Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.8 67 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.
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Care Provided by Caremark Hillingdon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.95 – £41.50
  • Weekly Live-in Care Fees: £1400 – £1500

Please contact us to arranange free initial consultation

These prices are only a guideline, please contact Caremark Hillingdon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rohan Sood (Managing Director)

Caremark Hillingdon Reviews (67)

9.8

Caremark Hillingdon has a Review Score of 9.8 (9.838) out of 10, based on 23 reviews in the last 2 years.
Over all time Caremark Hillingdon has 67 reviews.

Overall Experience
  • 61
  • 5
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Date Published
  • 67
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Reviewer Connection to Caremark Hillingdon
  • 20
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  • 8
  • 5
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  • 1
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Total of 67, showing 21-40
Review from Stephen G (Father of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Caremark for about two years now on a three days a week basis and we are pleased with the service we receive. The service supplied by the carers - and of course the management and office staff - is very professional and friendly.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thanks for your kind words! We're glad to have been of service for two years. It's great to hear that our team's professionalism and friendliness meet the needs required.

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Review from Barbara T (Mother of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Daughter is severely disabled and we use Caremark twice a week to take her out into the community.
The girls are very friendly and pleasant and have a lovely relationship with our Daughter. She seems very happy and relaxed with them. It tends to be the same carers which gives us good continuity
and gives us peace of mind.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for sharing your experience with our service. We're touched to hear how our carers have positively impacted your daughter's life and provided you peace of mind. Your trust in us is deeply appreciated.

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Review from Lukasz S (Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased to be continuing my outreach support with Caremark. They manage and support me with everything I require on a weekly basis. I find all staff members to be very professional and efficient in dealing with any questions or things I need to be done. Ever since I started working with them
back in 2017, as a client I really appreciate the positive impact their support has had on my life. Would most definitely highly recommend it to anyone thinking of employing support to access the community.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you, Lukasz, for your heartfelt review. We're happy to hear about the positive impact our service has had on your life since 2017. Your recommendation means a great deal to us.

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Review from Sue H (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Caremark earlier this year with a view to setting up a live-in care plan for our mother with very advanced Alzheimer's.
From the outset, we were extremely impressed with the efficiency, professionalism understanding and kindness displayed towards ourselves as well as our mother. Our
questions were dealt with promptly; indeed at every level, the staff have been there to support the family as well as our mother.
The live-in carer was exemplary and went above and beyond. She quickly developed a positive relationship with our mother, offering quiet, calm reassurance when attending to her needs.
We cannot thank Caremark (Hillingdon) enough for the support and care they have given our mother and ourselves.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words Sue - I'm happy to hear that you are happy with service.

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Review from E O (Aunt of Client) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of the work of Caremark (Hillingdon) is quite recent. The care staff are always reliable, polite and caring. I have learned a lot from some of the more experienced carers. They appear to be a very professionally run company. The management are helpful and responds promptly to any issues/queries
raised.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review - we're glad to hear you are happy with the service.

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Review from A B (Mother of Client) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service. Having outreach service using Caremark (Hillingdon) has improved my daughter's well-being enormously. She has improved in all areas of independence, socialising and is generally much happier. The places that she goes to are so varied and stimulating for her. Wonderful service.
Reply from Rohan Soon, Managing Director at Caremark Hillingdon

Thank you for your kind words, Alison. We're so happy to hear the team are making a difference in your daughter's life.

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Review from June R (Client) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and dependable in an emergency. Superb. Thank you for the service.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review June. We are so glad to hear that you are happy with the service!

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Review from M A (Father of Client) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good with my son, very caring and take good care of him.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thanks for your review of our service. We're glad to hear we can make a difference.

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Review from V V (Mother of Client) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer looking after my daughter is very good and has picked up on her idiosyncrasy. I am very pleased.
Reply from Ricky Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words. We are glad you're happy with the service.

