Right at Home (Worthing & Shoreham)

I am the owner and Managing Director of Right at Home in the Worthing & Shoreham area. We are a local care agency based in Shoreham-by-Sea and offer our honest and trustworthy home care in Worthing & The Adur Valley which includes Lancing, Shoreham, Portslade, Steyning, Henfield and the surrounding areas.

We employ local people in our community to support those needing a little extra help at home.

Providing the very best care for someone has always been close to my heart. I have always wanted to be able to give more in a way that changes people’s lives in a positive and meaningful way. I am passionate about people’s dignity and well-being. By helping to raise awareness within our community, and by offering excellent support, I know we can improve the quality of life for people needing care and their families.

As the Registered Manager, I ensure that we maintain the highest standards of care and are fully compliant with CQC regulations. I lead our team with kindness and support, always making sure they have the guidance they need to provide exceptional care for our clients. I take responsibility for managing medication, ensuring that our clients' safety and well-being are always a top priority. I am also the first point of contact for any concerns or feedback, handling each situation with empathy and professionalism. In addition, I hold regular supervisions to support the growth and development of our team, fostering a positive and caring environment for both staff and clients.

At Right at Home, we’re dedicated to providing compassionate, high-quality care, and I am proud to be part of a team that truly makes a difference in the lives of those we serve.

In my role, I support the relationship between our live-in carers and clients, ensuring that each individual receives the compassionate, person-centered care they deserve. I work closely with the Registered Manager to ensure our care team is well-supported and that operations run smoothly. I’m committed to advocating for our clients by raising any concerns they may have and ensuring that their needs are met with the utmost care and attention. I also assist with addressing complaints, always approaching each situation with empathy, kindness, and professionalism.

I’m incredibly proud to work at Right at Home because I truly believe we offer the best care possible. It’s not just about meeting needs—it’s about making a meaningful difference in the lives of those we care for, and I’m honored to be part of such a dedicated, compassionate team.

As a Field Care Supervisor, I take responsibility for conducting initial client assessments and ensuring that all ongoing assessments are thorough and up-to-date. I introduce our dedicated carers to new clients, making sure that they understand each individual’s needs and preferences. I also write detailed risk assessments to ensure the safety and well-being of our clients at all times. Part of my role includes creating and updating personalized care plans, tailored to the unique needs of each client, to ensure they receive the highest quality of care. Additionally, I assist with maintaining overall compliance and conducting regular reviews to ensure we consistently provide the best possible service.

At Right at Home, we take great care in matching our carers with the right clients. It’s important to me that each client receives care from someone who truly understands their needs, values, and preferences. Seeing the positive relationships that develop between our carers and clients is incredibly rewarding, and I’m proud to be part of a team that makes these meaningful connections possible.

As a Care Coordinator, I’m responsible for managing the schedules for both our clients and carers, ensuring that all appointments run smoothly and that care is always delivered on time. I’m the main point of contact for any changes to clients' or carers' information, making sure everything is updated quickly and accurately to maintain the best possible care.

I also help template clients' care calls, ensuring that every aspect of their needs is captured and that their care plans are followed accurately. I act as a liaison for any scheduling changes, working closely with both clients and carers to accommodate any adjustments, ensuring everything runs smoothly with minimal disruption.

At Right at Home, I’m proud to be part of a team that is truly dedicated to providing compassionate, reliable care. We take the time to ensure that your loved ones receive the care they deserve, and I’m passionate about making sure both clients and carers have the support they need to ensure the highest level of care is always provided.

I manage recruitment and conduct interviews, ensuring we bring in the right people to join our team. I also attend and host recruitment events to spread the word about our amazing opportunities. Additionally, I follow up on any outstanding general training for our caregivers and audit caregiver files to maintain our high standards of care.

In my role, I support the management team with all administrative tasks and take pride in helping recruit new carers who share our values. I feel incredibly lucky to be part of such a wonderful company and team, where we provide outstanding care. I’ve always had a big heart for helping people and supporting their well-being, and it’s truly rewarding to see the positive impact we make.