Walfinch Oxfordshire

Unit 17, White Barn, Manor Farm, Manor Road, Wantage OX12 8NE
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9.8 62 Reviews
  • Walfinch Oxfordshire, Wantage
Walfinch Oxfordshire provides in-home care to the elderly, vulnerable, recuperating and those living with a disability in England.

Governed by the Care Quality Commission, Walfinch Oxfordshire helps care for your loved ones in the comfort of their home, assisting clients with daily living activities.

Walfinch specialises in delivering companionship, home help, personal care and 24/7/live-in services.

They have great staff retention and all staff are fully trained and DBS checked. Walfinch Oxfordshire works very closely with its carers and clients.

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Care Provided by Walfinch Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kamajilt Gill (Manager)

Funding & Fees Guide for Walfinch Oxfordshire

  • Prices

  • Hourly care from £35 plus per hour.
    Live in from £1395 a week.

  • Bank holidays are double rate.

Walfinch Oxfordshire Reviews (62)

Total of 62, showing 21-40
9.8

Walfinch Oxfordshire has a Review Score of 9.8 (9.843) out of 10, based on 24 reviews in the last 2 years. Over all time Walfinch Oxfordshire has 62 reviews.

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Review from P A (Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch has been providing care for a family member for over a year.
They have guided us through the transition from daycare to full-time care and provided a thoroughly professional service. We would highly recommend the manager and her team to anyone.

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Review from Claire P (Wife of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on end-of-life care for nine weeks and his regular team of carers were compassionate and empathetic. They looked after him with gentleness and dignity and were very professional. They laughed at his jokes and listened to the stories he told them. They were also a great help to me as they
carried out jobs around the house and sometimes in the garden. The best times for my husband were when the carers got him in a wheelchair and wheeled him into the garden where he loved feeling the sun on his face. They were always ready to help in any way needed.

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Review from G B (Son of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire live-in staff looked after our father really well for 9 months or so up to May this year. He suffers from dementia and often presented with mood swings and difficult behaviours, but the manager and the team were patient and gracious and dealt with all this really well. Our father
is in a care home now but we have been assured that should we want to have live-in home-based care again they will be here to help, which is a real reassurance. Thank you all for your help and good care.

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Review from David S (Son of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care Walfinch provide is excellent, the staff are reliable, friendly and caring. We have had the pleasure of dealing with this company for over one year and found that if we had any problems the staff were always ready to help. Mum, who is just over 100 years old and has dementia, thoroughly
enjoyed their visits and also, I found that it took away a lot of pressure on me. We are both very satisfied with the service.

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Review from Tony T (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has found great peace of mind with having the carers from Walfinch supporting our dementia-suffering mother for almost a year now.
We started with 3 days per week but then increased the visits to daily, as it became essential to keep her on track with her medications.
All the staff involved
have been very professional, supportive, caring and friendly to us all, especially mum. The online log of the carer visits works really well, allowing my sister and me to keep on top of developments, as well as post our own comments/requests.
Walfinch has our deepest thanks for a job well done, as well as our recommendation for care for your loved ones.

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Review from Carol B (Daughter-in-law of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire has recently taken over relief visits to our father-in-law who has dementia. We are very pleased with the care that has been provided. They are treating our father-in-law with respect and maintaining his dignity. They are supportive to us as a family.

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Review from Rob O (Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very flexible with my needs and try to help with everything I need to do. They are very welcoming and sociable so if it's cooking or playing games or just a chat they are very understanding and make you feel a lot more needed in the community as well.

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Review from Jacquie E (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire provided waking nights care for a few weeks, at very short notice, for my father (who has dementia) when his existing care package suddenly became inadequate. The manager was very helpful, caring and diligent when assessing my father's needs and the whole process of putting the
care in place was extremely professional. The carer provided was excellent and slotted into the existing package seamlessly. Many thanks to everyone for helping us through a very tricky time.

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Review from Nicky T (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, who has dementia and other complex health needs, used carers from Walfinch (previously Christies) for about 18 months until her recent move to a care home. We don't live locally and were very pleased with the excellent quality of care and support provided. As well as having a great team of carers,
the staff were responsive, reliable, flexible and helpful, which gave us peace of mind when mum had repeated hospital stays.
The agency made sure that mum had the same team of carers so they got to know her well, and she enjoyed their company. The carers were excellent - confident, kind, friendly, thoughtful and genuinely cared about her. We felt she was in safe hands and thoroughly recommend this company.

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Review from Trevor S (Son of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Walfinch, Oxfordshire who care for my dad who has dementia. The carers are very supportive of my dad, with their skills of making Dad feel comfortable, preparing his meals, assisting with personal care, engaging with Dad with conversation in general and knowing what to say when
he has occasional confusion. Also doing general housework to keep things ticking over. I would strongly recommend this company. The manager is very engaging and meets with Dad/me/carers at times for updates and further help when required. The carers have a great relationship with Dad and contact me if needed.

