Right at Home (North Cheshire & Leigh)

Lowton Business Park, Newton Road, Lowton, Warrington WA3 2AP
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10 84 Reviews
  • Right at Home (North Cheshire & Leigh), Warrington
Rated as 'Outstanding' by the Care Quality Commission in August 2019, Right at Home is committed to delivering the best quality care possible and uses value based recruitment to ensure their clients are cared for in the same way a family member would be.
   
Right at Home's is a family run, professional and friendly team who works closely with individuals and their families to ensure they are fully supported and achieve the best possible outcomes. The quality care provided is based on personal experience of the owner having received poor quality care for a loved one.

Right at Home carefully select Caregivers for their compassion and empathy, taking on only those with a genuine caring nature and training them to the highest standards. Minimum one-hour visits and continuity of Caregivers allow for a meaningful and lasting relationship with clients which is key to building trust.

Carers place a great emphasis on providing support for individuals and tailoring this to each persons needs. This can be anything from sharing a cup of tea, a chat and a joke which can make a huge difference to the health and well-being of the person being cared for, to 24/7 live-in care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Fees vary depending on the package of care.
Please contact for details

Good to Know

Group/Owner

Person in charge

  • David Meanwell (Managing Director)

Right at Home (North Cheshire & Leigh) Reviews (84)

Total of 84, showing 21-40
10

Right at Home (North Cheshire & Leigh) has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home (North Cheshire & Leigh) has 84 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Great team of carers. Nothing too much trouble and happy to go above and beyond to make sure my dad is well looked after. They have certainly removed the stress of looking after an elderly parent.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your review and kind words which the team will really appreciate. It is an absolute pleasure to support your dad and also your family.

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Overall Experience  Overall Experience 5.0 out of 5

My mum and dad could not have coped without the carer's help. They have been fantastic. Not only providing physical care, but friendship and reassurance. I would absolutely recommend and encourage people to use them. When my dad became so ill he had to go into hospital they organised everything. Similarly,
when he passed away, nothing was too much trouble.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your lovely words which I know the team will appreciate. We are happy that we were able to provide support and reassurance.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to me are very nice. Very willing to do anything for me.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for such a good review it is appreciated by all the team.

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Overall Experience  Overall Experience 5.0 out of 5

Very pleased at dealing with this firm.
So reliable and very kind carers.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our team and your kind words which are very much appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

I like the carers because they're caring, helpful and up for a laugh.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words we are glad you find the team kind, helpful and that you have lots of laughs with them.

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Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service provided by Right at Home. The ladies provide meals and company for my dad and give me the reassurance that he is ok when I am not with him. They are honest, trustworthy and very reliable. I have no hesitation in recommending this company.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and for taking the time to review our services. It is a pleasure to support your dad.

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Overall Experience  Overall Experience 5.0 out of 5

My carers are wonderful. Very helpful and very kind.
I cannot say enough! Thank you.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and taking the time to review our team. It's very much appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

I would recommend them to anybody.
All the staff are very helpful and always on time.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our support. It's great to hear that you are happy with our services.

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Overall Experience  Overall Experience 5.0 out of 5

I have been with Right at Home for approximately 3 years and have enjoyed excellent service from both management and staff. The person I have been allocated for my personal care has been excellent in both knowledge and care in her ability. I must add that whilst my current carer is outstanding, others
have been very capable. Timekeeping has been excellent and time allocated has never been reduced for any reason.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It is an absolute pleasure to support you and I know that the team very much enjoy their visits to you.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers are brilliant, making sure Mum and Dad are looked after well. We’ve had a few medical issues this month and the carers have jumped into action super quick to make sure Mum and Dad have got the medical attention needed.
Always super friendly and caring, and wouldn’t have anyone else
take care of them now.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our services and for trusting us to support your family. I will pass your kind comments on to the team who will be pleased to hear they made a difference.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home has made the biggest difference to not only Mum's life and quality of life but also to my sons and my life. I genuinely believe had we not come across this care company when we did, we would not still have Mum with us today. The carers always go above and beyond and treat Mum amazingly.
They give her the dignity, care and respect and love that every human being deserves to have.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It is a pleasure to support your mum and family.

