Greenwood Homecare (Peterborough and all surrounding villages)

10 Flag Business Exchange, Vicarage Farm Road, Peterborough PE1 5TX
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9.9 77 Reviews
  • Greenwood Homecare (Peterborough and all surrounding villages), Peterborough
Greenwood Homecare is an independent provider of home care serving Peterborough and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.95

These prices are only a guideline, please contact Greenwood Homecare (Peterborough and all surrounding villages) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Jodie Chatters (Registered Manager)

Greenwood Homecare (Peterborough and all surrounding villages) Reviews (77)

Total of 77, showing 1-20
9.9

Greenwood Homecare (Peterborough and all surrounding villages) has a Review Score of 9.9 (9.921) out of 10, based on 26 reviews in the last 2 years. Over all time Greenwood Homecare (Peterborough and all surrounding villages) has 77 reviews.

Overall Experience

  • 65
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Date Published

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Review from Michael K (Son of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare provide care for my 92 year old mother who wishes to remain in her family home. The care that they provide is excellent, not only at the point of delivery, but with their background service. We recently had an incident where my mother had a fall. I was able to telephone the out of
hours service and a carer was sent to assist my mother very quickly. This helped to reassure mother that further assistance was on its way.
I highly recommend Greenwood Homecare. We have been using their service for three years now and have had very few issues.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review. It has been a pleasure to provide care for many years now long may that continue.

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Review from Denise L (Daughter-in-law of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-Law is cared for in her own home by the Greenwood care team.
We as a family do appreciate the high standard of care the team provide.
We have a visit from the team four times a day to manage her needs.
This is done with a warm welcome. A caring smile.
As my mother-in-laws requirements
change with age and illness, the care Manager is always on hand to review her package, talk to the family and ease our concerns.
Their paperwork and email service is efficient and the office always on hand to advice and help.
We very much appreciate Greenwood Care and would recommend to anyone finding them self in need of care as we have.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

It means the world to us to hear such great feedback. Thank you so much.

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Review from A J (Friend of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my friend from the overall company and Carers over the years has been outstanding. Nothing was to much trouble and any concerns raised were dealt with professionally and efficiently. They were not just Carers to my friend but she saw them as friends and looked forward to all visits.
Any concerns Carers had were immediately reported to myself by the office staff who were always helpful and reassuring.
I would definitely recommend them to anyone who needed Care at home.
Many thanks to all at Greenwood Homecare.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your kind words it means the world to us and our care team.

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Review from Bridget H (Daughter of Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood care has exceeded my expectations of a care package. The carers have engaged with my mum making the experience something to look forward to rather than something to be tolerated. They have respected the property and always leave the home clean and tidy. Likes and dislikes have been accommodated
with professionalism and a friendly manner. The attention to detail ensured a smooth transition from hospital to home. As mum has improved in health the carers have allowed her to become more independent and to take more responsibility for her own needs that have enabled her to regain her self respect and dignity. Flexibility from the management team has enabled me to tweak the care needs and timings as required by the situation.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review. We really appreciate it and are very happy that we've been able to help your mother become more independent.

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Review from D S (Daughter-in-law of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service and care that the carers are doing for my father in law. Most of all my father in law is happy as well. Your care for him has given me a lifeline, it's giving me time to do the things I need to do myself, I am forever grateful for the help and support.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review. We are delighted that you are happy with our service and our carers.

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Review from V B (Wife of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by a particular staff member was fantastic, her company looked after my husband for 7 months. The hospital gave him weeks due to immunotherapy problems. This staff member and the physio worked to get him well, he is now almost back to his old self. However, at some point in the future,
the cancer will come back and I would not hesitate to ask them again for 24-hour care. Many thanks to you all.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review and kind words. It was a pleasure providing care for your husband and we wish you well.

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Review from Glenys G (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bumpy start with carers, we came across Greenwoods, who cared for my mother for the last three years of her life and I can confidently say that my mother saw them as good friends and people she could trust. She felt happy and safe with the carers, which was an enormous relief to myself, brothers
and sister, along with the fact that we were kept updated on any ongoing concerns, medical or not. I found them to be totally honest, trustworthy and very approachable. Due to my mother's illness, there was the odd occasion where we unexpectedly needed help quickly and suffice to say Greenwood's shone through. I genuinely cannot speak highly enough of this company and would not hesitate to recommend Greenwoods to absolutely anybody in need of care.

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Review from Barry M (Son of Client) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood have been looking after my elderly father since 2018 and the service they provide is above and beyond. My father has dementia and they visit him 3 times a week and always go above and beyond their services to make my father comfortable and secure. Would highly recommend this company to anyone
who is looking to have a member of family cared for within the Peterborough area.

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Review from R L (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and I were impressed with the Greenwood team right from the initial consultation, they made him feel very comfortable about daily care and how everything would work. Once care started they very quickly established a routine and helped Dad feel at ease with it. They assigned a regular team so Dad
got to know his carers and who was coming on what day. The team were professional, kind and approachable. The management team supported us whenever there was an emergency or unexpected matter to deal with. We are very grateful to the team for the care and support they gave our parents during end-of-life care.

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Review from K B (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare have been looking after mum for the last few months. They strive to give consistency of care which means mum would see familiar faces and she was always met with a cheery smile and treated with care and consideration.

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Review from Louise A (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Dorset but was visiting my elderly father. During my stay I met a lovely carer provided by Greenwood Homecare at his home. She arrived at lunch time, was extremely attentive to my father's needs whilst also being warm and friendly. I was so impressed. I'm delighted and feel reassured that
Greenwood Homecare are providing care services to my father so he can remain independent in his own home.

