Right at Home (South Trafford)

Caidan House Business Centre, Canal Road, Timperley, Altrincham WA14 1TD
Review Us
9.6 61 Reviews
  • Right at Home (South Trafford), Altrincham
Trusted, Award-Winning Homecare in South Trafford.

Choosing the right homecare provider for a loved one can be a daunting and emotional decision. Right at Home South Trafford offers families clarity, reassurance, and expert guidance during this critical time. With a commitment to delivering compassionate, personalised care, the team empowers clients to live with dignity, independence, and joy.

Under the leadership of a highly experienced registered care manager, Right at Home South Trafford provides tailored consultations to help families understand their options and make informed decisions. Since its establishment in 2014, the service has earned a reputation for excellence, consistently recognised with homecare.co.uk’s Top 20 Homecare Provider award for nine consecutive years - making it one of the most respected providers in northwest England.

Right at Home’s caregivers collaborate closely with clients, their families, and healthcare professionals to ensure care plans are not only clinically sound but also deeply personal. Every aspect of support is designed to enhance wellbeing, foster independence, and enrich daily life.

The South Trafford branch serves the communities of Altrincham, Hale, and Urmston, as well as surrounding areas including Bowdon, Hale Barns, Timperley, Broadheath, Brooklands, Flixton, Carrington, Baguley, Partington, and Wythenshawe.

Conditions supported include:
•        Dementia and Alzheimer’s disease
•        Stroke recovery
•        Parkinson’s disease
•        Motor neurone disease (MND)
•        Multiple sclerosis (MS)
•        Cerebral palsy
•        Macular degeneration and sensory impairments
•        Cancer and end-of-life care
•        Congestive heart failure
•        Chronic obstructive pulmonary disease (COPD)
•        Post-surgery rehabilitation
•        Chronic illnesses including diabetes and kidney failure

Care Provided by Right at Home (South Trafford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Right at Home (South Trafford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (South Trafford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mark Beeby (Owner)

Right at Home (South Trafford) Reviews (61)

9.6

Right at Home (South Trafford) has a Review Score of 9.6 (9.629) out of 10, based on 8 reviews in the last 2 years.
Over all time Right at Home (South Trafford) has 61 reviews.

Overall Experience
  • 61
  • 0
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  • 0
Date Published
  • 61
  • 2
  • 5
  • 8
  • 53
Reviewer Connection to Right at Home (South Trafford)
  • 30
  • 12
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Alison R (Daughter of Client) published on 6 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and his team are without a doubt one of the most professional, caring and flexible home care agencies in the area. From my initial telephone conversation with him I knew straight away I had found someone who genuinely cared about his clients.


I knew mum would need a softly softly approach

introducing 'strangers' into her home as she is fiercely independent and as I watched the carer talking to mum and more importantly listening to mum, I could see the approached she used soon won mum over.
In the last few months we have had to occasionally change the routine of the visits, this has been instantly reorganised to suit mum and nothing is too much trouble.


The Manager keeps in close contact with me at all times updating me of any changes or concerns he may have with regards to mums welfare. He has the most wonderful staff, one in particular who is a truly delightful and caring person and mum looks forward to her visits.


Having had some bad experiences with care agencies in the past with my late father, I am so delighted to have found at last, a company I am 100% confident and happy with and I can't recommend them highly enough.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Right at Home (South Trafford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for Right at Home (South Trafford) is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Trafford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (19)

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Meet the Team (4)

Mark

Mark

Job Title: Managing Director Joined: 2014

Most of us at some point in our lives will have to make difficult decisions about the care and well-being of elderly or disabled loved ones. It can be a traumatic and very emotional time for all concerned. Fortunately, there are many good organisations and people who are well trained and committed to helping elderly and disabled people maintain their independence and quality of life in their own homes.


I decided to become a part of Right at Home because of their exceptionally high standards, their well-developed systems, and especially their ethics. Each local office is owned and managed by local people like me who are committed to serving their communities. Our endeavours are backed by Right at Home, which has a growing world-wide network of more than 500 offices. Accordingly, we have a wide support network of knowledgeable and experienced owners and our national office to draw on.


Prior to opening Right at Home South Trafford, I had masters degrees in business and marketing. I have since completed an NOQ Level 5 in Health and Social Care.


Our commitment to the South Trafford area is to ensure that the quality of care and the well-being of our clients is at the heart of everything we do. Our caregivers are carefully selected and provided with continuous training and support to enhance their skills and (if they wish) develop their careers in health and social care. We work with the client and their family to develop the right care plan for the circumstances.


To contact Mark directly, you can email mark.beeby@rightathomeuk.com, call 0161 905 2888

Michele

Michele

Job Title: Registered Care Manager Joined: 2023

As Registered Care Manager for Right at Home South Trafford, my role is to ensure the implementation and compliance of relevant legislation and regulatory body guidance. I have over 20 years of experience in Health and social care, 17 years as a Registered Care Manager in Domiciliary Care along with ‘hands-on’ care experience.  I joined Right at Home South Trafford as I share the same values, whereby trust, quality, compassion and respect are at the centre of everything they do. 



My heart is in homecare, I am very passionate about person-centred care and believe that everyone has the right to live a fulfilling life, empowering them to make decisions about what their care looks like. It is a privilege to be involved in devising person-centred support plans that enhance people’s quality of life. 



I have achieved various qualifications over the years including Level 4 in Health & Social Care, train the trainer in Alzheimer’s, Medication, Manual Handling and Safeguarding. I was fortunate enough to be chosen by the Department of Health to be trained as a Life story work train the trainer, proving to be an excellent tool when supporting clients with dementia. 


It’s important to me that all Caregivers have the skills and knowledge required to ensure we provide our clients with excellent support, ensuring dignity, respect and safety always. 


I have a positive outlook and am at my happiest when I am helping people. I hope that my experience and compassion will support people on their homecare journey. I love meeting clients along with building great relationships with both clients and caregivers. 


I love cats and flamingos! I enjoy family time, and always looking to experience new things. 

Nicola

Nicola

Job Title: Care Coordinator Joined: 2020

Hi, my name is Nicola, while working with Right at Home I was completing my health and social care degree. Working at Right at Home as a carer while studying allowed me to learn the practical side of care as well as help me complete my assignments. I have been working for Right at Home for almost three years now, I now have a Level six degree in Integrated Health and Social Care and have been promoted to senior carer.


I have always been interested in care, as I enjoy helping others and working alongside others too. I am a very caring and passionate person and I love getting to know people. I also love to cook, do gardening and spend time with my amazing children.

Sophie

Sophie

Job Title: Senior Caregiver Joined: 2018

My name is Sophie and I am a Senior Caregiver at Right at Home South Trafford. I began working for Right at Home in 2018. Throughout my time here, I have achieved Level 2 and Level 3 in Health and Social Care. I love being out in the community, meeting the clients and bringing a smile to their faces.


I enjoy learning new things, and I am always willing to expand my knowledge. It is important to me that Caregivers and clients are happy, as this allows the team to provide the best quality of care.


The team at Right at Home are amazing, and it is a joy to work with every one of them.


My home life is busy, I am very family orientated, I like to spend my free time on mini adventures with my children whether sunny or raining ( they may not agree!). I also love collecting rare Pokemon cards.

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