First Class Healthcare Ltd

8 Realgar Court, Sittingbourne ME10 5JZ
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9.5 17 Reviews
  • First Class Healthcare Ltd, Sittingbourne
First Class Healthcare Ltd offers nursing, live In, home care, complex care, respite care and end of life care to adults and people aged 65+

It cares for clients 24 hours a day.

This includes people living with dementia, those with learning or physical disabilities, people who have Acquired Brain Injury (ABI), those with a chronic illness or terminal illness as well as people with mental health issues or those recovering from a stay in hospital.

Care services include personal care, medicine management, meal preparation, cleaning, shopping, help staying active, assistance going out into the community and companionship.

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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • First Class Healthcare Ltd

Person in charge

  • Thelma Kapesa (Manager)

First Class Healthcare Ltd Reviews (17)

9.5

First Class Healthcare Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time First Class Healthcare Ltd has 17 reviews.

Overall Experience

  • 16
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Date Published

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12

Review from P C (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency provides first class domicillary care. All staff are well trained, supportive, committed and professional. They are caring and have good rapport with both client and relatives. I am truly grateful for the help and support they give to my mum.

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Review from Julia G (Mother of Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at First Class Healthcare work in pairs to support my teenager to access the community. I feel confident that my child is safe and well cared for. They have learned to communicate with her using her non-verbal communication systems, and they follow her behaviour support plan. My child really
looks forward to going out with her carers.

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Review from Tracy E (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father started his care in September 2023. I have always found all carers to respect my father's wishes and treat him with dignity and care at all times and they are all very professional. The Manager and office staff have always addressed any issues immediately if any concerns have been raised.
My father himself has always been happy with all of the carers that have visited him. I am very happy with the way the managers do their best to make sure my dad has continuity of carers as and when possible as that is important to him and myself as he suffers from dementia so this makes my dad feel comfortable and safe in his own home. I would recommend this company to anyone who asks my personal opinion if they were looking for care themselves. I personally have been a community carer for many years, so I know the importance of making a client feel safe and comfortable in their own home, and I can safely say First Class Health Care has achieved this at all times.

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Review from Albert W (Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had care from First Class Healthcare over the past eighteen months. The care provided was excellent. We had two main carers over this period who were extremely good at attending to our needs in a friendly and cheerful manner. Whenever they had days off they were always replaced by equally good staff.
The manager always responded promptly to any requests for changes to our attendance requirements. Thank you for your excellent service We cannot praise First Class Healthcare enough and would have no hesitation in recommending them to other prospective clients.

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Review from Angela B (Great-Niece of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer, lovingly known by our great aunt, is an exceptional carer, a true asset to ‘First Class Healthcare Ltd’. Our great aunt's recent fall and stay at hospital was distressing. Adult Social Services requested the carer's presence at the care package meeting (Occupational Health, Hospital Doctor,
family). She demonstrated remarkable care, understanding our aunt's needs intimately. She shared recommendations, though final decisions rested with the leadership team. She assured us, professionally, that her superiors would assist, despite potential delays.
Incidentally, the response was amazing and the turnaround time of getting the additional care in was within 24 hours.
All involved were deeply impressed by First Class Healthcare Ltd, prioritising the carer's time for a client in need, exemplifying their dedication. This embodies 'first-class healthcare'. A final heartfelt thank you to the leadership and the carer for your time, expertise, and kindness.

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Review from Adelaide A (Wife of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the staff from First Class Healthcare started working or supporting with my husband’s care, I have seen tremendous change in his behaviour. He has improved greatly, the staff are very supportive and very caring, always going the extra mile for the service user. The staff are professional, polite
and friendly, and work within their boundaries Although our home is their workspace they are also courteous that it’s the service user's home. They always make sure it’s left clean and tidy. Adhering to hygiene purposes
their overall care is client-centred which is very profound as well as adherence to the individual care plan. The management staff are extra special, always making sure that the client and the family are their focus and supporting the family members as well. Throughout my interactions with healthcare providers, First Class Healthcare has been a huge part of my daily journey and I am grateful. I do recommend First Class Healthcare to anyone.

