Homecare For You Nelson

23-25 Burnley Road, Brierfield, Nelson BB9 5JL
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1.3 3 Reviews
  • Homecare For You Nelson, Nelson
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Care Provided by Homecare For You Nelson

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in Charge

  • Sophiya Pathan (Manager)
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Homecare For You Nelson Reviews (3)

1.3

Homecare For You Nelson has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years.
Over all time Homecare For You Nelson has 3 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 1
Date Published
  • 3
  • 1
  • 1
  • 1
  • 2
Reviewer Connection to Homecare For You Nelson
  • 2
  • 1
Total of 3, showing 1-3
Review from Javed A (Husband of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My wife is client of Home care for U. Last December I called Mehfooz Director of Home Care 4 U.
Asked Mehfooz we are going on Holidays In Jan 2026. So he knows not to send our invoice to the Council. We receive Invoice for payments from the Council Jan Feb March Last I week I called Mehfooz the director
to remind him. He said oh we
forgot but Simon will sort it out on Monday. I explained to Mr Mehfooz. I called please forget he replied
" Please don't me" then blocked my mobile number.
I was shocked. Today I called Office to
Remind. The lady answered my call. I said please can you put on to Simon. She replied he's in Meeting. I asked what time he will finish meeting. I don't know ring later. I told her my name but she ignored. I felt she knew soon as I mentioned my name. I was expecting her to take my details as pass on to Simon. Normal
Procedure. I felt this Care Company don't take any notice. Not even out feedback. It's terrible costumer Service.
Reply from Simon, Manager at Homecare For You NelsonI'm sorry to hear that you're unhappy with the customer service from Homecare For You. Our staff work extremely hard to ensure that we provide high quality care. When I spoke to you, shortly after you called for me, you did say that you and your wife were very happy with the care that she gets.
Invoices are sent by the council not HCFY. In this instance, there has been an error resulting in you being invoiced for the period that your wife was on holiday. As soon as I was made aware of this, I corrected the error, apologised, and explained that you will receive a full refund. Each office has a management team to deal with any concerns such as this. However, you didn't contact the office but called the Company Director on his personal mobile number. Unfortunately, due to this, the information was not passed on to the finance department. However, as explained on the phone, this has now been corrected and you will be fully refunded for any over payment. Sorry for any inconvenience caused
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Khalida Z (Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Homecare For You for over 10 years now and can honestly say that having had a few other companies previously I am so glad I made the choice to go to Homecare they treat their clients with respect and dignity they always go the extra mile if they can and are always available anytime
for their service users and will always help if any issues regarding care. The company is reliable friendly and honest I would highly recommend them. Keep up the good work Homecare!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my carer and myself are both on same page our relationships strong and if any changes need doing we both sort it out so every ones happy. When I go shopping I let him know and always puts my shopping away.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Homecare For You Nelson is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.333 for Homecare For You Nelson is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Homecare For You Nelson is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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