All of the carers are the kindest, most supportive and thoughtful people you could wish forDiana K(Daughter of Client/Service User)
I have used Right at Home since May 2018. The whole team, managers and carers are truly remarkable.Susan F(Power of Attorney of Client/Service User)
We've been using Right at Home for about 5 years and the quality of service has been exceptionalSean O(Son of Client/Service User)
All of the carers are the kindest, most supportive and thoughtful people you could wish forDiana K(Daughter of Client/Service User)
I have used Right at Home since May 2018. The whole team, managers and carers are truly remarkable.Susan F(Power of Attorney of Client/Service User)
We've been using Right at Home for about 5 years and the quality of service has been exceptionalSean O(Son of Client/Service User)
Rated "Outstanding" for Caring by the CQC, Right at Home Reading & Wokingham District is known for the quality of its care and as a great place to work. For eight years in a row, in yearly anonymous surveys, all Reading & Wokingham District clients said they would probably or definitely recommend the service to others.
Along with this client approval, Right at Home Reading & Wokingham District has won the...
Rated "Outstanding" for Caring by the CQC, Right at Home Reading & Wokingham District is known for the quality of its care and as a great place to work. For eight years in a row, in yearly anonymous surveys, all Reading & Wokingham District clients said they would probably or definitely recommend the service to others.
Along with this client approval, Right at Home Reading & Wokingham District has won the "5-Star Employer" award for 8 years in a row (2019 to 2026), based on annual anonymous staff surveys by the independent research company WorkBuzz.
Right at Home has a history of providing excellent care, built on hiring, training, supporting, and retaining a Care Team focused on delivering the best home care services in Wokingham District and nearby Reading.
Staff treat each client with the individuality, dignity and respect they deserve. Staff are matched to clients' interests and personalities, and personally introduced by a member of the leadership team to help build rapport and support a highly tailored service.
These carefully chosen professional Carers receive top-quality, complete, award-winning training and ongoing support, giving them a long-term, stable career and helping them provide the best care. Clients enjoy a private, respectful service, on-time visits, and caregivers introduced personally under the ‘No Strangers’ policy.
Care Provided by Right at Home (Reading & Wokingham District)
Types of Home Care
Visiting Care
Live-in Care
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Contact Right at Home (Reading & Wokingham District) to get a personalised quote:
Right at Home (Reading & Wokingham District) has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Reading & Wokingham District) has 53 reviews.
Reviewer Connection to Right at Home (Reading & Wokingham District)
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Showing 53 reviews matching selected criteria
Review from L B (Client / Service User) published on 6 November 2019 Submitted via Postal Card•
Overall Experience
The time I have been with Right at Home has emphasised my opinion of the super effort and kindness given by all the staff and all those with whom I've been in contact with.
I have met most of the team and can at first hand appreciate the overall standards. I am amazed at the enthusiasm and...
The time I have been with Right at Home has emphasised my opinion of the super effort and kindness given by all the staff and all those with whom I've been in contact with.
I have met most of the team and can at first hand appreciate the overall standards. I am amazed at the enthusiasm and commitment given by each individual.
↩Reply from Kevin Lancaster, at Right at Home (Reading & Wokingham District)
Thank you for your lovely feedback. I am very proud that you are so happy with our service and have developed such a great relationship with your Right at Home CareGivers. I will be pleased to make sure they all know that you have taken the time to send in a review and have been so complimentary about them.
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Review from Gail H (Daughter of Client) published on 14 May 2019 Submitted via Website•
Overall Experience
We have never needed to rely on support care before but after Mum's fall, we required some short term help until she got back on her feet.
The care that my mum received was first class, in particular, we were struck by the genuine warmth and kindness that your support team showed. Nothing was...
We have never needed to rely on support care before but after Mum's fall, we required some short term help until she got back on her feet. The care that my mum received was first class, in particular, we were struck by the genuine warmth and kindness that your support team showed. Nothing was too much trouble, they were always on time and always arrived with a super positive attitude and a smile on their faces. It was also very easy to make the initial arrangements with you, listening carefully to what support was required and matching this with the appropriate support package couldn't have been easier or quicker, everything was explained clearly and there was complete transparency.
You surpassed our expectations as a company and we could not have been happier with the care you offered. Thank you so much for supporting the whole family during this time.
