Respectful Care Nottingham South

251 Exchange Road, West Bridgford, Nottingham NG2 6DD
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10 143 Reviews
Respectful Care Nottingham South is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, as well as companionship services and shopping/meal preparation.

Staff recognise each client is an individual, someone with their own diverse needs and requirements.

This is why the company aims to get to know the needs of the individual by creating a personalised plan for clients to be as independent as possible.

This ensures that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times. ... Read more
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Care Provided by Respectful Care Nottingham South

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please contact Respectful Care to find out more about our Fees

Contact Respectful Care Nottingham South to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Respectful Care Nottingham South to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Peach (Manager)

Respectful Care Nottingham South Reviews (143)

10

Respectful Care Nottingham South has a Review Score of 10 (9.958) out of 10, based on 32 reviews in the last 2 years.
Over all time Respectful Care Nottingham South has 143 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Respectful Care Nottingham South
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Total of 143, showing 81-100
Review from Stephen M (Son of Client) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respectful Care Nottingham South came in to help my elderly mother at short notice, they were known to my wife and I, as they had cared for my mother in law and father in law so we were fully aware of Respectful Care. We have been really impressed with the quality and having met a couple of the carers
at my mother's house also the friendliness of the carers. Mum looks forward to their arrival every morning and is fascinated with the stories they tell her about themselves. She does have different carers but she does like to see different people. Our family is very pleased how well Mum has accepted carers coming in and I have heard nothing but praise from my mother about all the ladies that help her.
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Review from Asima Q (Daughter of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers from Respectful Care treat my mother with utmost respect and dignity. They have got to know her so well and I love to hear them joking and laughing together.
Respectful Care has given me such support and the confidence to leave Mum with them whilst I take a break. Thank you to all the
carers and to the office for organising everything and listening to me when I have queries or worries.
Reply from Emma Peach, Director at Respectful Care Nottingham South
We adore caring for Mum, her smile brightens our day, you are such a special family and we appreciate your comments.
Thank you.
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Review from Philip W (Son of Client) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care provided by all the carers who look after my mother. They always greet her by her name and engage her in conversation which is an important part of the visit. The lunchtime carers always cook her a meal that meets her needs. The carers always keep me informed of
any issues identified. There is always admin staff available when I've had any questions and they have been good at responding quickly to the changing care needs of my mother.
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Review from Joanne S (Daughter of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past 18 months, the team have gone over and above to make sure my dad has the care and support he needs. I cannot thank them enough. Both the team of carers and the office staff have been absolutely amazing. Words cannot express what they mean to us. Especially over the last year where they
have seen my dad more than family. Putting themselves at risk during the pandemic.
The office team have really been fighting a battle as well. With staff needing to look after children/isolate to keep people safe. Even with this in mind, my dad has always had the care he needs and they have really tailored it to him. Due to the nature of my dad's illness, he is gradually needing more care and they have been so accommodating. Nothing is too much.
I trust them wholeheartedly.
The rota coordinator has worked magic week after week to make sure everyone is cared for. The owners are so approachable and empathetic. I don’t know how they do it.
We are so grateful and would highly recommend them.
Reply from Emma Peach, Director at Respectful Care Nottingham South
Thank you, your father is a pleasure, we really value your feedback.
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Review from Caroline C (Daughter of Client) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We initially needed urgent support for my mum and at very short notice Respectful Care took on Mum and provided carers to come on twice a day, when it needed to be increased to 3 times a day, again they responded very quickly. They also offered me advice on things that would help Mum and how to obtain
them.
They were very professional in their approach as to how they dealt with Mum's medication and the care she needed. The carers without fault were all very kind and helpful, encouraging mum to let them help her, enabling her to live in her own home.
They have always contacted me if they had any concerns regarding Mum's health or welfare and equally I have always been able to contact them even at weekends and after hours.
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Review from Clare Q (Daughter of Client) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respectful Care provides good quality care by suitably trained staff. They are very responsive to clients, able to put care in place at short notice when needed and answering queries promptly. They can be easily contacted including out of hours, which is really helpful and reduces the stress on clients
and carers.
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Review from Sue D (Daughter of Client) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respectful Care looked after my mum for over 2 years until she recently had to move into a residential home. The care she received was always wonderful and she was very fond of all the girls. Without Respectful Care Mum could not have stayed at home as long as she did and I will be eternally grateful.
I have no hesitation in recommending them to anyone looking for care for their loved ones.
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Review from Carol B (Daughter of Client) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a client of Respectful Care in December 2020. Our first contact with them was very positive, they responded promptly to calls and e-mails and were very thorough when they came to discuss his needs at his home.
The carers are always very engaging, bubbly and compassionate, which is
a definite bonus with the recent restrictions which in addition to his dementia, poor sight and mobility, has meant he has not been able to get out as much as he used to. The family are contacted by the carers if there are any concerns and last week when Dad needed medical treatment the carer spoke to NHS direct and kindly drove him to hospital where I met them.


