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Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow, Essex CM20 2QJ
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Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare (Harlow & Loughton), Harlow

Manorcourt Homecare based in Harlow, provide a range of care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.

Care Provided by Manorcourt Homecare (Harlow & Loughton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £29.10N/A
Weekly Live-in CareFrom £1,400N/A

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.

We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Contact Manorcourt Homecare (Harlow & Loughton) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Jo Sampson(Branch Manager)

Manorcourt Homecare (Harlow & Loughton) Reviews (81)

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9.6

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.6 (9.569) out of 10, based on 13 reviews in the last 2 years. Over all time Manorcourt Homecare (Harlow & Loughton) has 81 reviews.

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Review from Beryl R (Daughter-in-law of Client) published on 12 October 2021 Submitted via Website•
Overall Experience
Living a long distance away from Mum we are only able to visit weekly, other members of the family visit her at other times. However, we are always pleased to see Mum having been got up, washed, dressed and having been given breakfast by the care team. She always appears to be content, if somewhat sleepy when we arrive. Generally, we only encounter the lunchtime carer and occasionally the tea carer. They always appear to have a genuinely good relationship with Mum and manage her needs in a very competent and caring manner, on occasions encouraging her to do things that she doesn’t initially want to do, examples being walking to the toilet, having her hair brushed. Such things may in some ways seem unimportant but they are things that maintain her dignity.
When the need has risen for us to contact the management team they have always been very helpful and reassuring in manner.

Thanks to this caring team, Mum has been able to stay in her family home as she always wanted to do.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your very kind review - I am so proud that my team is recognised for their hard work and commitment.

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Review from Mandy H (Daughter of Client) published on 8 October 2021 Submitted via Website•
Overall Experience

My father has carers three times a day. They are all friendly, flexible and patient, and engage well with both him and my mother. They help him with washing, dressing and catheter care, as well as assisting with essential household tasks as time allows. I find it helpful that a care timetable is provided for the coming week as times do vary.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.

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Review from L B (Client / Service User) published on 5 October 2021 Submitted via Postal Card•
Overall Experience

Carers have been very good and efficient in the care they have given to me. I have been treated with dignity at all times.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your review. I am pleased to hear carers are respecting your privacy and delivering good very service. I will share your feedback with my incredible team.

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Review from R P (Client / Service User) published on 8 September 2021 Submitted via Postal Card•
Overall Experience

I am very pleased with the care I recieve. I like all the carers, they do the caring job very well and keep me in order. I have showers and washes and they make me a nice lunchbox. I have my shopping done for me by someone in the community so I am well looked after.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your kind words. As the manager, I am very proud to have such an amazing team delivering service to our customers.

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Review from Ann G (Daughter of Client) published on 7 September 2021 Submitted via Website•
Overall Experience
On behalf of my Mum, I would like to thank the care team who came in twice a day to look after her.
We have been using the company since April 2020, and we were very pleased with the care and kindness shown towards her especially during the lockdown period.
It was pleasing to know that she was being looked after by such lovely and kind ladies, and as we were unable to visit as we would have normally, it gave us confidence as we knew all was ok.
Over the last couple of months her health begun to deteriorate, and again the ladies stepped up and went the extra mile to help out.
Several times the ambulance had to be called and the ladies dealt with this and looked after Mum until we arrived. They were very professional in dealing with this as it was an emergency situation on each occasion.

The care, kindness, and friendship shown towards Mum was very genuine, and as a family, we appreciated this as it made a difference to her last days. Thank you.

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Review from Paul F (Client / Service User) published on 6 September 2021 Submitted via Website•
Overall Experience
I am writing this review for my carer. In the last few months that she has been caring for me, I have been subject to the most wonderful carer I have ever come across and I have had several carers in the past, but no one meets the quality and kindness of her. She has shown me the best type of care and she is always one step ahead of me. I don't have to ask her to do anything. She seems to know everything that I require. She does this with such care and devotion.

I wish I could continue to have Manorcourt and her as my carers and I wish her all the best for the future.

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Review from Darren B (Grandson of Client) published on 23 August 2021 Submitted via Website•
Overall Experience
Fantastic service from all the team. From the management staff to the carers themselves. They are all so helpful and go above and beyond at times to make sure that the customer and person being looked after gets exactly what they need. Nothing is too much trouble.

Highly recommended and I wish all of the Manorcourt team our best wishes.

