Unique Senior Care | Coventry & Kenilworth

44 The Square, Kenilworth CV8 1EB
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9.9 67 Reviews
  • Unique Senior Care | Coventry & Kenilworth, Kenilworth
The Coventry & Kenilworth branch of Unique Senior Care has been rated Outstanding twice by the Care Quality Commission (CQC) in October 2016 and October 2019. It is the only home care provider in Coventry and Warwickshire specialising in the elderly to be rated outstanding – CQC’s highest rating.

They provide outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

They are a fully regulated service, with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Coventry, Kenilworth and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £41
  • Weekly Live-in Care Fees: from £1785

At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards.


Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile)


For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

These prices are only a guideline, please contact Unique Senior Care | Coventry & Kenilworth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Nicola Culkeen (Registered Manager)

Unique Senior Care | Coventry & Kenilworth Reviews (67)

Total of 67, showing 61-67
9.9

Unique Senior Care | Coventry & Kenilworth has a Review Score of 9.9 (9.896) out of 10, based on 13 reviews in the last 2 years. Over all time Unique Senior Care | Coventry & Kenilworth has 67 reviews.

Overall Experience

  • 54
  • 13
  • 0
  • 0
  • 0

Date Published

67
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6
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54

Review from Louisa R (Daughter of Client) published on 1 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my mum are excellent. They treat her with respect and good humour. Any problems are notified to me immediately and the team try their hardest to assist mum in any way they can. I cannot fault her two main carers, they are always punctual, stop for the full hour and give Mum their attention.
They try to improve her mood each day with fun and humour. They also take her for walks or shopping to get her moving when they can. I am extremely pleased with the service given us.

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Review from A P (Daughter of Client) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first encounter with Home Instead I felt confident that the staff understood the challenges of caring for aged parents with mental health needs/ physical needs and dementia. Everything seems to have been thought about. A highly personal approach has been offered and every time I need to
contact Home Instead I find them sympathetic and accommodating. I cannot recommend them highly enough, indeed I have signposted some of my patients, (I'm a GP) to Home Instead as I am so impressed with their personal, thorough approach and high standard of care.

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Review from MJ (Client) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory, my carers are kind, considerate and caring and willing to do things beyond the call of duty.

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Review from Katie S (Daughter of Client) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care have been a life saver to us. Their care has been first class. Both parents have cancer and my mother has dementia, 6 months ago we were really struggling. Home Instead Senior Care have got us back on track and both parents are doing well. We have the continuity of 2/3 different
carers but mostly they see the same face everyday. Their support has been first class. I would recommend them to anyone. Trustworthy, kind, caring, fun and professional are a few words to describe our carer.

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Review from P W (Client) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always the same carers at the same time and on time. Planned for up to once month ahead, emergency covering needed. Since I changed to Home Instead a year ago, I have not heard a bad word from the carers about the company or the job. I face my declining years confidently and happily with excellent care
despite all my family being 50 miles away.

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Review from Denise H (Daughter of Client) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who was widowed in April this year has dementia, so we had to make sure the care provider the family chose was the right one to enable him to remain in his own home with an appropriate level of independence. With Home Instead Senior care we have definitely made the right choice. The carers
are excellent and have provided a caring efficient reliable service to exceptionally high standards which is essential for someone with dementia needing consistency and familiarity. They definitely "go the extra mile" and I would not hesitate to recommend them to anyone.

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Review from Caroline W (Daughter of Client) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are client focussed, delivering a high quality service. The support to clients and families is excellent. We would recommend this organisation to those seeking care for their elderly family members.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Unique Senior Care | Coventry & Kenilworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Unique Senior Care | Coventry & Kenilworth is calculated as follows: ( (70 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Coventry & Kenilworth is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (1)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Coventry & Kenilworth to verify any information. View our terms and conditions. Unique Senior Care | Coventry & Kenilworth has an Enhanced Service - more info.