Home Instead (Eastbourne & Hailsham)

They always let me know in advance costs and billing is done easily and are complexly trustworthy. Let them help you.

As the wife of a young (65 years) severely ill, mild dementia and had a bad experience with multiple Care Companies I was desperate to find Carers who my husband would be comfortable with, even like!!! I contacted HOME INSTEAD. Well, I would like to say, right from my first phone call to my first home visit I was so impressed. They seemed only to want to know what his needs were, what type of person he would get on with, his likes, dislikes, anything that they could do to make the time with the carer enjoyable. I explained my husband hated having lots of different carers, that wasn’t a problem for them, they would get him used to 2 carers so if one was ill he would already know the other carer. My husband hated me leaving him before HOME INSTEAD came into our lives..... now he’s quite happy for me to go out, he smiles and says ‘have a good time’. What else can I say.... HOME INSTEAD is a wonderful, caring, helpful company we could not be happier....they have become like family.

This service was just what we were looking for, professional, understand people who would match a carer to our difficult elderly mother. She is very happy with the service and so are we.

I can only hope that there are other businesses providing Home Instead-level support that can learn from your best practices and invest your experiences and knowledge in their own operations.

I really look forward to the days he visits. I will always be grateful for the care I have received. It has enriched my life - it was a good match.

Home Instead was recommended to us by Social Services Eastbourne. My wife is a patient with them, I am her husband and carer. We have found the managers and staff to be efficient, caring, cheerful and extremely helpful. Always arrive on schedule and provide 3excellent support to my wife, so I have every confidence that she is in good hands when I am away from home.

5. Quick to replace any absent carer.

I asked Home Instead to provide daily care to my mother aged 92 when she had a fall in December and broke her wrist needing surgery to re-set it. She was unable to do daily tasks for herself. Having lived alone since my father died 4 years earlier, she found it very difficult to get used to having people in the house on a daily basis. I was extremely grateful and impressed by the speed with which the agency was able to provide carers and about the careful way they attempted to match the carers with my mother's needs. Since having her plaster removed at the end of January, the agency has continued to provide much reduced daily care and have attempted to accommodate my mother's preferences at every juncture. The staff are helpful and sympathetic at all times and my mother is now very grateful to have some daily company and help. I cannot fault the service provided in any way and have always been kept informed when there is a problem to address. This is good as I live 100 miles away.

My mother's cleaner is very kind, caring and cleans beautifully. She treats my mother who is 93 with dignity. My mother is very happy with the service she receives and I always have peace of mind.

During December Mum became increasingly ill and frail. On several occasions, the carer came in for her contracted hour, and stayed much longer, even accompanying Mum to hospital. Throughout the whole time the carers were incredibly sensitive, caring and really focused on the person. I was kept regularly informed of Mum's condition, especially when a hospital visit was involved. All credit to the management for assembling such a strong and capable team, and to the team for their readiness to go beyond the call of duty.

I have been very pleased with the care and understanding shown by the carers to my parents. This has been a difficult time with my mother admitted to hospital. The carers could not have done more to support my dad. They know my parents well and are therefore able to offer the best support possible. I have been kept fully informed throughout and I really appreciate that. I would highly recommend this company.

From the initial assessment to the training of staff and to the actual care given, all aspects of care have been of the highest standard. I was able to trust the staff to be considerate, efficient and caring to my aunt at all times. She enjoyed their company and felt her needs were met, without any fear or lack of dignity. She felt as I did, that she was in safe hands. Communication in all aspects of her care was key. We consider ourselves blessed to have found such wonderful people. Thank you.

His carers visit 3 times every day, helping with all daily living issues. They will always go the extra mile to ensure of Dad's safety and well-being. Nothing is too much for them. I would recommend Home Instead to anyone in need of help.

I am very lucky to have my carer, she's kind, punctual and efficient.

I would not wish for better care. All the staff that have taken care of me have been wonderful and very helpful. I feel that I have been very lucky and pleased for their help and care.

I am also impressed with the full details that record in the the daily log ie my mother's aches, pains, mobility and breathing. Helps us as a family to keep track of her health. All in all, very impressed with Home Instead Senior Care.

I am very impressed by the level and quality of care my father and mother-in-law are receiving from this company. Everything from my initial enquiry onwards has been dealt with in a friendly and positive manner.

The staff at Home Instead in Eastbourne are fantastic, my mother who at 88 sadly had cancer, was so pleased with the standard of help and care. So friendly and helpful and in her last few weeks were such a help to me at such a difficult time. The office staff were on the phone asking how I was, and how could they help, nothing was to much trouble. The staff that came in to mum were like angels in my eyes, even bringing me hot coffee and pastries in the mornings after long nights! They not only helped mum, but also helped me to cope, I would recommend them to anyone, it's how care in the home should be.

Mum has bonded very quickly with carers who have been carefully chosen to match mum's needs and personality. Thank you.

We have received an excellent reliable service from Home Instead which was tailored to the needs of my Mother. They were able to set up the care very quickly after meeting her with her family and understanding the care needs she required.

My Mother was reluctant to accept care but the staff from Home Instead have taken the time to reassure her that they are there to help her with the things she can no longer manage.

The care givers leave very good notes on what care they have provided each day and a highlight any issues that the family need to be aware of.

They are very responsive to input from the family via email or telephone.