Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.3 75 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jo Sampson (Branch Manager)

Manorcourt Homecare (Harlow & Loughton) Reviews (75)

9.3

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.3 (9.317) out of 10, based on 10 reviews in the last 2 years.
Over all time Manorcourt Homecare (Harlow & Loughton) has 75 reviews.

Overall Experience
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  • 17
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Date Published
  • 75
  • 4
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  • 10
  • 65
Reviewer Connection to Manorcourt Homecare (Harlow & Loughton)
  • 27
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Total of 75, showing 61-75
Review from B M (Nephew of Client) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how grateful I am to ALL the staff including the cleaners of the professional caring and dignified way my uncle has been looked after. The staff work tirelessly to care and provide support not only to my uncle but to our family as well.
Thank You.
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Review from H J D (Daughter-in-law of Client) published on 9 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care provided for Mum. The carers are very friendly and supportive and genuinely seem interested in Mum and in meeting her needs. We feel they do a good job looking after her and have her best interests at heart. We have also been very appreciative of the management
in their support during the transition of Mum’s care needs, as they have recently increased and are of a very complex nature.
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Review from Mandy R (Client) published on 6 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, my experience with Manor Court is okay, however, my main comments are regarding my regular morning carer, who is absolutely superb. It is important for me to have the "right" carer - someone who I can trust and feel totally safe with. My regular morning carer has that in spades and more.
She is one of only two people who I feel able to assist me with a shower, something which requires an enormous amount of trust on my part. She has an exceptional understanding of my needs and insecurities and I have never, ever felt vulnerable with her. I know that however, I am feeling that day it will be okay and anything that needs sorting out she will do it without having to be asked first. Unfortunately, I don't find the evening calls so easy as my regular evening carer has just moved over to days, and I am having a lot of different carers coming in to do the night call which causes some anxiety for me.
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Review from F T (Husband of Client) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with every element of care.
All the carers we have had the pleasure to meet have all been extremely kind and helpful.
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Review from Samantha R (Daughter of Client) published on 17 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing service, caring team. Mother in law looks forward to her days there.


Cannot recommend enough!

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Review from Betty F (Client) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided. My carer will help in any way she can. She will do anything for you anytime, day or night.
She will go above and beyond the call of duty. She is always happy.
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Review from B MG (Daughter of Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been more than satisfied with care and service from both carers and office staff.
They have been quick to right any changes.
More to the point, my mum who is 100, has adjusted to the care. Mum is very independant so that is not always easy.
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Review from Pam C (Wife of Client) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have excellent care from Manorcourt for my husband. The girls who come in and care for him are all very good. They are very caring and good at what they do for him. I would recommend this company is asked.
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Review from Betty C (Client) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are very satisfactory and very pleasant with the service.
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Review from Louisa N (Client) published on 6 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am writing this to commend a member of your staff - She is my usual main carer and she is fantastic. She is always ready to assist me in any way I need. She deals with my mental health issues professionally and takes no offence on my bad days. She is a true carer and should be used as an example to
other carers. I believe I would struggle without her to assist me as currently, she is the only carer who can talk me into a shower. Other carers will either not ask or ask and when I say no just leave it be. She is persistent and she really gets to know her clients. I am grateful to the agency for allotting her as my carer. Very grateful her as she makes life just so much easier for both myself and my partner. Accepting my dogs and dealing with my quirky ways isn't part of the service that I've received from other agencies or indeed other carers, but my carer takes it all in her stride. If you commend your carers then my carer should be first in line. Thank you to my carer for her first-rate professional care.
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Review from Beverley C (Daughter of Client) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father first started receiving agency care for assistance as he has Alzheimer's, in May 2016. My sister and I have both been very involved in personally providing our father's care. We realised in early 2016 that he needed more support than we were able to provide so sought help and advice.


The

staff at Manorcourt Care have gone above and beyond in their understanding of our father's specific needs. They have provided him with a safe and secure environment, a regularity and structure to his day which has certainly improved his well-being, physically and mentally.
Review meetings are held and if necessary things have improved and strategies put in place.


Manorcourt staff understand the complex and changing needs that are required for dealing with dementia and are willing and happy to adjust their routines accordingly.


Because of Manorcourt's help our father has been able to remain living independently and we are secure in the fact that he is safe and happy


Thank You.

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Review from Irene B (Daughter-in-law of Client) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent, caring service with a very client centred approach. The carers are wonderful and are both efficient and friendly. We have found their help and advice invaluable and have no hesitation in choosing this care service as our long term provider. The quality of the care team would be very difficult
to beat.
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Review from H F (Client) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are kind and friendly and very helpful.
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Review from Ivan P (Brother of Client) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the professional way the carers look after my brother. Everything is done just right so he is comfortable when they leave. I have no problems with them, they treat my brother with great respect which is a good thing, If we need any shopping for any reason they will get it for
us. They are always very punctual and tidy.
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Review from Tracy A (Daughter of Client) published on 27 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been receiving care from Manor Court for approx 8 months now and more recently he has been taking into respite care to give my Mother a break. I simply do not know what I would have done without the help, care and support that I have received from Manor Court - specifically the Manager
and Team Leader. They have gone way above the call of duty to care for my Father and also taken into consideration the health of my Mother. Without the help of these Carers both of my Parents would not be able to live independently and I would be at a complete loss as to how to care for them. Both the Manager and Team Leader have been a tremendous amount of help to my Parents and have extended that care and support to the whole family. They have arranged for all the relevant services to be involved, and made sure that my father receives all the help and support that he is entitled to. I literally cannot thank these Ladies enough - they truly are a pair of Angels.
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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.417 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (30 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.417
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

Jo

Jo Sampson

Job Title: Branch Manager Joined: 2019

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.

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Gloria Durrand

Job Title: Field Care Supervisor Joined: 2024

I enjoy meeting and greeting both old and new customers and working with my great team of colleagues.

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Carrie Harris

Job Title: Care Coordinator Joined: 2024

I ensure that our customers and care team are brought together at the correct timings as per agreed visits, and ensure all their needs are met by completing the same.

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Kim Darvill

Job Title: Care Coordinator Joined: 2023

The daily role is to ensure that all our carers are visiting their clients and assisting with their needs as agreed and required.

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Adila Usman

Job Title: Administrator Joined: 2024

I ensure all administration for the office, team and clients is completed.

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Hannah Gritty

Job Title: Field Care Supervisor Joined: 2020

Currently on Maternity Leave.

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