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Overall Experience  Overall Experience 4.0 out of 5

Right at home provide a companion service for my elderly Mum for two hours each week. This is specifically to help Mum get out of the house, perhaps to the shops or just for a stroll or drive around the area as she has no family close by. Mum has dementia and can become confused and disorientated so
it is great that she has someone with her she knows and trusts. Over time Mum has developed a friendship with the ladies who visit. They are always kind and patient and proactively look for ways to help Mum and make her life easier and more pleasurable. Nothing is too much trouble. I will also say that my communication with the office team is great too, which is very reassuring.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your review and kind words which is are much appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this company! From the first contact, we felt their arms of compassion and support around us and that compassion continued over the three years that they cared for Mum enabling her to remain in her own home with Dad as she wanted.
I can only commend the family of carers for their committed
support and care for Mum when she was treated with dignity and respect, kindness and consideration. The girls should feel proud of themselves for the difference they made day after day, not just with the care provided but the lifting of spirits with their cheery and friendly outlook.
As her daughter, I particularly appreciated the no-problem approach from the coordinators and management team who took my calls during (what were for me) difficult times. They calmed me with their unflappable approach and I always felt assured that they were doing their best for Mum and her individual needs.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you so much for this lovely review and for trusting us with the care of your mum. I still vividly remember our first conversation, meeting yourself and your mum and dad. It has been an absolute pleasure to support your lovely family and I am so glad to hear of the difference we made. The team loved supporting your family and genuinely looked forward to their visits. They will take comfort from knowing what a difference they made to you all.

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Overall Experience  Overall Experience 1.0 out of 5

Most disappointed with the first visit. Cancelled immediately after visit. Carer came unaccompanied. It was arranged at the first point of call (the interview) that the carer would be accompanied. The shower was not fully done. Main areas of hygiene not washed. The shoes of the carer were not removed
in entering the home or when showering. Dirt and stains were left behind. Mum totally disappointed after the visit and had to be washed again.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

I am very sorry to hear your concerns which we take very seriously. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support.


We are very proud of our high standards of care and are disappointed that we couldn’t work with your family to rectify any issues. Following your email, I do hope that you will take up my offer of a face-to-face meeting so that we can discuss your concerns in detail.

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Overall Experience  Overall Experience 5.0 out of 5

Amazing! Cannot fault this team they are wonderful in every which way. Thank you so so much for the care you gave to our Dad. Simply the best! The girls came in every day with kindness shining through.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words. It was a please to support your dad and family and we so much appreciate you putting your trust in Right at Home and we will of course pass on your thanks to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any of the carers; they are all brilliant. Cannot do enough for us. It's a pleasure to have them all visiting us. I do not know how we managed before they started visiting us. We would definitely recommend them!

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our services. It is a pleasure to support you, and we are glad that you think so highly of the team.

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Overall Experience  Overall Experience 5.0 out of 5

We found Right at Home great. The girls are very good, smart, friendly and happy and do an excellent job. They feel like part of the family.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our service and for your kind comments about our team. It is a pleasure to support your family.

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Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful to have had Right at Home by our side during my wonderful dad's last few months. Every member of staff that came through our door greeted us all with a hello and a smile that was much-needed during such a difficult and sad time. The care that Dad received wasn't just personal
care, it was true care. From sitting and chatting in the garden with Dad on a sunny day, supporting us all when we got upset to providing ideas that would make Dad more comfortable, every caregiver bought something special, and we thank you.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for trusting us with the care of your lovely Dad. The team were thankful that they could provide you with support during this difficult time. We really appreciate you taking the time to review our services.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service received.
My uncle wants to live at home, but needs help and support to maintain his safety, take his medications, prepare food and drinks, change his clothes, washing clothes etc.
The carers are familiar to him.
They have a chat at each visit and show interest in him.
They alert
me if there are any concerns or problems at an early stage to avoid any crisis.
They also have an app that I log into daily after the carers have visited, which informs me how he has been that evening.
Excellent 2-way communications and regular, caring staff.
Highly recommended.
Very pleased and happy with the care that he received, allowing him to safely remain in his own home.
Thanks.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you so much for taking the time to review our service and for recommending us. We are so glad that we make a difference to your Uncle and yourself and that you are happy with our services.

