Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
Review Us
9.9 71 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.
Show Caremark Hillingdon on the Map

Care Provided by Caremark Hillingdon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.95 – £41.50
  • Weekly Live-in Care Fees: £1400 – £1500

Please contact us to arranange free initial consultation

These prices are only a guideline, please contact Caremark Hillingdon to find out the exact price for your requirements.

Contact Caremark Hillingdon to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Hillingdon to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rohan Sood (Managing Director)

Caremark Hillingdon Reviews (71)

9.9

Caremark Hillingdon has a Review Score of 9.9 (9.863) out of 10, based on 27 reviews in the last 2 years.
Over all time Caremark Hillingdon has 71 reviews.

Overall Experience
  • 65
  • 5
  • 1
  • 0
  • 0
Date Published
  • 71
  • 9
  • 14
  • 27
  • 44
Reviewer Connection to Caremark Hillingdon
  • 20
  • 16
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 41-60
Review from D P (Son of Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - staff are professional, courteous, friendly and caring, focused on the needs of the client. We have been impressed with the flexibility around scheduling and allowing us to express preferences for particular staff with whom the client has bonded. Office staff have been just as helpful and
friendly as the care staff and we are happy with the service we have received.
Reply from Abhay Shah, Managing Director at Caremark HillingdonThank you for the positive comments. We are glad that we have been able to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosalind P (Client) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that I have come in from Caremark are lovely. I would recommend the company to anyone that needs care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maria G (Daughter of Client) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are new to Caremark, who provide care to my mother each morning. After visiting other agencies in the past, we were left with a negative view of the caring profession. Caremark has changed everything. The personnel provided are professional, polite and nothing is too much bother, but more importantly,
they are kind and friendly. My mother looks forward to seeing her regular carers but is also delighted with the personnel from odd occasions when they have to provide cover. I cannot recommend Caremark highly enough, from the carers to the management. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Daughter of Client) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have asked for better care than Mum got from all the carers that came in. She was treated one hundred percent in all aspects. They put her at ease and was very professional in all they did. She was often heard laughing and joking with them all. thank you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Nephew of Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everyone I have dealt with just wonderful. Nothing was too much trouble. My aunt was always a priority.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N S (Daughter of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very approachable management. Professional, lovely and very caring carers. Keen to learn and develop skills to help my mum. Excellent timekeeping. We are very happy with Caremark.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Mother of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely professional and friendly.
Care is complete, know their client.
Always checks to make sure all is ok.
Highly recommended - 5 stars.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine S (Next of Kin) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always had efficient, friendly service from the staff at Caremark.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M K (Power of Attorney of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care provided. Excellent communication and very reliable service. Quality of carers is excellent. The client particularly feels comfortable with her usual morning carer who deals with her personal hygiene and I regard this as very important. The carers/office have responded well to any
problems, illnesses with professionalism, care and communicated well with me. We have been happy with the level of service and have increased this in the last month.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elaine S (Daughter of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister and I and my Dad couldn't be happier with the care we all receive from Caremark. Dad was initially resistant to strangers coming in but he adjusted immediately which is a testament to the lovely carers. The office staff are always understanding and extremely friendly. They are practically
an extension to our family. Our heartfelt thanks to all staff at Caremark - you are now invaluable to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue J (Daughter of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family have been very impressed and pleased with the level of care provided. Staff are very professional and caring, arriving on time and completing all tasks with care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert G (Client) assisted by family/friend published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using this fabulous care company for a month now and they are fabulous.
I am treated always with dignity and respect. The carers genuinely care. They are always thoughtful of my needs and provide a service above and beyond what is asked of them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Perin K (Daughter of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, brilliant staff. Makes my life easier to know he has Caremark (Hillingdon) coming in.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kellie C (Niece of Client) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has a Caremark (Hillingdon) carer every day for one hour to help him shower, shave, dress and get ready for the day. The carers are friendly, professional and my uncle really enjoys their visits. Caremark has made a huge difference to my uncle's quality of life and help me to get on with my
morning and sorting out our kids.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M G (Sister of Client) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service and the carers from Caremark and my brother seems very happy with them all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J F (Husband of Client) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They provide a wonderful service and we have been extremely happy with every carer that has been here.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David B (Son of Client) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care from Caremark carers.
Carers arrive on time, professionally dressed and assist Mum to go to the toilet and getting in bed.
They also provide meals and take time to listen to Mum and what she requires.
Always friendly and courteous and attentive to Mum's needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stella W (Client) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like my carers and I have been able to go out every day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny B (Daughter of Client) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark (Hillingdon) have been professional and efficient in all areas of service. I particularly value the experience of the manager and field care supervisor who have shown great willingness and flexibility in trying to achieve the best support for mum. They assessed mum's requirements carefully
and continue to carry out regular inspection visits to ensure that her needs are being met. Communication is good and I feel confident that any queries I have will be dealt with quickly either in person or by phone or email. The carers themselves have been supportive of mum, friendly but professional.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara T (Mother of Client) published on 29 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found my daughter's carers very pleasant and capable.


There were some initial problems with turnover, especially relating to finding a driver for our adapted car.


The management team was very efficient in solving this problem and now all is working very well and staff are very approachable and

happy to adapt to any changes which would suit both us and our daughter.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Caremark Hillingdon is calculated as follows: ( (143 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 160 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Fran

Fran

Job Title: Operations Manager Joined: 2023

Hi, I’m Fran, Operations Manager at Caremark Hillingdon. With over a decade of experience in the home care sector, I’ve had the privilege of working in a variety of managerial roles dedicated to growth, quality, and service delivery.


My journey in care began in 2008 with Caremark Pulborough, where I worked as a Care & Support Worker. It was there that I built the foundation of my career, centred on dignity, independence, and quality care—principles that continue to guide everything I do. In 2018, I joined Home Instead, Wembley, where I expanded my expertise and led improvements that strengthened care services and outcomes for clients.


Returning to Caremark truly feels like coming home. The organisation’s commitment to excellence, its values, and its positive impact on the community are the very reasons I first chose to work in care, and I’m proud to now contribute my skills in a leadership capacity.


As Operations Manager, my focus is on ensuring exemplary care standards while remaining true to Caremark’s ethos. I’m passionate about supporting our dedicated team so we can deliver the very best service to our clients and their families, helping them live safely and comfortably at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has an Enhanced Service - more info.