Review from Graham S (Client) published on 17 December 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am happy with my regular carer and services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jodie B (Client) published on 13 May 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
I started with this agency around February/March 2016 after having 2 failed agencies. I was at the time bedbound and needed 2 carers 4 times a day. I had lost all confidence and trying to walk was scary, they would come and wash me every day, do whatever I needed doing, and with the help of one in
particular lady, I got my confidence back to walk to the shower room with my zimmer frame and she would follow behind me with a chair in case I needed to sit. No one can ever tell you how good it feels to have a good shower when you have been unable to for months. After a year with this agency, I am down to one carer, once a day. Even though I still need the one I am a lot more self-efficient than I was this time last year. If there has ever been a problem it's been dealt with quickly and in an efficient manner please have complete confidence with dealing with this company they aim to please
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joyce A (Client) published on 18 August 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The service I received was excellent.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P M (Client) published on 18 August 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am satisfied with all that is done for me. Very good.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doreen L (Wife of Client) published on 18 August 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew F (Son of Client) published on 18 August 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I find the carers to be very efficient, they are always kind and careful with their attention to my mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian S (Son-in-law of Client) published on 28 June 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother-in-law (MIL) was a difficult case for the carers as she had had a number of falls because she was unable to walk easily, could no longer climb the stairs to the bathroom and lavatory and had very little equipment to aid the carers and what she had was of poor quality.
The manager of the team
took a very close interest in the care that MIL received and frequently made an appearance at her home. In addition she contacted me at all hours of the day and night if there was an emergency and we wondered if she ever slept.
The team was very warm towards her and often went beyond the allotted time to ensure that she was comfortable. In addition the manager organised additional visits between the scheduled four visits each day.
On a number of occasions MIL had to be taken into hospital and the carers' schedule was subject to constant interruption but it was taken in their stride.
MIL referred to the ladies as "My girls" so we knew that she was happy in their care.
Well done!!!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Leslie C (Client) published on 15 April 2016
Submitted via Website • Report
Overall Experience4.0 out of 5
I was in the care of this Agency for 10 Months. They went out of their way literally to ensure I was cared for properly. By this I meant they travelled 70 miles out of London to ensure my well being. I would recommend this agency to friends and family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
8 Jul 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What Type of Services does Caronne Care Ltd offer?
Caronne Care Ltd offers Home Care.
How many Carers does Caronne Care Ltd employ?
Caronne Care Ltd employs 90 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caronne Care Ltd to verify any information. View our terms and conditions. Caronne Care Ltd has an Basic Service - more info.