Manorcourt Homecare (Harlow & Loughton)

My dad has had 2 previous care companies and is now very happy with Manorcourt. Their carers are very caring, sympathetic and understanding. They go above and beyond the call of duty. The carers leave his house clean and tidy. All the carers are incredibly helpful and nothing is too much trouble for them. Thank you all for looking after my dad. We are grateful knowing that he is looked after.

The Carers here are excellent, also management. They work very hard but always happy and enjoy their work. Also, they work very hard working nights and still caring next day, also in the community. I hope you give them recognition that they really deserve. Thank you.

Staff are very friendly and very nice to me, always very helpful. I cannot complain about any of the ladies that come to me.

All the carers are good and helpful. I couldn't wish for better.

Excellent service, A+.

Amazing service: organised, kind, patient, effective. The brilliant care meant my mother (who has Alzheimer's and has had bowel cancer) could come and stay over Christmas and give my father some well deserved respite. I would certainly use them again and would highly recommend. Thank you, Manorcourt!

Thank You.

We have been very pleased with the care provided for Mum. The carers are very friendly and supportive and genuinely seem interested in Mum and in meeting her needs. We feel they do a good job looking after her and have her best interests at heart. We have also been very appreciative of the management in their support during the transition of Mum’s care needs, as they have recently increased and are of a very complex nature.

On the whole, my experience with Manor Court is okay, however, my main comments are regarding my regular morning carer, who is absolutely superb. It is important for me to have the "right" carer - someone who I can trust and feel totally safe with. My regular morning carer has that in spades and more. She is one of only two people who I feel able to assist me with a shower, something which requires an enormous amount of trust on my part. She has an exceptional understanding of my needs and insecurities and I have never, ever felt vulnerable with her. I know that however, I am feeling that day it will be okay and anything that needs sorting out she will do it without having to be asked first. Unfortunately, I don't find the evening calls so easy as my regular evening carer has just moved over to days, and I am having a lot of different carers coming in to do the night call which causes some anxiety for me.

All the carers we have had the pleasure to meet have all been extremely kind and helpful.

Amazing service, caring team. Mother in law looks forward to her days there.

Cannot recommend enough!

She will go above and beyond the call of duty. She is always happy.

More to the point, my mum who is 100, has adjusted to the care. Mum is very independant so that is not always easy.

We have excellent care from Manorcourt for my husband. The girls who come in and care for him are all very good. They are very caring and good at what they do for him. I would recommend this company is asked.

My carers are very satisfactory and very pleasant with the service.

I am writing this to commend a member of your staff - She is my usual main carer and she is fantastic. She is always ready to assist me in any way I need. She deals with my mental health issues professionally and takes no offence on my bad days. She is a true carer and should be used as an example to other carers. I believe I would struggle without her to assist me as currently, she is the only carer who can talk me into a shower. Other carers will either not ask or ask and when I say no just leave it be. She is persistent and she really gets to know her clients. I am grateful to the agency for allotting her as my carer. Very grateful her as she makes life just so much easier for both myself and my partner. Accepting my dogs and dealing with my quirky ways isn't part of the service that I've received from other agencies or indeed other carers, but my carer takes it all in her stride. If you commend your carers then my carer should be first in line. Thank you to my carer for her first-rate professional care.

My father first started receiving agency care for assistance as he has Alzheimer's, in May 2016. My sister and I have both been very involved in personally providing our father's care. We realised in early 2016 that he needed more support than we were able to provide so sought help and advice.

Review meetings are held and if necessary things have improved and strategies put in place.

Manorcourt staff understand the complex and changing needs that are required for dealing with dementia and are willing and happy to adjust their routines accordingly.

Because of Manorcourt's help our father has been able to remain living independently and we are secure in the fact that he is safe and happy

Thank You.

An excellent, caring service with a very client centred approach. The carers are wonderful and are both efficient and friendly. We have found their help and advice invaluable and have no hesitation in choosing this care service as our long term provider. The quality of the care team would be very difficult to beat.

All carers are kind and friendly and very helpful.

We are very pleased with the professional way the carers look after my brother. Everything is done just right so he is comfortable when they leave. I have no problems with them, they treat my brother with great respect which is a good thing, If we need any shopping for any reason they will get it for us. They are always very punctual and tidy.