Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.9 73 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.
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Care Provided by Caremark Hillingdon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.95 – £41.50
  • Weekly Live-in Care Fees: £1400 – £1500

Please contact us to arranange free initial consultation

These prices are only a guideline, please contact Caremark Hillingdon to find out the exact price for your requirements.

Contact Caremark Hillingdon to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Hillingdon to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rohan Sood (Managing Director)

Caremark Hillingdon Reviews (73)

9.9

Caremark Hillingdon has a Review Score of 9.9 (9.875) out of 10, based on 30 reviews in the last 2 years.
Over all time Caremark Hillingdon has 73 reviews.

Overall Experience
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Date Published
  • 73
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Reviewer Connection to Caremark Hillingdon
  • 20
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Total of 73, showing 1-20
Review from Lukasz S (Client) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using the services of Caremark for a few years now and I am very happy with the support they provide. My carer assists me every week by driving my car and accompanying me to various places I need to go. With the flexibility of making my own schedules I am also able to enjoy trips to museums,
car races, concerts, and many other activities that are important to me.
I find the management & stuff to be always professional, reliable, and friendly. Their support has made a significant positive difference in my life, allowing me to stay active and engaged in the things I enjoy doing.
I can only recommend them to anyone looking for dependable and caring support. Thank you!
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your wonderful feedback. We are very pleased to hear that you are happy with the support you receive and that our team has been able to help you remain active and continue enjoying the activities that are important to you. Your kind words are greatly appreciated.
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Review from June R (Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent experience any issues are resolved quickly smartly and staff are always kind courteous and jovial whilst being experts in their field and this goes from top to bottom
and enjoy dealing with office and care staff
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind feedback. We are pleased to hear about your positive experience with both our office and care teams.
Your comments are greatly appreciated, and we thank you for taking the time to share your review.
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Review from Mark B (Friend of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy to recommend Caremark . I have used Caremark previously in providing support to my Aunt as well as 24 /7 care for a close friend . Staff are very professional snd provide an excellent service.
Services are well managed
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind feedback. We're very pleased to hear that you had a positive experience with our team and the service provided. Your recommendation is greatly appreciated.
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Review from Jean A (Wife of Client) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Caremark to be excellent, we receive a rota each week telling us what time and who will be coming. They are always on time and very friendly. My husband suffers from dementia and he he has got used too each carer and he chats away to them .They are a great help to me also , changing his
bed when necessary and making the bed daily and hovering around the house. I can't fault them.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you so much for your lovely feedback.
We're delighted to hear that you're happy with the support from Caremark. It's wonderful that your husband feels comfortable with his carers and enjoys their visits. Your kind words truly mean a lot to our team.
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Review from Christine Ann H (Wife of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A carer comes every morning to wash and dress my husband, who has Parkinson's . They are always on time and have a friendly, kind and professional attitude, which my husband and I very much appreciate.
It is also a tremendous support for me knowing
we have someone very reliable coming to help for
half an hour every day.
For us Caremark is excellent !!
Thank you so much!
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind review. We are pleased to hear that our carers' reliability and professionalism have been helpful to both you and your husband. Your appreciation means a great deal to us.
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Review from Marilyn G (Sister of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Hillingdon have been caring for my brother since December 2017 and I have always found them extremely helpful and go above and beyond if I need any help.
My brother loves all his regular carers and looks forward to seeing them they are very kind to him. I can leave the house knowing that
he is in safe hands and well looked after
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your lovely review. We're so pleased to hear that your brother enjoys seeing his carers and feels safe and well supported. Your trust means a great deal to us.
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Review from Julie R (Granddaughter of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
all carers are very passionate to my grandaughter she always laughs when personal careres come in she looks foreward in seeing them in the mornings and afternoons i think they do a fantastic job they come round on time getting her ready for college and also getting her ready for bed and they take her
out in the community as well like to say a big big thank you to them - clients / grandmother
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you so much for your lovely review. We're delighted your granddaughter enjoys her visits and that our team is supporting her well. We truly appreciate your kind words.
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Review from M K (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had excellent service and care from Caremark for quite a while now but particularly over the past month or so. Our needs changed at short notice when I contracted COVID and the response from the management was brilliant - so helpful and reassuring. All carers are positive, caring and really
responsive to my father and his particular needs. Many thanks.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you so much for your lovely review. We're really pleased we could support you during a difficult time, and it's great to hear our team have made a positive difference. We truly appreciate your kind words.
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Review from Tim B (Stepson of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Considerate carers and competent managers who were proactive in coming up with solutions when issues occurred. It can be a really difficult job, I couldn't do it, but I liked all of the carers who came and they really did seem to care. I would be very happy to recommend them if I was asked.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind feedback. We're so pleased you found our carers considerate and our managers supportive. Your recommendation means a lot to the whole team.
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Review from Susan M (Wife of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Caremark to look after my husband whilst I recovered from an operation. All the carers were fabulous, what a lovely bunch of ladies. All arrived on time, all had a happy disposition and all did that extra mile. Couldn't have wish for more.
I was sent a rota each week so I knew every day who'd
be arriving and mostly they were regulars.


