What Type of Services does Apollo Care (North Liverpool) offer?

Apollo Care (North Liverpool) offers Home Care.

How many Carers does Apollo Care (North Liverpool) employ?

Apollo Care (North Liverpool) employs 20 carers.

Apollo Care (North Liverpool), Anfield Business Centre, 58 Breckfield Road South, Anfield, Liverpool, Merseyside L6 5DR

Review from Tracey C (Daughter of Client) published on 23 April 2024 Submitted via Website • Report

Overall Experience

I am amazed at the outstanding care provided to my father by Apollo's night carers. They communicate with my father all the time and spend time attending to all his care needs they are very professional they are an asset to the company each and every one of the night carers I would like to thank personally.

Coordinators and management communicate with me at all times updating care plans. Well done to a great company and their carers.

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Review from J M (Son of Client) published on 27 December 2023 Submitted via Website • Report

Overall Experience

The staff at Appollo Care are all very friendly, approachable and supportive, always going above and beyond to make sure all aspects of care are met.
Extremely happy with the service of the managers as well as the care staff.

Reply from KRISTEL THOMPSON, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for taking the time to review us. We are delighted that you are very happy with the service we are providing, our team strives to go above and beyond.

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Review from B G (Niece of Client) published on 20 December 2023 Submitted via Website • Report

Overall Experience

Apollo staff have always treated my aunt with respect and kindness.
They give peace of mind to family members who live many miles away, for example, they provided care and support when my auntie fell, notifying emergency services and family and staying with her until the ambulance came.
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promptly when noticing a smell of gas on a routine call. They notified family members and stayed to provide emotional support to my auntie until the situation was safe.
I would recommend Apollo Care to others.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this lovely review. We are so delighted you are so happy with the care we have provided for your auntie. Thank you again for taking the time to do this review.

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Review from A R (Client) assisted by family/friend published on 13 November 2023 Submitted via Postal Card • Report

Overall Experience

The care I have received has been very good. The carers have been friendly, helpful and very accommodating. Only issue I have is the call time varies greatly day-to-day.

Reply from KRISTEL THOMPSON, Franchise Owner at Apollo Care (North Liverpool)

Hello! Thank you for your amazing feedback! It is always lovely to hear our clients' opinions on the amazing work our team does. In relation to the care times, I can assure you we have taken this on…read more

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Review from W F (Husband of Client) published on 10 October 2023 Submitted via Postal Card • Report

Overall Experience

The carers are courteous and helpful and treat my wife with utmost care.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for taking the time to complete this review on behalf of your husband; we really appreciate it. We are delighted that you are happy with the overall care we are providing.

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Review from Janet G (Daughter of Client) published on 19 July 2023 Submitted via Website • Report

Overall Experience

On behalf of all my family to Apollo Care. My father receives two carers four evenly spaced times per day seven days per week. Two carers spend five days with him, four other carers (plus two Apollo Care office managers) provide him with care. This ensures that he has excellent continuity of care and

he is familiar and comfortable with all the individual carers. Occasionally having the two office managers have hands-on experience ensures they completely understand what my father's care entails from a first-hand perspective. All his carers treat him with dignity and respect, communicate with each other, and are extremely knowledgeable. The carers have a positive fun attitude and it’s clear it’s not just a job to them. My father has multiple and complicated needs. When the carers leave, he is comfortable, immaculately groomed and the house is always perfectly clean. They are quick to notice and communicate to the family pending supplies, changes in behaviour or potential problems immediately.

Reply from KRISTEL THOMPSON, Franchise Owner at Apollo Care (North Liverpool)

Janet, thank you so much for taking the time to write this review. We are so delighted that you are happy with every aspect of our team and what we do. We do work so hard to ensure that we can provide…read more

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Review from Gary F (Nephew of Client) published on 11 July 2023 Submitted via Website • Report

Overall Experience

Apollo are supplying an excellent service to provide for my wife’s uncle. The staff show genuine affection for him which I think illustrates how passionate they are about their profession. My main point of contact at Apollo is a staff member who has gone the extra mile on many occasions, organising

trips to the hospital etc for my wife's uncle. I would recommend Apollo to anyone looking for a care package.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for this lovely review. This is what we strive to do and offer the support needed to families as and when they need it by being flexible and going the extra mile for everyone.