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Overall Experience  Overall Experience 5.0 out of 5

Right At Home has been caring for my dad for over two years following a stroke. It has taken him some time to come to terms with his condition, but his care team has helped him enormously to adapt and adjust. They are extremely caring, compassionate, warm and friendly and go the extra mile to ensure
his needs are met. I am in awe of their patience and good humour. They are extremely trustworthy. A special mention to the management and office team who work tirelessly to ensure the smooth operation of the business and who are always available to offer help and advice if needed. I have no hesitation in recommending Right at Home, and I really can't praise them highly enough.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words about our care and office teams. They will be delighted to hear that we are making a difference for your Dad and your family.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (North Cheshire & Leigh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (North Cheshire & Leigh) is calculated as follows: ( (108 Excellents x 5) ) ÷ 108 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Cheshire & Leigh) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (11)

David

David Meanwell

Job Title: Director

Joined: 2025

Never has a name been more fitting for home care-at our core, my team and I truly do "Mean Well".


In a interview, I was once asked what I wanted to do with my life. Without hesitation, I answered. " I want to make a difference. "while I've successfully built two car rental businesses from the ground up and influenced many employees along the way, that core purpose has never changed.


After owning Right at Home Stockport and Didsbury, I had the unique privilege of delivering outstanding care in a community I've called home for over seventeen years. It allowed me to bring together skills I've honed in business with a personal mission: to make a real and lasting impact.


Due to the success for Right at Home Stockport and Didsbury, I've now taken on Right at Home North Cheshire and Leigh, expanding our reach and commitment to delivering exceptional person-centred care across even more communities.


Throughout my career, I've always demanding high standards of service-not just for the sake of business, but because I believe deeply in treating every customer with the Same dignity and respect we'd offer our own grandparents. That philosophy shaped my past businesses and now defines the way I lead in the home care sector. Providing compassionate, quality-driven care isn't just a goal-it's our promise.

Stacey

Stacey Gentle

Job Title: Operation Manager

Joined: 2025

With over 15 years of experience in the care industry, Stacey began her career as a healthcare assistant, working across a range of settings to support individuals with complex needs, including spinal injuries, acquired brain injuries, and end of life care. Her passion for delivering high quality care led her to take on a part-time training role within the same organization, eventually progressing to the position of care quality manager across 11 branches.


Throughout her career, Stacey has continually developed her expertise by completing various healthcare and teaching qualifications, enhancing her ability to train, assess, and support staff effectively.


Now Operations Manager, Stacey oversees the Right at Home North Cheshire & Leigh office, along side the Right at Home Stockport & Didsbury office. Her extensive experience, strong leadership and commitment to excellence make her an invaluable asset to the team. Stacey plays a key role in guiding and supporting the team, ensuring that they consistently go above and beyond to deliver outstanding care and make a meaningful difference every day.

Victoria

Victoria Mills

Job Title: Registered Manager

Joined: 2022

Victoria began her career in the care sector in 2009 as a support worker, driven by a passion to make a meaningful difference in peoples lives. Her compassion, dedication, and natural leadership ability quickly became evident, leading to a promotion to senior support worker within 6 months, and shortly after, to care manager.


Throughout her career, victoria has developed expertise in complex care, supporting individuals with profound learning disabilities and dementia. She is committed to delivering truly person-centred care, always striving to enhance the quality of life for those she supports.


in 2022, victoria joined Right at Home North Cheshire & Leigh as deputy manager, where she continued to champion best practices and empower care teams to deliver exceptional services. Her dedication to improve care standards and making a positive impact led to her promotion to registered manager in 2025.


Victoria's leadership is defined by empathy, integrity and a clear vision: to create a culture of care where every individual feels valued, respected and supported to live life to the fullest.

Kath

Kath Ainscough

Job Title: Deputy Manager

Joined: 2024

Originally joining us as a care assessor, Cath's remarkable talents and dedication have quickly elevated her to the role of Deputy Manager. Cath has a strong background in the care industry, Cath brings a wealth of experience and expertise to her new position. Her professionalism, coupled with her approachable nature and kindness, makes her a valuable asset to our team. Cath will be working closely alongside Victoria, our lovely Registered Manager, to ensure seamless operations and the delivery of top-quality care services to our clients.

Kerry

Kerry Jones-Stewart

Job Title: Office & Recruitment Manager

Joined: 2020

Kerry started out during the chaos of COVID-19 as a part-time caregiver where she fell in love with caregiving and Right at Home’s company values, and before we knew it Kerry was taking on more and more tasks.


With her background in management, she stepped up to become the Recruitment Manager. Kerry loves her role and feels it’s a privilege to be supporting our team and making sure we're delivering the best care possible.

