Unique Senior Care | Coventry & Kenilworth

44 The Square, Kenilworth CV8 1EB
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9.9 78 Reviews
  • Unique Senior Care | Coventry & Kenilworth, Kenilworth
The Coventry & Kenilworth branch of Unique Senior Care has been rated Outstanding twice by the Care Quality Commission (CQC) in October 2016 and October 2019. It is the only home care provider in Coventry and Warwickshire specialising in the elderly to be rated outstanding – CQC’s highest rating.

They provide outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

They are a fully regulated service, with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Coventry, Kenilworth and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.
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Care Provided by Unique Senior Care | Coventry & Kenilworth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £1885

At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards.


Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile)


For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

The price(s) shown are provided by the agency. Contact Unique Senior Care | Coventry & Kenilworth for full pricing details and T&Cs.

Contact Unique Senior Care | Coventry & Kenilworth to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Unique Senior Care | Coventry & Kenilworth to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nicola Culkeen (Registered Manager)

Unique Senior Care | Coventry & Kenilworth Reviews (78)

9.9

Unique Senior Care | Coventry & Kenilworth has a Review Score of 9.9 (9.856) out of 10, based on 21 reviews in the last 2 years.
Over all time Unique Senior Care | Coventry & Kenilworth has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Unique Senior Care | Coventry & Kenilworth
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Total of 78, showing 1-20
Review from Ian B (Husband of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Personal carer is excellent, very caring & professional. Management/office very pleasant/friendly & good at keeping in touch. Overall very pleased, we feel well looked after.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing your experience. It's great to hear that you feel well looked after and that both the care and communication have been positive. Having a Caregiver you trust, alongside a team who keep in touch, is really important. Thank you again for your kind feedback.
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Review from Elizabeth H (Daughter of Client) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family we have been happy with the service we have received. All the carers are caring and trustworthy and I have been comfortable with having them in our home. The only issue has been the timing of visits, in the evening especially, as my mum prefers a late call at 9pm. Problems with staff sickness
and rotas, I believe.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing this, and for your honest feedback. It's great to hear that you've felt comfortable with the team in your home and that the care itself has been positive. That trust is important.
We also appreciate you raising the timing of visits. We know how important it is for calls to fit around personal routines, particularly in the evenings. There was a period where some visits needed to be adjusted to ensure care could be delivered safely, but we're pleased that they are now taking place at your preferred times. Thank you again for your feedback. It's really helpful.
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Review from Lucy A (Daughter of Client) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique Senior Care stepped in at very short notice to provide a care package so Mum could be discharged home from hospital after a stroke for which we were extremely grateful. The carers were all really kind and patient with Mum which helped her transition from hospital to home to go.as smoothly as
possible. All the staff have been brilliant and I would highly recommend the whole team. Thank you again for your amazing support as a difficult and stressful time.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing this feedback. We know how much pressure there can be around a hospital discharge, especially after a stroke, so it's good to hear the support was put in place quickly and helped things move more smoothly. It's also reassuring to hear how the team supported your mum during that transition. That early stage can make a big difference to how things settle. We really appreciate your recommendation and will make sure your kind words are shared with the team.
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Review from C C (Client) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the staff that I have met so far at Unique Senior Care are all lovely. I feel very comfortable being around them. The gentleman on the phone has a very reassuring voice and that's what you need to hear when you're unsure about care. The lady who did the consultation was very easy to chat with
and I felt comfortable around her and I knew she would do what she said she would.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing this feedback. It's good to hear that you've felt comfortable with the team from those first conversations. When care is new or uncertain, having people who are easy to talk to and who follow through on what they say really matters. It's reassuring to know that's been your experience so far. We'll be sure to pass your kind comments on to the team.
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Review from Kathryn S (Daughter of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always a very good experience with Unique. What I have noticed recently is the support they give me as well as my mum. Thats always been there since mum started having her carers, Ive always been able to email and ask questions no matter how simple. I really like the way Unique is totally committed
to family centered care without judgement and understands the nuances of the elderly frail person with patience and knowledge.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing this. It's really good to hear that you've felt supported as well as your mum, as that's just as important. Being able to ask questions and get a response, even on the small things, can make a big difference when you're navigating care day to day.
We also appreciate what you've said about the way the team approach care. Taking the time to understand each person properly, and supporting families without judgement, sits at the heart of how things should be done. We're pleased this has been your experience and will make sure your comments are passed on to the team.
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Review from M T (Client) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer does exactly what is needed to be done with a great attitude. Very friendly and nothing is too much trouble.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for taking the time to leave this review. Your comments will mean a lot to the Caregiver involved. Having someone who approaches their work with the right attitude and makes things feel straightforward and comfortable really does make a difference. Thank you for trusting us with your care.
