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Caremark Sutton

20 Ewell Road, Cheam, Sutton, London SM3 8BU
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We have been absolutely delighted with my husband's carers.T A(Wife of Client/Service User)
Caremark Sutton, Sutton
Caremark Sutton, Sutton
Caremark Sutton, Sutton

Caremark Sutton focuses on skilled support that enables clients to live independently in their own homes, specialising in holistic care that incorporates the needs of the whole person.

Care workers look to build strong relationships with each client, with a 'friends and family' test in place to establish that provision is the same as everyone would all want for their loved ones.

Areas of Sutton covered include Carshalton, Cheam, Hackbridge, Rose Hill, St Helier and Worcester Park.

Care Provided by Caremark Sutton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£33 - £35
Weekly Live-in Care£1,500 - £2,000

For further price information please arrange a free consultation

Contact Caremark Sutton to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Rupesh Thomas (Nominated Individual)

Caremark Sutton Reviews (91)

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9.8

Caremark Sutton has a Review Score of 9.8 (9.843) out of 10, based on 27 reviews in the last 2 years. Over all time Caremark Sutton has 91 reviews.

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Review from Andy L (Son-in-law of Client) published on 11 August 2026 Submitted via Website
Overall Experience
My experience with Caremark Sutton.
Has been outstanding and so professional from the first day I contacted them.
I was given such helpful advice and information.
The carers who come four time a day are also provided the same level of professionalism, support, as well as being happy in their work.
The carers, really care for the person they are looking after and spend time talking with them.

It's has given us such great peace of mind to know our family is being so well looked after by Caremark

Reply from RUPESH THOMAS, MD at Caremark Sutton

Hi Andy,

Thank you so much for your amazing review. It really means a lot to all of us at Caremark Sutton. We've been keeping a close eye on how well your mother-in-law is doing compared with when she first came to us last month. In fact, even today we had an internal discussion with the team...  

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Review from E A (Son of Client) published on 4 August 2026 Submitted via Website
Overall Experience

I am very happy with the care given to my mother, they are always prompt, trustworthy and good advice when needed, they have always done beyond expectation, although my mothers memory is not very good she knows them appreciates them and like them and also that they are funny. You are all an essential service in the system, thank you for your kind and faithful work

Reply from Julia, Deputy Care Manager at Caremark Sutton

Thank you so much for your thoughtful and heartfelt review. We are delighted to hear that our carers have been prompt, trustworthy, and able to provide the reassurance and advice you have needed. It is especially heart warming to know that despite your mother's memory difficulties, she recognises our team, enjoys their company, and appreciates the smiles and laughter they bring.

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Review from N A (Father of Client) published on 3 July 2026 Submitted via Postal Card
Overall Experience

Exceptional care from a truly caring person. The carers always arrives on time, communicated clearly, and goes above and beyond to make my daughter as comfortable and happy. Excellent care company with compassionate and professional staff.

Reply from RUPESH THOMAS, MD at Caremark Sutton

Thank you for your much valued feedback, we really appreciate it.

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Review from Claire H (Mother of Client) published on 22 June 2026 Submitted via Website
Overall Experience

My son has a team of carers to get him ready for sixth form Monday to Friday in the morning. They hoist, bathe, attending to his personal care, dress, and give medication to him. My son relates well to the trained male team and has recently got to know a female carer which has given him a balance of who looks after him. They relate well to him also and have understood what movies and what parts of Disney movies he likes to watch while he is eating, and are very patient with him! An excellent bespoke service for my son so I recommend Caremark to others.

Reply from RUPESH THOMAS, MD at Caremark Sutton

Thank you so much for your wonderful feedback Claire, our carers will be so happy to read this review of yours.

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Review from Simon R (Friend of Client) published on 12 June 2026 Submitted via Postal Card
Overall Experience

I have been personal assistant to Danny for 32 years. I work closely with the Caremark carers on a daily basis. I find the carers, very friendly caring and give excellent personal care to Danny. They treat Danny very well with dignity. When I go out I feel Danny is very safe with the carers.

Reply from Julia, de at Caremark Sutton
Thank you Simon for your thoughtful review and for your continued support of Danny over the past 32 years.

We are delighted to hear that you find our carers friendly, caring, and professional. Knowing that you feel confident Danny is safe, well cared for, and treated with dignity means a great deal to us. Thank you for your feed back.

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Review from Danny P (Client / Service User) published on 12 June 2026 Submitted via Postal Card
Overall Experience

I have Caremark carers assisting me every day. The care is given in a very professional manner. The care staff are friendly and very caring. They also help me with my communication needs. I am very happy with the care given. I have been receiving care from Caremark since 2013, in 2024 I had care for 3 months 24/7 when my personal assistanct was recovering in hospital. It was very well organised.

Reply from Julia, Deputy Care Manager at Caremark Sutton

Thank you Danny for your lovely review and for trusting Caremark since 2013.We are delighted to hear that you are happy with the professional and caring support provided by our team. We are especially pleased that you found the 24-hour support you received to be well organised and effective. Thank you for your kind words. We truly appreciate your feedback.

