Greenwood Homecare

1 Blenheim Court, Peppercorn Close, Peterborough PE1 2DU

Greenwood Homecare is an independent provider of home care serving Peterborough and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

Owner : Greenwood Homecare

Person in charge: Tom Chance (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 10

Staff Languages (other than English): Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Located at 1 Blenheim Court, Peppercorn Close, PE1 2DU. Next to the Salvation Army on the triangle.

Parking: Free onsite parking is available.

Latest Care Quality Commission* Report on Greenwood Homecare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Greenwood Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Greenwood Homecare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Greenwood Homecare is calculated as follows: ( (28 Excellents x 5) + (8 Goods x 4) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Greenwood Homecare is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Greenwood Homecare has a Review Score of 9.8 (9.778) from 6 Reviews

Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenwood Homecare?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenwood Homecare

  • Client / Service User
    5
  • Wife of Client/Service User
    1

From the first contact, my daughter made to Greenwood Homecare, they came to my home and immediately arranged care/support after hip/joint surgery. The carers have always been on time and very pleasant.

How likely would you be to recommend Greenwood Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Wonderful service I think they must choose their staff with care as everyone are really good and nice. Office also are very efficient. Very pleased.

How likely would you be to recommend Greenwood Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tom Chance, Director at Greenwood Homecare responded to this review on 14 Sep 2017:

Thank you very much for your kind words. It has been a pleasure providing care for this lady's husband.

I was entirely satisfied with my service from Greenwood. The girls were all friendly, caring and helpful and I get on well with all of them. I would definitely recommend them to my friends.

How likely would you be to recommend Greenwood Homecare? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Half an hour every morning and evening, general care provided as required.

How likely would you be to recommend Greenwood Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tom Chance, Director at Greenwood Homecare responded to this review on 27 Jul 2017:

It has been a pleasure providing care for this gentleman. Thank you very much for your kind review.

I was delighted with the service and care given during my respite visits. My carer was on time, kind, considerate, thoughtful and extremely helpful.
I will definitely be using Greenwood Homecare in the future. Many thanks for your help and for giving my husband peace of mind whilst away.

How likely would you be to recommend Greenwood Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Nina Roe, Registered Manager at Greenwood Homecare responded to this review on 29 Jun 2017:

What a fantastic review from this lovely lady we supported whilst her husband had a golfing holiday, giving her the support required as well as her husband some piece of mind. She was an absolute pleasure to deal with and we look forward to visiting her again in the future.

The carer that I've been having was very pleasant, caring and attentive. This is the first time I've had one outside my usual carer (who I've had for years). She was very good at washing and drying me and also having to put my cream on me. From the first day she was very experienced as I thought I would have to repeat what had to be done, so very happy with her work. Nice, easy going person and would recommend her and the company to anyone.

How likely would you be to recommend Greenwood Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Nina Roe, Registered Manager at Greenwood Homecare responded to this review on 18 May 2017:

It was a delight providing support to this lady who required some assistance at very short notice when her usual private carer had fallen ill. We were happy to provide personalised support with one of our experienced, highly trained and dedicated care team and it's great to hear such fantastic feedback about them.

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