I cannot thank them enough and would definitely highly recommend them.

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Review from Margaret L (Wife of Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been happy with the service provided. Carers are friendly, compassionate and concerned for my husband's welfare, informing us if they feel there are any concerns and if medical referral may be needed. Also, staff in the office are very approachable and helpful with any matters discussed.
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Review from Chris B (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a number of health issues, my mother required increasing care and support at home. Respectful Care was recommended to me by one of the hospital team. From the initial contact with the team, they went out of the way to accommodate my mother's needs. From calling or texting me when noticing
something of concern following a visit, to promptly amending visit times and frequency as and when required. My mother passed away recently, at home where she wanted to be. The care, advice and support during this time was outstanding. The carers genuinely do 'care' and take more than a passing interest in their clients and family. They went out of their way to help. It was all very reassuring, and I know it has been difficult for them during these recent times. A sincere thanks from my Brother and myself.
Reply from Emma Peach, Director at Respectful Care Nottingham South
You are more than welcome, your mother was a pleasure and will be sadly missed.
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Review from Linda C (Daughter of Client) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my mother's health, the amount of care required is reviewed regularly, as sometimes care has to be changed or increased at very short notice. The team are always friendly, helpful and efficient. My mother loves them all and says they are like a second family to her. If there are ever any queries
or needs they always contact me immediately. It is such a relief to have people who care looking after her as we live several hours drive away.
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Review from Lavinia T (Daughter of Client) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I called about care for Mum, I was really impressed. Not only do they provide excellent support for Mum but they have helped me too - I’m not blessed with patience and looking after someone with advancing Alzheimer’s is tough. Mum is happy, I’m happy. I would not hesitate to recommend
them.
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Review from Angela W (Next of Kin) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Listened to needs that were required. Very efficient always turned up on time. Friendly and happy staff. Went out of their way to accommodate changing situations. Would highly recommend.
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Review from Tim R (Nephew of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 85-year-old uncle has now moved into a care home after living on his own with dementia for more than a year. He was only able to continue to live on his own house thanks to the dedicated support from Respectful Care. Their carers visited twice a day, providing much-needed company, always with good
humour and respect, and ensuring my uncle was well fed, warm and taking any medication. My uncle's surviving family all live miles away, so it was great to be able to rely on carers to ensure his wellbeing and security. The caring team were almost always the same people so strong relationships were built and if there was anything untoward, I could be sure of a phone call from the carers themselves or from head office. If my uncle wandered, carers would find him; if he needed shopping, they would do this. In fact, his needs were always well-considered and at the forefront of their activity. I would highly recommend Respectful Care.
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Review from Judith L (Daughter of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving care from the above agency for nearly a year. My mother is housebound with progressing dementia. The standard of care has been excellent, the carers are friendly and approachable as is the management and they all go way beyond the call of duty for their clients needs. When
I was unable to visit in the summer because of quarantine restrictions, they did all of the shopping and cleaning as well. My mother absolutely loves her carers and they have made the effort to try to take her out as well. This is something I have not managed to coax her to do. She responds much better to their requests so is better fed and in much better general health. When a problem arises which inevitably sometimes happens they are swift to deal with it, I have complete confidence in the service.
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Review from Beverley F (Client) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never had carers before, but I look forward to my carers coming each day.
They are brilliant and such fun. I feel safe and very well cared for. Thank you.
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Review from Ursula S (Daughter of Client) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Respectful Care looking after my mother through some challenging times after her discharge from hospital.
The care and dedication from staff here at home and from the office has been outstanding. Always ready to help and give advice.
Wouldn't hesitate to recommend Respectful Care to friends
and family.
Wish you all the best for the future.
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Review from Louise B (Daughter of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respectful Care have been looking after my father for many months now with increasing visits lately as father nears the end of his life. As a family, we are entirely medical - all nurses, surgeons, GP, physios. All I can say is the care delivered by these girls is exceptional. Forget other nurses -
they have forgotten what ‘true nursing’ is all about. Recent visits to hospital have proven my point in my father's case. You have all been wonderful and as a family, we thank you for your care, your love, your patience and your fun. This is true nursing and don’t let today’s ‘Graduate’ nurses tell you any different. Well done girls and a big thank you.
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Review from Chris H (Son of Client) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is just a heartfelt thank you to the manager and all her staff at Respectful Care, Nottingham South.
After an accident at home and a prolonged period in hospital we decided to make every attempt to get Dad home with care.
Despite all the difficulties dealing with bureaucracy and Dad's ever-changing
needs, the team were always there for us.
Dad developed several good relationships with his regular carers and it was always a joy to see his eyes light up when they arrived.
Caring at home is a challenge, make no mistake, but with the help of carers it is achievable and the manager will always accommodate the changes that will be required.
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Review from Shirley S (Wife of Client) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had excellent supportive care, especially when a crisis occurs. Staff have been very respectful, kind and reliable. The standard of work is very good. All the girls are very friendly. Thank you very much.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Respectful Care Nottingham South is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Respectful Care Nottingham South is calculated as follows: ( (181 Excellents x 5) + (8 Goods x 4) ) ÷ 189 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Nottingham South is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (8)