↩Reply from Kevin Lancaster, at Right at Home (Reading & Wokingham District)
Hi Gail
Thanks so much for your very generous comments about our lovely team and the support we were able to provide your mum after her accident.
I am very proud of the team of course and know how much they will appreciate that you took the time to write such nice things about them here....
Hi Gail
Thanks so much for your very generous comments about our lovely team and the support we were able to provide your mum after her accident.
I am very proud of the team of course and know how much they will appreciate that you took the time to write such nice things about them here. Your mum and dad were an absolute pleasure to be with and we are all really pleased that her recovery has been so strong.
Thanks again for choosing Right at Home!
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Review from Anthony C (Client / Service User) published on 4 March 2019 Submitted via Postal Card•
Overall Experience
Now in my 90th year, I have not had to use the services of a care company until about 6 months ago, but find that now I couldn't function without the daily use (daily exercise) of one. The staff, hand picked, arrive on time each day (weekends included) and form now a very pleasant start to each...
Now in my 90th year, I have not had to use the services of a care company until about 6 months ago, but find that now I couldn't function without the daily use (daily exercise) of one. The staff, hand picked, arrive on time each day (weekends included) and form now a very pleasant start to each day. Their quiet confident matter of expertise is impressive and they exude a professionalism with what they do and say. As I enter a new decade I look forward to needing more of their skills.
↩Reply from Kevin Lancaster, at Right at Home (Reading & Wokingham District)
Thank you, Anthony, for your very generous feedback. It's our pleasure to give you the little bit of extra support that helps you to continue to lead such an active independent life. Your team of girls all very much enjoy their visits with you and we're all looking forward to the next decade...
Thank you, Anthony, for your very generous feedback. It's our pleasure to give you the little bit of extra support that helps you to continue to lead such an active independent life. Your team of girls all very much enjoy their visits with you and we're all looking forward to the next decade too! I'll be sure to let your CareGivers know that you took the time to share your thoughts here - they will feel very proud that their work has been so warmly appreciated.
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Review from J R (Daughter of Client) published on 20 September 2018 Submitted via Postal Card•
Overall Experience
Can't fault the service from this company. I have heard some horror stories about carers and organised this service for my mother with my breath held. Time to exhale now! Each and every aspect has been brilliant. Caring to its top level and a super bunch of people to deal with.
Can't fault the service from this company. I have heard some horror stories about carers and organised this service for my mother with my breath held. Time to exhale now! Each and every aspect has been brilliant. Caring to its top level and a super bunch of people to deal with.
↩Reply from Kevin Lancaster, at Right at Home (Reading & Wokingham District)
Hello JR. It’s very kind of you to have taken the time to send in your feedback and obviously a great relief that you’re able to breathe properly again! It’s a very important part of what we do to not only support our clients, but also make sure that we provide that peace of mind to family and...
Hello JR. It’s very kind of you to have taken the time to send in your feedback and obviously a great relief that you’re able to breathe properly again! It’s a very important part of what we do to not only support our clients, but also make sure that we provide that peace of mind to family and friends who place their trust in our team. The caregivers who visit your mum will be very proud that their work has resulted in such lovely comments, as am I. Thank you.
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Review from Angela B (Wife of Client) published on 2 August 2018 Submitted via Website•
Overall Experience
Obviously when care begins you are always worried that the care doesn't match the advertising/hearsay. But within the first 24 hours, this was an agency that not only matched the advertising but goes over and above the call of duty. You can set your clock by the arrival of the carer. Each carer...
Obviously when care begins you are always worried that the care doesn't match the advertising/hearsay. But within the first 24 hours, this was an agency that not only matched the advertising but goes over and above the call of duty. You can set your clock by the arrival of the carer. Each carer brings their own brand of thoughfulness, care and love. To us they have now become part of our family. Without any hesitation I would recommend this company to anyone who has the need of a steadfast and reliable care worker. They give you the confidence to know that your loved one is in the safest possible hands.
↩Reply from Kevin Lancaster, at Right at Home (Reading & Wokingham District)
Angela, what lovely feedback. It makes me incredibly proud when I hear things like this said about our team. We all feel privileged to have been chosen by you and the family to help support your husband. He has made a lasting impression on us - a lovely man. I'm very touched that you took the...
Angela, what lovely feedback. It makes me incredibly proud when I hear things like this said about our team. We all feel privileged to have been chosen by you and the family to help support your husband. He has made a lasting impression on us - a lovely man. I'm very touched that you took the time to provide your feedback here, as I am sure the rest of the team will be when I pass on your comments. Thank you.
