Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.3 75 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jo Sampson (Branch Manager)

Manorcourt Homecare (Harlow & Loughton) Reviews (75)

9.3

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.3 (9.317) out of 10, based on 10 reviews in the last 2 years.
Over all time Manorcourt Homecare (Harlow & Loughton) has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Manorcourt Homecare (Harlow & Loughton)
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Total of 75, showing 41-60
Review from E P (Daughter of Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brothers and my Dad can't thank you enough for all the amazing support and care you have given at this most challenging time. Thank you.
Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

As the manager, I am very proud to have such an amazing team delivering service to our customers. Thank you for your kind words.

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Review from Bronwen E (Daughter of Client) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent care from Manorcourt for 2-years after having a stroke. Carers are kind, caring and professional with many really going the extra mile and some becoming like family.
I was always confident that Mum was being well looked after, and communication with me was clear and efficient.
I feel very lucky to have found this firm.
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Review from Nikki K (Granddaughter of Client) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care provided by Manorcourt. From the excellent organisation from the management and everyone in the office to the outstanding carers themselves. Communication was easy and all the carers were very smart and professional but more importantly 'caring', always making time for a friendly
chat. A pleasure to deal with.
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Review from A T (Wife of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had the best care anyone could have had, Lovely happy carers with a sense of humour. When we went into hospital just before he died the nursing staff were amazed that he didn't have any bedsores as he was bed and chair bound. Such good care.
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Review from E G (Daughter of Client) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received an excellent standard of care from you during her stay over Christmas. Your staff make helping her look so easy! They were all very conscientious and caring towards her and the rest of our family. Thank you!
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Review from E J (Client) assisted by family/friend published on 22 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is very good. The carers are friendly and will talk to my mum.
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Review from Thomas D (Client) assisted by family/friend published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are excellent, helpful and very caring. They make me feel comfortable and have helped me a lot.
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Review from John P (Client) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, extremely good.
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Review from K H (Client) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used your service for over six months, I am most satisfied.
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Review from P P (Husband of Client) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has needed a carer for four years (half an hour in the morning and a quarter of an hour in the evening for washing and (un)dressing). I have been trying to think of criticism I could make about the carers or management but I can't think of anything. My wife previously had help from a different
agency and there was much to criticise. The Manor Court carers are friendly, efficient, patient and helpful and they usually arrive within a quarter of an hour of the appointed time. If they get delayed by more than half an hour, I get a phone call informing me of this. The management are helpful and friendly. I get notified each week of who the carers will be and the time of arrival. I requested female carers only and my request has been respected. There is someone on call at all times, although the latest I have made contact was 10.30 pm. As you can tell from my comments above, I am glad I was pointed in the direction of this agency.
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Review from Roger B (Client) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class service never let down. All the carers have been very good and so kind.
I could not do without them and have been with them for 4 years. I could not be happier. Great service.
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Review from J G (Daughter of Client) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has deteriorated generally over the past few months. The carers at Manorcourt have been wonderful, even if it's just a chat. If my father has a problem, usually the manager will sort it out together with her team. Nothing is ever too much trouble for them, even calling me when my father has
gone out unexpectedly and not told them. Thank you, everyone, at Manorcourt.
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Review from Sidney T (Husband of Client) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manorcourt carers looked after my wife till the end.
From the time they started the care until the finish they were caring and their experience was about the best we could have expected. I cannot complain about one carer or management, they have all been excellent.
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Review from Karen K (Daughter of Client) published on 21 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister and I have been very impressed with the care and understanding given to our father who has dementia. The staff from Manor Court have always been very helpful with all of our requests and needs and done there best to fulfill our needs.
We would highly recommend their services.
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Review from Kim L (Daughter of Client) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has had 2 previous care companies and is now very happy with Manorcourt. Their carers are very caring, sympathetic and understanding. They go above and beyond the call of duty. The carers leave his house clean and tidy. All the carers are incredibly helpful and nothing is too much trouble
for them. Thank you all for looking after my dad. We are grateful knowing that he is looked after.
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Review from Gwendoline S (Client) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Carers here are excellent, also management. They work very hard but always happy and enjoy their work. Also, they work very hard working nights and still caring next day, also in the community. I hope you give them recognition that they really deserve. Thank you.
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Review from M M (Client) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and very nice to me, always very helpful. I cannot complain about any of the ladies that come to me.
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Review from S A (Client) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are good and helpful. I couldn't wish for better.
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Review from T G W (Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, A+.
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Review from E V G (Daughter of Client) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing service: organised, kind, patient, effective. The brilliant care meant my mother (who has Alzheimer's and has had bowel cancer) could come and stay over Christmas and give my father some well deserved respite. I would certainly use them again and would highly recommend. Thank you, Manorcourt!
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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.417 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (30 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.417
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

Jo

Jo Sampson

Job Title: Branch Manager Joined: 2019

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.

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Gloria Durrand

Job Title: Field Care Supervisor Joined: 2024

I enjoy meeting and greeting both old and new customers and working with my great team of colleagues.

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Carrie Harris

Job Title: Care Coordinator Joined: 2024

I ensure that our customers and care team are brought together at the correct timings as per agreed visits, and ensure all their needs are met by completing the same.

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Kim Darvill

Job Title: Care Coordinator Joined: 2023

The daily role is to ensure that all our carers are visiting their clients and assisting with their needs as agreed and required.

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Adila Usman

Job Title: Administrator Joined: 2024

I ensure all administration for the office, team and clients is completed.

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Hannah Gritty

Job Title: Field Care Supervisor Joined: 2020

Currently on Maternity Leave.

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