Care Provided by Flexserve Home Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Our fees are payable 4 weeks in advance
The price(s) shown are provided by the agency. Contact Flexserve Home Care for full pricing details and T&Cs.
Contact Flexserve Home Care to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Flexserve UK Ltd
- Private Owned
Person in charge
- Yvonne Brown (Manager)
Are you the Owner/Manager of Flexserve Home Care?View your Advertising Options
Flexserve Home Care Reviews (19)
8.9
Flexserve Home Care has a Review Score of 8.9 (8.938) out of 10, based on 3 reviews in the last 2 years.
Over all time Flexserve Home Care has 19 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Flexserve Home Care
Loading...
Review from O M (Next of Kin) published on 1 September 2026 Submitted via Website•
Overall Experience
This service has been excellent. We were able to contact them. They came in at a relatively short notice. Were able to provide a career who has been kind, smart, efficient and really reliable. Would recommend.
This service has been excellent. We were able to contact them. They came in at a relatively short notice. Were able to provide a career who has been kind, smart, efficient and really reliable. Would recommend.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thank you so much for your kind words. We are delighted to hear our Teams care and support made such a positive difference to you and your loved one. It means a lot and we truly appreciate your recommendation.
Review from I P (Granddaughter of Client) published on 27 August 2026 Submitted via Website•
Overall Experience
I am very happy that these employees come, they work very neatly and it is an incredibly big help. They help with all questions and are very sincere. You can contact them at any time even if you are not in the same country, they will always help you as much as they can. The care is excellent, they...
I am very happy that these employees come, they work very neatly and it is an incredibly big help. They help with all questions and are very sincere. You can contact them at any time even if you are not in the same country, they will always help you as much as they can. The care is excellent, they take care of everything!
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thank you for your wonderful feedback. We are delighted that our team's care, reliability and communication have given you peace of mind, particularly when you are abroad. It is a privilege to support your grandmother.
Review from David I (Husband of Client) published on 25 August 2026 Submitted via Website•
Overall Experience
We have used several care agencies in the past . This one has been by far the best.
Management has been proactive in setting things up and has been approachable and flexible.
The carers initially conscientiously established my wife's needs and current procedures.
Management has been proactive in setting things up and has been approachable and flexible.
The carers initially conscientiously established my wife's needs and current procedures.
They have been willing to take...
We have used several care agencies in the past . This one has been by far the best.
Management has been proactive in setting things up and has been approachable and flexible.
The carers initially conscientiously established my wife's needs and current procedures.
They have been willing to take on additional tasks and do any tasks that she might have done around the house herself had she been able.
They have alerted us to any changes, for example skin conditions, however small.
My wife has established a good rapport with the lead carers and there is now a good level of trust.
We are now hoping that carers will be able to accompany my wife to events outside the house such as hospital appointments.
Management has been proactive in setting things up and has been approachable and flexible.
The carers initially conscientiously established my wife's needs and current procedures.
They have been willing to take on additional tasks and do any tasks that she might have done around the house herself had she been able.
They have alerted us to any changes, for example skin conditions, however small.
My wife has established a good rapport with the lead carers and there is now a good level of trust.
We are now hoping that carers will be able to accompany my wife to events outside the house such as hospital appointments.
We are very happy with the team of carers that we now have.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thank you for your wonderful feedback David. We are delighted that you are happy with the care and support provided by our team. Consistency, trust and being responsive to changing needs are extremely important to us. We truly appreciate you taking the time to share your experience.
Review from Laura D (Daughter of Client) published on 21 June 2024 Submitted via Website•
Overall Experience
The agency provided care for my father between March 23 to December 23. The carers treated him with dignity and respect during a distressing time when he was suddenly diagnosed with end-stage cancer. We would like to give particular thanks to the carers who went above and beyond to make his time...