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Review from N S (Client / Service User) published on 4 June 2026 Submitted via Postal Card
Overall Experience

I have found Caremark to deliver satisfactory care I receive help with shopping, companionship, hospital support. I have found them to be reliably punctual and I have always found the carers to be easy to talk to. They meet my needs weekly, responsible and the carers respond to my routines we set into a pattern and so out of there way to help me when they see me struggling which I really appreciate.

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Review from E S (Daughter of Client) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Caremark have been looking after my mum for at least 5 years now. All the girls are very caring and treat my mum with respect and dignity. Everything is always left clean and tidy and I would have no hesitation in recommending them as a company.

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Review from Damienty V (Mother of Client) published on 28 May 2026 Submitted via Website
Overall Experience

The carers who work with my neurodiverse 8-year-old son are amazing. Their patience, trust,care, and professionalism - whether at home or in the community have been a lifeline as he learns to navigate the world with the challenges of his disability. They've become part of our family, and as his needs increase, it's clear how much he benefits from every hour of support he receives - more is needed! Thank you Caremark.

Reply from Julia, Deputy Care Manager at Caremark Sutton

Thank you so much Dameinty for your incredibly kind words and for sharing your experience. We know every child's journey is unique and we are so proud of the patience, care, and professionalism our carers bring each day. Thank you again for placing your trust in us.

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Review from G R (Power of Attorney of Client) published on 26 May 2026 Submitted via Website
Overall Experience

Extremely happy with the care being delivered by the main carers attached to the service user. He also has a pool of ad hoc carers whom support when main carers are on leave to which we are very happy with. They are committed , punctual, respectful and more importantly have built a solid relationship with the service user. Nothing is too much for them. It is awesome to see the empathy they have when delivering care and in addition are swift to report any concerns to which is so reassuring. The service user has been so much happier since having regular carers and looks forward to their calls.

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Review from E M (Client / Service User) published on 26 May 2026 Submitted via Postal Card
Overall Experience

My day to day care with staff is very good.

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Review from P S (Wife of Client) published on 26 May 2026 Submitted via Postal Card
Overall Experience

We have been using Caremark since 2023. They have provided a consistent and professional service. Our requirements have been accommodated and everything seems to be working well.

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Review from John R (Client / Service User) published on 20 May 2026 Submitted via Postal Card
Overall Experience

My carers are excellent - I have the same 2 carers whom support most of my calls with an ad hoc carer supporting 1 of the main carers when one is on leave. They provide personal care support in transferring me into a wheelchair. I have built an excellent relationship with them both. I trust them to ensure that they will paint out to my family any concerns. Our relationship has been built on trust, empathy and respect. I would be lost without them. They are 2 lovely human beings whom have supported me immensely. SO grateful to them both.

Reply from RUPESH THOMAS, MD at Caremark Sutton

Thank you so much for your valuable feedback John. It is so amazing to read how they make you feel on a daily basis. I am so proud of all of them.

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Review from A C (Daughter of Client) published on 20 May 2026 Submitted via Website
Overall Experience
Caremark have been providing live-in care for my father since July 2025 and we have been extremely satisfied with both the carer and back up support from the staff in the office who are an integral part of the overall service provided.

I am delighted that I chose Caremark to look after my father, and I have no hesitation in recommending them to anyone seeking a care provider.

Reply from Julia, Deputy Care Manager at Caremark Sutton

Thank you for taking the time to review us and for your recommendation. We are pleased to hear that you are extremely satisfied with the services we are providing and that Live in Care is working well for your father.

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Review from Maddy B (Sister of Client) published on 18 May 2026 Submitted via Website
Overall Experience

My disabled brother has been so well looked after by Caremark and their lovely carers for some years now. Recently he got into difficulty at home and he was supported and helped by the off duty team and Ntombi the Manager so well! It is very much appreciated by all of the family that Caremark are there for our brother when we cannot be.

Reply from Ntombi, Registered Manager at Caremark Sutton

Thank you very much for your kind words Maddy, we are so proud of our staff who work so well with your brother and have built a relationship with him and care for him so well, and we know that gives you peace of mind as well.

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Review from Gerald S (Husband of Client) published on 15 May 2026 Submitted via Postal Card
Overall Experience

My wife has been cared for by Caremark Sutton since September 2025, after having suffered a stroke in July. Carers come in the morning to wash and dress her and in the evening to wash and prepare her for bed. They also administer her medication, sort her clothing and, in the morning, make our bed The four ladies who do this are kind, considerate, attentive and professional and have become family friends.

Reply from RUPESH THOMAS, MD at Caremark Sutton

So glad to read how happy you are with our services Gerald.

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Review from A B (Client / Service User) published on 14 May 2026 Submitted via Postal Card
Overall Experience

The care company is veery good. They look after me very well. All my appointments and all other needs have been done correctly.

Reply from RUPESH THOMAS, MD at Caremark Sutton

Thank you for your kind words, so happy to read your feedback!

