J C Michael Groups Ltd - Brent

522 High Street, Wembley HA9 7BS
Review Us
7.2 1 Review
  • J C Michael Groups Ltd - Brent, Wembley
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Chinyere Ugo Nwobasi (Manager)
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J C Michael Groups Ltd - Brent Reviews (1)

7.2

J C Michael Groups Ltd - Brent has a Review Score of 7.2 (7.200) out of 10, based on 1 reviews in the last 2 years. Over all time J C Michael Groups Ltd - Brent has 1 review.

Overall Experience

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  • 1
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Date Published

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Review from A Z (Son of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

J C Michael Group Brent has a few stars that have been instrumental to the care of my father. His primary carer for the past few months, is absolutely amazing - he's empathetic and conscientious. One of the managers has been very proactive and approachable. One of the other managers is very kind and
is always there for support.
That being said, we have had some issues with the previous branch manager - who wasted a lot of time when the council overcharged us for the care. She was uncommunicative and didn't follow up as promised. I rang their "HQ" in Canary Wharf and was told to hurry up by one of the managers there. I subsequently had stern words with that individual, their upper management clearly isn't used to patients or patient's representative actively advocating for them. This experience definitely soured the relationship between us and J C Michael Groups for some time, but the care provided by my fathers primary carer and the overall support provided by the managers has gone some distance in repairing that.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.2 (7.200)

Overview of Review Score

The Review Score of 7.2 (7.200) out of 10 for J C Michael Groups Ltd - Brent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.200 for J C Michael Groups Ltd - Brent is calculated as follows: ( (1 Excellents x 5) + (4 Goods x 4) ) ÷ 5 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J C Michael Groups Ltd - Brent is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about J C Michael Groups Ltd - Brent

What Type of Services does J C Michael Groups Ltd - Brent offer?

J C Michael Groups Ltd - Brent offers Home Care.

How many Carers does J C Michael Groups Ltd - Brent employ?

J C Michael Groups Ltd - Brent employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J C Michael Groups Ltd - Brent to verify any information. View our terms and conditions. J C Michael Groups Ltd - Brent has an Basic Service - more info.