The agency provided care for my father between March 23 to December 23. The carers treated him with dignity and respect during a distressing time when he was suddenly diagnosed with end-stage cancer. We would like to give particular thanks to the carers who went above and beyond to make his time as comfortable as possible. The family feel so lucky to have had such genuinely kind carers. Lastly, we had regular contact with the Manager both on the phone and home visits. She made it very clear she was there to help and provided her mobile in case of any issues. It was very reassuring to know she was there for support and easily contactable.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
We are grateful we could all help in such a difficult situation. Thanks to you and the family for working with Flexserve carers and the Management Team, as an effective team to support your father comfortably during those challenging times. Thanks for your review.
Review from A S (Client / Service User) published on 31 October 2023 Submitted via Website•
Overall Experience
I am, and have been, very satisfied with the level of care I have been receiving from my carers. I am pleased with the work they do as they support me to be as independent as possible and respect my choices and opinions.
I am, and have been, very satisfied with the level of care I have been receiving from my carers. I am pleased with the work they do as they support me to be as independent as possible and respect my choices and opinions.
Review from Mohammed B (Son of Client) published on 31 October 2023 Submitted via Website•
Overall Experience
We are very happy and grateful for the service and support that we are receiving from Flexserve carers and management. Flexserve is highly recommended. The carers are very patient, supportive and hardworking.
We are very happy and grateful for the service and support that we are receiving from Flexserve carers and management. Flexserve is highly recommended. The carers are very patient, supportive and hardworking.
Review from A P (Son of Client) published on 31 October 2023 Submitted via Website•
Overall Experience
Overall, I am happy with the care services provided to my father. The carers are helpful and professional. Due to my father’s dementia, too many different carers can sometimes be difficult to his routine, but it is great to have our regular carers as often as possible. Thanks.
Overall, I am happy with the care services provided to my father. The carers are helpful and professional. Due to my father’s dementia, too many different carers can sometimes be difficult to his routine, but it is great to have our regular carers as often as possible. Thanks.
Review from A M (Client / Service User) published on 31 October 2023 Submitted via Website•
Overall Experience
Generally speaking, my experience has been okay with the service provider. I have a good relationship with my carer, and the communication is great, but the time is the only issue as I would prefer it to be early, but the carer comes in at about 11 a.m.
Generally speaking, my experience has been okay with the service provider. I have a good relationship with my carer, and the communication is great, but the time is the only issue as I would prefer it to be early, but the carer comes in at about 11 a.m.
Review from Steven M (Nephew of Client) published on 23 October 2023 Submitted via Website•
Overall Experience
I have liaised with Flexserve for several years now as they provide support for an elderly relative of mine. The carers visit 3 times a day and the level of care is very comprehensive. Morning involves getting the client out of bed, washing, providing breakfast and issuing the medication. Lunchtime...
I have liaised with Flexserve for several years now as they provide support for an elderly relative of mine. The carers visit 3 times a day and the level of care is very comprehensive. Morning involves getting the client out of bed, washing, providing breakfast and issuing the medication. Lunchtime is providing a meal and issuing medication. Evening is providing a meal, issuing medication and putting the client to bed. The client totally relies on the carers, they always turn up on time whatever the weather. The relationship between the client and each of the carers is excellent which is of utmost importance.
The carers and the management office always get in touch with myself when the need arises. They are readily available when contacted at whatever time of day and are very professional.
The carers and the management office always get in touch with myself when the need arises. They are readily available when contacted at whatever time of day and are very professional.
Summing up. I would thoroughly recommend FlexServe in every respect.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thanks so much for your amazing review. It is a pleasure to be supporting your relative all these years. Thanks for your custom.
Review from S B (Daughter of Client) published on 23 October 2023 Submitted via Website•
Overall Experience
From our experience with the carers, they have been good so far they have done a great job in taking care of my dad everyday. As me and my mum are the primary caregivers, it has been much easier with the help of the carers.
