Right at Home Solent - Fareham, Gosport, Southampton East

We weren't sure what to expect when we first approached Right at Home (Solent). Dad had lost a lot of mobility in the past 5 years and was looking at a stay in hospital for a major operation. My sister and I are his only family, and with full-time jobs as well as families of our own, we were both worried that we couldn't provide the support he would need.

Right at Home were understanding and professional from the first meeting. They reassured us that dad wouldn't feel that his independence was in jeopardy and they went out of their way to fully understand his situation, as well as him as a person, in order to match the perfect support worker. They have been flexible and proactive throughout our relationship, picking up on things like the need for an optician's appointment or prescription refills. It's helped us to be able to spend enjoyable time with dad again, rather than using visits to check up on him and sort out housework.

Dad talks about his visits with his support workers with enthusiasm and I really can't remember how we coped before.

My only regret is not contacting Right at Home sooner in all honesty.

It is such a welcome surprise to employ a care agency that does what they say they will provide, plus more. I am extremely satisfied with the introduction and support I got from the Director and the way he proactively contacts me and my father, making sure we are both happy, for example to sort out changes/improvements in my father's care plan.

Director and male carer has put into action the many things I wanted covered, with care and attention to everything that is important to my father and myself. It is also great to see how the male carer has developed a great relationship with my father, who has dementia, in such a short time, having starting giving care for him just over 6 weeks ago. The carer puts extra effort into providing my father's care, making small changes to the way things are done, to take into account of my father's wishes, moods and difficulty in doing things, on a daily basis.

It almost seems like the Director and Carer are now members of our 'extended family', all looking out for ways to improve my father's well being and care.

Shortly my father will also get a regular visit from another carer, with PT experience, from Right at Home (Solent) to allow my father to continue to do exercises given at a recent balance course. Without this suggestion from them, my father's mobility would start to decline again, as he unable to do the exercises on his own and can not get to other classes.

My father is now getting the support he should get, far better, 'streets apart', from the variable care (sometimes good, several times bad) previously given by 2 other care agencies employed.

My role is already starting to change back, in part, where possible, to being my father's daughter, to enjoy his company, share moments together and to remove some of the responsibility/hard work of caring for my father. Both myself and my father have greatly benefited from Right at Home (Solent) excellent care and support.

I contacted Right at Home (Solent) before my mother went in for a hip replacement operation. From that point to the last day my mother received reliable and professional care. The carers arrived on time each day and I am sure that their friendly and caring attitude helped with her recovery. They gradually encouraged my mother towards gaining her independence without making her feel vulnerable. I trusted them completely and was confident in leaving my mother in their care whilst I was out.

I would recommend Right at Home (Solent) to my friends and family and should my mother need care again I would have no reservation in contacting them again.