Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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9.8 81 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.
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Care Provided by Radfield Home Care Bexhill, Hastings & Battle

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Charge prices are tailored to customers, following a care consultation from one of our team.

These prices are only a guideline, please contact Radfield Home Care Bexhill, Hastings & Battle to find out the exact price for your requirements.

Contact Radfield Home Care Bexhill, Hastings & Battle to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Radfield Home Care Bexhill, Hastings & Battle to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Samuel Holmes (Director/ Owner)

Radfield Home Care Bexhill, Hastings & Battle Reviews (81)

9.8

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 9.8 (9.775) out of 10, based on 16 reviews in the last 2 years.
Over all time Radfield Home Care Bexhill, Hastings & Battle has 81 reviews.

Overall Experience
  • 70
  • 11
  • 0
  • 0
  • 0
Date Published
  • 81
  • 5
  • 11
  • 16
  • 65
Reviewer Connection to Radfield Home Care Bexhill, Hastings & Battle
  • 27
  • 19
  • 11
  • 6
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Anne (Friend of Client) published on 16 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had a stroke in July 2017 and was hospitalised for six weeks.
On her return home, with the help of Radfield Home Care, she is progressing well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (84 Excellents x 5) + (12 Goods x 4) ) ÷ 96 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.

Joanna

Joanna Gardner

Job Title: Registered Care Manager Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.

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