Manorcourt Homecare (Harlow & Loughton)

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.

These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.

I enjoy meeting and greeting both old and new customers and working with my great team of colleagues.

I ensure that our customers and care team are brought together at the correct timings as per agreed visits, and ensure all their needs are met by completing the same.

The daily role is to ensure that all our carers are visiting their clients and assisting with their needs as agreed and required.

As Branch Administrator, I enjoy the balance of teamwork and variety that each day brings. Working in a supportive environment and seeing how our efforts contribute to client satisfaction and the success of the branch makes my role especially rewarding.

I make a difference by listening carefully to our clients' needs and providing clear, reliable, and personalised support. Building trust and helping to make things easier and less stressful for clients is what I find most meaningful about my role.

Through relevant training and hands-on experience, I have developed strong client service, communication, and problem-solving skills. I am committed to continuing my professional development and supporting the branch in delivering excellent service.

I enjoy working as part of a supportive team and building relationships with our clients and their families. One of my favourite parts of the role is creating personalised care plans that reflect each client's individual needs, preferences, and interests.

I make a difference by ensuring care plans are detailed, engaging, and tailored to each person, helping our care teams deliver high-quality, person-centred support.

I hold an NVQ Level 2 in Health and Social Care, which has provided me with a strong foundation for supporting clients and delivering excellent care.