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Review from R L (Client / Service User) published on 14 May 2026 Submitted via Postal Card
Overall Experience

Frist class. Couldn't be better. I am very satisfied with your service. All cares are very good.

Reply from RUPESH THOMAS, MD at Caremark Sutton

This is wonderful to read, thank you so much for your comments.

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Review from Peter S (Son of Client) published on 12 May 2026 Submitted via Website
Overall Experience

My sister and I have been using caremark for our mother who has dementia. The carer they provided has been living with my mum since last year and I can't begin to explain how much she has helped her and us. It was a difficult decision for us to take but has transpired to be an excellent one.

Reply from RUPESH THOMAS, MD at Caremark Sutton

Thank you Peter for taking the time to share your experience. We understand how difficult the decision can be when arranging care for a loved one. We are delighted to hear that the live in carer has made and continues to make a positive difference for both your mother and your family. Thank you again for placing your trust in Caremark.

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Review from J T (Client / Service User) published on 11 May 2026 Submitted via Website
Overall Experience

I have three carer who assist me companionship and personal care. All work well with me me to ensure that i receive the quality of care tha i need. I am pleased with the overall Caremark Sutton provide

Reply from RUPESH THOMAS, MD at Caremark Sutton

Thank you so much for your valuable feedback, our carers and us are so happy to read this comment of yours!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Caremark Sutton.

Awards / Recognitions (2)

  • 29 May 2026Recipient: Caremark
  • 31 Mar 2022Recipient: Caremark

Accreditations

There are no accreditations posted yet for Caremark Sutton.

Meet the Team (5)

Rupesh Thomas
Rupesh ThomasJob Title:Managing DirectorJoined: 2026

Rupesh Thomas is a highly experienced entrepreneur and business leader with over 21 years of experience building and growing successful organisations. As Managing Director of Caremark Sutton, he leads a well-established home care service that has supported the local community for over 13 years.

Driven by a strong commitment to quality care and community impact, Rupesh transitioned into the social care sector to make a meaningful difference in people’s lives. He is focused on delivering high-quality, person-centred home care in Sutton, ensuring clients receive reliable, compassionate support in the comfort of their own homes.

Rupesh is dedicated to strengthening Caremark Sutton’s reputation as a trusted home care provider in Sutton, while fostering a positive, inclusive environment where carers feel valued, supported, and proud of the care they deliver.

Ntombi Ndweni RGN
Ntombi Ndweni RGNJob Title:Registered ManagerJoined: 2026

Ntombi Ndweni is the Registered Manager at Caremark Sutton, bringing over 25 years of experience in health and social care. A qualified Registered General Nurse and member of the Nursing and Midwifery Council, she combines strong clinical expertise with compassionate, people-focused leadership.

Holding a Level 5 Diploma in Leadership for Health and Social Care, Ntombi specialises in delivering high-quality, person-centred home care in Sutton. She ensures services are safe, compliant, and tailored to individual needs, working closely with multidisciplinary teams to enhance outcomes for clients.

Ntombi is passionate about maintaining the highest standards of domiciliary care, promoting dignity, independence, and respect for every individual. She is also committed to developing her team, creating a supportive environment where carers feel empowered to deliver outstanding home care services in the local community.

Julia Kenneally
Julia KenneallyJob Title:Care Co-ordinatorJoined: 2014

Julia Kenneally has previously worked for Caremark (Sutton) as a Field Care Supervisor and then as a Care Coordinator. She has extensive experience in senior supervisory roles and in ensuring compliance with detailed systems.

Julia has a strong personal affinity with our growing customer base and is dedicated to providing the best professional care that we can to each and every customer. She has strong personal links to the geography of Sutton and to the schools and social institutions within the borough.

Rukayat Kolawole
Rukayat KolawoleJob Title:Senior Care AssistantJoined: 2022

In December 2022, our team was fortunate to welcome Rukayat as a Senior Field Support Worker, focusing primarily on our children’s services. She has not only brought a wealth of knowledge and expertise to the role but also an unwavering optimism that has since become a beacon of inspiration for the entire team.

Her calm nature, empathy, and reliability are qualities that are indispensable in care, and particularly in supporting our younger customers, which is what you will find Rukayat spending most of her time doing.

Rocky
Rocky Job Title:Chief Cuddle OfficerJoined: 2026

Meet Rocky Balboa, our Chief Cuddle Officer ??

He may have introduced himself as a fierce little munchkin, but HR has confirmed he’s actually 90% fluff and 10% chaos. Currently in training (mostly chewing things he shouldn’t and napping mid-task), Rocky is preparing to take on his most important role yet: boosting smiles and delivering top-tier cuddles.

Soon available to book for official cuddle appointments, Rocky accepts payment in treats, belly rubs, and unquestionable admiration.

Frequently Asked Questions about Caremark Sutton

How many Carers does Caremark Sutton employ?

Caremark Sutton employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Sutton to verify any information. View our terms and conditions. Caremark Sutton has an Enhanced Service -more info.