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Review from Sophie E (Daughter of Client) published on 20 July 2021 Submitted via Website•
Overall Experience

All the carers are friendly and really care. They take their time to meet Mum's needs and support her. They are very reliable. The manager has been great at keeping in touch and updating the care plan.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write us a five-star review, I will certainly share it with my amazing team. We are all very passionate about our roles and to receive such wonderful feedback is very much appreciated.

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Review from Lacie S (Granddaughter of Client) published on 24 June 2021 Submitted via Website•
Overall Experience
I would just like to say how pleased I am with the care the carers give to my nan.
They are always professional and polite.
They go above and beyond to complete the care my nan's needs.
They are always on time, knock before entering and let Nan know they have arrived.
In the 4 months of them caring for Nan, we don't have one bad word or complaint to say about them.
We appreciate everything that do.

Thank you.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write such a positive review. I will share with my incredible team.

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Management
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Value for Money
Review from Jill F (Daughter of Client) published on 7 June 2021 Submitted via Website•
Overall Experience
I employed the services of Manorcourt for my father with some trepidation, as having used care agencies before wasn't a positive experience! From the moment the new carers were put in place, it has been a truly wonderful experience. The manager is so informative, giving really good and sound advice. She chose carers that would suit my father and every detail was taken into account - his needs, interests, capabilities etc. The carers themselves are compassionate, sympathetic, patient and so very caring.
We have been delighted with the service and are kept informed of anything the agency consider to be significant. Be it a leaky shower or medications.

I can't recommend this company enough, very professional, informative, understanding and compassionate!

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.

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Management
Treated with Dignity
Value for Money
Review from Robert P (Client / Service User) published on 28 April 2021 Submitted via Postal Card•
Overall Experience

The ones that have been doing it the longest are excellent. The new ones have a lot of catching up to do. Some carers don't take my temp as they don't have batteries on their machines, which does worry me. Sometimes they don't turn up on a Thursday.

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Review from Jacqueline W (Niece of Client) published on 28 April 2021 Submitted via Website•
Overall Experience

I would like to let everyone know how fantastic everyone has been whilst visiting my uncle four times a day, caring for him, his hygiene, administering medication (very important as he took an accidental overdose prior to having these wonderful carers) food preparation and chatting and trying to keep him upbeat. Very happy from speaking initially, and a house visit to discuss before starting this service to all the lovely ladies that are a real asset to the company. Thank you all!

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Review from Lynn A (Daughter of Client) published on 28 April 2021 Submitted via Postal Card•
Overall Experience

We were all impressed with the level of care my mum received from Manorcourt. Every carer that came to look after Mum was kind and friendly. They were all lovely with Mum.

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Review from Kirsten P (Granddaughter of Client) published on 8 April 2021 Submitted via Website•
Overall Experience

A friendly and reliable service that caters for all needs. The wonderful carers really take their service users to heart and care for them as if they were their own family. These amazing people cared for my granddad so well and made his last few months so much more comfortable than they would have been. I have nothing but praise for this amazing company and the amazing staff that work for them.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your lovely comments and the service we provide met your granddad's needs.

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Review from Christine S (Daughter of Client) published on 2 March 2021 Submitted via Website•
Overall Experience

Harlow Manorcourt manager and her team are wonderful. They are compassionate, professional and outstanding in their care of my father. They treat my father with respect and show great empathy in the care they give him. We have had peace of mind since they came into our lives. They listen not only to Dad but us as a family. Nothing is too much for them and because of this, Dad receives care which is taylormade to him. They have been a fantastic support to us all... always going that extra mile in everything they do. If ever there is a problem it is sorted immediately. Communication is excellent. I highly recommend this care Company and would love to see the manager and her team rewarded. Thank you from the bottom of our hearts, on be half of Dad and us.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.

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Management
Treated with Dignity
Value for Money
Review from Yasmin A (Granddaughter of Client) published on 15 February 2021 Submitted via Website•
Overall Experience
If you're looking for a care team run efficiently and (stress-free) with the confidence that they can carry out all tasks set, wearing full PPE, all staff regularly tested every week for the virus, exceptionally high hygiene standards, perfect time management the girls are (always on time) then this is the care provider for you. Their managers will listen to all your requests and concerns about what type of service you require and then guide you through a simple procedure to help set up these requirements and needs, once you start to receive care from them you will discover very quickly that they are a dream come true.
I couldn't be happier with the level of care provided I have full confidence that my family member is perfectly taken care of he's happy, clean and dry, regularly checked on.