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Review from K B (Daughter of Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique have brought peace of mind with their professional and very caring service. From the first phone call, and then every subsequent staff member I met, gave me a feeling of confidence. It's a daunting prospect when you feel the time has come to seek help. My 96 year old father was very anxious at
the thought of carers entering the home when he was alone to help with his morning routine. Hannah put my father at ease with her initial visit to meet us when she so patiently talked everything through with him. We feel lucky in having a small number of carers so my father knows them all and has consistency. We have a rota for the month so know which carer is coming each day and time of arrival. I have the utmost faith in all the carers as they are all so kind and caring, often going above and beyond, and my father looks forward to their arrival each morning. I now personally understand why Unique comes highly recommended as I too have nothing but praise for the service offered by Unique.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for taking the time to share your thoughts. We know how much thought goes into that first step, especially when it's something your Father was unsure about. It's good to hear that, with the right approach and familiar faces, things have settled into a routine that works for him and feels more comfortable day to day. Hannah and the team will really appreciate your kind words. Taking the time to build trust and keep things consistent is something they place a big emphasis on, so it's reassuring to hear your experience.
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Review from K M (Daughter of Client) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Uniques senior home care did a great job of looking after Mum so I could have a short break.
We were introduced to the team and carers prior to the days we requested and were very friendly and made Mum feel comfortable.
The whole process went very smoothly and we will be getting in touch again for
the next break.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for taking the time to leave this review. It's great to hear that everything ran smoothly and that your Mum felt comfortable with the team from the start. Those first introductions can make a real difference. We're glad we could support you in taking a break, and we look forward to hearing from you again when you need us.
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Review from A C (Daughter of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After doing lots of research for a suitable care agency for my mum who has dementia, I have been so impressed with Unique Senior Care. They are quick to respond to queries and have ensured that Mum had the best possible match with a carer who would get on well with her.
Mum's care started today, and
I was thrilled to meet her carer when I visited. She and Mum have really hit it off which is a huge reassurance for us as a family.
Two weeks ago, Mum was completely against having any help at home; but today she was so grateful to have assistance in getting ready to go out to her day centre -and so was I!
Knowing that there is a kind, supportive carer helping Mum is an absolute God send, and I can't thank Unique enough.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthStarting care can feel like a big step, especially when a loved one is hesitant at first, so thank you for trusting us to support your Mum. I'm very glad to hear how positively things have begun. We're always proud of our team for the way they approach these situations with dignity and respect, so it's reassuring to hear this has been your experience. Thank you for sharing this review, and I know your comments will mean a lot to everyone involved.
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Review from R G (Client) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not ask for better care. Carers always willing to respect and carry out my requests with a smile. Every need is met.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing this. It's so good to hear that you feel well cared for and that the Carers are meeting your needs with kindness and respect. That is exactly how care should feel day to day. We truly appreciate you taking the time to leave a review.
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Review from Caroline P (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care company. The kindness, compassion and thoughtfulness shown during our time with them has been outstanding. We had previously used them for another family member but my parents have been supported up to the point my father has had to go in a care home. They supported my mother
at the same time despite the care being for dad. Unique can show the others a thing or two to be honest at how care should be done. If only everybody lived up to your standards.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for taking the time to write this. It's reassuring to know your parents had the care and support they needed, and that your mother felt included throughout. We're glad our team could help make things a little easier for your family and I'll be sure to pass on your kind words.
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Review from Debbie C (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have just started using Unique Senior Care to support both my parents. I'm genuinely impressed with the care provided by the team. The team are very professional and compassionate, and it is such a relief to know that my parents are being looked after by such competent and kind carers.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for your kind words. We're so pleased to hear that the early experience has been a positive one and that your parents are feeling well supported. It means a lot to know the team's professionalism and compassion have made a difference - we'll be sure to pass this on to them.
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Review from Robert H (Son of Client) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum began to struggle with looking after herself at home so we engaged with Unique to supply carers for her. The quality of staff and the care they gave to Mum was fabulous. It meant Mum could send an extra 12 months in her own house prior to moving to a care home.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing your experience. We're so pleased our carers could support your mum, allowing her to stay in her own home longer. I'll be sure to pass this feedback on.