Emma

Emma Peach

Job Title: Director an Care Manager Joined: 2016
Emma Peach is the Registered Care Manager and Franchise Owner. It is her key role to assess client's needs, manage care packages, and liaise with healthcare professionals. She also plays a huge role in the supervision of staff and their training.

Care is in Emma’s DNA. She was previously a District Nursing Sister. She was quickly promoted at a young age after gaining a degree in district nursing, and she became a specialist in leg and ulcer management and palliative care.

She has a passion for improving outcomes for clients and finds caring an extremely rewarding career. She loves to share her knowledge and expertise with the team, helping to keep clients at home and out of the hospital for as long as possible.

Emma has several qualifications but is especially proud of her Diploma in Adult Nursing, BSC (Hons) in District Nursing, and her NVQ Level 3 in Health and Social Care.
... Read more
Sarah

Sarah Peach

Job Title: Managing Director And Franchise Owner Joined: 2016
Sarah Peach is the Managing Director and Franchise Owner. Previously, she worked in the fast-paced food and beverages sector, with people management being a huge part of her role. In particular, she managed large teams and implemented training and team-building exercises.

Sarah works alongside her sister Emma and has always been proud of the care and support she has given to people. When the opportunity presented itself for her to have the chance to have a positive impact on people in the community, she did jump at the chance.

Sarah says that Respectful Care offers competitive rates of pay and a flexible rota. But what stands out for her is that staff have the ability to prioritise care.

Sarah has a Diploma in Restaurant and Hospitality Management and since opening our branch Sarah has completed her NVQ Level 2 in Health and Social Care.
... Read more
Alix

Alix Brooks

Job Title: Care Coordinator Joined: 2016
Alix Brooks joined Respectful Care after a long career in the NHS, particularly working in the areas of mental health, drugs, and alcohol services. She has specific experience in one-to-one sessions with service users and their family members, and of engaging with other services to ensure the wellbeing of service users.

Alix has always wanted to make people’s lives better. She started her career by volunteering in health and social care, and this opened the door to working with the NHS.

After 15 years though, she felt she needed a fresh challenge - and that is when she came to Respectful Care. To begin with, Alix worked as a care and support worker, but she quickly became a staff mentor and then a Client Team Leader. However, with Alix’s organisation skills, she was quickly sought after for care-coordinating. Alix assures that our clients receive their required care at the preferred time and manner, whilst assessing our staff’s skill and competence to carry out the conditions.

She says that when she was applying for job roles, the term Respectful in Respectful Care really stood out to her, and having worked here, she knows respect is essential to the care we provide.