Thanks.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you. I take pride of my team and care delivery. I am pleased to see our hard work is recognized. Thank you for your feedback.

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Review from B W (Son of Client) published on 15 September 2020 Submitted via Website•
Overall Experience
This care agency had provided care for a period of time for my elderly mother who is blind, frail and lacking in mobility.
As most people would be, in the first instance I was nervous about trusting my mum to carers but I have grown to admire and appreciate the work and conduct of those providing the care and managing the service. The carers are clearly recruited for their ability and willingness to perform their duties with an excellent blend of professionalism, cheerfulness and a genuine desire to help their clients. The resultant positive psychological effect for my mother and our family can be described as uplifting.

The care service has bought peace of mind to my mother and our family such that we able to rate all the categories as excellent, including value for money.

↩Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

I would like to thank you for these uplifting words about my amazing team at Loughton who have worked so hard throughout this pandemic. To receive a five-star rating makes us all so proud of the work we do, thank you.

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Review from Gerry H (Client / Service User) published on 3 August 2020 Submitted via Postal Card•
Overall Experience

Great service and very nice staff and management. Very helpful and reliable. Highly recommended.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write such a positive review. I will share with my incredible team.

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Treated with Dignity
Value for Money
Review from Wendy B (Daughter of Client) published on 17 July 2020 Submitted via Website•
Overall Experience

The care Mum has received has been very good. Their continuing care has enabled Mum to stay in her own home. The communication between the staff and family is excellent and they are quick to report any concerns in order that Mum can receive the appropriate treatment as well as any issues in the home, such as a recent water leak they noticed in Mum's home. They have been very accommodating to any changes and increases in care package requests.

↩Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for your feedback. We work very hard to reassure customers and to communicate effectively with customers and family members. Care and support is very important. I will make sure all areas are checked and improvements are made.

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Review from Catherine B (Daughter of Client) published on 14 July 2020 Submitted via Website•
Overall Experience

A big thank you to the team at Manor Court. It is a huge relief to know that carers, who are friendly and professional, are taking good care of my parents. Nothing is too much trouble. I have been particularly impressed with the service through this difficult time with Covid-19. Even under the added stress, they have managed to provide the increase in care that was required for my parents.

↩Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

As always as a huge thank you for taking the time to praise the staff who are working hard to keep up the high standard of care during this pandemic. I'm very proud of my amazing team and I will share your feedback.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (6)

Accreditations

There are no accreditations posted yet for Manorcourt Homecare (Harlow & Loughton).

Meet the Team (6)

Jo Sampson
Jo SampsonJob Title:Branch ManagerJoined: 2019

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.

These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.

Gloria Durrand
Gloria DurrandJob Title:Field Care SupervisorJoined: 2024

I enjoy meeting and greeting both old and new customers and working with my great team of colleagues.

Carrie Harris
Carrie HarrisJob Title:Care CoordinatorJoined: 2024

I ensure that our customers and care team are brought together at the correct timings as per agreed visits, and ensure all their needs are met by completing the same.

Kim Darvill
Kim DarvillJob Title:Care CoordinatorJoined: 2023

The daily role is to ensure that all our carers are visiting their clients and assisting with their needs as agreed and required.

Adila Usman
Adila UsmanJob Title:AdministratorJoined: 2024

As Branch Administrator, I enjoy the balance of teamwork and variety that each day brings. Working in a supportive environment and seeing how our efforts contribute to client satisfaction and the success of the branch makes my role especially rewarding.

I make a difference by listening carefully to our clients' needs and providing clear, reliable, and personalised support. Building trust and helping to make things easier and less stressful for clients is what I find most meaningful about my role.

Through relevant training and hands-on experience, I have developed strong client service, communication, and problem-solving skills. I am committed to continuing my professional development and supporting the branch in delivering excellent service.

Hannah Gritty
Hannah GrittyJob Title:Field Care SupervisorJoined: 2020

I enjoy working as part of a supportive team and building relationships with our clients and their families. One of my favourite parts of the role is creating personalised care plans that reflect each client's individual needs, preferences, and interests.

I make a difference by ensuring care plans are detailed, engaging, and tailored to each person, helping our care teams deliver high-quality, person-centred support.

I hold an NVQ Level 2 in Health and Social Care, which has provided me with a strong foundation for supporting clients and delivering excellent care.

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