Caremark Hillingdon has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years. Over all time Caremark Hillingdon has 63 reviews.
Review from Mary S (Client) published on 28 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Betty C (Client) published on 3 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah Y (Client) published on 2 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Abhay, Managing Director at Caremark Hillingdon
Thank you for your lovely comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.920) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.920 for Caremark Hillingdon is calculated as follows: ( (104 Excellents x 5) + (9 Goods x 4) ) ÷ 113 Ratings = 4.92
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Operations Manager
Joined: 2023
Hiya I’m Fran, Operations Manager at Caremark Hillingdon. I bring over a decade of experience in the home care sector, excelling in various managerial roles focused on growth, quality, and service delivery.
My career in care began with Caremark Pulborough in 2008 as a Care & Support Worker. The foundation of dignity, independence, and quality care that I built there has guided my career ever since. Joining Home Instead, Wembley in 2018, I further developed my skills, leading improvements in care services.
Returning to Caremark feels like coming home. The company’s commitment to excellence, its enduring values, and its positive impact on the community drew me back to contribute my expertise. It’s a reaffirmation of the ethos that first inspired my career in care.
As I oversee operations at Caremark, my goal is to ensure exemplary care standards while staying true to the company’s core values. I look forward to helping our team deliver the best possible service to our clients and their families.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has an Enhanced Service - more info.