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Review from Jack B (Client) published on 24 May 2023 Submitted via Website • Report

Overall Experience

The overall experience was extremely helpful. I was after help for a job and the staff were nice and helped me with whatever I needed. My confidence grew with their help and I know what to do in terms of looking for a job thanks to them.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this review. We are delighted that we were able to assist you with your job and your confidence. Be proud of yourself as you are the one who has grown in confidence. We are delighted…read more

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Review from Danielle W (Daughter of Client) published on 11 May 2023 Submitted via Website • Report

Overall Experience

My dad was brought home from hospital last August under palliative care, the Apollo staff were amazing. My first experience of such a situation, the girls went beyond to explain and comfort us. Always professional and we felt my dad was in safe hands. After my dad had passed the girls still checked

in on my mum and even attended the funeral, we would highly recommend, thank you girls you do a fantastic job.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this lovely review. We are pleased that you are happy with our team.

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Review from Tommy M (Relative of Client) published on 11 May 2023 Submitted via Website • Report

Overall Experience

My dad has recently been a client of Apollo Care and has told me about how he is being well looked after by the staff and how friendly they are and how much they care. They always listen to my dad and meet his needs and go out of their way to provide the best service possible and try to make my dad's

life better and happier. I met a few of the staff over the last couple of weeks and they are very pleasant to speak to and voice any concerns they have. The management at the office have always answered the phone and are in contact with my dad if something changes or if they need to visit for any reason. They are friendly and always positive. They are an amazing company for care.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this lovely review. We are delighted that our team have met all your dad's needs and assisted him to be happier. We strive to do this and improve the life of everyone we meet. It is so…read more

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Review from Peter S (Son of Client) published on 5 May 2023 Submitted via Website • Report

Overall Experience

I can see that the management structure at Apollo Care (North Liverpool) are trying to build a solid foundation to offer service users a premium service.
The day-to-day care team that my father has had are friendly and on the whole, take care of his needs to a satisfactory and good level of care.
Any

problems that my father has had, have been dealt with efficiently and in a professional manner by management. They are contactable to help with any concerns. Questions that we have had have been answered within an acceptable time frame.
Apollo Care (North Liverpool) at the time of writing have not disappointed our expectations.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for this wonderful review. It is so lovely to hear this positive feedback.

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Review from Gerry M (Sister of Client) published on 5 May 2023 Submitted via Website • Report

Overall Experience

My sister was sent home from hospital with end-of-life care. It became apparent that we needed help to keep her at home which was her wish that’s when Apollo stepped in. All the carers treated my sister with tenderness, courtesy and dignity. I cannot fault the care she received. The carers always had

time to chat and to make her a cup of tea after they had given her the care and attention she needed. The attention to care was tremendous and they treated my sister with respect. We were contacted every now and again by the company just to check all was as it should be again over and above. They gave us as a family such support and me personally gave me the strength to cope throughout my sister's care. Sadly my sister lost her fight with cancer and again the support we received from the team was second to none.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for this lovely heart-felt review. We are delighted that we were able to assist and offer support at a very difficult time for you all. We are so sorry for your loss. We are still…read more

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Review from William L (Client) assisted by family/friend published on 13 June 2019 Submitted via Postal Card • Report

Overall Experience

Everything and everybody is brilliant.

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Review from Joan H (Client) published on 4 June 2019 Submitted via Postal Card • Report

Overall Experience

I stopped teatime calls as at times, nobody called before 6.30 pm. On one occasion it was 7.35 pm, which is more like a bedtime call and far too late for a teatime meal. I would prefer morning calls to be between 10.00 am and 11.00 am.

On the whole, staff are friendly and courteous.

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Review from June M (Wife of Client) published on 4 June 2019 Submitted via Postal Card • Report

Overall Experience

I am very happy with the management and carers, they are all very efficient, caring and show dignity and friendliness to my husband, who has Parkinson's.

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Review from J B (Client) published on 28 May 2019 Submitted via Postal Card • Report

Overall Experience

I am very pleased and happy with the care that I receive. I couldn't ask for better and all the staff are wonderful.

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Review from B N (Client) assisted by family/friend published on 21 May 2019 Submitted via Postal Card • Report

Overall Experience

The service is good and the carers are very friendly.

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Review from Marion D (Daughter of Client) published on 17 August 2017 Submitted via Website • Report

Overall Experience

I would like to say a very big thank you for the wonderful care and kindness your carers are giving to my mother. They are fantastic. I live a considerable distance from my mother who is 104yrs old and quite fragile. They keep me informed and it is a great comfort to know she is so well cared for.