Walfinch Oxfordshire

A responsive and reliable service.

I don't have any problems with Walfinch carers; they are all efficient and caring. I have had some with staff efficiency, however.

The carers are conscientious and respectful. The staff in the office are helpful and proactive, and courteous. We appreciate the flexibility in the scheduling, and the information on visits supplied through the app.

From the moment I made my initial telephone call to Walfinch, I received excellent service. They were prompt with getting relevant home cover care for my Father and the carers that attended were polite, punctual and kind. I couldn't recommend them more.

We attended one of the exercise classes that Walfinch provide, lead by Olli. It was excellent and just what was needed to start on the road to recovery. Gentle, but organised and suitable for all levels of fitness. Thank you. Communication before hand was good and we were made to feel most welcome

Walfinch is providing excellent care and support. The service is very reliable and as care needs have changed we have had exemplary guidance and help through transitions to increasing levels of care. Most importantly, all the staff have been lovely and communication is very effective so we find it easy to keep in touch day to day.

I can't thank the amazing Walfinch Team enough for their kindness and support and helping us with extra care for my parents at what has been a very difficult time for our family. I have met the carers at my parents and the care that is given is incredible.

Very prompt visit from the Walfinch representative to speak to Mum about the care/help she was wanting. Mum felt very relaxed and able to tell Kam her needs. The paperwork was emailed the following day. This explained everything you would like to know about the company. Also everything that was needed from Mum and what was expected from her carer. The care started the Monday of the following week. Mum has had 2 lovely ladies visit her and she is very happy and accepting of them. I would certainly recommend this care company for anyone who is looking for help for their loved ones.

I would be very happy to recommend Walfinch.

4) Overall, totally satisfied and appreciative of the care provided.

WalFinch carers visited my mother at home for several years, and were of great help and comfort to her. They coped well with routine work, with complex matters (e.g. mental health matters) and with emergencies. They were kind, competent, well-meaning and friendly. Support from the management and office was very good, and my mother especially enjoyed coming to the WalFinch Christmas party.

In the short time we have been clients of Walfinch, we have found both the staff at HQ in Wantage and the carers whom we have met to be straightforward in all matters, and to have a clear understanding of the needs of their patients, and friendly and diligent in their approach.

The management team are always on hand to help and carry out regular audits of their own staff. This is essential in any organisation in order to maintain the very high standards that Wallfinch achieve.

Very, very impressed with Walfinch. The quality of the care, the communication, the attention to detail of what the client likes, the abilities and food options. All home cooked food and excellently created.

They went above and beyond in the care provided for my client, taking her out for trips, cups of tea out, hospital trips, eye appointments etc. Even emergency trips in the night. We had 24 hour carers who did a superb job in keeping my client in her own home which is what she wanted from the beginning.

I totally recommend them to anyone with a care need, whether part time, full time or 24 hour care. Lovely staff both in the office and out in the home.

We have dealt with Walfinch since November 2024 and it is a good care company to deal with. The office is efficient and the staff are friendly. The carers are very friendly, professional and on time.

I am very pleased with the care my mother in law has received from Walfinch. They are friendly, extremely helpful and accommodating to our needs both as a family and to the client. They have made changes to her care to ensure that her needs are best met and I would definitely recommend them.

Thank you and all your carers for a top class service.

It has been a relief to have Walfinch look out for our brother in the last 2/3 months.

The care team always asks if I'm taking my correct medication eating sufficiently sleeping and always asks about my well-being.

Weather we are there or not we no she is being looked after