Flexserve Home Care

The agency provided care for my father between March 23 to December 23. The carers treated him with dignity and respect during a distressing time when he was suddenly diagnosed with end-stage cancer. We would like to give particular thanks to the carers who went above and beyond to make his time as comfortable as possible. The family feel so lucky to have had such genuinely kind carers. Lastly, we had regular contact with the Manager both on the phone and home visits. She made it very clear she was there to help and provided her mobile in case of any issues. It was very reassuring to know she was there for support and easily contactable.

I am, and have been, very satisfied with the level of care I have been receiving from my carers. I am pleased with the work they do as they support me to be as independent as possible and respect my choices and opinions.

We are very happy and grateful for the service and support that we are receiving from Flexserve carers and management. Flexserve is highly recommended. The carers are very patient, supportive and hardworking.

Overall, I am happy with the care services provided to my father. The carers are helpful and professional. Due to my father’s dementia, too many different carers can sometimes be difficult to his routine, but it is great to have our regular carers as often as possible. Thanks.

Generally speaking, my experience has been okay with the service provider. I have a good relationship with my carer, and the communication is great, but the time is the only issue as I would prefer it to be early, but the carer comes in at about 11 a.m.

Summing up. I would thoroughly recommend FlexServe in every respect.

From our experience with the carers, they have been good so far they have done a great job in taking care of my dad everyday. As me and my mum are the primary caregivers, it has been much easier with the help of the carers.

I have no complaints at all, they care about me for about 4 years and ever acoumplish my expectation. They are professional, respectful, caring, came on time. The management always helped me when I need.

It’s not always easy to trust people looking after someone you love, but I feel comfortable with this team and we are lucky to have them.

The carers help Mum with most things each day, she is genuinely fond of them. They treat her with respect and are always kind.

The carers helped me to care for my husband in the final four weeks of his life. He had terminal cancer. They afforded him dignity and autonomy in the final month of his life. Their support meant I could revert to being his wife again, not consumed by caring duties, and gave me some respite. They were compassionate and helpful- kind to our five-year-old son. They were never intrusive and always respectful of my husband’s needs and wishes. I am extremely grateful to both of them for enabling my husband to die with dignity, pain-free and in a clean comfortable bed.

My care is very good, I am pleased with the service. Thank you.

If Mum is unwell or if I have a query they are just a phone call away and are always ready to help in any way they can.

As a GP, I am well aware of the challenges facing care agencies in providing this essential service to vulnerable patients and their families. I feel Flexserve has risen to these challenges better than I could possibly have wished for.

We know that if you need the care Flexserve are the people to have as you will be in safe hands, in our eyes, they are to be trusted and we can strongly recommend.

Both in the office and in the home Flexserve are responsive, caring and efficient. We really appreciate the intimacy of the relationship between carers, service user and the family. We feel that we all work together well.