I will definitely use again.

Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your lovely feedback. We're so pleased our team could support you and your husband during your recovery, and we'll be sure to share your kind words with them.
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Review from Laura B (Niece of Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with Caremark in Hillingdon for many years, recently transitioning to the self payment system. We have been fully supported by Caremark with efficient replies to communication and ease of contact. Any issues raised have been dealt with promptly and professionally. We have an excellent working
relationship with all those who we come into contact with.
The carers who have provided 24 hour care for my aunt have been outstanding.
Would highly recommend Caremark as a care agency providing care for those in their own homes.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your wonderful feedback and continued trust in Caremark Hillingdon. We're delighted our team and carers have provided the support and care your aunt deserves, and your recommendation means so much to us.
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Review from W R (Friend of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My friend's care was three times a day for 30 minutes each. Most of the Carers were very compassionate towards her and her needs. The communication with different dialects of nationality she struggled with. I personally felt there were too many different carers on the rota for each weeks attendance.
The basic things got done her personal care , bed made and breakfast. Lunchtime she ate every little and spare time other things could have been done. She wouldn't ask for anything extra to be done but expected homeowners to do things the carers could. Empty the waste bin, pick up her newspapers from the floor for recycling. Management were very pleasant but I felt it needs to be more professional in their approach to personal care. A written plan to exactly what was expected for each visit put up in the kitchen as a reminder .Instructions for appliances at hand for carers to read . Value for money probably yes compared to what other care homes charge. She was treated with respect.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for taking the time to share your feedback. We're pleased to hear that your friend was treated with respect and that most of our care team provided compassionate support. We also value your constructive comments regarding consistency of carers, clearer visit instructions, and additional household support. These are areas we will review carefully to ensure we continue to improve our service. Your suggestions are very helpful, and we truly appreciate you bringing them to our attention.
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Review from A R (Daughter-in-law of Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Caremark. They came to us as the most difficult time when my father in law was suffering from terminal cancer and stayed with us until his death. We had a close knit group of carers all of which had their own skills. We were all treated with respect and compassion, even
a little humour where appropriate. If you are considering using Caremark I would say go for it 100%
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you so much for your heartfelt words. We're truly honoured to have supported your family during such a difficult time. It means a great deal to know our team brought care, compassion, and even moments of lightness when it was needed most. Wishing you and your family continued strength.
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Review from J B (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been providing domestic care for my mother for eight years. During that time, both the carers and the office staff have always been responsive to Mum's changing care needs. However, they recently excelled themselves when Mum had an accident that resulted in a sudden deterioration in
her ability to care for herself, needing both night care and personal care, in addition to the domestic care already provided.
The office team were very swift to respond to my request for an enhanced care package, and incredibly flexible as my sister and I thought of additional care duties that would help both Mum and us.
All the carers, each in their own way, skilfully helped Mum to come to terms with her reduced mobility with great kindness, patience and, where necessary, gentle persuasion. Not only has this supported Mum through a very difficult time, it has also been a great support to my sister and I, knowing that Mum is so well cared for by experienced and well- trained people.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind and thoughtful feedback. It's been a privilege to support your Mum over the past eight years. We're especially pleased to hear that both our carers and office team were able to respond quickly and compassionately during her recent deterioration. Knowing we've made a positive difference to your Mum and your family means a great deal to all of us.
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Review from P S (Client) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Caremark carer was very helpful in everything she did for me.
A lot of compassion, friendly and a joy to know.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you so much for your kind words. We're delighted to hear that your Caremark carer has made such a positive impact through their compassion and support.
