


First Class Healthcare Ltd offers nursing, live In, home care, complex care, respite care and end of life care to adults and people aged 65+
It cares for clients 24 hours a day.
This includes people living with dementia, those with learning or physical disabilities, people who have Acquired Brain Injury (ABI), those with a chronic illness or terminal illness as well as people with mental health issues or those recovering...
Care Provided by First Class Healthcare Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Owner
- First Class Healthcare Ltd
- Private Owned
Person in charge
- Thelma Kapesa(Manager)
First Class Healthcare Ltd Reviews (25)
First Class Healthcare Ltd has a Review Score of 9.1 (9.086) out of 10, based on 10 reviews in the last 2 years.
Over all time First Class Healthcare Ltd has 25 reviews.
After my mum was diagnosed with a serious illness they managed the situation with her and the family so well and were with us all helping and caring to the very end. I would have no hesitation in recommending them or using them again.
First Class Healthcare Ltd are a wonderful agency which we chanced upon when my dad was discharged from hospital. They cared for him during his final years, and now my mother, with great kindness and commitment. They've proved really flexible in helping with Mum's increasing needs - adapting at very short notice when things have been tough - and they have been really caring in providing all-round support throughout the period of lockdown. They keep in touch with me frequently, and have worked closely with me to get the care as good as possible. The individual carers are truly lovely, and the support staff very professional and knowledgeable. I am so grateful and full of admiration.
First Class cared for my Mum during her last weeks. They were completely brilliant with her. My husband and I are so grateful that my Mum was introduced to First Class. Simply wonderful, supportive, caring people and a very well suited company name.
My sister was well looked after by First Class Healthcare. The carers were excellent in their delivery of care and the company constantly kept me updated on the care needs of my sister. The carers were reliable and always on time although there were a few occasions they were late but however, I was kept well informed if there was a delay in seeing my sister. I would highly recommend First Class Healthcare to anyone looking for care for their loved ones. Their rates are very affordable and they are very professional.
Thank you for acknowledging the care that your sister received. At First Class Healthcare we always strive to provide excellent care all the time. Feel free to recommend our home care service to your friends and family, when the need arises.
First Class Healthcare have been caring for my mother for 10 months and we, in the family and my mother, have all been delighted with the care and support given. They are always upbeat and kind, friendly and utterly professional. My mother has a mix of Alzheimer's and dementia and is also recently bereaved. They have shown a full understanding of the various conditions and all the carers know exactly how to ensure Mum is happy, calm and relaxed. They prepare her meals with love and great care and ensure she is tidy, clean and well-groomed. During this pandemic, they have all been fabulous, professional and helpful to all of us, not just Mum. I really cannot recommend them too highly. They are also reasonably priced excellent value for money. Thank you for the opportunity to sing their praises.
Thank you for acknowledging the excellent care your mother received. We at First Class Healthcare strive on giving the best care to our clients. Your review is a morale booster to our wonderful staff who are always committed to making sure that our clients are well looked after. Thank you once again!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 October 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for First Class Healthcare Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for First Class Healthcare Ltd.
Accreditations
There are no accreditations posted yet for First Class Healthcare Ltd.
Meet the Team (5)

As a Public Health Practitioner, I passionately believe in the importance of providing excellent Primary Care Services to help build strong and healthy communities. I strongly believe that if people are kept in the comfort of their own homes for as long as possible, then they will enjoy better health and emotional well being.

I started my career in finance back in 2007, since then I went on to further my career studying AAT “ Book Keeping” and then from there onto studying my CICM “Chartered Institute Of Credit Management” I have worked in several different industries throughout my career. I joined First Class Healthcare in October 2019 as a part time carer it was the first time I had ever worked in care and quickly realised I had a love for the job and caring for the customers.

I have 5 years experience in care. I moved to Sittingbourne from London 1 year ago now. Before I moved from London I worked for a well known hospice and had amazing training and experience there. I gained my care certificate and medication management. My current role at First Class is quality officer. I have been on regular training to keep in line with all the current guidelines within care. You may see me in my management role, carrying out assessments, risk assessments and reviews. Or you may see me in my clinical role in caring on a regular shift. I love care I didnt want to fully step away from the personal care to my clients.

I really love my job, I like being able to offer excellent care to our customers that I would want for my parents.

I joined first class health Care as a senior care assistant where I have a part time role as a carer for the elderly and another part time role as a supervisor assessing the company’s care deliverly. I have been with this company since September 2018.
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