Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.6 76 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.
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Care Provided by Manorcourt Homecare (Harlow & Loughton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Jo Sampson (Branch Manager)

Manorcourt Homecare (Harlow & Loughton) Reviews (76)

9.6

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.6 (9.567) out of 10, based on 10 reviews in the last 2 years.
Over all time Manorcourt Homecare (Harlow & Loughton) has 76 reviews.

Overall Experience
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Date Published
  • 76
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  • 10
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Reviewer Connection to Manorcourt Homecare (Harlow & Loughton)
  • 28
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Total of 76, showing 1-20
Review from Joan O (Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall levels of service and care are excellent. Communication with the office team is also very good. Very happy with the service I receive.
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Review from Arthur R (Client) assisted by family/friend published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very good, they all deserve a medal, and a pay rise.
Reply from Joanna Sampson, Care Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you very much for taking the time to send in a review, much appreciated.
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Review from Christine G (Client) assisted by family/friend published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manor Court are very good.
Reply from Joanna Sampson, Care Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you very much for your review very much appreciated
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Review from S D (Son of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall decent service, Dad's main carers are good with him.
We have had running issues of medication being messed up, wrong day given & missed altogether. Recently an issue where a carer has missed medication & not signed for it but upon their return at a later date have signed the mar-chart to cover
themselves. Sometime the rota is wrong & a different carer turns up at a completely different time e.g. 2 hours early.
Also damage to our kitchen.
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Review from L R (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had a very good experience / support from all carers. Have had some minor problems, but this has been resolved well by the carers and the office. Very happy with the carers and the service.
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Review from Sharon L (Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank two members of staff who are coordinators in the office. Manorcourt Homecare is a very good company, I receive a weekly rota to let me know what carer is coming on my calls. Office phone me if carers are going to be late. I would like to thank the Field Supervisor for changing
my care plans and helping with medication issues. When I am feeling low I know I can pick up the phone and talk to staff. I am also pleased and a big thank you to a carer who has come back to work for Manorcourt Homecare who works very hard and cares for her clients. I would like to thank another carer for all the help and support you have given the organisation you have done in my home. You were a fantastic carer, who has left to become a trained nurse.
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Review from P C (Wife of Client) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most carers are very caring They are very understanding of my husband's dementia.
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Review from B S (Husband of Client) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been cared for by the company for at least four years now, and I am very happy with all the care and dignity the carers have shown. I would recommend this company to anybody. All the carers are friendly and professional in their work. If there are any problems a quick phone call to the office
and it's sorted out.
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Review from Keith P (Client) assisted by family/friend published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good communication, service and great service.
Reply from gabriela Swann, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you for your kind words its a pleasure to come to you
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Review from C S (Son of Client) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and family are very happy with the care being provided. Carers are courteous and professional. They always let us know if there are any delays or changes to the schedule.
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Review from Paul B (Nephew of Client) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Several, in my opinion, efficient and importantly, 'caring' carers, working in the Waltham area, which covers my aunt, have left your employment since March 2023. I believe this is due to a lack of company incentives both to progress further and monetary and low hourly pay rates. I hope you can consider
these points in order to keep 'good' staff in the fixture. I also wish to say that aunt's current carer is very efficient and caring and this should be recognised.
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Review from Lesley R (Client) assisted by family/friend published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the carers and the service.
Reply from Gabriela Swann, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Lesley, thank you for you review, you are a pleasure to look after and always remain positive through everything you go through.
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Review from Carol M (Daughter of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff and carers enough for the excellent care they have given my mum for the past 5 years, sadly, Mum is now moving to a care home but without a shadow of a doubt she has only been able to remain in her own home for as long as she has due to the fantastic care and support she has
been given. My family and my mum thank you all for being totally amazing.
Reply from Gabriela Swann, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you so much for your kind words. Your mum will be sadly missed.
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Review from Christine S (Daughter of Client) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely dad was treated with the utmost dignity and respect from everyone who attended him. The care that was given enabled Dad to live a clean and comfortable last few years. I, in turn, enjoyed the chats from all the carers who would always inform me of any changes or medical problems, no matter
how small, which was of immense help to us. The carers have helped us through some very difficult times and we were so happy that Dad did not have to go to a care home. We are always happy to recommend Manorcourt (Harlow). Thank you from all the family.
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Review from Pauline M (Daughter of Client) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives. All the carers are extremely good with her, they are all very polite and caring and I'm really grateful for all you do for her.
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Review from Beryl R (Daughter-in-law of Client) published on 12 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Living a long distance away from Mum we are only able to visit weekly, other members of the family visit her at other times. However, we are always pleased to see Mum having been got up, washed, dressed and having been given breakfast by the care team. She always appears to be content, if somewhat sleepy
when we arrive. Generally, we only encounter the lunchtime carer and occasionally the tea carer. They always appear to have a genuinely good relationship with Mum and manage her needs in a very competent and caring manner, on occasions encouraging her to do things that she doesn’t initially want to do, examples being walking to the toilet, having her hair brushed. Such things may in some ways seem unimportant but they are things that maintain her dignity.
When the need has risen for us to contact the management team they have always been very helpful and reassuring in manner.
Thanks to this caring team, Mum has been able to stay in her family home as she always wanted to do.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you for your very kind review - I am so proud that my team is recognised for their hard work and commitment.
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Review from Mandy H (Daughter of Client) published on 8 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has carers three times a day. They are all friendly, flexible and patient, and engage well with both him and my mother. They help him with washing, dressing and catheter care, as well as assisting with essential household tasks as time allows. I find it helpful that a care timetable is provided
for the coming week as times do vary.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.
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Review from L B (Client) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers have been very good and efficient in the care they have given to me. I have been treated with dignity at all times.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you for your review. I am pleased to hear carers are respecting your privacy and delivering good very service. I will share your feedback with my incredible team.
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Review from R P (Client) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care I recieve. I like all the carers, they do the caring job very well and keep me in order. I have showers and washes and they make me a nice lunchbox. I have my shopping done for me by someone in the community so I am well looked after.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)
Thank you for your kind words. As the manager, I am very proud to have such an amazing team delivering service to our customers.
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Review from Ann G (Daughter of Client) published on 7 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
On behalf of my Mum, I would like to thank the care team who came in twice a day to look after her.
We have been using the company since April 2020, and we were very pleased with the care and kindness shown towards her especially during the lockdown period.
It was pleasing to know that she was being
looked after by such lovely and kind ladies, and as we were unable to visit as we would have normally, it gave us confidence as we knew all was ok.
Over the last couple of months her health begun to deteriorate, and again the ladies stepped up and went the extra mile to help out.
Several times the ambulance had to be called and the ladies dealt with this and looked after Mum until we arrived. They were very professional in dealing with this as it was an emergency situation on each occasion.
The care, kindness, and friendship shown towards Mum was very genuine, and as a family, we appreciated this as it made a difference to her last days. Thank you.
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (36 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