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Review from Jacquie B (Daughter of Client) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch, formally of a different name, have been providing personal care for my mother for the past 2 years. I am very satisfied with their staff and the standard of care provided. A small team of carers have been used throughout so Mum has been able to really get to know them.

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Review from Duncan B (Son of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very happy with the service, frequently commenting on the care and kindness of the three carers she has met. This has been a very considerable help to the family as we can now be confident that she is much less isolated than formally and able to get help with a range of daily needs.

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Review from Conan B (Son of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dealings with Christie's have been first class right from the initial phone call to them. More importantly though, after a little scepticism, my mother has embraced the whole idea of home care and now looks forward to her visits from her carers all of whom she seems to like and find helpful. My family
are therefore more than content as a result.

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Review from Kay H (Friend of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Christies Care for the compassion and kindness of the live-in carers and daytime carers for my friend in the later stages of her illness. We found the support to be invaluable and were very grateful to have such a great team to care for my friend.

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Review from Elizabeth N (Daughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the thoughtful and kind care my mother received. The management were very supportive with any problems or concerns my mother or the family had. Would highly recommend Christies Care Oxfordshire.

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Review from Kim S (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies has been providing care for my mother for the past few months. The carers are all extremely confident, diligent and very caring. The support management and admin team provide an absolutely 1st class service, no call or matter is left unattended, and the response is almost immediate. They have
also been very flexible to accommodate the varying date requirements for my mother, as I share the care with my sister on a two-weekly basis. This is an extremely professional company. I would not hesitate to recommend it to anyone requiring any type of care service package. Well staffed and always willing to go the extra mile to help.

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Review from Elizabeth D (Sister of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care with a capital C! Communication excellent, notifying us quickly, if there are any concerns. Even though my brother has only been receiving care for three weeks, he already looks forward to the visits, enjoying their company and regarding them as his friends. The carer's input has inevitably reduced
our input towards his daily care, and this has been most welcome, for all parties.

Reply from Kamaljit Gill, Provider at Walfinch Oxfordshire

Thank you. All the carers looking forward to the visit. Pleased to know that you are happy with the service.


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Review from Marika G (Daughter of Client) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother wished to stay in their home. My father is my mother's full-time carer. It became apparent after both contracted Coronavirus that they needed urgent assistance to remain comfortable together at home. The problem was acute. I turned to Christie's Care who engaged carers in under
a week. I cannot fault any point of care-giving or effortless kindness given to my mum and dad by the team at Christie's Care. They understood completely the difficulty my father would have handing over the reins to others and managed this difficult process with aplomb. They are very flexible about my parents' changing needs and have strategies to manage these too. The difference to my father is extraordinary - the burden lifted from him, has made him blossom. My mother is delighted to have a carer that she likes enormously and can relate to and who cannot do enough for her. Excellent care and being 'in the loop' is also a massive relief to my brother and me. Thank you Christie's Care.

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Review from Geoffrey L (Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first started with the company which changed to Christies Care Oxfordshire with essentially no difference. They have responded well to any of my requirements which change from time to time by taking me to hospital when required. The staff have responded well to my ever-changing needs and my various
shopping requirements.

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Review from Jason (Son of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the person responsible for arranging care for both of my parents, whose needs have increased, and at times, changed rapidly, I am so grateful to have found Christies Care.
The staff have been great, and as we have them around so many hours every day to help, we have really appreciated the way they
can blend in when not being fully engaged with caring. The manager has been a very caring and understanding leader for us to engage with and has always done her utmost to make sure we have exactly the right level of care. My Mum has been as impressed with them as I have, and one thing I don't worry about is who is looking after my Dad. I have complete trust in them because through more than a few very challenging events they have risen to meet whatever it was and keep us all calm and reassured.

Reply from Kamaljit Gill, Provider at Walfinch Oxfordshire

Thank you. It is a pleasure caring for dad and a support system for mum. Thank you for the review.


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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Walfinch Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Walfinch Oxfordshire is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Oxfordshire is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Kam

Kam Gill

Job Title: Managing Director

Your local Oxfordshire branch of Walfinch is owned by Managing Director Kam Gill.


Kam graduated from the University of Cardiff with a BSc in Dental Technology and went on to establish a career as a dental technician whilst simultaneously raising her two sons. Kam later moved into the care industry recruiting staff for a local home care company where she continued to gain experience across other parts of the business before launching the local Oxfordshire branch of Walfinch.


Kam and her team work with dedication and professionalism to offer trusted care for anyone who needs a little extra support in their home so they can continue to live independently in the place where they are happiest.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Oxfordshire to verify any information. View our terms and conditions. Walfinch Oxfordshire has a Platinum Service – more info.