Able Living Care Services Ltd

10b London Road North, Poynton, Stockport SK12 1QZ
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9.9 29 Reviews
  • Able Living Care Services Ltd, Stockport
Able Living Care Services Ltd is a family run domiciliary care agency established in 2013. They provide a range of high-quality homecare to the communities of Poynton, Hazel Grove, Bramhall and surrounding areas.

Able Living is an independent care company which has the ability to easily adapt to people's differing home care needs. They pride themselves on providing the best possible domiciliary (home care) to the local community and have quickly established themselves as a primary care provider in the area. Their staff work tirelessly to find ways to improve the quality of life for their clients, allowing them to live their lives as fully as possible and remain independent at home.

Care packages are provided for the elderly and other adults who need specialist care and Able Living works hard to support their clients and their loved ones with individually tailored care, provided by a hand-picked team of Carers who are passionate about providing the best possible care at home.

Able Living holds weekly social gatherings for the local community in Bramhall and will soon be extending these to Hazel Grove and Poynton. They are proud to have an outstanding track record of providing care since 2013 as evidenced in their glowing testimonials and reviews and have consistently been rated as ‘Good’ by CQC since their first inspection 8 years ago (July 2019, November 2016).

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us for a no obligation quote for your care needs.
We offer care services from 7:30am to 10pm Monday to Sunday with the office open from 9am - 4pm Monday to Friday.
We do a minimum of 30 minute calls.

Good to Know

Owner

  • Able Living Care Services Ltd

Person in charge

  • Sarah Wildon (Manager)

Admission Criteria

  • Able Living provide domiciliary care services to Poynton and surrounding areas including Bramhall, Hazel Grove, Woodford & Adlington.

Able Living Care Services Ltd Reviews (29)

Total of 29, showing 21-29
9.9

Able Living Care Services Ltd has a Review Score of 9.9 (9.937) out of 10, based on 27 reviews in the last 2 years. Over all time Able Living Care Services Ltd has 29 reviews.

Overall Experience

  • 27
  • 1
  • 1
  • 0
  • 0

Date Published

29
6
9
27
2

Review from M A (Next of Kin) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Able Living were spot on from start to finish in the care of my wife's mother 100 years old, and consistently adapted to ever-changing conditions. We started with 2 visits a day and finished up with 4, and managed to keep my mother-in-law in her own home until she passed away. This would not have been
possible without their help, would recommend them to anyone.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Such lovely feedback. We were honoured to care for your mother-in-law for as long as we could, where she wanted to be.

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Review from Edwina H (Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most carers are excellent. A few don't come up to scratch! Again, most carers are caring and helpful to me. Some never offer anything and just do the bare minimum.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

As discussed, we know that you have a few carers that come more regularly so naturally get on with extra things. We have added some additional ideas to the tasks to support those who don't visit your husband as often, and we will review them in due course. Thank you for your feedback.

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Review from Steve R (Husband of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, punctual, efficient, friendly, real interpersonal human empathy. ]Great planning and reporting system online, accessible to clients.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Thank you for your feedback. I am aware you completed the review not long after starting care for your wife, with Able Living and from previous discussions I am pleased to hear that you still hold the same views.

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Review from Beverley B (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly disabled mother has been receiving care visits from Able Living for approx 3 years, to enable her to carry on living in her own home. Started out with lunchtime visits three times weekly, to assist with meal preparations, which worked really well. My mother's health unfortunately deteriorated
in October 2023 and after a stay in hospital, she has become bedbound. My mother expressed her wishes to continue to remain in her home but with a much greater level of daily care being necessary. We were pleased that after we contacted Able Living they agreed to provide a full care package four times daily. They are local to my mother which makes her happy and both my mother and our family are delighted with the quality of the services they provide. Based upon our experience we would recommend them most highly.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Thank you for your kind words Beverley, to enable your mother to remain in her own home is our biggest honour.

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Review from Gary S (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Able Living Care services have a great team of people who are caring and understanding of the needs of the elderly and they have been kind and considerate towards my mother. The staff always take the time to talk with my mother and put her at ease.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Thank you for your kind words. The carers love visiting your mum.

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Review from K D (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Able Living are amazing. They really do care for and understand my dad's Alzheimer’s. The support they give enables him to get out and about and gives my mum some much-needed time for herself. We couldn’t do without them.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Thank you so much for your kind words, it really is a pleasure to take your dad out, which in turn supports your mum.

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Review from Wendy M (Niece of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has used this service for 12 months now and I can not recommend them enough. All the carers are lovely and my uncle is happy with them all. For me and the family, it gives us peace of mind that he is checked on each day by a friendly face. The communication, support and flexibility are outstanding
I would recommend this service.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Thank you, Wendy. I am so pleased we are also able to bring you and the family peace of mind.

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Review from Lynda L (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall we felt that a daily visit from a carer would ensure that my mum could stay safely in her own home. This really was just to ensure she was up, dressed and has had her breakfast, with the added benefit of a nice chat. An online search gave me the details for Able Living Care Services
who then made an initial visit to discuss how to help. All the staff have been lovely and I'm sure a little patience was needed in the early days when this was a new routine for my very independent mum. During a phone call to me a couple of weeks ago Able Living suggested they leave something plated up for her lunch. We reviewed the times of the visits so that they could sort out a hot meal. This was a great suggestion and ensures that she is getting some hot food every day. I am very happy with the service of Able Living and more importantly, my mum enjoys their visits.