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Review from S M (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class is just that. Manager, and staff all care, and show their love and understanding for that person. They cared for my beautiful mumsy, and I never worried when they cared for her. Great communication always puts you at ease. My mum came first. Sadly she recently passed, and you couldn't ask
for a more caring company than these. They were with her till the end. I always found it easy to talk to the manager, who always was so supportive of us. Not only for mum, but the whole family. Staff are wonderful, they had fun with my mum, she loved the girls very much, as I do. I thoroughly recommend this company, they understand from day one! If you have your loved one at home, and get worried, don't be, for this is a truly amazing company who could do with a special award! Thank you so much for everything.

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Review from Philip G (Son of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with every aspect of the care provided. Any issues, which were minor, were handled very well and immediately. My mother was extremely happy with all the carers that attended to her, which was three times per day.

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Review from Joy B (Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had first-class care for several years myself only the last 3 years before my husband had them. They do my personal care, light cooking, some shopping, light cleaning duty. As well as polishing and hoovering to keep the dust down in my home as I have a lung condition that affects me big time.
The management is always there if I need more help or to discuss with them any problems.


Good management and staff. I would like to say the three staff that come to me are caring, good at their job, very friendly and always give me time to go at my pace. They make my day more positive and cheerful, plus having the same staff you tend to build a better continuity between yourself and the staff. First-class care, they always try hard to meet my needs. So far I do not have any complaints about this company, I would say it's one of the best I have had.

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Review from H M (Wife of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had care from First Class since February 2021.
After suffering a stroke I just needed support in the morning with my husband so that I can still go to work. Service has been great and we have the same person every day.

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Review from Carol A (Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class Healthcare Ltd has looked after me for 4 months or so. As a young service user with a sudden decline in health, I have found things very difficult. First Class Healthcare has been absolutely amazing with not only my personal care but also my mental health. All staff are polite, professional
and meet high standards. They always strive to help me achieve my goals in my physical health and mental health. They have made this journey a lot easier for me. I am always notified when changes with times occur which is very helpful.
Thank you First Class Healthcare for helping me.

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Review from Gill H (Daughter of Client) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We engaged First Class Healthcare in June of 2020 when my mother of 90 was finally diagnosed with Alzheimer’s. They initially came to help with personal care in the mornings as although my father was still very capable at 92, he thought that this would be better handled by professionals. The carers
soon got into a routine that suited Mum and Dad. We found them to be efficient, thorough, and pleasant. As Mum’s mobility decreased we then changed to morning and night to assist Dad getting Mum downstairs via the stairlift and back up again at night. The office Manager was always on the ball and was keen to have regular contact with me the daughter to give feedback or to raise any concerns that the carers may have about Mum’s health or wellbeing. Our package moved to 3 times a day in 2021, with Mum now confined to bed. We usually had the same carers each day and both Dad and I appreciated this and they always had a few minutes to have a chat to him too. They provided a great service with a smile

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Review from Jill T (Daughter of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class! They looked after my mum for over the last two and a half years. We always found them very professional, they were very prompt on time but if for some reason they were delayed my mum always was told and they came as soon as possible. The carers were very dedicated and caring and made my
mum very relaxed having them into her home which she was worried about to start with.
After my mum was diagnosed with a serious illness they managed the situation with her and the family so well and were with us all helping and caring to the very end. I would have no hesitation in recommending them or using them again.

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Review from Sarah B (Daughter of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class Healthcare Ltd are a wonderful agency which we chanced upon when my dad was discharged from hospital. They cared for him during his final years, and now my mother, with great kindness and commitment. They've proved really flexible in helping with Mum's increasing needs - adapting at very
short notice when things have been tough - and they have been really caring in providing all-round support throughout the period of lockdown. They keep in touch with me frequently, and have worked closely with me to get the care as good as possible. The individual carers are truly lovely, and the support staff very professional and knowledgeable. I am so grateful and full of admiration.

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Review from Lydia E (Daughter of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class cared for my Mum during her last weeks. They were completely brilliant with her. My husband and I are so grateful that my Mum was introduced to First Class. Simply wonderful, supportive, caring people and a very well suited company name.

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Review from Brian T (Brother of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was well looked after by First Class Healthcare. The carers were excellent in their delivery of care and the company constantly kept me updated on the care needs of my sister. The carers were reliable and always on time although there were a few occasions they were late but however, I was
kept well informed if there was a delay in seeing my sister. I would highly recommend First Class Healthcare to anyone looking for care for their loved ones. Their rates are very affordable and they are very professional.

