Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

54B, High Street, Fareham PO16 7BG
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9.9 90 Reviews
  • Right at Home Solent - Fareham, Gosport, Southampton & New Forest East, Fareham
Right at Home Solent take the worry away from family members organising the care and support for their loved one by providing an extremely professional and safe service. Clients' next of kins are kept up to date via industry-leading technology solutions and get peace of mind that their loved one is being supported by an experienced, Outstanding rated care provider (September 2018).

Right at Home Solent has won numerous awards, and continues to change the lives of many clients across Fareham, Gosport, Southampton and New Forest.

When CQC audited this service they mentioned that Clients were treated as Family.

Care Provided by Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £42 – £42
  • Weekly Live-in Care Fees: £1500 – £2100

These prices are only a guideline, please contact Right at Home Solent - Fareham, Gosport, Southampton & New Forest East to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Kev & Amy Popat (Directors)

Right at Home Solent - Fareham, Gosport, Southampton & New Forest East Reviews (90)

9.9

Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has a Review Score of 9.9 (9.929) out of 10, based on 17 reviews in the last 2 years.
Over all time Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has 90 reviews.

Overall Experience
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Date Published
  • 90
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Reviewer Connection to Right at Home Solent - Fareham, Gosport, Southampton & New Forest East
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Total of 90, showing 61-80
Review from Lynne L (Daughter of Client) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home provided wonderful care to my Dad when he came out of hospital following day surgery. The two carers that were with Dad for 24 hours were caring kind, supportive and helpful. It was reassuring to know that Dad could stay in his own home, which is what he wanted and that he would be looked
after so well. This is the second time that we have used Right at Home.for my Dad following operations and they provide a professional and caring service from the moment you call them to arrange care. I would recommend them to other people.
Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East
Hi Lynne,

Thank you for your wonderful review. It was, as it always is, an absolute pleasure supporting you and Dad. So glad that you found our caregivers to be kind, supportive and helpful. We…
read more
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Review from K K (Daughter of Client) published on 26 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was referred to Right at Home by a friend and am very grateful to have met them. The care that they provide to my mum is better than I could have ever hoped for and she loves all of them!
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Review from Alison F (Regular Volunteer) published on 20 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at home Solent go above and beyond when it comes to looking after their customers and their staff. They offer a personalised and meaningful service to their customers. As a volunteer, you are treated the same way as the paid staff, valued and respected. Everyone is equal no matter what your role
is.
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Review from laura M (Daughter of Client) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home are very flexible and did their utmost when we needed more help at a moment's notice. Staff are helpful, patient, friendly and understanding.
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Review from Margaret A (Client) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was impressed by the immediate response at 2 days noticed by the agency to provide a carer for an hour every morning on my discharge from hospital. The first visit involved a difficult situation regarding my wound and the carer coped well until the community nurse arrived. Carers and nurses co-operated
during the early weeks of my arrival home. Carers assisted me to regain my mobility until I was able to manage to shower myself alone with safety. They always arrived on time.
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Review from S S (Wife of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I get for my husband is excellent, and carers I have had and the carer that comes now is also excellent. I would certainly recommend the Right at Home Solent service to anyone who wanted looking after and caring for. It was like the best day when I was introduced to Right at Home Solent.
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Review from Mick C (Son of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Solent) is on a completely different and higher level to the majority of care services we have had experience with. From communication on what is to to be done, with weekly sheets so we know exactly who is coming and at what time, right through to the actual care given, I cannot fault
them in any way. Our mum gets on so well with all the carers and receives the very best care from every single one of the visiting staff. They are attentive, punctual and very professional in all their dealings with us and mum. It gives us great peace of mind to know that she is being cared for by this company that is just doing things the right way, with no fuss or drama.
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Review from Nora H (Client) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the standard of service was very good. My reason for moving was to get 24hour care. The company would always let me know if carers were likely to be late for the call. All members of the team were very friendly and did a good job with personal care.
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Review from Elsie H (Wife of Client) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband started having care from Right at Home (Solent) in January 2017. It was just meant to be a temporary arrangement for a few weeks as I had a small operation and would be out of action myself to look after him.
I was very reluctant to allow somebody into my home and do the job that I had
done for several years. But I needn't have worried because the care that he has received from all his carers has been second to none.
They are so kind and considerate, completely trustworthy and they work in a very professional manner and respect my husband's dignity at all times.
Due to my husband's ongoing condition and frailty, we found we couldn't manage without our lovely carers, who have also become friends. Needless to say, we are still Right at Home (Solent). Thank you all.
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Review from Catherine M (Daughter of Client) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with every aspect of the service we've received from Right at Home.
My mother has dementia, and she is increasingly unable to look after herself in her sheltered housing flat. I knew that we would need to look at getting carers in each day. Right from the first contact, Right
at Home have been both friendly and professional. They came to see my mother to assess her needs and see which carers would be most suitable for her. They also supported the carer at the first visit, allowing them to get to know my mother while I dealt with the necessary paperwork.
My mother's care started 2 months ago and both her carers have been brilliant. She calls them her friends and looks forward to their visits. We always know who's coming and when and they let me know any changes or concerns. Both have been flexible in what they've done to help her, from creaming her feet, to changing the bed, or just sitting having a chat if that's what Mum needs.
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Review from Julie B (Daughter of Client) published on 15 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to mum having osteoporosis I found myself becoming her carer. Gradually Mum needed more help until last year she got confused and forgetful. Myself having a young family found it hard to give mum the help and support that she needed and so I contacted Right at Home and found our meeting with the
manager very positive!


