Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.3 75 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jo Sampson (Branch Manager)

Manorcourt Homecare (Harlow & Loughton) Reviews (75)

9.3

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.3 (9.317) out of 10, based on 10 reviews in the last 2 years.
Over all time Manorcourt Homecare (Harlow & Loughton) has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manorcourt Homecare (Harlow & Loughton)
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Total of 75, showing 21-40
Review from Darren B (Grandson of Client) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service from all the team. From the management staff to the carers themselves. They are all so helpful and go above and beyond at times to make sure that the customer and person being looked after gets exactly what they need. Nothing is too much trouble.
Highly recommended and I wish all
of the Manorcourt team our best wishes.
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Review from Sophie E (Daughter of Client) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are friendly and really care. They take their time to meet Mum's needs and support her. They are very reliable. The manager has been great at keeping in touch and updating the care plan.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write us a five-star review, I will certainly share it with my amazing team. We are all very passionate about our roles and to receive such wonderful feedback is very much appreciated.

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Review from Lacie S (Granddaughter of Client) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say how pleased I am with the care the carers give to my nan.
They are always professional and polite.
They go above and beyond to complete the care my nan's needs.
They are always on time, knock before entering and let Nan know they have arrived.
In the 4 months of them
caring for Nan, we don't have one bad word or complaint to say about them.
We appreciate everything that do.
Thank you.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write such a positive review. I will share with my incredible team.

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Review from Jill F (Daughter of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I employed the services of Manorcourt for my father with some trepidation, as having used care agencies before wasn't a positive experience! From the moment the new carers were put in place, it has been a truly wonderful experience. The manager is so informative, giving really good and sound advice.
She chose carers that would suit my father and every detail was taken into account - his needs, interests, capabilities etc. The carers themselves are compassionate, sympathetic, patient and so very caring.
We have been delighted with the service and are kept informed of anything the agency consider to be significant. Be it a leaky shower or medications.
I can't recommend this company enough, very professional, informative, understanding and compassionate!
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.

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Review from Robert P (Client) assisted by family/friend published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The ones that have been doing it the longest are excellent. The new ones have a lot of catching up to do. Some carers don't take my temp as they don't have batteries on their machines, which does worry me. Sometimes they don't turn up on a Thursday.
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Review from Jacqueline W (Niece of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to let everyone know how fantastic everyone has been whilst visiting my uncle four times a day, caring for him, his hygiene, administering medication (very important as he took an accidental overdose prior to having these wonderful carers) food preparation and chatting and trying to keep
him upbeat. Very happy from speaking initially, and a house visit to discuss before starting this service to all the lovely ladies that are a real asset to the company. Thank you all!
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Review from Lynn A (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were all impressed with the level of care my mum received from Manorcourt. Every carer that came to look after Mum was kind and friendly. They were all lovely with Mum.
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Review from Kirsten P (Granddaughter of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friendly and reliable service that caters for all needs. The wonderful carers really take their service users to heart and care for them as if they were their own family. These amazing people cared for my granddad so well and made his last few months so much more comfortable than they would have been.
I have nothing but praise for this amazing company and the amazing staff that work for them.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your lovely comments and the service we provide met your granddad's needs.

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Review from Christine S (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harlow Manorcourt manager and her team are wonderful. They are compassionate, professional and outstanding in their care of my father. They treat my father with respect and show great empathy in the care they give him. We have had peace of mind since they came into our lives. They listen not only to
Dad but us as a family. Nothing is too much for them and because of this, Dad receives care which is taylormade to him. They have been a fantastic support to us all... always going that extra mile in everything they do. If ever there is a problem it is sorted immediately. Communication is excellent. I highly recommend this care Company and would love to see the manager and her team rewarded. Thank you from the bottom of our hearts, on be half of Dad and us.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.

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Review from Yasmin A (Granddaughter of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're looking for a care team run efficiently and (stress-free) with the confidence that they can carry out all tasks set, wearing full PPE, all staff regularly tested every week for the virus, exceptionally high hygiene standards, perfect time management the girls are (always on time) then this
is the care provider for you. Their managers will listen to all your requests and concerns about what type of service you require and then guide you through a simple procedure to help set up these requirements and needs, once you start to receive care from them you will discover very quickly that they are a dream come true.
I couldn't be happier with the level of care provided I have full confidence that my family member is perfectly taken care of he's happy, clean and dry, regularly checked on.
Thanks.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you. I take pride of my team and care delivery. I am pleased to see our hard work is recognized. Thank you for your feedback.

