Respectful Care Nottingham North

Studio 5, The Old School Business Centre, Church Drive, Arnold, Nottingham NG5 6LD

Respectful Care Nottingham North
Respectful Care Nottingham North
Respectful Care Nottingham North

Respectful Care Nottingham North is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, plus companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements.

That is why there is an investment in getting to know you, and why a personalised plan is created to enable you to live a life that is as independent, active and fulfilled as possible.

All of this will ensure that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

Group : Respectful Care

Person in charge: Sally Wells (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Respectful Care Nottingham North: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Respectful Care Nottingham North has a Review Score of 9.8 (9.808)

The Review Score of 9.8 (maximum of 10) for Respectful Care Nottingham North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Respectful Care Nottingham North in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.808 for Respectful Care Nottingham North is calculated as follows: ( (170 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 203 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Respectful Care Nottingham North is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    30
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Respectful Care Nottingham North?

  • Extremely LIKELY
    31
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Respectful Care Nottingham North

  • Client / Service User
    22
  • Daughter of Client/Service User
    9
  • Son of Client/Service User
    3

Exceptional service only been using respectful care for a couple of weeks and the service has been second to none.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 04 Jan 2018:

Thank you, Beverley, for your kind feedback.

Carers arrive at their allocated time and always stay for the time allowed.
Their uniform is smart and they are always tidy and professional.
They treat the client with respect and dignity, always paying careful attention to her complex and personal needs.
I would recommend this company unreservedly to others.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 03 Jan 2018:

Thank you, Patricia, for your kind feedback.

First class service, always reliable even in bad weather, treated with dignity and nothing is too much trouble. I would highly recommend this service to anyone in need.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 22 Dec 2017:

Thank you Joan for your wonderful feedback.

They help me get up and to go to bed. My daughter is in France, so without the lovely girls, I would be lost.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you for your kind feedback.

The overall business is conducted in a professional manner with a good awareness of the needs of the individual client, particularly when the same carer is attending on a regular basis. On occasions, there can be a problem when the carer is new to a particular client and is unaware of the nature of routine and needs of the particular individual client. The carers are extremely conscientious and adaptable to the needs of the client.

The overall package of care is reviewed on a regular basis and tailor-made to the needs of the individual client. There is good communication between individual carers about areas of concern relating to the client. Overall the company is providing an excellent service.

How likely would you be to recommend Respectful Care Nottingham North? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you Jacqueline for your kind and in depth feedback which is of huge benefit to us in order to continually improve our services.

All the staff are so caring and kind.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you for your kind feedback.

The carers do everything for me and are very reliable. They are the best company that has helped me and I would be lost without them.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you Mary for your kind feedback.

We have been very satisfied with your company. Wish we had found you when mum was alive.
Very pleased with your friendly staff towards my dad. Thank you.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you Jane for your kind comments.

Very good, work to your needs to try to suit times.

How likely would you be to recommend Respectful Care Nottingham North? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 19 Dec 2017:

Thank you Caron for your kind feedback.

My experience with Respectful Care is very good. Carers and staff are lovely. Nothing is too much trouble.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you Carol for your kind feedback.

Very helpful company. There for all your needs. We would highly recommend this company. All carers are on time and experienced in what we wanted for my dad.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Dec 2017:

Thank you Lorraine for your kind feedback.

Helpful, supportive, pleasant and willing to assist if there are any problems.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 19 Dec 2017:

Thank you Theresa for your kind feedback.

Respectful Care Nottingham North have been looking after my 92-year-old Mum for a year now and we are very happy indeed with the care and attention provided. My Mum always says how lovely, attentive and caring the staff are and she looks forward to their visit in the mornings. We have noticed a big improvement in Mum's general well being since employing Respectful Care to help her get up, showered and get going in the mornings. She is more interested and motivated. Thank you to all the carers who look after her!!

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 05 Dec 2017:

Thank you David for such wonderful feedback. The carers have built up an amazing relationship with Mum and will be delighted to receive such positive comments. Thank you very much.

Wonderful, caring, happy carers and fantastic management.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 01 Dec 2017:

Thank you, Sheila, for your wonderful feedback which I will make sure is passed onto all the staff who enjoy helping and supporting you.

Respectful Care has always provided a professional and caring service. Any concerns have been effectively dealt with and appropriate communication with family has been timely.

Reviews have been frequent and always client centred and have taken into consideration family input.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 01 Dec 2017:

Thank you, Thomas, for your kind feedback.

Very happy with staff and service.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 01 Dec 2017:

Thank you, Sharon, for your kind feedback.

They are very good and very caring.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 29 Nov 2017:

Thank you, Margaret, for your kind feedback.

The staff are all very helpful and very supportive.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 29 Nov 2017:

Thank you, Lyn, for your kind feedback.

I found Respectful Care to have a very professional and caring approach when caring for my dad. The carers that I did meet were very helpful, professional and understood all his care needs.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 29 Nov 2017:

Thank you, Stephanie, for your kind feedback.

Care staff are all great, really helpful.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 29 Nov 2017:

Thank you Keiran for your kind feedback.

I have found them very helpful and kind.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 29 Nov 2017:

Thank you, Doreen, for your kind feedback

I am happy with the service provided. The carers are all very pleasant. They run around and do anything that needs doing.

How likely would you be to recommend Respectful Care Nottingham North? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, Harry, for your kind feedback.

Fantastic staff and managers. I would not be at home if it wasn't for them. Thank you.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, P G, for your kind feedback.

They help me with my shopping. They take me out socially and to the bank. The male carers are wonderful. They also took wonderful care of my late husband.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, Enid, for your kind comments. It is a real pleasure to have been able to help and support you husband and yourself.

The carers are like my friends. They help me to make my dinner and they fetch me fish and chips.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, Connie, for your kind comments.

I find the lady carers very helpful, polite too.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, Mary, for your kind comments.

All staff are very caring and helpful.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, Jean, for your kind comments.

Respectful Care have looked after my mum for over 2 years now. I feel I can trust them with all areas of care for mum and will do anything for me to assist with mums care. I live two hours away and Respectful Care really help with any issues.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, Steve, for your kind comments and for your ongoing support.

Carers are very supportive. Always on time and very friendly.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, for your kind comments.

Wonderful carers, very reliable and very caring. The managers in the office are always helpful and I can always ring and speak to them.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you, K J, for your kind words about the service.

My carers help me every day to get up and help me with meals. They go the extra mile and are always happy, helpful and on time. They never rush and will always chat with me. I couldn't be happier. They are amazing.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 24 Nov 2017:

Thank you very much for your valued and kind feedback.

The carers were our lifeline, they were kind and considerate and reliable. They were prepared to help and assist in whatever way they could and I cannot thank them enough for their support in those difficult final weeks of my mother's life.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Nov 2017:

Thank you, Sally for your feedback. It was a real pleasure to be able to help your wonderful mum during those final weeks.

This agency has been caring for my dad for some months now and they have been very kind, polite, patient and caring for all dad’s needs. They do a wonderful job.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Nov 2017:

Thank you, Debbie, for your kind words.

The staff were always kind and helpful and their care enabled both my father and mother to maintain their dignity and to continue living in their own home. On the occasions when the dates of visits needed to be changed at relatively short notice the office team were always accommodating.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 16 Nov 2017:

Dear Vivienne. Thank you so much for providing us with such wonderful feedback. It was a real pleasure looking after your parents and we wish you all the best for the future.

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