Right at Home (Reading & Wokingham District)

Twyford Business Units, Station Road, Twyford, Reading RG10 9TU
Review Us
10 42 Reviews
  • Right at Home (Reading & Wokingham District), Reading
Rated "Outstanding" for Caring by the CQC (July 2023), this award-winning service has, for 7 consecutive years, been a "5*Star Employer" award winner based on annual anonymous surveys of it's team by independent research firm WorkBuzz. In annual anonymous surveys of Reading & Wokingham District clients, in every year from 2019 to 2025, 100% of clients responded that they would be likely or very likely to recommend the service to others.

Right at Home (Reading & Wokingham District) has a track record of excellent care provision, and at it's core this is based on a strategy of hiring, training, supporting and retaining people into a Care Team who focus on providing the highest quality home care services across Wokingham District and nearby Reading. Staff treat each client with the individuality, dignity and respect they deserve. Staff are matched to client interests and personality, and personally introduced to their clients by a member of the leadership team, to help build rapport and contribute to a highly tailored service.

These carefully recruited professional Carers receive market-leading, comprehensive award-winning training plus on-going and continued mentoring, offering them a long-term, secure career and contributing to the provision of the highest quality of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kevin Lancaster (Managing Director & Owner)

Right at Home (Reading & Wokingham District) Reviews (42)

Total of 42, showing 41-42
10

Right at Home (Reading & Wokingham District) has a Review Score of 10 (9.950) out of 10, based on 10 reviews in the last 2 years. Over all time Right at Home (Reading & Wokingham District) has 42 reviews.

Overall Experience

  • 41
  • 1
  • 0
  • 0
  • 0

Date Published

42
3
4
10
32

Review from Irene T (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff who came to me were very kind, helpful and understanding; also approachable and professional.
I know they only helped me for a short time, they were amazing.
I would recommend your company to anyone.
I would not hesitate to call if I needed your help again.
Thank you.

Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)

Wow - thanks for your very kind remarks Irene. It was a pleasure to support you while you needed a little help, and our caregivers all very much enjoyed their time with you. Of course, feel free to give us a call if you ever need a helping hand in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul (Husband of Client) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After phoning 13 agencies that could not help, Right at Home pulled out a minor miracle.
With 6 hours notice, they sent out their MD to carry out the assessment and complete the paperwork.
The carer arrived at the hotel 1 hour before the Christmas party started and assisted getting my wife ready.
Care
was excellent, and the carer was superb - a wonderful person.
Other agencies said, “we can’t because you need an assessment” where Right at Home just did it.
A fantastic response, and cooperation between the Reading office and the Maidenhead office which provided the staff.

Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)

Thanks Paul


It was a pleasure to meet you and your lovely wife, and be able to provide the support and peace-of-mind that you were looking for.


When the team learned that your original plans had not worked out at such short notice, we could only imagine the disappointment you both must have been feeling. Everyone pulled together and did their bit, determined to do everything we could to make sure that you could both enjoy the party after all. So proud that we got Cinderella to the ball!


We are all really pleased to have been able to make a difference, and to have such positive feedback from you makes it even more special. I'll be sure to let your caregiver know how much she was appreciated.


All the best, and a Merry Christmas of course, from all of us at Right at Home

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Right at Home (Reading & Wokingham District) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Right at Home (Reading & Wokingham District) is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Reading & Wokingham District) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Right at Home (Reading & Wokingham District) to this inspection report

Rated by CQC as Outstanding for Caring.

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Awards / Recognitions (21)

Meet the Team (3)

Kevin Lancaster

Kevin Lancaster

Job Title: Owner & Managing Director

Joined: 2017

From our office in the lovely Berkshire village of Twyford, Right at Home Reading & Wokingham District has a simple objective:   to deliver the best possible, high quality care & support for our clients, in order to make a real difference every day to their lives.


We have a fabulous team of CareGivers who are dedicated to ensuring that our clients can live safely and happily in their own homes, with the dignity and respect that they deserve.   We offer a premium service through a combination of recruiting, rewarding and retaining great staff, providing comprehensive training, and being sure to match our CareGivers to client interests and personalities.


Your CareGivers will be personally introduced to you, and given plenty of time to travel to your home.   We carefully schedule, to ensure that every care call is a minimum of one hour, so that we can maximise the value of the visit with the aim of improving, not just maintaining, your quality of life.  You, your family and your friends can relax knowing that you are in safe hands.


From our base in Twyford we provide support across our region, including Wokingham, Finchampstead, Aborfield, Shinfield, Woodley, Earley, Sonning, Charvil, Twyford,  Ruscombe, Hurst, Shurlock Row and Waltham St Lawrence.


If you, or a loved one, requires companionship or any care or support, please get in touch with our friendly team.   We’re here to help and would love to hear from you.

Leisa

Leisa Bell

Job Title: Registered Care Manager

Joined: 2018

Leisa has been working in care for more than 26 years and joined Right at Home soon after we opened our Twyford office, in early 2018, first as an outstanding CareGiver, then as our Quality Manager, and now as our highly respected Registered Care Manager.


Leisa has a level 5 QCF in Health and Social Care and is a specialist in working with clients living with Dementia. As a Dementia Champion, Leisa is also able to deliver Dementia Friends training on behalf of the Alzheimers Society, helping people in our community better understand how to support those living with dementia. Leisa is a member of the Right at Home UK Registered Managers Advisory Council, a small group of experienced RMs from across the country who work closely with the National Office Quality and Compliance experts to help develop best practices across the Right at Home network of offices.


In addition, Leisa leads the training for our CareGivers, including being a qualified trainer for Medication Administration and Basic Life Support Level 2 certification.


Leisa provides support and mentorship to our lovely CareGivers, helping us maintain the highest standards of care for all our clients, and that best practice is shared across the entire team.


As Registered Care Manager, Leisa has overall responsibility for our Care Team and ensuring that we meet and exceed the standards & regulations that the CQC mandate, and encourage our team of CareGivers to go the extra mile in support of our clients.


Like everyone at Right at Home, Leisa shares a passion for delivering the highest quality home care in the area and works tirelessly to do her bit in making sure we achieve that goal.

Ruth

Ruth M

Job Title: Recruiter

Joined: 2022

Ruth joined the team in 2022 and is responsible for recruiting into our wonderful team of CareGivers. Ruth is passionate about bringing on board more excellent Care Assistants to make sure we can keep on providing our client base with the first-class service we are known for.


Would you like a job where you make a difference every day? Are you seeking a more flexible way of working to fit your other commitments? Looking for a company where quality, care and companionship come first? If the answer is yes to any of the above, why not consider a career with Right at Home?


Right at Home Reading and Wokingham is a friendly, local homecare provider which recognises that its employees are its greatest asset. We are looking for friendly, reliable, and caring Care Assistants to join our team. You probably already have the skills you need to make a great Care Assistant, but we will teach you everything you need to know with our industry-leading training.


Find our current vacancies
Or give Ruth a call - we'd love to hear from you!

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