Respectful Care Nottingham South

Following a number of health issues, my mother required increasing care and support at home. Respectful Care was recommended to me by one of the hospital team. From the initial contact with the team, they went out of the way to accommodate my mother's needs. From calling or texting me when noticing something of concern following a visit, to promptly amending visit times and frequency as and when required. My mother passed away recently, at home where she wanted to be. The care, advice and support during this time was outstanding. The carers genuinely do 'care' and take more than a passing interest in their clients and family. They went out of their way to help. It was all very reassuring, and I know it has been difficult for them during these recent times. A sincere thanks from my Brother and myself.

Due to my mother's health, the amount of care required is reviewed regularly, as sometimes care has to be changed or increased at very short notice. The team are always friendly, helpful and efficient. My mother loves them all and says they are like a second family to her. If there are ever any queries or needs they always contact me immediately. It is such a relief to have people who care looking after her as we live several hours drive away.

From the moment I called about care for Mum, I was really impressed. Not only do they provide excellent support for Mum but they have helped me too - I’m not blessed with patience and looking after someone with advancing Alzheimer’s is tough. Mum is happy, I’m happy. I would not hesitate to recommend them.

Listened to needs that were required. Very efficient always turned up on time. Friendly and happy staff. Went out of their way to accommodate changing situations. Would highly recommend.

My 85-year-old uncle has now moved into a care home after living on his own with dementia for more than a year. He was only able to continue to live on his own house thanks to the dedicated support from Respectful Care. Their carers visited twice a day, providing much-needed company, always with good humour and respect, and ensuring my uncle was well fed, warm and taking any medication. My uncle's surviving family all live miles away, so it was great to be able to rely on carers to ensure his wellbeing and security. The caring team were almost always the same people so strong relationships were built and if there was anything untoward, I could be sure of a phone call from the carers themselves or from head office. If my uncle wandered, carers would find him; if he needed shopping, they would do this. In fact, his needs were always well-considered and at the forefront of their activity. I would highly recommend Respectful Care.

My mother has been receiving care from the above agency for nearly a year. My mother is housebound with progressing dementia. The standard of care has been excellent, the carers are friendly and approachable as is the management and they all go way beyond the call of duty for their clients needs. When I was unable to visit in the summer because of quarantine restrictions, they did all of the shopping and cleaning as well. My mother absolutely loves her carers and they have made the effort to try to take her out as well. This is something I have not managed to coax her to do. She responds much better to their requests so is better fed and in much better general health. When a problem arises which inevitably sometimes happens they are swift to deal with it, I have complete confidence in the service.

They are brilliant and such fun. I feel safe and very well cared for. Thank you.

Wish you all the best for the future.

Respectful Care have been looking after my father for many months now with increasing visits lately as father nears the end of his life. As a family, we are entirely medical - all nurses, surgeons, GP, physios. All I can say is the care delivered by these girls is exceptional. Forget other nurses - they have forgotten what ‘true nursing’ is all about. Recent visits to hospital have proven my point in my father's case. You have all been wonderful and as a family, we thank you for your care, your love, your patience and your fun. This is true nursing and don’t let today’s ‘Graduate’ nurses tell you any different. Well done girls and a big thank you.

Caring at home is a challenge, make no mistake, but with the help of carers it is achievable and the manager will always accommodate the changes that will be required.

We have had excellent supportive care, especially when a crisis occurs. Staff have been very respectful, kind and reliable. The standard of work is very good. All the girls are very friendly. Thank you very much.

Thank you from all the family and Mum of course.

I would like to praise all the staff that support my mum, I have not met all of you but extremely impressed with the ones I have. You are a credit to your company, and I would like to say a big thank you to everyone who works at respectful care.

This review would be excellent if there were more consistency in the persons sent to care for me. I hate having to explain yet again what needs doing and where things are. Most of the staff are a pleasure to have in the house, but there is a tiny minority I would rather not see at all.

My mother is 98 and has dementia but still lives in her own home. All carers treat her with the utmost care, kindness and understanding and keep me informed of any problems that arise. They are much appreciated even if she cannot remember who they are or if they have visited her that day.

My mother is generally very happy with the care and carers that she receives and meets. From my point of view, as the main carer, as it were, I too am generally pleased. I have recommended them to at least two other families, and both are very pleased with the input which I take as a good sign.

Generally, the company's office is easy to contact by phone and there is also an emergency call system which is effective. All staff are pleasant and helpful, and many of the care staff go above and beyond to meet the needs of my mother and communicate with me.

Mum is very happy to see them, they make her smile and laugh. In this difficult time where the family can not come to see Mum, I still come with her shopping and sit with her and the carers talk to me regarding how Mum is doing. I personally have a lot of respect for the carers and the company; when I have rung them for anything, they help straight away when possible, thank you.

It was a big deal for my father to accept he needed help. Choosing the right help was a big deal for me! Respectful Care’s Nottingham South branch has been simply wonderful. The personal help and support given to me by the staff was wonderful and I know Dad always looked forward to the visits. Thank you all. You’ve been simply amazing.

It was a struggle before I found them, I feel my mum is now in the best hands. Respectful Care is a company; that really do care.