Walfinch Oxfordshire

Unit 17, White Barn, Manor Farm, Manor Road, Wantage OX12 8NE
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9.8 62 Reviews
  • Walfinch Oxfordshire, Wantage
Walfinch Oxfordshire provides in-home care to the elderly, vulnerable, recuperating and those living with a disability in England.

Governed by the Care Quality Commission, Walfinch Oxfordshire helps care for your loved ones in the comfort of their home, assisting clients with daily living activities.

Walfinch specialises in delivering companionship, home help, personal care and 24/7/live-in services.

They have great staff retention and all staff are fully trained and DBS checked. Walfinch Oxfordshire works very closely with its carers and clients.

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Care Provided by Walfinch Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kamajilt Gill (Manager)

Funding & Fees Guide for Walfinch Oxfordshire

  • Prices

  • Hourly care from £35 plus per hour.
    Live in from £1395 a week.

  • Bank holidays are double rate.

Walfinch Oxfordshire Reviews (62)

Total of 62, showing 1-20
9.8

Walfinch Oxfordshire has a Review Score of 9.8 (9.843) out of 10, based on 24 reviews in the last 2 years. Over all time Walfinch Oxfordshire has 62 reviews.

Overall Experience

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Date Published

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Review from A B (Friend of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have dealt with Walfinch since November 2024 and it is a good care company to deal with. The office is efficient and the staff are friendly. The carers are very friendly, professional and on time.

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Review from A R (Daughter of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to find a carer to help look after my 97 year old mum and to give me a break. This was daunting as it was not something I was familiar with, mum was unwell and quite frail at the time.
After contacting several care agencies and following a recommendation I found Walfinch Oxfordshire.
I could
not be more satisfied they are everything I could want from a care provider. The office staff are helpful, flexible, friendly, they check regularly that mum is happy with the care provided and that I am happy with the service.
The carers first met mum so she could get to know them. They are wonderful, kind, caring, great company for mum because they genuinely care how she is. They provide everything that mum or I need from them.
They are also professional at all times, knowledgable, trustworthy and reliable.
Both mum and I think very highly of the help and support we currently receive from Walfinch. It is excellent and I highly recommend this care agency.
They truly care.

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Review from N E (Friend of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visiting carers are lovely. They are very reliable, responsive to need, caring and helpful. Managers have also been very helpful. They have quickly responded to any queries and have kept in contact to check how the support is going.

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Review from J D (Daughter-in-law of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother in law has received from Walfinch. They are friendly, extremely helpful and accommodating to our needs both as a family and to the client. They have made changes to her care to ensure that her needs are best met and I would definitely recommend them.

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Review from Ann C (Sister-in-law of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The reason I haven't given 5 stars is I haven't met the carer myself. Everyone was very helpful to me in organising the care. My brother-in-law seems very happy with the carer who helps him. This is reassuring for me to know that everything is going well.

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Review from Stephen C (Husband of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visit my wife twice week, they are prompt, polite, and make her go for a walk or do puzzles
And attend to her for the two hours they spend with her. It makes her talk to others beside her family members, which is good as she suffers with traumatic anxiety and depression.
This helps give
me a break for those hours where I can go shopping or meet a friend for coffee,
Walfinch are excellent at sending me the program of the carers visits along with the time schedule.
Anything I wish to change they are so helpful and accommodating with my wishes.
They keep regular contact with follow up reviews by phone to check how things are working out for us..
I have no hesitation in recommending Walfinch as a very professionally run company that sets high standards in the caring world, which we all need today
Thank you and all your carers for a top class service.

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Review from J C (Sister of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Walfinch is professional, with good reporting systems, responsive and courteous staff in the office, and carers that fulfil their brief in the care plan with kindness and efficiency.
The brief creation document was a bit clunky to work to.
It has been a relief to have Walfinch look out for our brother
in the last 2/3 months.

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Review from William T (Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very excellent care provider, no complaints.
The care team are very professional and completely understand the carers needs and provides dignity.
The care team always asks if I'm taking my correct medication eating sufficiently sleeping and always asks about my well-being.

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Review from Pippa R (Daughter of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say thank you so much to two particular members of staff who have set up amazing care for my parents. My Mum is so happy with Nikki and looks forward to her visits. It is giving me peace of mind that somebody is there to provide help and support. My father is also happy he can now go
out and about with his carer. Thank you

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Review from Judy G (Friend of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased either Walfinch Home Care staff. They are obviously well trained and arrive and leave on time. They are sensitive yet understanding in dealing with a friend with dementia and hsppy to do small jobs if necessary. They arrive and leave on time.
Also the office staff are accommodating
when special requests are made to fit in with arrangements.

