Care Provided by Regent Home Care
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Shopping Service / Errands
Other Care Provided
- Dementia
- Palliative / End of Life Care
- Physical Disability
- Hospital Discharge
Funding & Fees
Contact Regent Home Care to get a personalised quote
Good to Know
Owner
- Regent Home Care (West Herts) Limited
- Private Owned
Person in charge
- Jack Clancy (Manager)
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Regent Home Care Reviews (6)
8.4
Regent Home Care has a Review Score of 8.4 (8.444) out of 10, based on 3 reviews in the last 2 years.
Over all time Regent Home Care has 6 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Regent Home Care
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Review from Sarah R (Client / Service User) published on 3 April 2025 Submitted via Postal Card•
Overall Experience
I have been very pleased with the carers who see me regularly who know how to help me and are very kind.
I have been very pleased with the carers who see me regularly who know how to help me and are very kind.
Review from Anne D (Client / Service User) published on 1 April 2025 Submitted via Postal Card•
Overall Experience
All happy
All happy
Review from Sheila R (Client / Service User) published on 29 November 2024 Submitted via Postal Card•
Overall Experience
Good
Good
Review from Manuela P (Client / Service User) published on 1 October 2024 Submitted via Postal Card•
Overall Experience
I'm very happy with the care that I received. The people are friendly and very helpful.
I'm very happy with the care that I received. The people are friendly and very helpful.
↩Reply from Jack Clancy, Registered Manager at Regent Home Care
Thank you so much for your wonderful review! it means the world to all of us in our team to hear that your happy with the care we provide.
Review from Patricia T (Client / Service User) published on 27 September 2024 Submitted via Postal Card•
Overall Experience
My review went very well, lovely lady. We had plenty to say to each other.
My review went very well, lovely lady. We had plenty to say to each other.
Review from S D (Daughter of Client) published on 8 September 2023 Submitted via Website•
Overall Experience
Brought in to replace a failing care provider in 2019, as always started off well and then from 2021 deteriorates. Care package was being switched about unauthorised. The registered care manager made endless promises to myself and social services of improvements. Failure to follow basic hygiene...
Brought in to replace a failing care provider in 2019, as always started off well and then from 2021 deteriorates. Care package was being switched about unauthorised. The registered care manager made endless promises to myself and social services of improvements. Failure to follow basic hygiene standards. Admitted to hospital end of 2022.
By 2023 client file was unlawfully accessed to obtain my number sending inappropriate late night calls and texts, substandard investigations despite obvious dishonesty from a male carer alleging mental health issues on my part when I haven’t any, company gave second chance only for the same carer to be found watching me outside my property. Demonstrations of insubordination, inexperienced carers (caught on CCTV). Giving out key codes to unauthorised visitors, leaving property unsecured and blaming my relative who lacks capacity. Grandiosity from Registered Care Manager. Sad as they do have some very good carers but unfortunately they’re a minority.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 December 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Regent Home Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Regent Home Care.
Accreditations
There are no accreditations posted yet for Regent Home Care.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Regent Home Care
How many Carers does Regent Home Care employ?
Regent Home Care employs 45 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Regent Home Care to verify any information. View our terms and conditions. Regent Home Care has a Basic Service -what a Basic Service includes.