Last September mum started receiving two visits a day. I was worried and reluctant to seek help, I need not have worried as the carers were lovely. Mum loved the conversations and much laughter that different carers would have with her, it definitely brightened her day (Mum loved a laugh and a chat).


Right at home were fantastic in keeping me informed, i would visit mum most days but if a carer was concerned about mum then i would receive a phone call from the office to let me know.


Unfortunately mum passed away in March but Right at Home made a big impression on us, I would recommend them highly, they became friends and made life so much happier and easier.

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Review from Tim L (Client) published on 27 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had excellent care from Right at Home Solent. The management were very helpful and friendly. The Caregivers were responsible, reliable, efficient trustworthy, professional and very friendly.
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Review from Clifford P (Client) published on 21 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been a client for more than one year. I have found the carers to be most helpful and doing things beyond the call of duty. Very friendly and interested in my hobbies. I feel very safe when my carers are here, and they feel safe too now that my cat no longer attacks them!
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Review from Emma W (Granddaughter of Client) published on 3 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I got married in December 2016 and I was very concerned my Parents wouldn't be able to offer my Grandmother the level of care required whilst trying to host our wedding day for us. Right at Home (Solent) provided a fabulous Carer for my Grandmother, whom she had built a relationship with in the preceding
months, which enabled my Parents and Grandmother to enjoy our special day without worry. I don't believe it would have been possible for my Grandmother to attend our wedding without the care and assistance provided by Right at Home (Solent), they thoroughly went above and beyond.
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Review from Matt (Son of Client) published on 20 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the current climate of caregiver shortage in this area, Right at Home - Solent kindly managed their demands to accommodate my mother's needs in her last few days. The caregivers were all extremely friendly and had a lovely approach to mum, spending around 45 minutes each visit. They dealt with all
the necessities without bother and happily washed mum's hair in bed, using an inflatable basin that I'd found on-line for £14 - apparently, she was able to communicate clearly that she loved a bit of pampering. The management is exemplary, from the initial phone chat to the needs assessment, through to monitoring and personal involvement in providing care. I would say they're life savers, but that would be stretching the truth as mum passed away. But I can state with full sincerity that Right at Home - Solent made my mother's last few days as comfortable as was possible. My family's thanks go to the whole team. Costs were covered by the NHS Continuing Health Care Scheme.
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Review from Anne (Daughter-in-law of Client) published on 5 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a quick note to thank the managers as well as all their carers for the professional but loving care they have provided for my mother-in-law.
They have seen us through a bumpy ride, (it isn't over) and have shown us nothing but patience, and a thorough understanding of the emotional and difficult
choices we have had to make and have specifically asked to continue to do so even if her respite stay turns into permanent accommodation.
The quality of care is beyond excellent and their willingness to listen to us as we sort through problems and offer professional, caring advice has been a godsend. They have put hers and our welfare at the top of their list, not just physically but emotionally, the well-being of the client and their family is their whole philosophy. Without them, I am not sure any of us would have survived with even a small smile on our face. Thank you.
(Cakes to follow, when I remember!)
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Review from Amanda L (Daughter of Client) published on 21 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
21st July 2016


