First Class Healthcare Ltd

8 Realgar Court, Sittingbourne ME10 5JZ
Review Us
9.3 22 Reviews
  • First Class Healthcare Ltd, Sittingbourne
First Class Healthcare Ltd offers nursing, live In, home care, complex care, respite care and end of life care to adults and people aged 65+

It cares for clients 24 hours a day.

This includes people living with dementia, those with learning or physical disabilities, people who have Acquired Brain Injury (ABI), those with a chronic illness or terminal illness as well as people with mental health issues or those recovering from a stay in hospital.

Care services include personal care, medicine management, meal preparation, cleaning, shopping, help staying active, assistance going out into the community and companionship.

Care Provided by First Class Healthcare Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • First Class Healthcare Ltd

Person in Charge

  • Thelma Kapesa (Manager)

First Class Healthcare Ltd Reviews (22)

9.3

First Class Healthcare Ltd has a Review Score of 9.3 (9.336) out of 10, based on 10 reviews in the last 2 years.
Over all time First Class Healthcare Ltd has 22 reviews.

Overall Experience
  • 18
  • 3
  • 1
  • 0
  • 0
Date Published
  • 22
  • 6
  • 7
  • 10
  • 12
Reviewer Connection to First Class Healthcare Ltd
  • 8
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 22, showing 21-22
Review from Brian T (Brother of Client) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was well looked after by First Class Healthcare. The carers were excellent in their delivery of care and the company constantly kept me updated on the care needs of my sister. The carers were reliable and always on time although there were a few occasions they were late but however, I was
kept well informed if there was a delay in seeing my sister. I would highly recommend First Class Healthcare to anyone looking for care for their loved ones. Their rates are very affordable and they are very professional.
Reply from Thelma Kapesa, Manager at First Class Healthcare Ltd
Thank you for acknowledging the care that your sister received. At First Class Healthcare we always strive to provide excellent care all the time. Feel free to recommend our home care service to your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol W (Daughter of Client) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Class Healthcare have been caring for my mother for 10 months and we, in the family and my mother, have all been delighted with the care and support given. They are always upbeat and kind, friendly and utterly professional. My mother has a mix of Alzheimer's and dementia and is also recently bereaved.
They have shown a full understanding of the various conditions and all the carers know exactly how to ensure Mum is happy, calm and relaxed. They prepare her meals with love and great care and ensure she is tidy, clean and well-groomed. During this pandemic, they have all been fabulous, professional and helpful to all of us, not just Mum. I really cannot recommend them too highly. They are also reasonably priced excellent value for money. Thank you for the opportunity to sing their praises.
Reply from Thelma Kapesa, Manager at First Class Healthcare Ltd
Thank you for acknowledging the excellent care your mother received. We at First Class Healthcare strive on giving the best care to our clients. Your review is a morale booster to our wonderful staff…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.336)

Overview of Review Score

The Review Score of 9.3 (9.336) out of 10 for First Class Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.436 for First Class Healthcare Ltd is calculated as follows: ( (32 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 55 Ratings = 4.436
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Class Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Thelma

Thelma Murakasha

Job Title: Care Manager Joined: 2015

I'm a registered General Nurse and Specialist Community Public Health Practitioner (Health Visitor) with 21 years’ experience of working in the private, acute set up as well as the community, working with Clients, Carers, Children and Families. I have extensive experience of inter-agency working in the NHS and also liaising with Statutory Organisations like the Local Authorities and the Voluntary Sector. She also has a Teaching Qualification.
As a Public Health Practitioner, I passionately believe in the importance of providing excellent Primary Care Services to help build strong and healthy communities. I strongly believe that if people are kept in the comfort of their own homes for as long as possible, then they will enjoy better health and emotional well being.

Sarah

Sarah French

Job Title: Marketing Manager Joined: 2019

I started my career in finance back in 2007, since then I went on to further my career studying AAT “ Book Keeping” and then from there onto studying my CICM “Chartered Institute Of Credit Management” I have worked in several different industries throughout my career. I joined First Class Healthcare in October 2019 as a part time carer it was the first time I had ever worked in care and quickly realised I had a love for the job and caring for the customers.

Lisa

Lisa Basoom

Job Title: Care Quality Manager Joined: 2019

I have 5 years experience in care. I moved to Sittingbourne from London 1 year ago now. Before I moved from London I worked for a well known hospice and had amazing training and experience there. I gained my care certificate and medication management. My current role at First Class is quality officer. I have been on regular training to keep in line with all the current guidelines within care. You may see me in my management role, carrying out assessments, risk assessments and reviews. Or you may see me in my clinical role in caring on a regular shift. I love care I didnt want to fully step away from the personal care to my clients.

Marta

Marta Kowalska

Job Title: Lead Care Coordinator Joined: 2017

I started my career in domiciliary care industry with First Class Healthcare as a Care Assistant in May 2018. During this time I learnt new transferable skills, being proactive in my role as a care assistant, after a nearly year of care I then took a new role of Team Leader. I had a responsibility to direct and assist new and current care assistance offering guidance and support within new role. Shortly after that I then moved in to a Care Coordinator role with Firstclass Healthcare, having a close connection with care assistances and our service users.
I really love my job, I like being able to offer excellent care to our customers that I would want for my parents.

Julie

Julie Kramer

Job Title: Training & Care Supervisor Joined: 2018

I Started work working within a home for the elderly as a care assistant. Went on to work in a sick ward in a psychiatric hospital, again as a care assistant. Moved into working for the Home Office as an assistant manager of a Probation Hostel.
I joined first class health Care as a senior care assistant where I have a part time role as a carer for the elderly and another part time role as a supervisor assessing the company’s care deliverly. I have been with this company since September 2018.

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