Review from Christina P (Daughter of Client) published on 29 January 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to congratulate and offer a heartfelt thank you to A2L Care Services. The professional, dignified, empathic, genuine, and knowledgeable help that was received when caring for my mum who was on end-of-life care, was invaluable. Our live-in-carer arrived with the lady who had introduced herself
to me on the phone a few days prior to mum arriving home. Our carer had a long journey but arrived in plenty of good time and was ready to assist straight away. She spoke kindly and compassionately, her professional coping skills put me at my ease. I felt really well supported and listened to. I myself use to work in the care environment 12 yrs ago, therefore, had some idea of the dedication required, and although some of what I had learned came back to me it was such a relief to have this wonderful lady by my side. I have learned from her and feel proud of myself to have been able to make my mum's last weeks at home as comfortable as possible with the assistance of this lovely lady.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Nov 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about A2L Care Services
What Type of Services does A2L Care Services offer?
A2L Care Services offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A2L Care Services to verify any information. View our terms and conditions. A2L Care Services has an Basic Service - more info.