Jo

Jo Sampson

Job Title: Branch Manager Joined: 2019

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.

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Gloria Durrand

Job Title: Field Care Supervisor Joined: 2024

I enjoy meeting and greeting both old and new customers and working with my great team of colleagues.

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Carrie Harris

Job Title: Care Coordinator Joined: 2024

I ensure that our customers and care team are brought together at the correct timings as per agreed visits, and ensure all their needs are met by completing the same.

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Kim Darvill

Job Title: Care Coordinator Joined: 2023

The daily role is to ensure that all our carers are visiting their clients and assisting with their needs as agreed and required.

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Adila Usman

Job Title: Administrator Joined: 2024

I ensure all administration for the office, team and clients is completed.

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Hannah Gritty

Job Title: Field Care Supervisor Joined: 2020

Currently on Maternity Leave.

Frequently Asked Questions about Manorcourt Homecare (Harlow & Loughton)

What Type of Services does Manorcourt Homecare (Harlow & Loughton) offer?

Manorcourt Homecare (Harlow & Loughton) offers Home Care.

How many Carers does Manorcourt Homecare (Harlow & Loughton) employ?

Manorcourt Homecare (Harlow & Loughton) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Harlow & Loughton) to verify any information. View our terms and conditions. Manorcourt Homecare (Harlow & Loughton) has an Enhanced Service - more info.