What Type of Services does Caremark Hillingdon offer?

Caremark Hillingdon offers Home Care.

How many Carers does Caremark Hillingdon employ?

Caremark Hillingdon employs 60 carers.

Caremark Hillingdon, 6 Marlborough Parade, Uxbridge Road, Uxbridge, London UB10 0LR

Review from Laura B (Niece of Client) published on 2 September 2025 Submitted via Website • Report

Overall Experience

We have been with Caremark in Hillingdon for many years, recently transitioning to the self payment system. We have been fully supported by Caremark with efficient replies to communication and ease of contact. Any issues raised have been dealt with promptly and professionally. We have an excellent working

relationship with all those who we come into contact with.
The carers who have provided 24 hour care for my aunt have been outstanding.
Would highly recommend Caremark as a care agency providing care for those in their own homes.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your wonderful feedback and continued trust in Caremark Hillingdon. We're delighted our team and carers have provided the support and care your aunt deserves, and your recommendation means so much to us.

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Review from W R (Friend of Client) published on 22 August 2025 Submitted via Website • Report

Overall Experience

My friend's care was three times a day for 30 minutes each. Most of the Carers were very compassionate towards her and her needs. The communication with different dialects of nationality she struggled with. I personally felt there were too many different carers on the rota for each weeks attendance.

The basic things got done her personal care , bed made and breakfast. Lunchtime she ate every little and spare time other things could have been done. She wouldn't ask for anything extra to be done but expected homeowners to do things the carers could. Empty the waste bin, pick up her newspapers from the floor for recycling. Management were very pleasant but I felt it needs to be more professional in their approach to personal care. A written plan to exactly what was expected for each visit put up in the kitchen as a reminder .Instructions for appliances at hand for carers to read . Value for money probably yes compared to what other care homes charge. She was treated with respect.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for taking the time to share your feedback. We're pleased to hear that your friend was treated with respect and that most of our care team provided compassionate support. We also value your constructive comments regarding consistency of carers, clearer visit instructions, and additional household support. These are areas we will review carefully to ensure we continue to improve our service. Your suggestions are very helpful, and we truly appreciate you bringing them to our attention.

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Review from A R (Daughter-in-law of Client) published on 4 August 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Caremark. They came to us as the most difficult time when my father in law was suffering from terminal cancer and stayed with us until his death. We had a close knit group of carers all of which had their own skills. We were all treated with respect and compassion, even

a little humour where appropriate. If you are considering using Caremark I would say go for it 100%

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you so much for your heartfelt words. We're truly honoured to have supported your family during such a difficult time. It means a great deal to know our team brought care, compassion, and even moments of lightness when it was needed most. Wishing you and your family continued strength.

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Review from J B (Daughter of Client) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Caremark have been providing domestic care for my mother for eight years. During that time, both the carers and the office staff have always been responsive to Mum's changing care needs. However, they recently excelled themselves when Mum had an accident that resulted in a sudden deterioration in

her ability to care for herself, needing both night care and personal care, in addition to the domestic care already provided.
The office team were very swift to respond to my request for an enhanced care package, and incredibly flexible as my sister and I thought of additional care duties that would help both Mum and us.
All the carers, each in their own way, skilfully helped Mum to come to terms with her reduced mobility with great kindness, patience and, where necessary, gentle persuasion. Not only has this supported Mum through a very difficult time, it has also been a great support to my sister and I, knowing that Mum is so well cared for by experienced and well- trained people.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind and thoughtful feedback. It's been a privilege to support your Mum over the past eight years. We're especially pleased to hear that both our carers and office team were able to respond quickly and compassionately during her recent deterioration. Knowing we've made a positive difference to your Mum and your family means a great deal to all of us.

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Review from P S (Client) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

My Caremark carer was very helpful in everything she did for me.
A lot of compassion, friendly and a joy to know.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you so much for your kind words. We're delighted to hear that your Caremark carer has made such a positive impact through their compassion and support.

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Review from Michael D (Son of Client) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

My personal review of Caremark is a very positive, very good and upbeat recommendation that they are a good, profesional, friendly, competent, well organised and good humoured caring organisation. I have employed Caremark to visit and care for both my Uncle and my Mother. Sadly my Uncle passed away

and now Caremark are solely caring for my Mother. I am so pleased I have employed Caremark who were highly recommended by Healthcare in early December 2024 when my Uncle aged 95 returned home from hospital. my Mother is aged 97 this April.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words and trust in Caremark. We're honoured to have supported both your Uncle and now your Mother, and we remain committed to providing the highest standard of care.