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Review from Alison C (Brother of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very impressed with the care given to our brother who has learning difficulties. They were brilliant with understanding his condition and great with caring for him. We couldn't fault anything from the office staff to the carers.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you so much for your kind words. It's great to hear that our team provided the right care and support for your brother. We know how important it is to truly understand each person's needs, so it means a lot to know they made a difference. I'll make sure to pass your feedback on to the team!
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Review from Gary S (Brother of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique Senior Care has been providing care for my sister for 2-3 years now, and I am continually impressed by the standard of care and the personalised approach to care. The carers are all very well trained and very understanding of a complex health problem. The office staff are all accessible and
very helpful indeed. I have no hesitation in recommending Unique.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you so much for your kind words! It's been a real privilege to support your sister over the past few years, and we're so glad to hear how much you appreciate the care she's receiving. The team truly values your trust in us, and it's lovely to know the caregivers and office team have made such a positive difference.
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Review from Gillian W (Daughter of Client) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique provide an hour of care four days a week for my elderly mother. The carers provide practical support within the home and are willing to pop to the shops if needed. The carers are a breath of fresh air for my mother and brighten her day considerably! The staff in the Kenilworth office are friendly
and supportive and have been so willing to provide extra help and advice as my mother's needs have changed.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you for sharing this feedback. It's great to hear that our Caregivers have made such a positive difference for your mother and that the support from our Kenilworth office has been helpful as her needs have changed. I'll make sure to share your kind words with the team, they'll be delighted to know how much their care and advice have meant to you both.
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Review from Kenneth W (Son of Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Unique Senior Care in March 2023, initially to ease the burden on my 89 mother looking after her 94 year old husband at home in Kenilworth. We have gradually stepped up the care-visits as my father's health deteriorated, and were up to 4 hourly visits a day when he eventually passed
earlier this week.
I cannot thank Unique Senior Care enough for their service to us over the past 20 months. Without their help and support my parents would not have been able to continue living at home, with a remarkable quality of life for their age. We always found them flexible, responsive, reliable, compassionate and professional. They were always there to support us during the difficult times we faced. We found them to be huge support to us, and I can highly recommend them to anyone considering using their services.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThank you so much for your heartfelt review and for sharing your experience during such a difficult time. We're deeply sorry for your loss and are grateful that we could support your family in helping your parents remain at home together. It's wonderful to hear that our team was able to provide the care and compassion you needed throughout these challenging months. Your kind words about our flexibility, reliability, and professionalism mean a lot to us.
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Review from Kay G (Daughter of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Unique Senior Care stepped in extremely quickly when it became apparent the free care for my father on discharge (following a stroke and 3+ months in hospital) was not suitable or sufficient for my parent's needs. The carers and supervisors have been excellent. In my dad's case he requires
liquid feed via a pump, and the team were quickly trained and conversant in this set-up, which was a huge relief and help for me, as I was the only family member who could use the equipment on his discharge.
They also help my mum with other chores around the house such as bed changing, which is incredibly helpful. They always show kindness and compassion to my parents.
Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & KenilworthThanks for taking the time to share your experience, it's so good to hear of our additional training in practice and to know that our help is making such a positive impact not just for your father but yourself and mum too. I will share your lovely comments with the team!
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Review from E M (Daughter of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique have been caring for Mum and Dad for about 6 months. They have been great providing regular visits and always with a smile. They ensure medication is taken, cook meals, help with personal care, clean and provide a chance to chat as well. When Dad was admitted to hospital and we made the decision
that it was time for Mum to move to a care home, Unique were brilliant giving us extra hours of cover to allow us time to visit care homes or just have a break for an hour or two. They are now supporting Dad at home since his discharge from hospital. The client diary they provide is a useful insight into how Mum and Dad are through a professional's eyes.
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Review from Ingrid O (Daughter of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we needed extra hours for carers to come in, this was organised within a couple of days. Then when we needed the timing to change, this was arranged for the very next week. All the carers that go in to help are friendly and cheerful and willing to do any tasks that are asked of them. We can
rest assured that our parents are getting the best possible help available. We are extremely grateful to all the staff.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Unique Senior Care | Coventry & Kenilworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for Unique Senior Care | Coventry & Kenilworth is calculated as follows: ( (108 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Coventry & Kenilworth is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.

Frequently Asked Questions about Unique Senior Care | Coventry & Kenilworth

How many Carers does Unique Senior Care | Coventry & Kenilworth employ?

Unique Senior Care | Coventry & Kenilworth employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Coventry & Kenilworth to verify any information. View our terms and conditions. Unique Senior Care | Coventry & Kenilworth has an Enhanced Service - more info.