Right at Home Solent


In a world where people are so quick to chide, but slow to praise; I am delighted to say that I think that “Right At Home Solent” are a credit to their company name.


In January, I was in the Isle of Man and my mother was taken ill in Fareham. I only had

Google to help me but, fortunately, I rang their number and there are no words to describe how absolutely marvellous they have been, since that very first call.


I do not think that there could possibly be better Care Providers (anywhere)


I shall remain indebted to them, forever, as I know that, without them, I would not have my beloved Mother living with me now.


I, impartially, commend Right at Home Solent to anybody and can assure them that it is a decision that they will never regret!

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Review from Lynne J (Niece of Client) published on 27 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend the services of Right at Home enough.On their initial visit to meet my Aunt and Uncle they were professional & thorough. We were very impressed with the service they promised & decided immediately that they were the right company.


The care they provide has exceeded our expectations.

The carers are punctual & always work for the time that we pay. They are well trained, professional & very kind. My Aunt and Uncle were worried about having people coming into their home but within a few days looked forward to each visit.


The Managing Director and the Care Manager are very professional & were happy to provide their mobile numbers so that we could immediately contact them if necessary. They always ring or text if anything is required or if the carers are concerned. Recently when my Uncle was hospitalised they arranged 24 hour care for my Aunt within a few hours.


The service is impressive and they actually do care about the people they look after.

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Review from Susan H (Daughter of Client) published on 4 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The initial contact I had with Right at Home they were very professional explaining how the palliative care for my Father was to be carried out. Although very brief the service provided for my father was excellent. I cannot praise Right at Home enough.
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Review from Shirley W (Client) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Phoned your office as I needed help after contracting c diff and was lucky to get your help in showering and getting my breakfast. The carers were all very kind and helpful, which I was very grateful for.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is calculated as follows: ( (92 Excellents x 5) + (7 Goods x 4) ) ÷ 99 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

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Meet the Team (2)

Kev

Kev Popat

Job Title: Managing Director & Owner Joined: 2015

Hello – my name is Kev Popat and I am the Managing Director of Right at Home Solent.


Right at Home Solent exists solely to improve the lives of those we care for, not merely maintaining their quality of life but with a genuine focus on improvement.


I truly believe that everyone deserves the right to quality care, the same sort of care that I would want my Gran to receive. And nothing but the best would suffice for my Gran! Likewise, nothing but the best should suffice for any member of your family.


I’m fortunate to have been brought up in a joint family home, so spent most of my early years with my grandparents whilst my parents were working hard to secure a future for my brother and myself. I have so many fond memories of these initial years (mostly drinking tea and eating biscuits!). Imagining my Gran receiving care from someone who has no interest in her is the reason I’m here today.


There is no better feeling in the world than making someone’s day; the team we are putting together will be making people’s days, every single day.


My Registered Manager Amanda and I look forward to helping you, and we are always available, be it for a chat or for immediate assistance.

Amy

Amy Patel Popat

Job Title: Operations Director & Owner Joined: 2015

As Operations Director, I manage the daily operations of the business to ensure effective planning and overall efficiency. I go on-site to supervise and evaluate middle management. I also lead recruitment and address questions and concerns from staff, address problems and shortcomings, and provide insight to streamline the business.


I have further interest in ensuring we are fully integrated with the local community we serve. We are always looking for opportunities to get involved with fayres, fetes, charities, sponsored events, coffee mornings and volunteering, so feel free to contact me if we can help at a local event, or simply for more information about Right at Home Solent.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Solent - Fareham, Gosport, Southampton & New Forest East to verify any information. View our terms and conditions. Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has an Enhanced Service - more info.