Lyndsey

Lyndsey Nightingale

Job Title: Care assessor

Joined: 2022

Lyndsey began her journey in the care sector in 2006, working in residential care where she developed a passion for supporting others. During this time, she gained her first qualifications in social care, laying a strong foundation for her career. After taking time out to raise her children and build her own business, Lyndsey returned to the profession in 2022, bringing with her not only experience but renewed dedication. She joined the team as a caregiver, quickly becoming known for her compassionate approach and her special interest in end-of-life care-an area where her empathy and sensitivity made a real difference to the individuals and families she supported.
Recognising her skills, professionalism, and commitment to high standards, Lyndsey was offered the role of care assessor in 2025.
Lyndsey's journey is a testament to her genuine love for care and her ongoing commitment to making a meaningful impact in peoples lives.

Chloe

Chloe Hotchkiss

Job Title: Care Assessor

Joined: 2023

Chloe Joined the team in 2023, transitioning from a 13 year retail background with a passion to make a difference in peoples lives. Starting as a caregiver she quickly stood out for her compassion, professionalism, and natural leadership, promoted to care ambassador, Chloe continued to grow and recently progressed to care assessor, where she brings her dedication and skills to support high-quality, person-centred care.

Laura

Laura Marsh

Job Title: Caregiver

Joined: 2018

After spending years working in retail I felt I wanted to do something more fulfilling and personally rewarding.


My family have extensive caring and nursing backgrounds and I see how rewarding that has been for them - I wanted to play my part in caring for others.


I decided to apply as a caregiver for Right at Home, and instantly knew that this was the place for me!


I thoroughly enjoy my job and the excellent team I have around me. I pride myself in the care I provide for my clients and the values that Right at Home stands for.


I have been with the company for just over 6 years, I am currently doing my NVQ level 3 in adult social care to further my career, and I am now also a part of the recruitment team for Right at Home.


Right at Home continues to support me in all aspects of my work, and personal life, and for that, I am truly grateful!

Angela

Angela Billington

Job Title: Caregiver

Joined: 2019

After taking care of my mother-in-law when she was terminally ill with cancer, she was overwhelmed with how I knew exactly what to do to help make things easier and more comfortable for her. One of her cousins who had never met me before actually thought I was my mother-in-law's nurse because of the way I cared for her, this was when my mother-in-law made me promise her that I would become a carer!


I kept my promise to her and became a carer 10 months after she passed away which was 15 years ago. I have never looked back since, my only regret is that I didn't become a carer sooner, I love everything about it, it's a very rewarding job, and I love to put smiles on my clients' faces. Working for the right company really makes a difference, I never feel like it's a job, it's just part of my day, part of my life to get up and visit my clients and take care of them. I have cared for a lot of people over the years. I remember each and every one of my clients I have loved and cared for...


I truly love my job

Christine

Christine Finnegan

Job Title: Caregiver

Joined: 2024

I started Right at home 6 months ago, it has been the best care company I have ever worked for. I have been working as a carer for a long time, I love the satisfying job role. I love to try and improve other people’s lives as I get a great sense of reward knowing I’ve tried my best to help others and it makes me feel valued. I have a wonderful relationship with the clients and I will go above and beyond and go that extra mile. I love chatting and having banter, I love them showing me pictures and telling me their stories from some time ago. I have a desire to look after people, it’s the most rewarding job I’ve ever had. I enjoy my work and you get to meet a lot of lovely families not only do you look after the service users, but you also look after their families. The best of it is supporting individuals by helping them to live in their own homes, I have so much compassion about my job.

Linda

Linda Rimmer

Job Title: Caregiver

Joined: 2022

My name is Linda and have been with the company for two and a half years now I wouldn't change it for anything else.


About me.
I worked for Mark's and Spencer's at Gemini, I trained as a master barista trainer and held the post for 26 years.


I retired in 2021, but I wanted to still keep busy while helping others, so I decided to apply to Right at Home, this is where my new chapter began. I love my Job, not only do I enjoy caring for our wonderful clients.


I love baking and have supported events at Right At Home. I also walked 8k for Alzheimer's last year at Tatton Park with some of the team and raised £745.


I really enjoy helping others and meeting new people. It's lovely when you gain trust in others and you know you are making a difference.


Nothing phases me and I love a challenge.


Since Joining Right at Home I have made so many new friends my Christmas card list is now enormous.

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