Reply from Thelma Kapesa, Manager at First Class Healthcare Ltd

Thank you for acknowledging the care that your sister received. At First Class Healthcare we always strive to provide excellent care all the time. Feel free to recommend our home care service to your friends and family, when the need arises.

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Review from Carol W (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class Healthcare have been caring for my mother for 10 months and we, in the family and my mother, have all been delighted with the care and support given. They are always upbeat and kind, friendly and utterly professional. My mother has a mix of Alzheimer's and dementia and is also recently bereaved.
They have shown a full understanding of the various conditions and all the carers know exactly how to ensure Mum is happy, calm and relaxed. They prepare her meals with love and great care and ensure she is tidy, clean and well-groomed. During this pandemic, they have all been fabulous, professional and helpful to all of us, not just Mum. I really cannot recommend them too highly. They are also reasonably priced excellent value for money. Thank you for the opportunity to sing their praises.

Reply from Thelma Kapesa, Manager at First Class Healthcare Ltd

Thank you for acknowledging the excellent care your mother received. We at First Class Healthcare strive on giving the best care to our clients. Your review is a morale booster to our wonderful staff who are always committed to making sure that our clients are well looked after. Thank you once again!

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for First Class Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for First Class Healthcare Ltd is calculated as follows: ( (27 Excellents x 5) ) ÷ 27 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Class Healthcare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (5)

Thelma

Thelma Murakasha

Job Title: Care Manager

Joined: 2015

I'm a registered General Nurse and Specialist Community Public Health Practitioner (Health Visitor) with 21 years’ experience of working in the private, acute set up as well as the community, working with Clients, Carers, Children and Families. I have extensive experience of inter-agency working in the NHS and also liaising with Statutory Organisations like the Local Authorities and the Voluntary Sector. She also has a Teaching Qualification.
As a Public Health Practitioner, I passionately believe in the importance of providing excellent Primary Care Services to help build strong and healthy communities. I strongly believe that if people are kept in the comfort of their own homes for as long as possible, then they will enjoy better health and emotional well being.

Sarah

Sarah French

Job Title: Marketing Manager

Joined: 2019

I started my career in finance back in 2007, since then I went on to further my career studying AAT “ Book Keeping” and then from there onto studying my CICM “Chartered Institute Of Credit Management” I have worked in several different industries throughout my career. I joined First Class Healthcare in October 2019 as a part time carer it was the first time I had ever worked in care and quickly realised I had a love for the job and caring for the customers.

Lisa

Lisa Basoom

Job Title: Care Quality Manager

Joined: 2019

I have 5 years experience in care. I moved to Sittingbourne from London 1 year ago now. Before I moved from London I worked for a well known hospice and had amazing training and experience there. I gained my care certificate and medication management. My current role at First Class is quality officer. I have been on regular training to keep in line with all the current guidelines within care. You may see me in my management role, carrying out assessments, risk assessments and reviews. Or you may see me in my clinical role in caring on a regular shift. I love care I didnt want to fully step away from the personal care to my clients.

Marta

Marta Kowalska

Job Title: Lead Care Coordinator

Joined: 2017

I started my career in domiciliary care industry with First Class Healthcare as a Care Assistant in May 2018. During this time I learnt new transferable skills, being proactive in my role as a care assistant, after a nearly year of care I then took a new role of Team Leader. I had a responsibility to direct and assist new and current care assistance offering guidance and support within new role. Shortly after that I then moved in to a Care Coordinator role with Firstclass Healthcare, having a close connection with care assistances and our service users.
I really love my job, I like being able to offer excellent care to our customers that I would want for my parents.

Julie

Julie Kramer

Job Title: Training & Care Supervisor

Joined: 2018

I Started work working within a home for the elderly as a care assistant. Went on to work in a sick ward in a psychiatric hospital, again as a care assistant. Moved into working for the Home Office as an assistant manager of a Probation Hostel.
I joined first class health Care as a senior care assistant where I have a part time role as a carer for the elderly and another part time role as a supervisor assessing the company’s care deliverly. I have been with this company since September 2018.

Frequently Asked Questions about First Class Healthcare Ltd

What Type of Services does First Class Healthcare Ltd offer?

First Class Healthcare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Class Healthcare Ltd to verify any information. View our terms and conditions. First Class Healthcare Ltd has an Enhanced Service - more info.