Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.9 71 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.
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Care Provided by Caremark Hillingdon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.95 – £41.50
  • Weekly Live-in Care Fees: £1400 – £1500

Please contact us to arranange free initial consultation

These prices are only a guideline, please contact Caremark Hillingdon to find out the exact price for your requirements.

Contact Caremark Hillingdon to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Hillingdon to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rohan Sood (Managing Director)

Caremark Hillingdon Reviews (71)

9.9

Caremark Hillingdon has a Review Score of 9.9 (9.863) out of 10, based on 27 reviews in the last 2 years.
Over all time Caremark Hillingdon has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Caremark Hillingdon
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Total of 71, showing 21-40
Review from B M (Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the time I used Caremark’s service, I invariably found the carers to be professional, good-humored, and helpful. Their help extended to things beyond their normal duties e.g. help with technical issues. My only concern was with timing issues (the gap between the morning and evening visits was
too short).
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your feedback on your experience with Caremark. We appreciate your comments on our carers' professionalism and extra help. We also note your concern about the visit timings and will strive to enhance our scheduling in future services.
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Review from Anton S (Son of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Caremark for my Mother since January 2024. The service to date has been polite, courteous, compassionate, sympathetic, and adaptable to ever-changing circumstances. Would highly recommend them.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind words and recommendation! We're glad our service has met your needs with compassion and adaptability. We appreciate your trust in Caremark and look forward to continuing our support.
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Review from Jacqueline W (Mother of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the people at Caremark very good and pleasant to deal with. The initial visit to our home to obtain information about my special needs daughter and her requirements was one of the best we have had. The set-up of the carers was good, we get a weekly rota so we know who is coming, which my
daughter needs.
The carers that come to take my daughter out are very good. They engage with her very well, take her to lots of different places and activities and definitely enrich her life. Caremark is the best agency we have dealt with and we are
very pleased. I have dealt with 3 agencies before on behalf of my daughter and I am relieved to have found such a good agency in Caremark. It makes life easier and less anxious for myself and more fun and less anxious for my daughter.
We started with Caremark in December 2023 and are with them for the future.
I recommend them.
Reply from Rohan Sood, Managing Director at Caremark HillingdonWe're truly grateful for your positive feedback and recommendation! It's wonderful to know our service has met your expectations with compassion and adaptability. Thank you for trusting Caremark; we look forward to serving you further.
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Review from Jane K (Daughter of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been supporting my mother in her home for several years now. The carers, though some less experienced than others and needing some guidance, are always polite, helpful, kind and patient. They take pains to build a good rapport with my mother and provide her with company as well as help
on a practical level. My contact with the office managers has consistently found them to be very professional; they are friendly, efficient and quick to respond, and also flexible when changes have been necessary, for example providing carers to accompany my mother to appointments. The relationship with Caremark is nothing but positive!
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your positive feedback! We're thrilled to hear about your satisfying experience with our carers and office staff. Your trust in Caremark means a lot to us, and we look forward to continuing our service.
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Review from Stephen G (Father of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Caremark for about two years now on a three days a week basis and we are pleased with the service we receive. The service supplied by the carers - and of course the management and office staff - is very professional and friendly.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThanks for your kind words! We're glad to have been of service for two years. It's great to hear that our team's professionalism and friendliness meet the needs required.
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Review from Barbara T (Mother of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Daughter is severely disabled and we use Caremark twice a week to take her out into the community.
The girls are very friendly and pleasant and have a lovely relationship with our Daughter. She seems very happy and relaxed with them. It tends to be the same carers which gives us good continuity
and gives us peace of mind.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for sharing your experience with our service. We're touched to hear how our carers have positively impacted your daughter's life and provided you peace of mind. Your trust in us is deeply appreciated.
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Review from Lukasz S (Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased to be continuing my outreach support with Caremark. They manage and support me with everything I require on a weekly basis. I find all staff members to be very professional and efficient in dealing with any questions or things I need to be done. Ever since I started working with them
back in 2017, as a client I really appreciate the positive impact their support has had on my life. Would most definitely highly recommend it to anyone thinking of employing support to access the community.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you, Lukasz, for your heartfelt review. We're happy to hear about the positive impact our service has had on your life since 2017. Your recommendation means a great deal to us.
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Review from Sue H (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Caremark earlier this year with a view to setting up a live-in care plan for our mother with very advanced Alzheimer's.
From the outset, we were extremely impressed with the efficiency, professionalism understanding and kindness displayed towards ourselves as well as our mother. Our
questions were dealt with promptly; indeed at every level, the staff have been there to support the family as well as our mother.