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Review from Peter A (Husband of Client) published on 14 February 2025 Submitted via Postal Card • Report

Overall Experience

All carers are very attentive to my wife's needs. They are always friendly towards her and they talk to her regularly. The office staff are very friendly and quite often they call in to check their their staff are carrying out the work and are always ready to talk to my wife or me. They are really helpful.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you so much for your kind words! We're delighted to hear that our carers and office staff provided the attentive, friendly care your wife deserves. Your feedback motivates us to continue delivering the highest level of service.

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Review from Paul B (Son of Client) published on 11 February 2025 Submitted via Website • Report

Overall Experience

My first real experience of dealing with a care agency, but they have been excellent in their dealings with my father. They have been flexible with changing circumstances and are great at keeping me informed with any concerns relating to my father's care. Also very receptive to any concerns that I may

have.
Review relates to period of care from origination which was, I think, back in October 2024, not just this month.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for sharing your experience. We're delighted to hear that our team's flexibility and proactive communication have made a positive impact during your father's care. Your feedback truly motivates us to continue delivering excellent service, and we appreciate the trust you've placed in us.

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Review from Stuart S (Client) published on 29 October 2024 Submitted via Postal Card • Report

Overall Experience

Caremark Hillingdon is an exceptional company, with fantastic carers. I would highly recommend them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for the wonderful feedback! We're glad to hear you had a positive experience with our team.

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Review from Guiseppe D (Brother of Client) published on 17 May 2024 Submitted via Website • Report

Overall Experience

What can I say? The team is brilliant in how they look after my brother! Professional and highly caring, they always go the extra mile. My dealings with this care provider have always been kind and understanding of what my brother's needs are and and are laser-focused in the care they provide. For example,

if there is a leaking toilet, the team will contact Hillingdon Council and follow up with an email to me because my brother doesn't have the insight or know how to report it. I have dealt with many care providers and can genuinely say Caremark is the best. Some care providers consider this just a job: if you don't care about vulnerable human beings and are doing it for the money, then you shouldn't be doing the job - I admire the care support they give to my brother and the amount of patience they give him. Non-judgemental, professional, kind and always feels like you're dealing with an extended part of your family, and I don't know what I would do without them! Caremark, do care!

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your wonderful feedback! We're honoured to care for your brother and be part of your extended family. Your support and trust in the team mean everything to us!

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Review from G K (Sister of Client) published on 14 May 2024 Submitted via Postal Card • Report

Overall Experience

My brother is a mature adult with cerebral palsy and lots of interests. He enjoys going out and seeing people and the community. For 3 weeks now he has been going out with a member of staff who has taken him to see and do activities according to his interests - dinosaur park and shopping centre for

example. She is well-liked by my brother who has become very fond of her as this is one excellent feature of this service - consistency, reliability, and a truly tailored experience.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review! We're thrilled your brother enjoys his outings and experiences with us. It's great to hear he's formed a bond with his Care Assistant, and we strive to keep providing personalised and consistent care. Thanks for trusting us!

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Review from Jane W (Daughter of Client) published on 8 May 2024 Submitted via Website • Report

Overall Experience

My sister and I are very satisfied and grateful for the service provided in caring for our Mum. She has Vascular Dementia; the Carers are productive, efficient, and adapt to her needs, which can be challenging. Some of the Carers are amazing at alleviating her anxiety and so kind chatting about her

past and taking an interest. So important as she is isolated and unable to leave home on her own so her interaction with her Carers is essential. The office team is professional at all times when handling any concerns or new requirements and proactive, often suggesting things that will improve our Mum’s care.
We have experience with a few Care Companies since our Mum was diagnosed and needed support, Caremark has been the best.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words. We're glad our Carers and team have provided the support your Mum needs. Your feedback inspires us to keep providing excellent care.