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Review from B W (Son of Client) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency had provided care for a period of time for my elderly mother who is blind, frail and lacking in mobility.
As most people would be, in the first instance I was nervous about trusting my mum to carers but I have grown to admire and appreciate the work and conduct of those providing the
care and managing the service. The carers are clearly recruited for their ability and willingness to perform their duties with an excellent blend of professionalism, cheerfulness and a genuine desire to help their clients. The resultant positive psychological effect for my mother and our family can be described as uplifting.
The care service has bought peace of mind to my mother and our family such that we able to rate all the categories as excellent, including value for money.
Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

I would like to thank you for these uplifting words about my amazing team at Loughton who have worked so hard throughout this pandemic. To receive a five-star rating makes us all so proud of the work we do, thank you.

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Review from Gerry H (Client) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service and very nice staff and management. Very helpful and reliable. Highly recommended.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write such a positive review. I will share with my incredible team.

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Review from Wendy B (Daughter of Client) published on 17 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care Mum has received has been very good. Their continuing care has enabled Mum to stay in her own home. The communication between the staff and family is excellent and they are quick to report any concerns in order that Mum can receive the appropriate treatment as well as any issues in the home,
such as a recent water leak they noticed in Mum's home. They have been very accommodating to any changes and increases in care package requests.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for your feedback. We work very hard to reassure customers and to communicate effectively with customers and family members. Care and support is very important. I will make sure all areas are checked and improvements are made.

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Review from Catherine B (Daughter of Client) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the team at Manor Court. It is a huge relief to know that carers, who are friendly and professional, are taking good care of my parents. Nothing is too much trouble. I have been particularly impressed with the service through this difficult time with Covid-19. Even under the added
stress, they have managed to provide the increase in care that was required for my parents.
Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

As always as a huge thank you for taking the time to praise the staff who are working hard to keep up the high standard of care during this pandemic. I'm very proud of my amazing team and I will share your feedback.

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Review from S C (Daughter of Client) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care mum receives from the carers at Manorcourt. They are very considerate of mum's needs and always willing to go above and beyond what is expected of them. The carers always ensure her comfort is paramount.
Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

I would like say to a huge thank you for showing your appreciation for staff during what has been a very worrying time for all of us and that as their manager I am very proud of everything they are doing. Thank you for taking the time to write such a positive review.

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Review from S L (Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in lockdown since March and my carers have been paying my bills and bring me anything I need. They sit and chat with me and cheer me up. I am very grateful to see a kind and familiar face.
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Review from Keith P (Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good attention, treated with respect and good at advising if going to be late.
Reply from Adrianna, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers.

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Review from Lynne C (Daughter-in-law of Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manorcourt has been a blessing to us as a family over the past months, the care is outstanding, nothing is too much trouble. The staff are very caring, well trained and very kind and helpful.
I would recommend them wholeheartedly.
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Review from Shirley F (Daughter of Client) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Manorcourt Homecare highly enough. The staff goes out of their way to care for my Mum and is so kind and loving to her. If they have any concerns over Mum they contact me immediately, which puts my mind at rest. The office staff are equally kind and so efficient and are always so pleasant.
Bless you all and stay safe at this very worrying time.
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Review from Lisa B (Daughter of Client) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resides at the care home and has done for the past seven years.
I cannot express my gratitude for the kindness and helpfulness that the staff show to my mother and other residents.
The manager has gone out of her way to not only care for my mother, she also puts herself out sorting any problems
that may occur, be it personal, financial or otherwise. I cannot recommend this home highly enough.
The home is absolutely immaculate after recently going through a complete overhaul throughout all the apartments and communal areas.
The dining area is great, offering nourishing meals, also going that extra mile catering for my mother who has many dietary requirements.
Once again thank you, thank you, thank you to everyone who puts in the hard work that keeps this place going.
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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.417 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (30 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.417
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

Jo

Jo Sampson

Job Title: Branch Manager Joined: 2019

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.

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Gloria Durrand

Job Title: Field Care Supervisor Joined: 2024

I enjoy meeting and greeting both old and new customers and working with my great team of colleagues.

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Carrie Harris

Job Title: Care Coordinator Joined: 2024

I ensure that our customers and care team are brought together at the correct timings as per agreed visits, and ensure all their needs are met by completing the same.

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Kim Darvill

Job Title: Care Coordinator Joined: 2023

The daily role is to ensure that all our carers are visiting their clients and assisting with their needs as agreed and required.

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Adila Usman

Job Title: Administrator Joined: 2024

I ensure all administration for the office, team and clients is completed.

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Hannah Gritty

Job Title: Field Care Supervisor Joined: 2020

Currently on Maternity Leave.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Harlow & Loughton) to verify any information. View our terms and conditions. Manorcourt Homecare (Harlow & Loughton) has an Enhanced Service - more info.