The live-in carer was exemplary and went above and beyond. She quickly developed a positive relationship with our mother, offering quiet, calm reassurance when attending to her needs.
We cannot thank Caremark (Hillingdon) enough for the support and care they have given our mother and ourselves.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind words Sue - I'm happy to hear that you are happy with service.
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Review from E O (Aunt of Client) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of the work of Caremark (Hillingdon) is quite recent. The care staff are always reliable, polite and caring. I have learned a lot from some of the more experienced carers. They appear to be a very professionally run company. The management are helpful and responds promptly to any issues/queries
raised.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your review - we're glad to hear you are happy with the service.
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Review from A B (Mother of Client) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service. Having outreach service using Caremark (Hillingdon) has improved my daughter's well-being enormously. She has improved in all areas of independence, socialising and is generally much happier. The places that she goes to are so varied and stimulating for her. Wonderful service.
Reply from Rohan Soon, Managing Director at Caremark HillingdonThank you for your kind words, Alison. We're so happy to hear the team are making a difference in your daughter's life.
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Review from June R (Client) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and dependable in an emergency. Superb. Thank you for the service.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your review June. We are so glad to hear that you are happy with the service!
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Review from M A (Father of Client) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good with my son, very caring and take good care of him.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThanks for your review of our service. We're glad to hear we can make a difference.
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Review from V V (Mother of Client) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer looking after my daughter is very good and has picked up on her idiosyncrasy. I am very pleased.
Reply from Ricky Sood, Managing Director at Caremark HillingdonThank you for your kind words. We are glad you're happy with the service.
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Review from C F (Daughter of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers. Mum gets on well with both of them. Always on time and do everything that's needed to a high standard.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your review - we're glad to hear Mum is enjoying the service. We'll be sure to pass these comments on to the carers.
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Review from Carole A (Wife of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no complaints. Everything and everyone are helpful and caring and kind and considerate.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your review Carole - we'll be sure to pass these words on to the team.
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Review from Ruqayyoll D (Mother of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant with service and quick responses from Caremark.
Always someone to answer my queries and questions.
Reply from Rohan Sood, Managing Director at Caremark HillingdonMany thanks for your review - we're glad we can make a difference.
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Review from Matthew C (Father of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Caremark are excellent and they are very helpful in meeting all the needs we have (which are very complex).
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your review Matthew - glad to hear we can make a difference.
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Review from C H (Mother of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Caremark have been supporting my son for the past few years and have always been reliable, friendly and flexible. The carers have built a good relationship with my son and he enjoys being in their company. I feel reassured that he is being supported by a knowledgeable and caring team.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your review - we'll be sure to pass your comments on to the team!
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Review from Ellie M (Daughter of Client) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the care we receive. All carers have been lovely and feel safe leaving Mum with them.
Reply from Rohan Sood, Managing Director at Caremark HillingdonThank you for your kind words Ellie, we're glad we can help make a difference.
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Review from Tracy S (Daughter of Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How amazing this company is, always putting the needs of the patient and family first. They are so kind and when we change times or medication nothing is too much trouble! All the staff provide quality service and care, and where possible key carers to prevent stress and provide continuity. If you need
a carer/agency look no further than Caremark, I would never change.
Reply from Abhay Shah, Managing Director at Caremark HillingdonThank you for the kind words Tracy. We will be sure to pass them on to our team.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Caremark Hillingdon is calculated as follows: ( (143 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 160 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Fran

Fran

Job Title: Operations Manager Joined: 2023

Hi, I’m Fran, Operations Manager at Caremark Hillingdon. With over a decade of experience in the home care sector, I’ve had the privilege of working in a variety of managerial roles dedicated to growth, quality, and service delivery.


My journey in care began in 2008 with Caremark Pulborough, where I worked as a Care & Support Worker. It was there that I built the foundation of my career, centred on dignity, independence, and quality care—principles that continue to guide everything I do. In 2018, I joined Home Instead, Wembley, where I expanded my expertise and led improvements that strengthened care services and outcomes for clients.


Returning to Caremark truly feels like coming home. The organisation’s commitment to excellence, its values, and its positive impact on the community are the very reasons I first chose to work in care, and I’m proud to now contribute my skills in a leadership capacity.


As Operations Manager, my focus is on ensuring exemplary care standards while remaining true to Caremark’s ethos. I’m passionate about supporting our dedicated team so we can deliver the very best service to our clients and their families, helping them live safely and comfortably at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has an Enhanced Service - more info.