From our experience with the carers, they have been good so far they have done a great job in taking care of my dad everyday. As me and my mum are the primary caregivers, it has been much easier with the help of the carers.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thanks for your review. We are grateful for your support and working well with our team.
Review from A V (Client / Service User) published on 13 October 2023 Submitted via Website•
Overall Experience
I have no complaints at all, they care about me for about 4 years and ever acoumplish my expectation. They are professional, respectful, caring, came on time. The management always helped me when I need.
I have no complaints at all, they care about me for about 4 years and ever acoumplish my expectation. They are professional, respectful, caring, came on time. The management always helped me when I need.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thanks so much for your appreciation of the services you receive. We strive to continuously better the service and go the extra mile.
Review from Sharon J (Daughter of Client) published on 9 October 2023 Submitted via Website•
Overall Experience
Extremely happy with the service providing care for my mother.
Staff are friendly, caring and very reliable, they genuinely care for my mother.
Staff are friendly, caring and very reliable, they genuinely care for my mother.
It’s not always easy to trust people looking after someone you love, but I feel comfortable with this team and we are lucky to have them.
Extremely happy with the service providing care for my mother.
Staff are friendly, caring and very reliable, they genuinely care for my mother.
Staff are friendly, caring and very reliable, they genuinely care for my mother.
It’s not always easy to trust people looking after someone you love, but I feel comfortable with this team and we are lucky to have them.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thanks for your review, Sharon. We value your support and it's a pleasure to be a part of your Mum's care.
Review from Natasha Z (Daughter of Client) published on 4 October 2023 Submitted via Website•
Overall Experience
Mum is very happy with all the care received from the staff of Flexserve. She has been using the service for 5 years.
The carers help Mum with most things each day, she is genuinely fond of them. They treat her with respect and are always kind.
Mum is very happy with all the care received from the staff of Flexserve. She has been using the service for 5 years.
The carers help Mum with most things each day, she is genuinely fond of them. They treat her with respect and are always kind.
↩Reply from Yvonne Brown, Manager at Flexserve Home Care
Thanks very much for your review. We are very pleased to hear that you are happy with the carers supporting your mum. It has been good working with your mum and the family too over the years, appreciate your support.
Review from Sara H (Wife of Client) published on 4 November 2021 Submitted via Website•
Overall Experience
The carers helped me to care for my husband in the final four weeks of his life. He had terminal cancer. They afforded him dignity and autonomy in the final month of his life. Their support meant I could revert to being his wife again, not consumed by caring duties, and gave me some respite. They...
The carers helped me to care for my husband in the final four weeks of his life. He had terminal cancer. They afforded him dignity and autonomy in the final month of his life. Their support meant I could revert to being his wife again, not consumed by caring duties, and gave me some respite. They were compassionate and helpful- kind to our five-year-old son. They were never intrusive and always respectful of my husband’s needs and wishes. I am extremely grateful to both of them for enabling my husband to die with dignity, pain-free and in a clean comfortable bed.
Review from M A (Client / Service User) published on 6 July 2021 Submitted via Postal Card•
Overall Experience
My care is very good, I am pleased with the service. Thank you.
My care is very good, I am pleased with the service. Thank you.
Review from Sharon M (Daughter of Client) published on 3 March 2020 Submitted via Website•
Overall Experience
At the end of last year, my brother passed away, leaving Mum on her own as he was looking after her.
I was left trying to find care for her. Mum is awaiting a hip replacement and is in so much pain that she is now in a wheelchair.
I was left trying to find care for her. Mum is awaiting a hip replacement and is in so much pain that she is now in a wheelchair.
The carers come three times a day (this can be increased after the...
At the end of last year, my brother passed away, leaving Mum on her own as he was looking after her.
I was left trying to find care for her. Mum is awaiting a hip replacement and is in so much pain that she is now in a wheelchair.
The carers come three times a day (this can be increased after the operation) to help get her out of bed to wash her, shower her, dress her and to make her breakfast, dinner and tea.
