Manorcourt Homecare (Harlow & Loughton)

I am writing this to commend a member of your staff - She is my usual main carer and she is fantastic. She is always ready to assist me in any way I need. She deals with my mental health issues professionally and takes no offence on my bad days. She is a true carer and should be used as an example to other carers. I believe I would struggle without her to assist me as currently, she is the only carer who can talk me into a shower. Other carers will either not ask or ask and when I say no just leave it be. She is persistent and she really gets to know her clients. I am grateful to the agency for allotting her as my carer. Very grateful her as she makes life just so much easier for both myself and my partner. Accepting my dogs and dealing with my quirky ways isn't part of the service that I've received from other agencies or indeed other carers, but my carer takes it all in her stride. If you commend your carers then my carer should be first in line. Thank you to my carer for her first-rate professional care.

My father first started receiving agency care for assistance as he has Alzheimer's, in May 2016. My sister and I have both been very involved in personally providing our father's care. We realised in early 2016 that he needed more support than we were able to provide so sought help and advice.

Review meetings are held and if necessary things have improved and strategies put in place.

Manorcourt staff understand the complex and changing needs that are required for dealing with dementia and are willing and happy to adjust their routines accordingly.

Because of Manorcourt's help our father has been able to remain living independently and we are secure in the fact that he is safe and happy

Thank You.

An excellent, caring service with a very client centred approach. The carers are wonderful and are both efficient and friendly. We have found their help and advice invaluable and have no hesitation in choosing this care service as our long term provider. The quality of the care team would be very difficult to beat.

All carers are kind and friendly and very helpful.

We are very pleased with the professional way the carers look after my brother. Everything is done just right so he is comfortable when they leave. I have no problems with them, they treat my brother with great respect which is a good thing, If we need any shopping for any reason they will get it for us. They are always very punctual and tidy.

My Father has been receiving care from Manor Court for approx 8 months now and more recently he has been taking into respite care to give my Mother a break. I simply do not know what I would have done without the help, care and support that I have received from Manor Court - specifically the Manager and Team Leader. They have gone way above the call of duty to care for my Father and also taken into consideration the health of my Mother. Without the help of these Carers both of my Parents would not be able to live independently and I would be at a complete loss as to how to care for them. Both the Manager and Team Leader have been a tremendous amount of help to my Parents and have extended that care and support to the whole family. They have arranged for all the relevant services to be involved, and made sure that my father receives all the help and support that he is entitled to. I literally cannot thank these Ladies enough - they truly are a pair of Angels.