Caremark (Hillingdon)

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR

Caremark (Hillingdon)
Caremark (Hillingdon)
Caremark (Hillingdon)

Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.

Group : Caremark

Person in charge: Christina McFadden (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Hillingdon): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Caremark (Hillingdon) has a Review Score of 9.9 (9.938)

The Review Score of 9.9 (maximum of 10) for Caremark (Hillingdon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Caremark (Hillingdon) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for Caremark (Hillingdon) is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) ) ÷ 96 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Hillingdon) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Hillingdon)?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Hillingdon)

  • Client / Service User
    12
  • Daughter of Client/Service User
    2
  • Mother of Client/Service User
    2

I really like my carers and I have been able to go out every day.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark carers provide excellent care and support for my mum. The carers are very friendly, helpful and have taken the time to find out mums interests and talk to her about them. They assist mum with getting around the house and going to the toilet and to the garden and ensuring her needs are met. All in all, a very professional and friendly caring service is provided, ensuring Mum is well looked after.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark (Hillingdon) have been professional and efficient in all areas of service. I particularly value the experience of the manager and field care supervisor who have shown great willingness and flexibility in trying to achieve the best support for mum. They assessed mum's requirements carefully and continue to carry out regular inspection visits to ensure that her needs are being met. Communication is good and I feel confident that any queries I have will be dealt with quickly either in person or by phone or email. The carers themselves have been supportive of mum, friendly but professional.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark have been looking after Mum for over a year now.
The service that Mum receives is excellent. Her carers are helpful, kind, respectful and willing.
Caremark management and staff provide great communication and advice for us and are always professional.
Mum enjoys her visits from her carers and I would recommend Caremark to anyone needing assistance and support for an elderly relative.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I found my daughter's carers very pleasant and capable.

There were some initial problems with turnover, especially relating to finding a driver for our adapted car.

The management team was very efficient in solving this problem and now all is working very well and staff are very approachable and happy to adapt to any changes which would suit both us and our daughter.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My daughter and I have found this agency to be very supportive and very caring in that care needs are reviewed regularly and that we are listened to. The care is reliable and also flexible to our needs. Very happy with this agency.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer is very nice and willing to do anything I ask her to do, the lady from Caremark comes regularly.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very pleased with Caremark.
The girls are all very professional and caring.
We know that if we have any problems the field care supervisor will deal with them promptly.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Abhay Shah, Managing Director at Caremark (Hillingdon) responded to this review on 03 Apr 2017:

Many thanks for the lovely words.

Caremark staff are very helpful and always willing to help. My family are very happy with the service given. I have even told my friends about Caremark.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I'm very happy with my carer that works for Caremark Hillingdon. She is a very kind lady, she's never late and always tries to help me, even the ladies from the office that come to see me in my home are always very nice.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I'm very happy with my care that is given to me, and my live in carer is a good cook.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I love the people that come and care for me, such friendly and caring people they cant do enough for me. Always on time and never let me down.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I'm very happy with Caremark, they clean my home very well and they always send lovely people.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always on time. Excellent work done. My carer from Caremark is great.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We receive an excellent service from Caremark carers are always on time. Treat me with dignity. Always carry out tasks from my care plan.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with the care I receive from all Caremark carers. They arrive on time and carry out everything within my support plan. I would recommend Caremark to friends.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Abhay, Managing Director at Caremark (Hillingdon) responded to this review on 02 Jun 2016:

Thank you for your lovely comments.

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