Right at Home (Worthing & Shoreham)

Jetspace, Hangar 4, 2 - 4 Cecil Pashley Way, Brighton City Airport, Shoreham-by-Sea BN43 5FF
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9.9 56 Reviews
Right at Home (Worthing & Shoreham) offers a friendly, compassionate person to help with everything from everyday tasks around the home, personal care, full-time live-in care or simply to chat. They have the perfect carer waiting for you.

They care for many types of adult clients and have a particular focus on varying forms of dementia. Delivering high-quality personalised care with longer, punctual and consistent call times, avoids rushed visits and is the cornerstone of what they do.

Their carers are selected for their gentle and considerate nature and are given comprehensive training and coaching by experienced staff before being matched to individuals, so that you and your relatives can relax and feel safe knowing that you are receiving effective and responsive care.

Right at Home (Worthing & Shoreham) is based in Shoreham-by-Sea and offers quality homecare in Worthing, Lancing, Shoreham, Portslade, Steyning, Henfield and the surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1565

Our fees are for a full hour. We do not charge for or use travel time from your hour. We travel in our own time and will always arrive on time. If we are going to be more than 10 minutes late for a call because of traffic problems etc. we will always call you to let you know.


We also always introduce new carers to our clients and they will always shadow an existing carer on a call before attending on their own.

These prices are only a guideline, please contact Right at Home (Worthing & Shoreham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Anton van Baalen (Managing Director)

Right at Home (Worthing & Shoreham) Reviews (56)

Total of 56, showing 21-40
9.9

Right at Home (Worthing & Shoreham) has a Review Score of 9.9 (9.858) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home (Worthing & Shoreham) has 56 reviews.

Overall Experience

  • 51
  • 5
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  • 0

Date Published

56
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Review from Christine H (Daughter-in-law of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law received excellent care in his own home. The initial assessment was very detailed and subsequently the carers had a good understanding of his needs. The carers contacted me with queries and concerns as they occurred, which was good for clear communication. My father-in-law always remarked
on how friendly each carer was after their visits. A really good system from Right at Home is that any new carers are introduced to the client by familiar carers, this is so beneficial to a person with dementia. A big thank you to all the carers and office personnel at Right at Home.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the lovely review, it's greatly appreciated. We loved supporting your dad and wish him all the best

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Review from Sue A (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Right at Home (Worthing and Shoreham), at very short notice for them, after our mum had an emergency admission to hospital in late April. Their response was both professional and reassuring, especially as our mum has always been fiercely independent and we were not sure how she would react
to having a carer coming every day. We needn't have worried. All of the carers, some of whom we have met in person, are lovely, very caring and very professional. They really focus on what my mum needs personally. We have also had a couple of emergencies where the response has been amazing, both from the team in the office and the individual carers. As we both (my sister and myself) live a long way away from Mum, the app they use is fantastic in reassuring us every day of the care she is receiving. Thank you Right at Home.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your review, it's great to get feedback like this that we can pass on to the carers.

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Review from Louisa H (Daughter of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call we made to ask for help with our father’s care, Right at Home (Worthing & Shoreham) couldn’t have been more kind, friendly, reassuring and professional.
The manager came to see my parents, sister and I at the family home to discuss his care needs and he was so warm and practical.
My father’s care was tailored to his care needs perfectly and the carers who came each day and night were exemplary, every one.
They took time to ensure our father was comfortable and even found time to sit and have a cup of tea with our mother, which was of huge comfort to my sister and I.
Our father needed someone to sit through the night with him in his latter days and the carers from Right at Home were wonderful, especially one carer who was with our dad as he slipped away in his sleep and gently woke us so we could be with him while she made us tea.
The team will never know what a huge difference they made to us in our father’s last few weeks. We felt like a team.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your kind words. It was a honour to support your dad and to work alongside such a lovely family

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Review from Karen V (Mother of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has done a great deal to understand what my son needs from his carers and make sure they tailor his care so that all his needs are met. He struggled to interact with the carers initially so Right at Home employed a carer of a similar age and who has similar interests. He is now my son's
favourite carer and he looks forward to seeing him as they often go out for something to eat and he has a great time. The whole team are very helpful and approachable which makes communicating with them a very positive experience.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the review. It's an absolute pleasure supporting your son and it's been great to see him develop with his interactions with staff. We are so happy he's enjoying his time with the caregivers

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Review from T W (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are punctual, very caring and friendly. My mum was particularly concerned that she would have to see a different person each time, but this is not the case. She has had the same friendly, cheerful carer which gives her piece of mind. Thank you.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Than you so much for the review. Its been a complete pleasure supporting your mum

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Review from Fiona O (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Right at Home Shoreham with regard to care for my elderly father. Right from the start, they have been really efficient and very professional. They were very quick to set up the care and it has been a huge help to my father as we are not local. All the staff have been very caring and a big
help to my father on their daily visits. It has made all the difference in helping him to continue to live independently. The team in the office are very efficient and great at communicating when needed. We find the app very useful and reassuring as well. Thank you

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your lovely review, its been an absolute pleasure supporting and getting to know your Father

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Review from S S (Daughter of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to my parents. The staff are absolutely lovely and make such a difference to all our lives. Communication between carers and the administration team is excellent and any problems are highlighted quickly.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the lovely review. It's an absolute pleasure supporting your parents and we hope we continue to do so for a long time.