Alix has an NVQ Level 3 in Health and Social Care, OCN Level 3 in mentoring skills, PTPLF Adult teaching, and she has several care-related certificates.
... Read more
Susan

Susan Parkin

Job Title: Client Team Leader Joined: 2016
Our Client Team Leader, Susan Parkin has been in the Health and Social care industry for over 20 years. She has worked for various domiciliary care companies, working at Respectful Care for the last quarter.

With Susan’s vast amount of experience in the sector, Susan first took to management as a Care Coordinator where she ensured that the service ran as smoothly as possible. She possesses an excellent approach with her staff and clients. Her methods surround consistent and thorough communication, making sure that all tasks are completed in a timely manner and to the expected ‘Respectful Care’ standard.

Susan’s current role as Client Team Leader requires her to assess our client’s needs before their care package commences. Susan makes sure they are receiving the best possible care by reviewing the care plans regularly and continuously communicating with staff regarding any changes. She is the lead liaison when it comes to medication and the quality of care, meaning our clients are in very safe and capable hands.
... Read more
Susan

Susan Goffin

Job Title: Client Team Leader Joined: 2017
Susan Goffin’s journey into care started when she joined a nursing home in Beeston working weekends (when she was just 15 years old!) She soon left school and went to college where she studied for her NVQ level 2 in Business Administration and I.T. Susan found this unfulfilling and missed her responsibilities at the care home. Having enjoyed her work in care, Susan returned to work at a residential for 7 years.

Susan first started working in domiciliary after she had her first child in 2003. She worked there for a further 7 years where she gained experience in the community. Susan is a big promoter of care in the community as it allows vulnerable adults to remain as independent as possible, for longer.

Susan worked her way up to the Field Supervisor and then Care-Coordinator. She now works for Respectful Care as a Client Team Leader where she reviews our client’s care to make sure they are happy with what they receive. Susan has since reported that she loves working for Respectful Care as everyone within the company is so optimistic and encouraging. We encourage great teamwork alongside great friendships.
... Read more
Kierra

Kierra Ashby

Job Title: Staff Team Leader/Recruitment Manager Joined: 2020
Kierra is Respectful Care’s Staff Team Leader and Lead Recruitment Manager.

Kierra has had quite a journey with the company by originally taking base at Head Office, Mansfield, as a Care and Support Worker. She then moved location and decided to stay with Respectful Care by moving to the South Notts branch. She was welcomed with open arms as a genuinely caring and compassionate person, willing to introduce herself to new clientele.

It wasn’t long until Kierra proved her ambitions by taking other carers under her wing. She was promoted to Mentor so that she could introduce new carers to the industry and share her passion for Health and Social Care.

Upon her return to work after maternity leave, Kierra was introduced to the management team. With the company growing, and Kierra’s skills around people management, she was the perfect addition to our staff leader team. Kierra hopes to grow the company’s staff team by 30% by the end of 2022.
... Read more
Lauren

Lauren Rawson

Job Title: Business Administrator Joined: 2021
Lauren is Respectful Care’s very own Business Administrator. She has recently embarked on her apprenticeship with the company to develop her skills in healthcare administration.

Lauren supports the management team by answering the phones and taking messages from our staff team and clientele. Lauren has a brilliant rapport with every person she communicates with.

She is learning what it takes to be an exemplary carer, by shadowing the team out in the field. However, despite being only 16 years of age, Lauren put her foot in the door with her school years by studying her Health and Social Care GCSE.

Lauren is a quick learner and despite only a few months on her apprenticeship, she has really settled into the team. She is a great help to all of us.
... Read more
Nathan

Nathan Young

Job Title: Training Manager Joined: 2022
Hi, I am Nathan, Training Manager at Respectful Care South.

I am passionate about our staff having the knowledge and skills to deliver outstanding care, for our clients.

I am a qualified assessor/educator, qualified to deliver over 40 courses ranging from End of Life to Moving and Handling.

I have vast experience in the health and social sector, both as a trainer and manager, working recently as an improvement manager.

Outside of work I love spending time with my wife of 27 years (I know I don’t look old enough) and 4 children, 3 grandchildren and Milo. Watching football and supporting the mighty pies (Notts County).
... Read more

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