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Review from Theresa M (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and care my mother received at short notice has been excellent. She was very nervous about a stranger coming to care for her but need not have worried. My mother especially liked one care helper. Excellent communication with the care manager.

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Review from M R (Husband of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the service provided by Greenwood Homecare.
My wife has Alzheimer's and I needed to arrange care for her while I went to the hospital every weekday for cancer treatment over a period of 4 weeks. Therefore I was not just looking for professional and caring carers for
my wife, but also a dependable and punctual service so I did not miss any of my appointments.
Like a previous reviewer, I have experience of other care providers from when my father was alive.
Greenwood Homecare proved to be far better than my previous experiences. The carers made every effort to help my wife and make sure I could leave in time for the hospital appointments. Equally, the "back office" support was always friendly, efficient and helpful.
As my wife's condition deteriorates and I need more help in the future Greenwood Homecare will definitely remain my first choice.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review and kind words. We are so glad that we were able to help you during a challenging time so that you could make your appointments on time.

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Review from A W (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked in international foreign exchange and banking delivering excellence. I've had poor support from other care providers but find Greenwood excellent.
I'd be interested to see how they continue to provide such excellence and still make a profit!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Haha, thank you and it is pleasing that you recognise the level of operational support that goes into making care great. We have a wonderful team in the office, who are constantly working to improve every aspect of care for our clients, and they will be delighted to hear such excellent feedback.

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Review from J S (Cousin of Client) assisted by family/friend published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who take me to see my mother are always kind and respectful and bubbly. I enjoy the car journeys and the company.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your kind words. We are delighted that you are happy with the carers, and that they are kind and helpful, this is exactly what we look for in our team members.

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Review from R K (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Individually your staff vary from good to excellent and in one case outstanding.
However fewer changes and more regularity would be welcome to me - and I suspect to the staff involved.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you for your feedback. We'll endeavour to work on your rota to ensure that you are matched with the carers you like, and that we make as few changes as possible.

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Review from Mike H (Husband of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is superb. She is a perfect mix of efficiency, kindness and reliability. The carer made an instant bond with my wife who enjoys her weekly visits including fingernail painting and foot spa sessions. Long may it continue!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you Mike for your wonderful review, we are so glad that your wife looks forward to her care visits.

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Review from Michael D (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwoods are brilliant. They looked after my dad for the last four years of his life and helped my mum cope with his needs. Now dad is gone, Greenwoods is helping Mum with cleaning and shopping assistance. They are very flexible, and the care team are wonderful. They are such a good company to use.
Mum gets regular faces, who she knows and trusts. They look after their staff, and in turn, their staff look after their clients well. Top marks from us!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks for your kind words. We are so happy to have been able to help both of your parents.

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Review from Katharine T (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to publicly thank Greenwood’s for the exceptional care they have provided my mum for almost 3yrs.
The carers we have welcomed into our home exceeded our expectations from the get-go, they always go the extra mile. Having experienced other care providers within the community Greenwood’s
truly are in a league of their own I cannot recommend them enough!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your kind words and I am so pleased that we have gone the extra mile for you.

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Review from Wayne W (Grandson of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Greenwood Homecare from the start of April 2023 until my grandfather's passing in January 2024 has been excellent and the level of care has been second to none.
All the carers have been very professional, friendly and nothing is too much trouble, so much so they become like part
of the family and will be missed.
If there was any change to my grandad's health they were straight on it and on more than one occasion the doctors have said how impressed they were with how quickly symptoms were reported saving pain and discomfort and getting treatment quickly. The staff in the office were superb and very supportive with everything and if we needed help they were always there and went above and beyond with the service and personal touch they provided and for that, I will always be grateful because it took the pressure off myself and really helped me and it didn’t stop with his passing, the support has continued. I can’t recommend Greenwood highly enough, excellent and very caring.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

It is so pleasing to hear such fantastic feedback about our service and carers - thank you so much!

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Greenwood Homecare (Peterborough and all surrounding villages) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Greenwood Homecare (Peterborough and all surrounding villages) is calculated as follows: ( (142 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 152 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Peterborough and all surrounding villages) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Jodie

Jodie Chatters

Job Title: Registered Manager

Joined: 2018

As Registered Manager for Greenwood Homecare Peterborough, Jodie oversees the day-to-day running of the branch, leads and supports staff in the team and manages business development.


Jodie also supports payroll and conducts audits to make sure the branch is compliant with the Care Quality Commission (CQC). When not in the office, she can be found out and about performing care assessments in Peterborough, writing care packages based on home assessments and prepping the team to support new clients.


Jodie has a keen interest in training and is a Level 3 qualified trainer and assessor. She runs weekly workshops for carers on various aspects of their role, from communication to end-of-life care. She also invites experts in to speak to staff and answer their questions.


Jodie’s career in care began with supporting people with learning disabilities and has seen her take on roles in residential homes and private care. When her personal life took her to Peterborough, Jodie joined Greenwood as a care supervisor and worked her way up to Registered Manager.


When not at work, Jodie is busy taking care of her kids and her little dog Shirley. In her downtime, she enjoys pottering in her garden or garage and can be found upcycling wooden furniture.

Frequently Asked Questions about Greenwood Homecare (Peterborough and all surrounding villages)

What Type of Services does Greenwood Homecare (Peterborough and all surrounding villages) offer?

Greenwood Homecare (Peterborough and all surrounding villages) offers Home Care.

How many Carers does Greenwood Homecare (Peterborough and all surrounding villages) employ?

Greenwood Homecare (Peterborough and all surrounding villages) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenwood Homecare (Peterborough and all surrounding villages) to verify any information. View our terms and conditions. Greenwood Homecare (Peterborough and all surrounding villages) has an Enhanced Service - more info.