Reply from Sarah Wildon, Manager at Able Living Care Services Ltd

Thank you for your feedback, Lynda. I'm glad you and your mum are benefiting from our service.

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Review from Pamela D (Daughter of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has had bathing/care and assistance once a day since February this year. We both are very pleased with the service provided as this enables him to be looked after in his own home.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Able Living Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Able Living Care Services Ltd is calculated as follows: ( (150 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 159 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Able Living Care Services Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (15)

Sarah

Sarah

Job Title: Registered Manager

Joined: 2014

Hi, my name is Sarah.
I have worked for Able Living Care since September 2014.
I previously worked in the childcare sector.
Meeting new people and helping them stay safe at home and being part of such an amazing team is what I love about my job.

Claire

Claire

Job Title: Care Manager

Joined: 2017

Hi, my name is Claire.
I have worked for Able Living Care since March 2017.
I previously worked learning disability services for Stockport Metropolitan Borough Council.
What I love about my job is having a good giggle with the clients and staff.

Catherine

Catherine

Job Title: Care Manager

Joined: 2019

Hi, my name is Catherine.
I have worked for Able Living Care since April 2019
I have always worked in social care.
What I love about my job is the variety that each day brings.

Nicola

Nicola

Job Title: Senior Carer

Joined: 2013

Hi, my name is Nicki.
I have worked for Able Living Care since November 2013
I previously worked as a childminder and a bar maid, I have also done customer services and manufacturing.
What I love about my job is its varied and I love making a difference to peoples lives and helping them stay safe in their own homes.

Alison

Alison

Job Title: Senior Carer

Joined: 2022

Hi, my name is Alison.
I have worked for Able Living Care since July 2022
I qualified at 19 as a Residential Social Worker and since then I've always  had a passion for making a difference to the lives of vulnerable and disadvantaged adults and children. I feel very lucky to be working at Able Living Care Services as the standard of care is exceptional There is a really good vibe across the team because the managers are very supportive.

Steven

Steven

Job Title: Care Assistant

Joined: 2023

Hi, my name is Steven
I have worked for Able Living Care since September 2023
I previously worked in a care home in Bramhall.
What I love about my job is making peoples lives happier.

Chris

Chris

Job Title: Care Assistant

Joined: 2023

Hi, my name is Chris.
I have worked for Able Living Care since May 2023
I previously worked in accounts.
Being paid to be kind is what I love about my job. I have regular clients and have built up a level of trust with them and made a positive difference to their lives.

Dianne

Dianne

Job Title: Care Assistant

Joined: 2020

Hi, my name is Dianne.
I have worked for Able Living Care since December 2020.
I previously worked at The Deanwater Hotel and Woodford Park Garden Centre
What I love about my job is enjoying being with our lovely clients and making a difference to their day.

Hannah

Hannah

Job Title: Care Assistant

Joined: 2023

Hi, my name is Hannah.
I have worked at Able Living Care since November 2023.
I previously worked in education as school teacher specialising in English as a foreign language but I had always worked as a nanny or cared on the side.
What I love about my job is helping others and hearing first hand stories about so many others lives and experiences.

Beverley

Beverley

Job Title: Care Assistant

Joined: 2022

Hi, my name is Bev.
I have worked for Able Living Care since November 2022
I previously worked at Boots Handforth Dean.
What I love about my job is chatting to our clients and helping them.

Bryony

Bryony

Job Title: Care Assistant

Joined: 2023

Hi, my name is Bryony.
I have worked at Able Living Care since December 2023
I previously worked in Hospitality and Catering
What I love about my job is putting a smile on people's faces. I love getting to know each service user and their unique personality. I love learning about their past and making them feel understood.

Michael

Michael

Job Title: Care Assistant

Joined: 2022

Hi, my name is Michael.
I have worked for Able Living Care since February 2022.
I previously worked at another homecare company and nursing homes on and off since 2000.
What I love about my job is that I am providing care in the community and that clients are counting on me for support.

Paula

Paula

Job Title: Care Assistant

Joined: 2023

Hi, my name is Paula.
I have worked for Able Living Care since February 2023.
I previously worked as a domestic cleaner in Poynton.
Feeling that I can make a difference to somebody’s day and help make their lives a little bit easier is what I love about my job.

Claire

Claire

Job Title: Care Assistant

Joined: 2023

Hi my name is Claire.
I have worked at Able Living Care since December 2023
I previously worked in the NHS at Stockport NHS Foundation Trust for 27 years. I was an Executive Assistant supporting the Chief Nurse and Deputy Chief Nurse providing administration support at Board level.
What I love about my job now is being able to make differences to older people whether it's dealing with personal care needs or just being able to sit and offer companionship. It feels very rewarding.

Jenna

Jenna

Job Title: Care Assistant

Joined: 2019

Hi, my name is Jenna.
I have worked for Able Living Care since September 2019.
I previously worked in care before staying at home with my boys.
What I love about my job is our clients and having good chats with them.

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