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Review from C F (Daughter of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers. Mum gets on well with both of them. Always on time and do everything that's needed to a high standard.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review - we're glad to hear Mum is enjoying the service. We'll be sure to pass these comments on to the carers.

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Review from Carole A (Wife of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no complaints. Everything and everyone are helpful and caring and kind and considerate.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review Carole - we'll be sure to pass these words on to the team.

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Review from Ruqayyoll D (Mother of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant with service and quick responses from Caremark.
Always someone to answer my queries and questions.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Many thanks for your review - we're glad we can make a difference.

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Review from Matthew C (Father of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Caremark are excellent and they are very helpful in meeting all the needs we have (which are very complex).
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review Matthew - glad to hear we can make a difference.

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Review from C H (Mother of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Caremark have been supporting my son for the past few years and have always been reliable, friendly and flexible. The carers have built a good relationship with my son and he enjoys being in their company. I feel reassured that he is being supported by a knowledgeable and caring team.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review - we'll be sure to pass your comments on to the team!

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Review from Ellie M (Daughter of Client) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the care we receive. All carers have been lovely and feel safe leaving Mum with them.
Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words Ellie, we're glad we can help make a difference.

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Review from Tracy S (Daughter of Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How amazing this company is, always putting the needs of the patient and family first. They are so kind and when we change times or medication nothing is too much trouble! All the staff provide quality service and care, and where possible key carers to prevent stress and provide continuity. If you need
a carer/agency look no further than Caremark, I would never change.
Reply from Abhay Shah, Managing Director at Caremark Hillingdon

Thank you for the kind words Tracy. We will be sure to pass them on to our team.

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Review from D P (Son of Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - staff are professional, courteous, friendly and caring, focused on the needs of the client. We have been impressed with the flexibility around scheduling and allowing us to express preferences for particular staff with whom the client has bonded. Office staff have been just as helpful and
friendly as the care staff and we are happy with the service we have received.
Reply from Abhay Shah, Managing Director at Caremark Hillingdon

Thank you for the positive comments. We are glad that we have been able to help.

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Review from Rosalind P (Client) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that I have come in from Caremark are lovely. I would recommend the company to anyone that needs care.
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Review from Maria G (Daughter of Client) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are new to Caremark, who provide care to my mother each morning. After visiting other agencies in the past, we were left with a negative view of the caring profession. Caremark has changed everything. The personnel provided are professional, polite and nothing is too much bother, but more importantly,
they are kind and friendly. My mother looks forward to seeing her regular carers but is also delighted with the personnel from odd occasions when they have to provide cover. I cannot recommend Caremark highly enough, from the carers to the management. Thank you.
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Review from C M (Daughter of Client) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have asked for better care than Mum got from all the carers that came in. She was treated one hundred percent in all aspects. They put her at ease and was very professional in all they did. She was often heard laughing and joking with them all. thank you all.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Caremark Hillingdon is calculated as follows: ( (119 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 136 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Fran

Fran

Job Title: Managing Director Joined: 2023

Hi, I’m Fran, Operations Manager at Caremark Hillingdon. With over a decade of experience in the home care sector, I’ve had the privilege of working in a variety of managerial roles dedicated to growth, quality, and service delivery.


My journey in care began in 2008 with Caremark Pulborough, where I worked as a Care & Support Worker. It was there that I built the foundation of my career, centred on dignity, independence, and quality care—principles that continue to guide everything I do. In 2018, I joined Home Instead, Wembley, where I expanded my expertise and led improvements that strengthened care services and outcomes for clients.


Returning to Caremark truly feels like coming home. The organisation’s commitment to excellence, its values, and its positive impact on the community are the very reasons I first chose to work in care, and I’m proud to now contribute my skills in a leadership capacity.


As Operations Manager, my focus is on ensuring exemplary care standards while remaining true to Caremark’s ethos. I’m passionate about supporting our dedicated team so we can deliver the very best service to our clients and their families, helping them live safely and comfortably at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has an Enhanced Service - more info.