Mayfair Homecare - Portsmouth

33 Kingston Crescent, 4th Floor Internet House, Portsmouth PO2 8AA
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9.5 7 Reviews
  • Mayfair Homecare - Portsmouth, Portsmouth
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Care Provided by Mayfair Homecare - Portsmouth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £12.20 – £31.35
  • Weekly Live-in Care Fees: £1350 – £1600

Please contact the office for a free consultation, all prices depend of level of service needed

These prices are only a guideline, please contact Mayfair Homecare - Portsmouth to find out the exact price for your requirements.

Contact Mayfair Homecare - Portsmouth to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mayfair Homecare - Portsmouth to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nathan Freeman (Manager)
Are you the Owner/Manager of Mayfair Homecare - Portsmouth? View your Advertising Options

Mayfair Homecare - Portsmouth Reviews (7)

9.5

Mayfair Homecare - Portsmouth has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Mayfair Homecare - Portsmouth has 7 reviews.

Overall Experience
  • 6
  • 0
  • 0
  • 0
  • 1
Date Published
  • 7
  • 2
  • 2
  • 5
  • 2
Reviewer Connection to Mayfair Homecare - Portsmouth
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Paul B (Son of Client) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to pass on my sincere thanks to the Mayfair Care team who have been supporting my mum for the whole of 2025. My mum is 94.5 years old and she has had a difficult time over the whole of this year. As her health has declined she has increasingly relied upon the care team to support her continued
living at home. The support has been nothing short of fantastic and it has made a tremendous difference to both mum herself and to her family. The care team are very attentive, caring and very hard working and that effort has made a huge difference. Mum really appreciates all the help she has received. As we approach Xmas day it marks nearly a full 12 months of reliance upon everyone and it is no small coincidence that she has seen an uptick in her health over the last few months. I continue to be very grateful to a great team of lovely people. Thank you all so much for what you do. Paul
Reply from Jennifer Boyce, Care Service Director at Mayfair Homecare - PortsmouthThank you for sharing your experience with Mayfair Homecare. We are so proud to be able to provide support to your loved one and look forward to continuing to do so. We will share your feedback with our care team whom will be very pleased to hear.
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Review from Jennifer S (Daughter-in-law of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayfair's care was exceptional. My mother-in-law has fast-progressing dementia, and after struggling with another company, the Portsmouth City Council connected us with Mayfair. The difference was night and day-she was treated with dignity, respect, and genuine kindness. She even looked forward to their
visits. One staff member in particular was incredible, guiding us through every step as her condition rapidly changed. We are deeply grateful for their compassion and professionalism.
Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - PortsmouthThank you for your kind words, we will pass this onto the the Team
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Review from J H (Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a service user with Mayfair now since January 2024. Ever since then, I have felt my confidence grow and also become a better version of myself. The carers are always polite, helpful and friendly, completing all the tasks I need with high competence, and have absolutely changed my life for
the better. Being a part of Mayfair has allowed me to feel cared for and supported, but also allowed me to gain some independence for myself, and for that I am completely grateful. Office Staff are brilliant and thoughtful, always positive over the phone and lovely to speak to.
Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - PortsmouthThank you for your kind words. We will pass this on to your team and I know our carers love supporting you too.
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Review from Tina W (Daughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Has greatly improved since two carers have been on the team, feel like I'm listened to. It's very important for me that my mum is in great hands as I'm not in the best of health and cannot be available 24/7.
Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - PortsmouthThank you for your kind words, we are glad things have improved and that you feel you are listened to, we do try our best to improve for every client. Thank you again for your time in completing this review.
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Review from Tracey T (Wife of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayfair Care are the best, they are always on time always wear their uniforms, interface themselves and do the jobs they are meant to do and if we have any trouble the office staff do their best to sort it out so Mayfair care is brilliant.
Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - PortsmouthThank you for your kind words and ongoing support.
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Review from Mark W (Son of Client) published on 20 November 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Management is extremely poor. Carers seem under extreme time constraints so fail to complete tasks, rarely turn up on time (if at all) and neglect vital care issues. Managers promise to address problems but don't, they pay lip service only, promising to rectify problems but failing to. We used Mayfair
for many years fearing that there were worse care providers out there however eventually the service was so poor and managers were simply telling lies when replying to complaints, therefore, we ended the arrangement for them to provide care to our family. This was the best thing we ever did as the care we received from Mayfair versus the care we now receive from the company we swapped to is incomparable. We now realise just how poor Mayfair are as a care provider. We'd suggest anyone considering Mayfair to look elsewhere, they are an extremely poorly run company.
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Review from Brian Douglas C (Husband of Client) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this organisation highly enough. They cared for my wife for 12 months during 2018 - 2019 and they could not have treated her any better. Each and every one of them, male, female, young and not so young, treated her as if she was their own mother. The compassion which flowed from them
during the whole period of care was overwhelming, I didn't realise that such feelings still existed in this hard world today. Some of their staff even came and paid their respects at her funeral and expressed the condolences of every one of their colleagues.
If you want excellent care for yourself or a loved one the Mayfair Homecare is the place to go.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Mayfair Homecare - Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Mayfair Homecare - Portsmouth is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Portsmouth is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Mayfair Homecare - Portsmouth

What Type of Services does Mayfair Homecare - Portsmouth offer?

Mayfair Homecare - Portsmouth offers Home Care.

How many Carers does Mayfair Homecare - Portsmouth employ?

Mayfair Homecare - Portsmouth employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mayfair Homecare - Portsmouth to verify any information. View our terms and conditions. Mayfair Homecare - Portsmouth has an Basic Service - more info.