Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.9 113 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Weekend Charges are enhanced fees are an additional £1

These prices are only a guideline, please contact Caremark Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Karen Holmes (Registered Manager)

Caremark Plymouth Reviews (113)

9.9

Caremark Plymouth has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years.
Over all time Caremark Plymouth has 113 reviews.

Overall Experience
  • 101
  • 12
  • 0
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Date Published
  • 113
  • 12
  • 12
  • 18
  • 95
Reviewer Connection to Caremark Plymouth
  • 71
  • 14
  • 11
  • 6
  • 6
  • 1
  • 1
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Total of 113, showing 21-40
Review from M P (Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased and satisfied with the personal care and attention I receive from the very capable and helpful carers who come at the stated time.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to review the service you receive from Caremark.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Son of Client) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with the excellent care. Very well managed and organised with attention to detail. The careworkers are excellent, very chatty and good company for my father, also caring and compassionate.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to give your feedback about the service we are providing.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from A P (Client) assisted by family/friend published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with carers.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to complete a review for Caremark.

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Review from V G (Wife of Client) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good timekeeping. Helpful, friendly and always ready to help. Would really recommend.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

We appreciate your feedback and thank you for taking the time to review the service you receive from Caremark.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B K (Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diana B (Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wasn't happy about having homecare at first but Caremark dispelled any fears that I had. The carers are well-trained and friendly. There are regular service checks by the supervisors and I can phone the office if I have any questions or concerns. I cannot praise the whole team enough.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B C (Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant. Very helpful. Could not manage without them.
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E S (Client) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The field carers are exemplary for the following reason. Standard of dress code, always smart. Relationship with client, warm, friendly, good listeners and very, very caring and considerate. Attention to medical procedures, very detailed and strict. "Get it right for you" attitude, good communication.
The standards set are very high and the ladies achieve this consistently, I look forward to their visits!
Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert S (Client) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I get is very good. Excellent service.
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Review from J N (Client) assisted by family/friend published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the care I receive from my carers from Caremark. The personal care I receive is conducted whilst maintaining my dignity.
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Review from Doreen P (Client) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you would like my opinion of the carers, I find them excellent.
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Review from T M (Daughter of Client) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a daughter totally reliant on Caremark, I have a great relationship with all carers and office staff. They phone me whenever there is a problem, I feel totally supported by them. The care they give my mum is excellent service, always on time and go beyond their service. Can not fault them.
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Review from R B (Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are really good. I'm really happy with Caremark (Plymouth).
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Review from Susan D (Daughter of Client) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are helpful, friendly and listen to the client. Management respond quickly to any issues raised in an appropriate manner and time frame.
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Review from Megan B (Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are always helpful and very useful, always happy and friendly.
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Review from Frances O (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. The company always telephone if the carer should be running late due to traffic hold up et cetera.
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Review from Paul Z (Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is good. All of the carers. I'm all for the lady carers.
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Review from M C (Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to comment on the service I got with my stay-at-home care. My carer was friendly. If you wanted anything, they were there. They all wore their uniforms all the time and everyone was clean. Management was clean and tidy and I would recommend to anyone.
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Review from Gwen B (Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with everything. My carer is perfect, very helpful.
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Review from J P (Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. The carers are very good.
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  • Treated with Dignity
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Caremark Plymouth is calculated as follows: ( (102 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (18)

Meet the Team (0)

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