My mum often phones me in the day and says that she's had a lovely dinner or shower.
It gives me great peace of mind knowing that she is well looked after.
The care and support my mum has received has been invaluable especially at this sad time.
I have found the carers to be compassionate and comforting to Mum and Mum looks forward to their visits
I was left trying to find care for her. Mum is awaiting a hip replacement and is in so much pain that she is now in a wheelchair.
The carers come three times a day (this can be increased after the operation) to help get her out of bed to wash her, shower her, dress her and to make her breakfast, dinner and tea.
My mum often phones me in the day and says that she's had a lovely dinner or shower.
It gives me great peace of mind knowing that she is well looked after.
The care and support my mum has received has been invaluable especially at this sad time.
I have found the carers to be compassionate and comforting to Mum and Mum looks forward to their visits
If Mum is unwell or if I have a query they are just a phone call away and are always ready to help in any way they can.
↩Reply from Yvonne Brown, at Flexserve Home Care
Thanks for sharing your experience of our service. We are all very grateful for your comments and its wonderful to work together with you as a team.
Review from Stephen A (Son-in-law of Client) published on 28 February 2020 Submitted via Website•
Overall Experience
Flexserve provided three times daily care to my mother-in-law for more than three years and live-in care for the last 6 months or so of her life. My mother-in-law and the family were always treated with the utmost consideration, patience, kindness, dignity and professionalism. The manager was...
Flexserve provided three times daily care to my mother-in-law for more than three years and live-in care for the last 6 months or so of her life. My mother-in-law and the family were always treated with the utmost consideration, patience, kindness, dignity and professionalism. The manager was accessible and responsive: she succeeded under sometimes difficult circumstances in providing continuity of both care and carer as far as possible, which made a huge difference to my mother-in-law's wellbeing and to our peace of mind.
Strong and lasting relationships were forged with several of the carers and we have been happy to recommend Flexserve to a number of friends and neighbours who have had need of care, sometimes at very short notice.
Strong and lasting relationships were forged with several of the carers and we have been happy to recommend Flexserve to a number of friends and neighbours who have had need of care, sometimes at very short notice.
As a GP, I am well aware of the challenges facing care agencies in providing this essential service to vulnerable patients and their families. I feel Flexserve has risen to these challenges better than I could possibly have wished for.
↩Reply from Yvonne Brown, at Flexserve Home Care
Thanks so much for sharing the experience of our service. It was great to work with you and your family. Flexserve staff are very grateful to hear such great comments from a professional in the care industry and a family member of our client.
Review from Donnalyn H (Cousin of Client) published on 19 February 2020 Submitted via Website•
Overall Experience
We know that if you need the care Flexserve are the people to have as you will be in safe hands, in our eyes, they are to be trusted and we can strongly recommend.
We know that if you need the care Flexserve are the people to have as you will be in safe hands, in our eyes, they are to be trusted and we can strongly recommend.
↩Reply from Yvonne Brown, at Flexserve Home Care
Thank you so much for the compliments. We enjoy the work we do and commit to go the extra mile to work with our existing and new clients.
Review from Larry M (Son of Client) published on 1 October 2018 Submitted via Website•
Overall Experience
Both in the office and in the home Flexserve are responsive, caring and efficient. We really appreciate the intimacy of the relationship between carers, service user and the family. We feel that we all work together well.
Both in the office and in the home Flexserve are responsive, caring and efficient. We really appreciate the intimacy of the relationship between carers, service user and the family. We feel that we all work together well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 January 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Flexserve Home Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Flexserve Home Care.
Accreditations
There are no accreditations posted yet for Flexserve Home Care.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Flexserve Home Care
How many Carers does Flexserve Home Care employ?
Flexserve Home Care employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Flexserve Home Care to verify any information. View our terms and conditions. Flexserve Home Care has a Basic Service -what a Basic Service includes.