Home Instead (Eastbourne & Hailsham)

The service provided is very much personally geared to the needs, interests and personality of the client. This is done with tact, understanding and kindness and organised very efficiently and professionally.

My elderly parents have had care since Jan 2016. They were very resistant to the idea but since the Home Instead carers have attended their quality of life has improved. They have three carers on a rotation which has led to my parents becoming attached to them rather than having different carers each time which would be unsettling to them.

Following my Father's recent emergency admission to hospital the carers increased the care package on the same day meaning Mum was able to stay at home, this was a great support to us the family.

The communication between the manager of the carers, the carers themselves and us the family has been great with many opportunities to reflect on the care and ongoing needs and adjust as needed.

I would really recommend the services of Home Instead.

At Home Instead (Eastbourne) provided excellent information prior to commencing the service. They took time to get to know my Mother and matched her with suitable staff. Ongoing communication is good and support is suitable for Mum's needs. I would recommend this company.

Home Instead has been providing home care for my elderly parents for the last couple of months. Although my parents were initially resistant to care input, the carers were carefully matched to their personalities and needs, and have successfully built excellent trusting relationships with them. The daily care input has proved invaluable in supporting my parents to remain independent in their home whilst alleviating significant stress and anxiety felt by family. When my father was recently admitted to hospital, Home Instead was able to quickly respond to provide a second daily care call which was very much appreciated. The communication with the manager is very good and she is quick to raise concerns or issues so that they can be dealt with promptly. Both the manager and the carers have a very kind, caring and honest approach, little phases them (not even a coal Rayburn!) and we have no idea where we would be without them. We would strongly recommend Home Instead to anyone considering home care.

This agency were able to respond immediately to my request for care, for my father. Their prompt response has enabled my father to continue to live at home and remain independent. Their service has been a huge comfort and reassurance for me with visits every weekday to ensure my father is well, is comfortable and well fed. Initially my father was a little agitated, not used to intrusion, but their caring, sensitive and considerate manner means that he has become accustomed to their arrival and totally happy with the tasks they perform. Thank you.

Excellent service provided, with mature and experienced carers. Our carers took an interest in our mothers overall well being and made sure that other parties were kept informed of any changes. We were more than satisfied with the service Home Instead Senior Care provided us with.

Management: The company is providing an excellent caring service for my mother who has vascular dementia, aged 94. The management gives excellent support and advice. It provides a very thorough client journal which includes service agreement, statement of purpose, client information, care plan, risk assessment, carers visitor report and other relevant QA information. Visiting carer: She is appropriately trained and reliable. She immediately built up a good relationship with my mother, through chatting, playing scrabble. She has a calming influence on my mother and at the end of each visit you could tell my mother had enjoyed the afternoon. We get good feedback on each visit which includes her report. We can relax and enjoy our free time knowing that my mother is being well cared for and we would highly recommend the service provided.

I have found the care I have received form Home Instead to be excellent. The carers are always on time or phone me if not able to be. I started being looked after several months ago when I was very wobbly and am now almost back to normal.