Utopia Social Care Ltd

76 Eccleston Street, Prescot L34 5QH
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9.0 25 Reviews
  • Utopia Social Care Ltd, Prescot
Utopia Social Care offers a person-centered, professional, flexible care and support service to meet the needs of the people they support.

Their support team provides a friendly, consistent, bespoke service to all individuals, to ensure they are safe and comfortable within their own environment, ensuring all their care and support needs are met to the highest standard.

Services provide a consistent approach to care and support, building positive relationships between the support staff and individuals.

Utopia understands the importance and benefits to the individual when professional and person-centered care and support is provided whilst remaining at home or within their chosen environment.

Bespoke services are provided which enable the individual to tailor their support package to meet their needs effectively and productively.

Staff provide a variety of services to meet the needs of customers ranging from safer discharge services, rehabilitation back into the home environment following periods in hospital, health and social care support and support at the individual's end of life.

Services are provided to individuals over the age of 18 years of age. Staff have the expertise and experience to support every individual to achieve the outcomes required to enable them to be as independent as possible living in the community.
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Care Provided by Utopia Social Care Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.10 – £26.10

These prices are only a guideline, please contact Utopia Social Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Utopia Social Care Ltd

Person in Charge

  • Sarah Calley (Registered Manager)

Utopia Social Care Ltd Reviews (25)

9.0

Utopia Social Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Utopia Social Care Ltd has 25 reviews.

Overall Experience
  • 25
  • 0
  • 0
  • 0
  • 0
Date Published
  • 25
  • 3
  • 3
  • 3
  • 22
Reviewer Connection to Utopia Social Care Ltd
  • 9
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from John A (Husband of Client) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always willing to go the extra mile. Nothing is too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul H (Client) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a person who has had ALS (Motor Neurone) for over 30 years, I have used the services of many care agencies, some have been very good, some ok and some who were horrendous, however, I can categorically say that Utopia have been about the best.


Since joining Utopia several months ago, I have not

once been let down, not only are the care staff always on time, they, the owners and office staff are all extremely friendly and well trained. During my recent marriage breakup, Utopia were superb, they immediately stepped up with extra calls and were there when I needed a shoulder to cry on, without Utopia's support I would have had to go into respite.


Thank you, Utopia for going above & beyond, you are a godsend.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila H (Daughter of Client) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being looked after at home has been our mum's dearest wish. Mum has dementia and complex physical health issues and we have supported mum as a family for many years, sadly we have experienced poor caregivers from care agencies for over three years, thankfully since mum has been supported by Utopia Social
Care we cannot believe the difference in her physical and emotional health nothing is too much trouble for the staff who have gone above and beyond our expectations. Thank you, Utopia we all have greater peace of mind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvonne T (Daughter of Client) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this wonderful care company too highly. They have made a massive difference to our Mum's health and well-being. They go over and above with caring for her, nothing is too much trouble and we know she is in safe hands. The care, respect and love shown is absolutely lovely to see. They
are all angels with extremely high standards, we can't praise them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joseph H (Client) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care from Utopia Social Care and I can honestly say I feel like a king. My Carers have given me a new lease of life. I have had a bad experience with my previous provider, so was very down.
Since having Utopia Social Care, my health has improved and I am eating proper, healthy
food and loving life again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Utopia Social Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Utopia Social Care Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Utopia Social Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

No image found

Kevin McIntyre

Job Title: Registered Manager Joined: 2016

Registered Manager for the care services we provide.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utopia Social Care Ltd to verify any information. View our terms and conditions. Utopia Social Care Ltd has an Enhanced Service - more info.