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Review from K R (Son of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care of my mum.
The carer's are very professional, treat her with respect and always chatter with her and gets a smile out of her.
Very happy with all the carer's
Weather we are there or not we no she is being looked after

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Review from J W (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum broke her hip on the 27th of December. Walfinch responded really well to the change in care requirements on her discharge from hospital, adding extra overnight care at very short notice. Communications always considerate, caring but pragmatic and responsive to the rapidly changing needs.

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Review from J W (Wife of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Walfinch. Carers are kind and caring and totally professional caring for my husband. The office staff and management are polite, friendly and totally efficient. I feel we are in safe hands.

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Review from M B (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch have been caring for my mother who has advanced dementia for over 6 years and I can honestly say that they always go above the norm to ensure my Mum is treated with respect and is well cared for.
Walfinch has always included my Dad providing support where needed to deal with his wife's illness.
This support is gradually being increased as Dad's physical needs have also increased.
I would not hesitate to recommend Walfinch as a care company to support your loved ones at home.

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Review from S B (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional team who are very kind and caring. My mother enjoys her visits and they support her independence and also provide me with peace of mind. Team were fantastic in supporting her and me after an accident and helping her recover.

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Review from Peter C (Husband of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that have come to us are caring, kind, and efficient. We get a weekly schedule which if we have good reason we can alter. We use the carers both as assistance and once a fortnight as companionship.

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Review from D W (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and lives with me at home; she is bedbound and her behaviour can be challenging. I asked Walfinch to provide a live-in carer recently while I went on holiday. I was very impressed by the detailed risk assessment they undertook prior to the placement. The care manager
was compassionate and professional and made several helpful suggestions to improve her quality of care (e.g. arranging occupational therapy and mental health team reviews, fire service and health and safety assessments). The Walfinch carer was the best carer we have had. She was very experienced with a detailed understanding of dementia. She was kind, calm, patient and gentle with my mother at all times. She coped extremely well on the more difficult days. We had an additional carer coming in twice daily to help during pad changes and they all reported back in very positive terms. I have already booked with Walfinch for my next break and cannot recommend this company highly enough.

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Review from A B (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team highly enough with the speed and the efficiency to enable my mum to spend her last days in her own home, as was her wish. Everyone came together and all the equipment was in place and she was in her own home with a live in carer within a week. All the staff were very caring,
friendly and helpful. As a family we were very touched that mums live in carer also came to her funeral, that meant a lot to us. It was a horrible and difficult time for us all but we were guided and helped by Walfinch Oxfordshire and we will always be extremely grateful that they enabled mum to be in her own home. First class service in a stressful time. Thank you.

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Review from P O (Friend of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch cared for my elderly friend, who needed a live-in carer for over a year, as she did not want to leave her home for over 50 years. The carers were wonderful, kind, considerate and hardworking. The house had become neglected and they turned it back into a warm welcoming place where my friend
had a good life right to the end.
The agency itself had to overcome a number of challenges but always put my friend front and centre.
I cannot fault their care and to quote my friend 'I think I have been very lucky' in relation to having such good care in her own home.

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Review from Ian B (Son of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire is an extremely professional care provider, they took time to understand Dad's needs when we first met in June 2023. I was personally introduced to Dad's live-in carer before I collected him from the hospice. At all times, she had Dad's best interests at heart, providing him with
respectful care and demonstrating compassion and empathy in all her interactions with him. She would take him to his favourite places or his appointments, which made things easier for us and allowed us to have more quality time with him. As Dad deteriorated, she would keep us updated and let us know if anything else was required, which again provided us with comfort that Dad was being well looked after. When a second carer was required, this was organised with the minimum of fuss, which was most appreciated. We feel lucky that we had this support for Dad's last 16 weeks.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Walfinch Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Walfinch Oxfordshire is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Oxfordshire is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Kam

Kam Gill

Job Title: Managing Director

Your local Oxfordshire branch of Walfinch is owned by Managing Director Kam Gill.


Kam graduated from the University of Cardiff with a BSc in Dental Technology and went on to establish a career as a dental technician whilst simultaneously raising her two sons. Kam later moved into the care industry recruiting staff for a local home care company where she continued to gain experience across other parts of the business before launching the local Oxfordshire branch of Walfinch.


Kam and her team work with dedication and professionalism to offer trusted care for anyone who needs a little extra support in their home so they can continue to live independently in the place where they are happiest.


Frequently Asked Questions about Walfinch Oxfordshire

What Type of Services does Walfinch Oxfordshire offer?

Walfinch Oxfordshire offers Home Care.

How many Carers does Walfinch Oxfordshire employ?

Walfinch Oxfordshire employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Oxfordshire to verify any information. View our terms and conditions. Walfinch Oxfordshire has a Platinum Service – more info.