Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.9 113 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Weekend Charges are enhanced fees are an additional £1

These prices are only a guideline, please contact Caremark Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Karen Holmes (Registered Manager)

Caremark Plymouth Reviews (113)

Total of 113, showing 101-113
9.9

Caremark Plymouth has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark Plymouth has 113 reviews.

Overall Experience

  • 101
  • 12
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Date Published

113
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18
95

Review from Peggy (Margaret) M (Client) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was with another care company for 4 years when Caremark took over my care. All of the carers I had at the other company came over to Caremark due to the previous company closing. Caremark took the customers and carers at short notice and kept my package of care and my carers the same. I'm very happy
with all the help I get.

Reply from Graham Livingston, Managing Director at Caremark Plymouth

Thank you for your kind comments, and it's great to know that it was a smooth and seamless transition to Caremark.

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Review from Joan (Client) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the girls.

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Review from Muriel M (Client) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all cheerful and helpful. I'm always pleased to see them, always helpful and friendly.

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Review from Gary (Son of Client) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who assist mother are both caring, kind and professional in every way with attention to detail surrounding mums care and security within the home.

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Review from A D (Client) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems at all, Caremark has always been very helpful, all the girls i have had have been really nice and helpful. No problems contacting the office. I cannot fault Caremark and their staff at all, i have been with Caremark from the start and have been very helpful.

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Review from Sally S (Client) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the carers to be flexible and caring and kind. They still give me independence and don't take over tasks that I can manage, help me maintain as much independence as I can., they are more than willing to carry out other tasks. I've been very pleased with all the care I've received, office
staff are very helpful when I need to ring for anything. I am registered blind and carers help me sort out a lot of things.

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Review from Julie A (Client) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Caremark. Carers are very efficient and friendly and couldn't wish for any better, I am so pleased.

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Review from Stuart B (Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As of yet 100% happy with all aspects of my care.

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Review from B L (Client) assisted by family/friend published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Caremark for nearly two years and have found their overall understanding of my needs have been very good. The only thing i have to say on the negative side is that i do appear to have a very high turnover of staff which can be rather stressful at times.

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Review from Leon P (Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

10/10 very good.

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Review from J B (Wife of Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the quality of service. The girls have all been well trained, are pleasant and happy, in fact it is a joy to have them in our home. My husband looks forward to his daily help with showering. My eyes are failing and I most certainly would ask Caremark to help me as well as
they continue to help my husband.

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Review from Peter R (Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very attentive first meeting paved they way for an excellent start to my care programme. I feel at ease with the personnel provided and assured that I will continue to receive the best care from each carer attending.

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Review from Ann A (Daughter of Client) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first enquiry phone call Caremark have been excellent. The communication is efficient and reassuring. The carers and management are outstanding is their attention to detail and quality of care. My dad was relocated from the Midlands and Caremark have been amazing in helping in this transition.
He has blossomed in their care. The carers delight in his progress. They demonstrate a genuine interest in his well-being and care. As a family we are all delighted with Caremark and the support and dignity it offers. My dad is now in a nursing home, on admission to hospital everyone commented on how well cared for he was.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Caremark Plymouth is calculated as follows: ( (102 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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