Walfinch Oxfordshire

Unit 17, White Barn, Manor Farm, Manor Road, Wantage OX12 8NE
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9.8 63 Reviews
  • Walfinch Oxfordshire, Wantage
Walfinch Oxfordshire provides in-home care to the elderly, vulnerable, recuperating and those living with a disability in England.

Governed by the Care Quality Commission, Walfinch Oxfordshire helps care for your loved ones in the comfort of their home, assisting clients with daily living activities.

Walfinch specialises in delivering companionship, home help, personal care and 24/7/live-in services.

They have great staff retention and all staff are fully trained and DBS checked. Walfinch Oxfordshire works very closely with its carers and clients.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: from £1395

Bank holidays are double rate.

These prices are only a guideline, please contact Walfinch Oxfordshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kamajilt Gill (Manager)

Walfinch Oxfordshire Reviews (63)

Total of 63, showing 41-60
9.8

Walfinch Oxfordshire has a Review Score of 9.8 (9.836) out of 10, based on 23 reviews in the last 2 years. Over all time Walfinch Oxfordshire has 63 reviews.

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Date Published

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Review from Jason (Son of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the person responsible for arranging care for both of my parents, whose needs have increased, and at times, changed rapidly, I am so grateful to have found Christies Care.
The staff have been great, and as we have them around so many hours every day to help, we have really appreciated the way they
can blend in when not being fully engaged with caring. The manager has been a very caring and understanding leader for us to engage with and has always done her utmost to make sure we have exactly the right level of care. My Mum has been as impressed with them as I have, and one thing I don't worry about is who is looking after my Dad. I have complete trust in them because through more than a few very challenging events they have risen to meet whatever it was and keep us all calm and reassured.

Reply from Kamaljit Gill, Provider at Walfinch Oxfordshire

Thank you. It is a pleasure caring for dad and a support system for mum. Thank you for the review.

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Review from Belinda P (Daughter of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother’s dementia was getting worse and I was looking for care, so mum could stay at home. I was recommended Christies Care and have been very happy with the staff and care provided. The manager was very approachable and allowed me to voice any worries I or my brothers had. We have upped the amount
of care received, however, we anticipate the need for this will rise again shortly.
Mum enjoys having the company and we are grateful that we know she is getting a hot meal, a good walk (weather permitting) personal hygiene looked after and household chores done.
Thanks to everyone at Christies Care.

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Review from Rebecca H (Daughter of Client) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call, I knew I was in good hands. The manager took time to talk me through how she could help offer some aftercare support to my mother and father after my father had a severe stroke in June this year. It was a huge relief to us all and Dad has enjoyed chatting with the carers
and it has helped give me and my mum some time to re-energise herself during the weeks. It was a stressful time and the regular reliable service we received made everyone feel better. I would highly recommend Christie's Care to anyone looking to support family or loved ones. Top service and special mention to two particular members of staff. My dad has loved being taught Welsh. Thank you so much.

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Review from Hetty M (Daughter of Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Christies Care for the past 6 months for my elderly parents. They were very reluctant to have care and the carers have approached them with sensitivity and a gradual approach. They are always very professional, kind and reliable. They always respond promptly to my communication and
have been extremely helpful navigating the system to get more support for my Mother.

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Review from James Y (Son of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Christies Care has been outstanding. My father suffers from advanced Vascular Dementia and has been a long-term client with Christies Care (formerly Eaton Care). The companionship care provided ensures I am able to attend work throughout the week and the communication between the
Carers and Management is excellent (should my Father have any difficulties whilst I’m at work). The 'attention to detail' provided ensures my Father remains engaged, active and is heart-warming, professional and gives my Dad dignity. Recently my Father, placed under a 12-week shield isolation as a precaution and despite the Carers use of all precautions and PPE it was me that had to remain at home as well, so paused the care. Whilst this makes future staff planning difficult for Christies Care they remained understanding and the excellent and professional care will continue once isolation pause completed. Highly recommended.

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Review from Luke D (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies sent an amazing carer, who I could not speak more highly of.
If she had not been there, then I don't know what would have happened, but it would have been completely awful. She took it in her stride and got on with sorting things out.
In addition, the manager and her staff at Christies have
been incredible. On several occasions, I've come to her with problems I thought would be insurmountable, and she's just got on and made them go away, often at very short notice.

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Review from Nicola M (Daughter of Client) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Eaton Care have been an integral part of my mother's recovery following emergency surgery in June 2019. They have also been a great support to my father who has become my mother's carer. Nothing is too much trouble and they have been very flexible about putting in place the level and type
of care which suited my parents. They have really been a part of helping get my parents into a better place. My brother and I both live overseas and Eaton Care have really helped us manage the situation together and feel relaxed about my parents' care.
I have been very impressed by the attitude and personal approach they take towards their clients - they are the type of company you would want to work with for your own parents.