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Review from Annie H (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team and great service. I organised care for my mum after coming out from hospital and provide some extra care whilst she recovers. The carers are lovely and really took the time to gel with my mum and support her recovery. Great team and really responsive.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your review. I know the team have really enjoyed getting to know your lovely mum and being a part of her recovery.

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Review from David T (Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional people. I could not have managed without them. They arrive on time even when the traffic is atrocious and help me with medication, a shower and clean clothes. They can cook and nothing is too much trouble. I am very grateful.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your lovely review. It's been an absolute pleasure supporting you and getting to know you.

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Review from Hazel R (Daughter-in-law of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother-in-law by this company has been amazingly good. All of the ladies are caring, and nothing is too much trouble. The admin are brilliant and keep us informed of issues immediately any arise. I can't thank all involved with mother-in-law's care enough for everything they do.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your very kind review. It's been such a pleasure supporting your mother-in-law!

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Review from Karen H (Grandson of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the support that Right at Home has been providing for my mother this year. The carers all have a warm and friendly approach and have developed good relationships, meaning she happily welcomes them into her home. Carers are careful to follow all procedures as agreed and are adaptable
to changes when needed. The admin team are keen to ensure that the care plan closely reflects my mother's needs and this is updated regularly, through face to face meetings. Communication strategies are excellent, I am always kept updated about routine and specific matters. My mother recently had a small hospital procedure and the team at Right at Home were fantastic in following the aftercare treatment steps, even contacting the hospital when there was a concern and taking her for her follow up appointment. The personal touch from Right at Home sets them out from the rest.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

It's been an absolute pleasure supporting your Mum and I know our team are more like her friends than her carers. We are very proud of the great team we have!

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Review from Jessica S (Daughter-in-law of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I are so happy with the service and kindness we have received. We know my partner's mum is very difficult to please due to her condition, you never know what mood she will be in, but the carers have done an outstanding job to keep her happy. It was really nice for us to be able to go
on a little Wales holiday and not having to worry about my mother-in-law, as we knew she was in good hands and well looked after! We are already planning to create a permanent care plan for her because we were so happy with how it all went. We can only recommend them and are looking forward to implementing the new permanent plan.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

It's been such a pleasure to have supported you and to make sure you had a very well deserved break. We have a great team which I am very proud of!

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Review from Sheila A (Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all my care providers. At least six carers come and all were most helpful and left me comfortably, ready for the day ahead.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

It's been great to be able to support you. We are very proud of our team!

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Review from Harry T (Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We've found the carers to be friendly and caring. We can talk to them easily. We've found them easy to have in our house and they're nice to know. We've found that the carers have helped us to catch up with household tasks which have made things easier for us.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thanks for your kind words about our brilliant team!
I'm pleased the support we are providing is working well.

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Review from Helen N (Daughter of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the high standard of care that my mother receives. All of the girls have been fantastic in making sure that she is well looked after and is happy. I can highly recommend Right at Home.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

We are extremely happy to have such great feedback from you for your Mum. Our staff love to visit her and to make sure she is always happy!

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Review from Liz B (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Right at Home since Easter 2018. I've been very happy with the standard and consistency of care. The company has also been very flexible and able to respond to changes in support required. For example, at times my mother has needed more (after a fall) or less (when in
hospital) care visits. I would not hesitate to recommend the service.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you very much for your kind review, and we certainly will continue to support your Mum very well!

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Review from R B (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the service and my carers and have already recommended you to friends.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

We appreciate your review and are very pleased that you are most happy with our service.

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Review from R M (Son of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the attention, thoughtfulness and real care that my mother received from all at Right at Home.
Carers provided invaluable relief to my father and my parents' live-in carer as my mother's Alzheimer's-related care needs became more acute.
I was also impressed with the efficiency that
I encountered in dealing with them.

