Everycare (Wirral) Ltd
Everycare (Wirral) Ltd
Everycare (Wirral) Ltd

Everycare (Wirral) Ltd has a depth of home care expertise, offering a versatile range of support that is tailored to individual need and carried out by skilled and competent professionals.

Areas of expertise include dementia care, support for disability, respite, post-hospital support, live-in care and acquired brain injury. A rigorous recruitment and selection process keeps standards high and the provider looks to build strong relationships with clients.

Group : Everycare Ltd

Person in charge: Dawn Macdonald (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 22

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: The Everycare office is situated on the Pensby Road between Heswall town centre and Pensby village with ample on street parking.

Visiting: Office is open from 9-5 Monday to Friday with 24 hour on call service available out of hours.

Parking: There is free on street parking available in the immediate vicinity.

Latest Care Quality Commission* Report on Everycare (Wirral) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Everycare (Wirral) Ltd has a Review Score of 9.9 (9.892)

The Review Score of 9.9 (maximum of 10) for Everycare (Wirral) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Everycare (Wirral) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Everycare (Wirral) Ltd is calculated as follows: ( (92 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 102 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Everycare (Wirral) Ltd is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Everycare (Wirral) Ltd?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Everycare (Wirral) Ltd

  • Client / Service User
    7
  • Son of Client/Service User
    5
  • Daughter of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

Reliable and good natured staff.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nothing but good to say. Staff very helpful would recommend to anyone.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin, Managing Director at Everycare (Wirral) Ltd responded to this review on 28 Jul 2017:

Thank you for taking the time to review our service, the team really appreciate your positive feedback.

I find all carers pleasant, helpful and polite.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin, Managing Director at Everycare (Wirral) Ltd responded to this review on 28 Jul 2017:

Thank you so much for taking the time to review our service. I'm delighted that we were able to deliver 5 star service to you.

Welcoming, supportive, caring and engaged. Everycare understands the strains and stresses that face family members caring for their elderly parents, and how best to support them in ensuring the most effective and relevant care package, for their individual family needs. I would unhesitatingly recommend them to anyone looking for family care.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin, Managing Director at Everycare (Wirral) Ltd responded to this review on 23 May 2017:

Your review is very much appreciated.

A very caring dedicated agency who look after my mother-in-law very well.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin, Managing Director at Everycare (Wirral) Ltd responded to this review on 28 Apr 2017:

We really appreciate you taking time to review our service.

Staff are competent and friendly, service is reliable.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 19 Apr 2017:

Thank you so much for taking the time to review our service. I'm delighted that we were able to deliver 5 star service to you.

The carers have fulfilled all my requirements without complaints and genuinely seem to care.
They have, without exception, been courteous and helpful.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 09 Feb 2017:

Thank you for your positive review about our carers, we're delighted to have been of service.

I can't say enough about how good Everycare are. They do care.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 04 Jan 2017:

Thank you so much for taking the time to comment on the service we have provided to your wife. Continuity of care, regular staff, management support and 24 hour on call support are all part of the system but most important are our people so a huge thank you to you for acknowledging the great work they do every day.

Service received is very good. More than satisfied with the care provided. Aways treated with dignity and respect.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 17 Nov 2016:

Thank you for your positive feedback.

The care we received from the staff was superb.
They had the care package in place as soon as Dad came home from hospital and from then on were extremely flexible and able to adapt to our changing needs.
The carers treated Dad with such kindness, respect and understanding and at the same time supported all the family throughout a very difficult time. It felt as if they were our close friends that we had known for a long time. Nothing was ever too much trouble. They were willing to go above and beyond what could be expected from carers. I am so thankful that they were there for us all and I will never forget how they touched our lives at this time.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dawn Macdonald, Care Manager at Everycare (Wirral) Ltd responded to this review on 27 Jul 2016:

Thank you for your review it is very much appreciated. Our aim is to have bespoke care packages that meets the needs of the clients and their families. It was a pleasure to look after your dad.

Everybody very friendly and willing.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dawn Macdonald, Registered Manager at Everycare (Wirral) Ltd responded to this review on 17 May 2016:

Thank you for a lovely review.

Excellent and very prompt response from the beginning of care contract. Very reassuring to know mum is being cared for in my absence.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 30 Mar 2016:

We really appreciate your positive feedback.

Excellent care provider, nothing is too much trouble. Compassionate caring, no rushing of duties. Would recommend to other people.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dawn Macdonald, Registered Care Manager at Everycare (Wirral) Ltd responded to this review on 24 Mar 2016:

It was a pleasure to look after your father he was such a lovely man, always had plenty of stories to tell us.

Very pleased with the excellent service of the company.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Dawn Macdonald, Manager at Everycare (Wirral) Ltd responded to this review on 11 Mar 2016:

Thank you for your positive feedback.

I had to arrange a care package for my father starting Wednesday 6th January during the Christmas holidays. Everycare, through their manager/supervisor met this challenge head on. Although my father was unable to cope at home and had to be admitted to a residential home a week later. The teams support during, what proved to be a very difficult period was invaluable and the family wouldn't have been able to cope without it. At short notice (2 hours) they put in place an overnight carer on three nights, travelling from her own home 30 miles away on the first night. Nothing was too much trouble.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Dawn Macdonald, Registered Manager at Everycare (Wirral) Ltd responded to this review on 18 Feb 2016:

It was a pleasure to look after your father and help support yourself and family during the time we were there.

The manager was extremely professional from our first contact and has visited mum for four weeks (1hr x 2weeks). She has been very helpful and caring and we cannot fault her. We hope the care will continue in the same rein once a regular carer is assigned to mum in the new year.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 15 Jan 2016:

Thank you very much for the positive feedback.

Having used two other agencies in the area. Everycare Wirral are by far the best. Brilliant communication from carer and office staff, flexible and responsive to my mother's care needs. Excellent support for my mother's continuing independence.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Martin Byrne, Managing Director at Everycare (Wirral) Ltd responded to this review on 14 Jan 2016:

Thank you Peter, your comments are appreciated.

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