Capital Healthcare Management Services Ltd

Unit 1, Crown House, Queen Street, Bexleyheath DA7 4BT
Review Us
9.5 21 Reviews
  • Capital Healthcare Management Services Ltd, Bexleyheath
Capital Healthcare Management services provide homecare and support services to people who require help in order to remain living independently in their own homes.

Capital Healthcare works across the southeast of London and Kent and offers a range of services from simple companionship, to round-the-clock care for those with high-dependency care needs, Learning disability support as well as supported housing for adults.

Care staff benefit from constant training to ensure they are able to provide the best care possible to their clients.
Show Capital Healthcare Management Services Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23

Fee changes on Bank Holidays,
Christmas Holidays

These prices are only a guideline, please contact Capital Healthcare Management Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Capital Healthcare Management Services Ltd

Person in charge

  • Jo Edun (Registered Care Manager)

Admission Criteria

  • We do not have any service restriction

Capital Healthcare Management Services Ltd Reviews (21)

9.5

Capital Healthcare Management Services Ltd has a Review Score of 9.5 (9.470) out of 10, based on 11 reviews in the last 2 years.
Over all time Capital Healthcare Management Services Ltd has 21 reviews.

Overall Experience
  • 11
  • 8
  • 2
  • 0
  • 0
Date Published
  • 21
  • 0
  • 1
  • 11
  • 10
Reviewer Connection to Capital Healthcare Management Services Ltd
  • 11
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 21, showing 1-20
Review from Stephen S (Son of Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received the best possible personal care for the one week and the 2 carers used over the week were both professional, punctual and caring and hourly rate was very reasonable, no complaints and would not hesitate using again.
Reply from Jo Edun, Care Manager at Capital Healthcare Management Services Ltd

We are very grateful for your review and it has been a pleasure looking after your mum. Our promise is to continue to provide the best possible care in collaboration with you and others involve in your mum's care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A E (Independent Advocate Deputyship) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the service provided is commendable, with professional and caring staff. The service user appears satisfied with the care received. An area for improvement is ensuring that text messages and emails from agency clearly identify the sender for accountability. Given the small size of the agency,
personalised communication (in the name of the sender is specified) would enhance the overall service experience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A J (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well satisfied.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann G (Client) assisted by family/friend published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are very respectful, they treat me with dignity and help me retain my independence.
Reply from Jo Edun, Registered Manager at Capital Healthcare Management Services Ltd

We are very grateful for your review of our service. We take pleasure in supporting our clients. It is important to us to hear how pleased you are with our team. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hazel W (Client) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with Capital Healthcare Home Care. They are an efficient and caring agency and have always put the care and welfare of its clients first. They make sure that any problems or re-arrangement of shown appointments that have to be changed by the client are done as amicably as possible.
They have always been a kind and caring agency and I am glad they look after me so well.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We greatly appreciate your review of our services. It is our priority to make sure you continue to receive the best possible care services from our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Y G (Client) assisted by family/friend published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good service provided by most of the staff and management. I feel safe and comfortable with them all. I am grateful of the assistance I get.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

Thank you so much for your review of our service. It's been a great pleasure caring for you over the years and be rest assured that you will continue to receive dignified care support from us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Client) assisted by family/friend published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quite satisfactory. Timekeeping is not always good due to transport condition. Prefer to have carer who I am familiar with over the years.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

Thank you for your review. We are happy to hear that our service meets your needs and we hope to continue to provide you with the best care possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S S (Daughter of Client) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been receiving care from Capital Healthcare for just over 2 years. I cannot speak highly enough of the agency - both management and carers. The office is always easy to get hold of on the phone and is very efficient in adjusting Mum's care needs and informing carers. The carers themselves are
amazing. they are kind, caring, and very supportive to both Mum and her family. We know we can completely trust them to carry out all Mum's personal care as she is now bedbound. I cannot express how grateful we are to have them look after our Mum.
Reply from Jo Edun, Care Manager at Capital Healthcare Management Services Ltd

Thank you so much for your review. It's been a pleasure looking after your Mum and we will continue to provide high-quality care to meet your Mum's changing needs.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Client) assisted by family/friend published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All Capital Healthcare staff are fantastic. Could not be better. Love them all.
Reply from Jo Edun, Registered Manager at Capital Healthcare Management Services Ltd