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Review from G B (Daughter of Client) published on 30 April 2024 Submitted via Website • Report

Overall Experience

My mother was treated with kindness at all times. She greatly valued the carers’ help and companionship. They treated her with dignity when she was unable to look after herself and they always acted professionally. At the end of her life, I was able to rely on them to give her excellent care.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your heartfelt review. We're deeply honored to have provided care and companionship to your Mother, especially during such a crucial time. Knowing that you found our carers professional and reliable means the world to us. Thank you for trusting us with her care.

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Review from M K (Client) published on 30 April 2024 Submitted via Postal Card • Report

Overall Experience

I have been receiving care now from Caremark for almost seven years and the carers have usually been excellent. One or two that might not have been up to my expectations are usually replaced on the next visit. Never anything wrong, probably just a clash of personalities. The carers are always on time

and very willing and helpful. I would not be able to stay at home, living by myself without them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your feedback on Caremark's service over the past seven years. We're glad our carers have supported your independence and promptly addressed any concerns. Your satisfaction is our priority. Thank you for choosing us!

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Review from B M (Client) published on 19 April 2024 Submitted via Website • Report

Overall Experience

During the time I used Caremark’s service, I invariably found the carers to be professional, good-humored, and helpful. Their help extended to things beyond their normal duties e.g. help with technical issues. My only concern was with timing issues (the gap between the morning and evening visits was

too short).

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your feedback on your experience with Caremark. We appreciate your comments on our carers' professionalism and extra help. We also note your concern about the visit timings and will strive to enhance our scheduling in future services.

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Review from Anton S (Son of Client) published on 17 April 2024 Submitted via Website • Report

Overall Experience

We have been using Caremark for my Mother since January 2024. The service to date has been polite, courteous, compassionate, sympathetic, and adaptable to ever-changing circumstances. Would highly recommend them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words and recommendation! We're glad our service has met your needs with compassion and adaptability. We appreciate your trust in Caremark and look forward to continuing our support.

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Review from Jacqueline W (Mother of Client) published on 17 April 2024 Submitted via Website • Report

Overall Experience

I have found the people at Caremark very good and pleasant to deal with. The initial visit to our home to obtain information about my special needs daughter and her requirements was one of the best we have had. The set-up of the carers was good, we get a weekly rota so we know who is coming, which my

daughter needs.
The carers that come to take my daughter out are very good. They engage with her very well, take her to lots of different places and activities and definitely enrich her life. Caremark is the best agency we have dealt with and we are
very pleased. I have dealt with 3 agencies before on behalf of my daughter and I am relieved to have found such a good agency in Caremark. It makes life easier and less anxious for myself and more fun and less anxious for my daughter.
We started with Caremark in December 2023 and are with them for the future.
I recommend them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

We're truly grateful for your positive feedback and recommendation! It's wonderful to know our service has met your expectations with compassion and adaptability. Thank you for trusting Caremark; we look forward to serving you further.

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Review from Jane K (Daughter of Client) published on 15 April 2024 Submitted via Website • Report

Overall Experience

Caremark has been supporting my mother in her home for several years now. The carers, though some less experienced than others and needing some guidance, are always polite, helpful, kind and patient. They take pains to build a good rapport with my mother and provide her with company as well as help

on a practical level. My contact with the office managers has consistently found them to be very professional; they are friendly, efficient and quick to respond, and also flexible when changes have been necessary, for example providing carers to accompany my mother to appointments. The relationship with Caremark is nothing but positive!

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your positive feedback! We're thrilled to hear about your satisfying experience with our carers and office staff. Your trust in Caremark means a lot to us, and we look forward to continuing our service.

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Review from Stephen G (Father of Client) published on 11 April 2024 Submitted via Website • Report

Overall Experience

We've been using Caremark for about two years now on a three days a week basis and we are pleased with the service we receive. The service supplied by the carers - and of course the management and office staff - is very professional and friendly.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thanks for your kind words! We're glad to have been of service for two years. It's great to hear that our team's professionalism and friendliness meet the needs required.

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Review from Barbara T (Mother of Client) published on 10 April 2024 Submitted via Website • Report

Overall Experience

Our Daughter is severely disabled and we use Caremark twice a week to take her out into the community.
The girls are very friendly and pleasant and have a lovely relationship with our Daughter. She seems very happy and relaxed with them. It tends to be the same carers which gives us good continuity

and gives us peace of mind.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for sharing your experience with our service. We're touched to hear how our carers have positively impacted your daughter's life and provided you peace of mind. Your trust in us is deeply appreciated.