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Review from Michael D (Son of Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My personal review of Caremark is a very positive, very good and upbeat recommendation that they are a good, profesional, friendly, competent, well organised and good humoured caring organisation. I have employed Caremark to visit and care for both my Uncle and my Mother. Sadly my Uncle passed away
and now Caremark are solely caring for my Mother. I am so pleased I have employed Caremark who were highly recommended by Healthcare in early December 2024 when my Uncle aged 95 returned home from hospital. my Mother is aged 97 this April.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind words and trust in Caremark. We're honoured to have supported both your Uncle and now your Mother, and we remain committed to providing the highest standard of care.
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Review from Peter A (Husband of Client) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very attentive to my wife's needs. They are always friendly towards her and they talk to her regularly. The office staff are very friendly and quite often they call in to check their their staff are carrying out the work and are always ready to talk to my wife or me. They are really helpful.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you so much for your kind words! We're delighted to hear that our carers and office staff provided the attentive, friendly care your wife deserves. Your feedback motivates us to continue delivering the highest level of service.
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Review from Paul B (Son of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first real experience of dealing with a care agency, but they have been excellent in their dealings with my father. They have been flexible with changing circumstances and are great at keeping me informed with any concerns relating to my father's care. Also very receptive to any concerns that I may
have.
Review relates to period of care from origination which was, I think, back in October 2024, not just this month.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for sharing your experience. We're delighted to hear that our team's flexibility and proactive communication have made a positive impact during your father's care. Your feedback truly motivates us to continue delivering excellent service, and we appreciate the trust you've placed in us.
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Review from Stuart S (Client) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark Hillingdon is an exceptional company, with fantastic carers. I would highly recommend them.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for the wonderful feedback! We're glad to hear you had a positive experience with our team.
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Review from Guiseppe D (Brother of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say? The team is brilliant in how they look after my brother! Professional and highly caring, they always go the extra mile. My dealings with this care provider have always been kind and understanding of what my brother's needs are and and are laser-focused in the care they provide. For example,
if there is a leaking toilet, the team will contact Hillingdon Council and follow up with an email to me because my brother doesn't have the insight or know how to report it. I have dealt with many care providers and can genuinely say Caremark is the best. Some care providers consider this just a job: if you don't care about vulnerable human beings and are doing it for the money, then you shouldn't be doing the job - I admire the care support they give to my brother and the amount of patience they give him. Non-judgemental, professional, kind and always feels like you're dealing with an extended part of your family, and I don't know what I would do without them! Caremark, do care!
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your wonderful feedback! We're honoured to care for your brother and be part of your extended family. Your support and trust in the team mean everything to us!
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Caremark Hillingdon is calculated as follows: ( (159 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 176 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Fran

Fran

Job Title: Operations Manager Joined: 2023

Hi, I’m Fran, Operations Manager at Caremark Hillingdon. With over a decade of experience in the home care sector, I’ve had the privilege of working in a variety of managerial roles dedicated to growth, quality, and service delivery.


My journey in care began in 2008 with Caremark Pulborough, where I worked as a Care & Support Worker. It was there that I built the foundation of my career, centred on dignity, independence, and quality care—principles that continue to guide everything I do. In 2018, I joined Home Instead, Wembley, where I expanded my expertise and led improvements that strengthened care services and outcomes for clients.


Returning to Caremark truly feels like coming home. The organisation’s commitment to excellence, its values, and its positive impact on the community are the very reasons I first chose to work in care, and I’m proud to now contribute my skills in a leadership capacity.


As Operations Manager, my focus is on ensuring exemplary care standards while remaining true to Caremark’s ethos. I’m passionate about supporting our dedicated team so we can deliver the very best service to our clients and their families, helping them live safely and comfortably at home.

Frequently Asked Questions about Caremark Hillingdon

How many Carers does Caremark Hillingdon employ?

Caremark Hillingdon employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has an Enhanced Service - more info.