Thank you for your review. It is our goal to continue to provide a high standard of care that meets your needs.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol T (Wife of Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home care provided is very good. Our needs have always been met, with professional carers who listen to my husband and my needs. Our main carers are both very professional and happy to help in any way that is needed. Plus, since he had a fall, they are extremely caring and aware of his injuries,
always being positive and patient in all aspects of the service they provide for him and me.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are grateful for your review. It is great to know how very satisfied you are with our services and we can assure you that you and your husband will continue to receive the best possible care from our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C I (Husband of Client) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Timekeeping is very good and communication is very good. The carers are always pleasant and understanding and always respect my wife's feelings.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are very thankful for your review, and it has been a pleasure looking after your wife all these years. Our promise is to continue to provide the best possible care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have come to the end of my need for carers. Over the past five months, I have found them caring, kind and friendly, always on time. They come with a smile on their faces, which helps when I faced very challenging times. A couple stood out as being extremely good at the job. One I found, although all
of the above comments applied to her heart really wasn't into the job. I will miss them all.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are most grateful for your review of our service. It was a pleasure caring for you and for the opportunity to get to know you as a person. We wish you the very best of health for the future.
Team Capital.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nick B (Son of Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, the care my father has received has been very good. His requirements were not complicated but the vast majority of the carers were efficient, understood his needs and treated him with dignity and respect.
There was the odd exception but invariably, these were new, relatively inexperienced
individuals who maybe were not fully aware of what was required. On the rare occasions where issues were experienced, these were reported to management at Capital Healthcare Management Services and were promptly dealt with to our full satisfaction.
Unfortunately, recently, my father has had to go into hospital and will not be able to return to his home. During his last weeks at home, his care requirements became more complex and Capital Healthcare dealt with that expertly and professionally. In particular, communication with the management team was excellent.
I would not hesitate to recommend them.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are very grateful for your review. It is wonderful to know that we are meeting your expectations of a high-quality of care provision to your loved one.
Care Manager.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ada G (Client) assisted by family/friend published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service has been very good since December 2020. The girls are very friendly, polite and caring. I am treated with dignity and I look forward to them attending to me. Their timekeeping is very prompt on all services and they take great care of all my aspects of care. Extremely pleased with the service.
Reply from Jo Edun, Owner at Capital Healthcare Management Services Ltd

We are very pleased to hear our client is happy with the care we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Client) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very professional. Their timekeeping is good. The agency is always happy to sort out any problems. I highly recommend Heritage.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret D (Wife of Client) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband, who is quite difficult, seems to get on well with the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Daughter of Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No issues with any of the staff, all lovely and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J O (Client) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very fortunate to receive such excellent care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Phillip K (Husband of Client) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Timekeeping is generally very good and communication is very good. The carers were always pleasant, understanding and always respected my wife's feelings.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary M (Client) assisted by family/friend published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are good timekeepers, pleasant, caring and help me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Capital Healthcare Management Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.470 for Capital Healthcare Management Services Ltd is calculated as follows: ( (34 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.47
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Capital Healthcare Management Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Jo Edun

Job Title: Director and Registered Care Manager Joined: 2016

Jo Edun is a trained Public Health Professional with over 15 years of experience working within the healthcare industry, covering a range of roles from business manager to leading Health Improvement Services for local people. A committed volunteer, Jo regularly gives her time and skills to the local community by supporting elderly and young community groups. Jo's passion for helping others motivated her to open Heritage Healthcare which provides home care services to communities in Greenwich & Bexley. As the Registered Care Manager, Jo leads and trains a highly skilled Care Team to ensure every client receives the highest quality of expert care which is efficient, reliable and responsive to client needs.

MSc Business and Information Technology
MSc Public Health
MPH Public Health Promotion

Frequently Asked Questions about Capital Healthcare Management Services Ltd

What Type of Services does Capital Healthcare Management Services Ltd offer?

Capital Healthcare Management Services Ltd offers Home Care.

How many Carers does Capital Healthcare Management Services Ltd employ?

Capital Healthcare Management Services Ltd employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Capital Healthcare Management Services Ltd to verify any information. View our terms and conditions. Capital Healthcare Management Services Ltd has an Enhanced Service - more info.