Home Instead (Eastbourne & Hailsham)

Truly lovely carers and a great company care ethos.

I would never go anywhere else or recommend anyone else for home care visits.

My lovely caregivers are always punctual and polite. They are willing to do anything I ask of them. Nothing is too much trouble.

Home Instead has been amazing with both of my parents. With the team's extraordinary support and care, I was able to fulfil Mum and Dad's final wish, to keep them home until their final days. Both of them loved having 'their girls' with them. They considered them part of the family and spent many a happy hour not just being looked after, but also treated with kindness and respect to which Mum and Dad responded with cheery banter and laughter. What more could you ask of a care team knowing that they will look after your parents to the nth degree, totally on top of their care whilst also giving them smiles and cheeriness at the same time? And yes, there's even more! Liaising with doctors and adult social care to ensure that they have everything they need in place significantly reduces anxiety and pressure, and really importantly, for the family too. I wouldn't hesitate to recommend Home Instead. They really do care in every sense of the word.

I am very satisfied with the standard of care that my mum receives from Home Instead. It is very reassuring to know that my mum is being cared for in a professional and sensitive way when we cannot be with her.

My mother was extremely reluctant and frightened to have support. However, from the very beginning the manager and carers were sensitive and compassionate, listening to the wishes and needs of my mother. The manager was outstanding in formulating a plan that would suit my mum to ensure that all her needs were met and has adapted this over time as her needs changed. The continuous outstanding professional care, respect, kindness and compassion shown by all the carers, has enabled my mother to feel safer, happier and maintain independence in a dignified manner, she says 'I could not cope without them.' They go over and above board to meet my mums needs. The list is endless of how they go the extra mile. In addition to caring and responding efficiently to my mums changing needs, the team always keep me up to date with my mum’s progress (with my mums permission), and they also raise concerns promptly and appropriately, including safeguarding concerns. I can't thank you enough.

My father had an hours visit at the beginning and end of every day. The teams worked tirelessly, often going above and beyond to ensure that he was well cared for and stimulated. It gave our family complete peace of mind. The service is well run and the communication is very efficient. We cannot thank them enough and would highly recommend Home Instead to other families who find themselves in need of professional help.

My helpers have been a great success - they do anything I ask of them quickly, efficiently and very competently, giving me a little time for myself and to talk to my husband. My son has noticed the improvement immediately on his first visit after we began employing help from Home Instead.

Home Instead was highly recommended to me by a friend, whose mother and aunt had been wonderfully cared for in another area. I needed to put urgent care in place for my aunt, who has dementia, following the unexpected death of my uncle. As my sister and I, her closest relatives, live a considerable distance away, it was very important to me to find a reliable agency with high standards of care. Home Instead have exceeded my expectations. The manager conducted an assessment within 24 hours of my call and, although they couldn't fully staff my aunt's requirements immediately, they ensured that she had at least one visit daily until the full quota of care could be provided. 8 months on, my aunt is delighted with the care she receives - a great achievement requiring much patience!! I am greatly reassured by the professionalism of the whole team and the regular communication with me by the manager when there is need. On every level the service has been outstanding.

They really look after me, and they really care.

Thank you for matching me up with such lovely people. I tell everyone about you.

My mother is stubborn and anti-social so I dreaded bringing in carers but she absolutely loves all of them. I know exactly what they do because they write it down and the boss reviews her needs, with me present, every few months. I think what distinguishes all the carers is how good they are with old people and how respectful they are. Home Instead is quite expensive but I prefer to think that the carers are being paid properly.

I only wish I could have three such feisty, competent and organised ladies help run my life as the three Home Instead carers that help my 87-year-old dad. Living in Cornwall, 300 miles away from Dad in Hailsham, and sometimes working at sea, it has been a real comfort and lifesaver for me to know that by the time I find there has been a problem or a crisis with Dad, it is usually solved by the 'three musketeers' from Home Instead. In the last 6 months, they have hugely helped Dad gain weight, saved him from getting suicidal by sorting him back on the right depression medication and dealt with the paperwork after Dad had a minor car accident. Thanks to their practical support in preserving his freedom, he has not lost his no claims bonus or his pride in driving - even if he might not buy another car just yet. Dad now thinks more for himself than he did when his wife was caring for him. When she died I never thought he would cope at home, but with Home Instead's help he has.

My mum was diagnosed with Alzheimer's in January 2019, eventually, in April she agreed (reluctantly) to have some outside help, as her needs were greater than I could manage on my own. We met with the manager, who both my Mum and I took to immediately, and a 1 hour a day package was put in place. Following a series of falls, care very quickly had to increase to 3 hours a day, as my Mum's condition has deteriorated. What started out as a little light housework and companionship very quickly became much more, involving a greater level of personal care. Nothing is too much trouble for these guys. From the manager to the office team to the carers themselves - they are all really lovely. My Mum is currently in a care home, should she stay in there, I know she will miss her daily chats with these lovely ladies! I'll miss talking to them all too - they really take the time to get to know not only their Clients but the family they are dealing with too. Highly recommend!.

I cannot recommend Home Instead highly enough. All the caregivers and managers are kind, friendly and professional. They all seem to genuinely enjoy what they do. They make my Mum’s day when they visit her and take her on trips to cafes, parks and the seafront. There is good communication with the family and the management carry out regular reviews. Nothing is ever too much trouble and they are always very accommodating and flexible.

Home Instead have looked after my father who has Parkinson's for the last couple of years. All of the carers that have looked after dad have done so with complete understanding, respect and consideration. It was a difficult transition for my mum to have people in their home but she was supported throughout by the whole team.

My mum was reluctant to accept outside help from caregivers but now a few months on, mum enjoys the help and company of them. The manager has frequent visits to my mum and myself to make sure we are happy with the care given. We have lots of confidence in using Home Instead.

I would just like to say I was very happy with the service company gave to me for my partner during her illness.

Without Home Instead I would not be able to keep my Mother in her own home where she is at her happiest and healthiest. I hope they are around to look after me in a few years times!

Choosing the right care agency is so important & I was very impressed with Home Instead Senior Care (Eastbourne & Hailsham) right from the start and the care they have provided has been excellent.

My aunt needed 3 daily care visits following a spell in hospital and time was taken to find out about her interests so the right caregivers could be matched to her. They have been sensitive, caring and kind. On occasions, they’ve had to call her GP & the emergency services and waited with her until they arrived. They are professional, well organised and all procedures are documented.

The management has been so supportive and was instrumental in working with Adult Social Care & with her GP to ensure she received the care she needed, it’s been a help & relief not dealing with everything on my own. The communication with the manager is excellent, keeping me fully informed. The office staff have been so helpful, reassuring and supportive on every occasion I’ve contacted them. I highly recommend the whole team at Home Instead Senior Care (Eastbourne & Hailsham).