Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.8 67 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.
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Care Provided by Caremark Hillingdon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.95 – £41.50
  • Weekly Live-in Care Fees: £1400 – £1500

Please contact us to arranange free initial consultation

These prices are only a guideline, please contact Caremark Hillingdon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rohan Sood (Managing Director)

Caremark Hillingdon Reviews (67)

9.8

Caremark Hillingdon has a Review Score of 9.8 (9.838) out of 10, based on 23 reviews in the last 2 years.
Over all time Caremark Hillingdon has 67 reviews.

Overall Experience
  • 61
  • 5
  • 1
  • 0
  • 0
Date Published
  • 67
  • 7
  • 11
  • 23
  • 44
Reviewer Connection to Caremark Hillingdon
  • 20
  • 15
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 67, showing 41-60
Review from C B (Nephew of Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everyone I have dealt with just wonderful. Nothing was too much trouble. My aunt was always a priority.
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Review from N S (Daughter of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very approachable management. Professional, lovely and very caring carers. Keen to learn and develop skills to help my mum. Excellent timekeeping. We are very happy with Caremark.
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Review from J B (Mother of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely professional and friendly.
Care is complete, know their client.
Always checks to make sure all is ok.
Highly recommended - 5 stars.
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Review from Catherine S (Next of Kin) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always had efficient, friendly service from the staff at Caremark.
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Review from M K (Power of Attorney of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care provided. Excellent communication and very reliable service. Quality of carers is excellent. The client particularly feels comfortable with her usual morning carer who deals with her personal hygiene and I regard this as very important. The carers/office have responded well to any
problems, illnesses with professionalism, care and communicated well with me. We have been happy with the level of service and have increased this in the last month.
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Review from Elaine S (Daughter of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister and I and my Dad couldn't be happier with the care we all receive from Caremark. Dad was initially resistant to strangers coming in but he adjusted immediately which is a testament to the lovely carers. The office staff are always understanding and extremely friendly. They are practically
an extension to our family. Our heartfelt thanks to all staff at Caremark - you are now invaluable to us.
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Review from Sue J (Daughter of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family have been very impressed and pleased with the level of care provided. Staff are very professional and caring, arriving on time and completing all tasks with care.
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Review from Robert G (Client) assisted by family/friend published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using this fabulous care company for a month now and they are fabulous.
I am treated always with dignity and respect. The carers genuinely care. They are always thoughtful of my needs and provide a service above and beyond what is asked of them.
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Review from Perin K (Daughter of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, brilliant staff. Makes my life easier to know he has Caremark (Hillingdon) coming in.
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Review from Kellie C (Niece of Client) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has a Caremark (Hillingdon) carer every day for one hour to help him shower, shave, dress and get ready for the day. The carers are friendly, professional and my uncle really enjoys their visits. Caremark has made a huge difference to my uncle's quality of life and help me to get on with my
morning and sorting out our kids.
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Review from M G (Sister of Client) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service and the carers from Caremark and my brother seems very happy with them all.
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Review from J F (Husband of Client) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They provide a wonderful service and we have been extremely happy with every carer that has been here.
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Review from David B (Son of Client) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care from Caremark carers.
Carers arrive on time, professionally dressed and assist Mum to go to the toilet and getting in bed.
They also provide meals and take time to listen to Mum and what she requires.
Always friendly and courteous and attentive to Mum's needs.
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Review from Stella W (Client) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like my carers and I have been able to go out every day.
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Review from Jenny B (Daughter of Client) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark (Hillingdon) have been professional and efficient in all areas of service. I particularly value the experience of the manager and field care supervisor who have shown great willingness and flexibility in trying to achieve the best support for mum. They assessed mum's requirements carefully
and continue to carry out regular inspection visits to ensure that her needs are being met. Communication is good and I feel confident that any queries I have will be dealt with quickly either in person or by phone or email. The carers themselves have been supportive of mum, friendly but professional.
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Review from Barbara T (Mother of Client) published on 29 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found my daughter's carers very pleasant and capable.


There were some initial problems with turnover, especially relating to finding a driver for our adapted car.


The management team was very efficient in solving this problem and now all is working very well and staff are very approachable and

happy to adapt to any changes which would suit both us and our daughter.
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Review from K V (Daughter of Client) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark have been looking after Mum for over a year now.
The service that Mum receives is excellent. Her carers are helpful, kind, respectful and willing.
Caremark management and staff provide great communication and advice for us and are always professional.
Mum enjoys her visits from her carers
and I would recommend Caremark to anyone needing assistance and support for an elderly relative.
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Review from Joan R (Client) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very nice and willing to do anything I ask her to do, the lady from Caremark comes regularly.
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Review from Jackie B (Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Caremark.
The girls are all very professional and caring.
We know that if we have any problems the field care supervisor will deal with them promptly.
Reply from Abhay Shah, Managing Director at Caremark Hillingdon

Many thanks for the lovely words.

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Review from L R (Client) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark staff are very helpful and always willing to help. My family are very happy with the service given. I have even told my friends about Caremark.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Caremark Hillingdon is calculated as follows: ( (119 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 136 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Fran

Fran

Job Title: Managing Director Joined: 2023

Hi, I’m Fran, Operations Manager at Caremark Hillingdon. With over a decade of experience in the home care sector, I’ve had the privilege of working in a variety of managerial roles dedicated to growth, quality, and service delivery.


My journey in care began in 2008 with Caremark Pulborough, where I worked as a Care & Support Worker. It was there that I built the foundation of my career, centred on dignity, independence, and quality care—principles that continue to guide everything I do. In 2018, I joined Home Instead, Wembley, where I expanded my expertise and led improvements that strengthened care services and outcomes for clients.


Returning to Caremark truly feels like coming home. The organisation’s commitment to excellence, its values, and its positive impact on the community are the very reasons I first chose to work in care, and I’m proud to now contribute my skills in a leadership capacity.


As Operations Manager, my focus is on ensuring exemplary care standards while remaining true to Caremark’s ethos. I’m passionate about supporting our dedicated team so we can deliver the very best service to our clients and their families, helping them live safely and comfortably at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has an Enhanced Service - more info.