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Review from S C (Wife of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency came promptly to assess our needs and within a couple of working days provided a carer who was simply marvellous in looking after my husband.
Being a strong, fit man, he was easily and repeatedly able to cope with my husband's weight whilst delicately turning him in bed. He also showed excellent
sensitivity in tasks such as shaving and intimate personal care.
All was done with loving attention to detail.

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Review from Steve B (Son of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care provided for my father who suffers from early dementia.


I needed to get care arranged quickly after he was discharged from hospital and Eaton Care Services couldn't have been more helpful in arranging a care plan at short notice. My father is now happy and well

looked after.

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Review from Joanna C (Friend of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received attentive, kind, sociable and compassionate end of life care delivered with skill and great respect for her dignity and her level of infirmity. The team of carers worked with district nursing staff, a live-in carer, GP and friends monitoring and communicating on any physical changes
and adapting to changing needs. The team manager was very attentive and supportive, using the benefit of her experience wherever she could, to help the care run smoothly and seamlessly.

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Review from Jim M (Son of Client) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and caregivers are extremely helpful and professional. They provide quality and dignified service.

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Review from Caroline W (Wife of Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided by Eaton Care. Over the last year, they have provided a reliable and caring service, with flexibility as my husband's needs have changed. We have had overnight care, daytime care and a period of live in care. The team is well managed and well chosen, friendly,
professional and understanding of the stress 'the wife' experiences too, as well as understanding the person with PD and dementia. I would recommend their services.

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Review from Kerry F (Wife of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving home we were very apprehensive about starting over with a new care agency. We need not have worried, immediately after meeting the manager and the carers we were put at ease. The carers are friendly and adaptable to whatever situation arises each day, nothing seems to phase them. They
take a personal interest in what my husband likes so that they can chat about it with him. They also take the time to ask how I am, making me feel supported too. If time allows during a call the carers will always ask if there is anything else they can do to assist us. Although we have only been with the agency a short time I already feel comfortable leaving my husband with the carers, as I know he is happy and safe with them, allowing me a much-needed break.

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Review from Seran S (Daughter of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful for the care and support we receive from the manager and the team. My mum has vascular dementia and can be difficult at times. I am unable to provide the care she needs and without the home care team I would be under a lot more stress and worry with mum. They do a fantastic job.

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Review from Val P (Sister of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into supported housing after living with our mother for over 60 years. He found living on his own a challenge and was unable to cope with many of the basic living skills. He was referred to Eaton Care for care visits to support him to cope with these challenges and help him to remain
independent in his own home.
He has been receiving three care visits weekly to assist with shopping, planning and cooking meals. He is finding these visits very beneficial and looks forward to the carers support who he finds friendly and approachable. He has built up a good rapport with them.
I have also found the carers input a great help as it gives me some relief to have their support.

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Review from Paul H (Son of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Care looked after my mum in her own home during her palliative care for Cancer. I cannot be more grateful or happier with the compassion, reliability, personal interest and professionalism of the care they provided. Thanks to the team and the carer assigned my mum was not only able to manage in
her own home right through her palliative care period but also enjoy and look forward to the visit of her carer which brought her huge emotional as well as the physical benefits of care. The service and team truly worked in a way which actually cared for my mum, as opposed to just "providing care". In the period of time that Eaton Care has been with us, they have become a welcome and important part of the family support for mum. I was concerned about introducing private carers and how it would work out, however, Eaton Care was wonderful to us all.

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Review from Penelope A (Daughter of Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very overwhelmed about having carers but they have been wonderful and made me feel very comfortable. They brighten up my day and make me forget for a short while that I have dementia. I am very thankful to all involved.

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Review from M L (Client) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found to date that the service provided has been very good overall.

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Review from Sylvia S (Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care assistants are very good, the level of care is good, very helpful and caring. Will help with most things.

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Review from Patricia H (Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring person and the same person everyday ant the same time. Unless I or cover change time. Willing to do anything always cheery and feels like a friend. My care is temporary post foot surgery but the care has been invaluable. Very pleased and would recommend them.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Walfinch Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Walfinch Oxfordshire is calculated as follows: ( (114 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 134 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Oxfordshire is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Kam

Kam Gill

Job Title: Managing Director

Your local Oxfordshire branch of Walfinch is owned by Managing Director Kam Gill.


Kam graduated from the University of Cardiff with a BSc in Dental Technology and went on to establish a career as a dental technician whilst simultaneously raising her two sons. Kam later moved into the care industry recruiting staff for a local home care company where she continued to gain experience across other parts of the business before launching the local Oxfordshire branch of Walfinch.


Kam and her team work with dedication and professionalism to offer trusted care for anyone who needs a little extra support in their home so they can continue to live independently in the place where they are happiest.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Oxfordshire to verify any information. View our terms and conditions. Walfinch Oxfordshire has an Enhanced Service - more info.