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Review from Andrew L (Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service that goes the extra mile. They have been caring and because I'm managing my mother's support remotely always willing to act as the interface to local service providers and the NHS.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your kind review, and we are most pleased to be able to support your Mum very well

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Review from David T (Son of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care/ladies. Big improvement of personal care.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Right at Home (Worthing & Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Right at Home (Worthing & Shoreham) is calculated as follows: ( (93 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Worthing & Shoreham) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Top 20 Large & Mid-size Home Care Groups 2025

Recipient: Right at Home UK

Date: Friday 30 May 2025 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Right at Home UK

Date: Friday 31 May 2024 More details

Most Outstanding National Home Care Provider2024

Recipient: Right at Home (Worthing & Shoreham)

Date: Friday 01 Mar 2024 More details

Meet the Team (6)

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Anton van Baalen

Job Title: Managing Director

Joined: 2017

I am the owner and Managing Director of Right at Home in the Worthing & Shoreham area. We are a local care agency based in Shoreham-by-Sea and offer our honest and trustworthy home care in Worthing & The Adur Valley which includes Lancing, Shoreham, Portslade, Steyning, Henfield and the surrounding areas.

We employ local people in our community to support those needing a little extra help at home.

Providing the very best care for someone has always been close to my heart. I have always wanted to be able to give more in a way that changes people’s lives in a positive and meaningful way. I am passionate about people’s dignity and well-being. By helping to raise awareness within our community, and by offering excellent support, I know we can improve the quality of life for people needing care and their families.
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Louisa Connor

Job Title: Acting Registered Manager

Joined: 2019

As the Registered Manager, I ensure that we maintain the highest standards of care and are fully compliant with CQC regulations. I lead our team with kindness and support, always making sure they have the guidance they need to provide exceptional care for our clients. I take responsibility for managing medication, ensuring that our clients' safety and well-being are always a top priority. I am also the first point of contact for any concerns or feedback, handling each situation with empathy and professionalism. In addition, I hold regular supervisions to support the growth and development of our team, fostering a positive and caring environment for both staff and clients.

At Right at Home, we’re dedicated to providing compassionate, high-quality care, and I am proud to be part of a team that truly makes a difference in the lives of those we serve.
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Jan PenDennis

Job Title: Senior Care Manager

Joined: 2019

In my role, I support the relationship between our live-in carers and clients, ensuring that each individual receives the compassionate, person-centered care they deserve. I work closely with the Registered Manager to ensure our care team is well-supported and that operations run smoothly. I’m committed to advocating for our clients by raising any concerns they may have and ensuring that their needs are met with the utmost care and attention. I also assist with addressing complaints, always approaching each situation with empathy, kindness, and professionalism.

I’m incredibly proud to work at Right at Home because I truly believe we offer the best care possible. It’s not just about meeting needs—it’s about making a meaningful difference in the lives of those we care for, and I’m honored to be part of such a dedicated, compassionate team.
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Leah Grant

Job Title: Field Care Supervisor

Joined: 2023

As a Field Care Supervisor, I take responsibility for conducting initial client assessments and ensuring that all ongoing assessments are thorough and up-to-date. I introduce our dedicated carers to new clients, making sure that they understand each individual’s needs and preferences. I also write detailed risk assessments to ensure the safety and well-being of our clients at all times. Part of my role includes creating and updating personalized care plans, tailored to the unique needs of each client, to ensure they receive the highest quality of care. Additionally, I assist with maintaining overall compliance and conducting regular reviews to ensure we consistently provide the best possible service.

At Right at Home, we take great care in matching our carers with the right clients. It’s important to me that each client receives care from someone who truly understands their needs, values, and preferences. Seeing the positive relationships that develop between our carers and clients is incredibly rewarding, and I’m proud to be part of a team that makes these meaningful connections possible.
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Lisa Hendy

Job Title: Care Coordinator

Joined: 2023

As a Care Coordinator, I’m responsible for managing the schedules for both our clients and carers, ensuring that all appointments run smoothly and that care is always delivered on time. I’m the main point of contact for any changes to clients' or carers' information, making sure everything is updated quickly and accurately to maintain the best possible care.

I also help template clients' care calls, ensuring that every aspect of their needs is captured and that their care plans are followed accurately. I act as a liaison for any scheduling changes, working closely with both clients and carers to accommodate any adjustments, ensuring everything runs smoothly with minimal disruption.

At Right at Home, I’m proud to be part of a team that is truly dedicated to providing compassionate, reliable care. We take the time to ensure that your loved ones receive the care they deserve, and I’m passionate about making sure both clients and carers have the support they need to ensure the highest level of care is always provided.
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Megan Spencer

Job Title: Recruitment Officer/Administrator

Joined: 2021

I manage recruitment and conduct interviews, ensuring we bring in the right people to join our team. I also attend and host recruitment events to spread the word about our amazing opportunities. Additionally, I follow up on any outstanding general training for our caregivers and audit caregiver files to maintain our high standards of care.

In my role, I support the management team with all administrative tasks and take pride in helping recruit new carers who share our values. I feel incredibly lucky to be part of such a wonderful company and team, where we provide outstanding care. I’ve always had a big heart for helping people and supporting their well-being, and it’s truly rewarding to see the positive impact we make.
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