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Review from Neil R (Son of Client) published on 20 June 2018 Submitted via Website•
Overall Experience
Both the management of Right at Home Twyford and the carers looking after my mum, have been first class. Professional and thorough, but also friendly and considerate. My mum regards her primary carer as her new best friend.
Both the management of Right at Home Twyford and the carers looking after my mum, have been first class. Professional and thorough, but also friendly and considerate. My mum regards her primary carer as her new best friend.
↩Reply from Kevin Lancaster, at Right at Home (Reading & Wokingham District)
Thank you Neil for your kind comments. It is our pleasure to help support your mum, and lovely to see how her relationship with her caregiver has developed. We are really pleased that we've been able to do our small part in helping your mum to regain her confidence and enjoy her independence,...
Thank you Neil for your kind comments. It is our pleasure to help support your mum, and lovely to see how her relationship with her caregiver has developed. We are really pleased that we've been able to do our small part in helping your mum to regain her confidence and enjoy her independence, while also giving you and the family peace of mind that she has someone to rely on for that day-to-day support.
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Review from Bernard G (Husband of Client) published on 9 May 2018 Submitted via Review Postal Card•
Overall Experience
My Wife is very satisfied with the lady who gives her an overall wash and seems to have a good relationship with her - an instant rapport.
My Wife is very satisfied with the lady who gives her an overall wash and seems to have a good relationship with her - an instant rapport.
↩Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)
Thanks Mr G for taking the time to send in your feedback. It is our pleasure to support you and your lovely wife. I'll be sure to pass on your thanks to her caregiver who I know very much enjoys her time at your home, and has indeed developed a super relationship with Mrs G.
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Review from Shirley F (Client / Service User) published on 3 April 2018 Submitted via Review Postal Card•
Overall Experience
I have found all carers I have had from Right at Home both reliable, caring, friendly and honest and will willingly recommend them to friends and/or family members if and when I am asked to.
I have found all carers I have had from Right at Home both reliable, caring, friendly and honest and will willingly recommend them to friends and/or family members if and when I am asked to.
↩Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Hi Shirley. Thanks so much for taking the time to send in your feedback. I am really pleased that you are so happy with the service our team is providing, and extra proud that you're so willing to recommend us to your own family and friends - there is no better testimonial!
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Review from Gwenda W (Client / Service User) published on 3 April 2018 Submitted via Review Postal Card•
Overall Experience
I am very happy to deal with your team that looks after me so well. We all have a happy relationship. Nothing is too much trouble and we often finish up with a laugh. You have made my life comfortable.
I am very happy to deal with your team that looks after me so well. We all have a happy relationship. Nothing is too much trouble and we often finish up with a laugh. You have made my life comfortable.
↩Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Gwenda, thanks so much for sending in your feedback. I am very pleased that you are happy with the service, and I know from talking to our lovely team how much they enjoy spending time with you. I'll be sure to let them all know that you've been so kind with your comments.
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Review from Maureen W (Client / Service User) published on 28 March 2018 Submitted via Review Postal Card•
Overall Experience
I have been very happy with my carer and her attention to detail. She's a lovely girl and always manages a smile.
I have been very happy with my carer and her attention to detail. She's a lovely girl and always manages a smile.
↩Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Hi Maureen. Thanks so much for taking the time to provide your feedback - I am really pleased that you are so happy with the support we are providing for you.
As you know, we put a lot of effort into hiring great caregivers and giving them the training and support they deserve so that in...
Hi Maureen. Thanks so much for taking the time to provide your feedback - I am really pleased that you are so happy with the support we are providing for you.
As you know, we put a lot of effort into hiring great caregivers and giving them the training and support they deserve so that in turn they can provide the best care. It's heartwarming every time I hear feedback like yours that this approach is indeed resulting in excellent quality care.
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Review from Keith S (Client / Service User) published on 27 March 2018 Submitted via Website•
Overall Experience
I've been using Right at Home, for several months to care for my elderly mother with Parkinson's disease. I interviewed several care providers before choosing Right at Home and I would highly recommend their service.
The staff are very knowledgeable and have implemented several specific tools to...
I've been using Right at Home, for several months to care for my elderly mother with Parkinson's disease. I interviewed several care providers before choosing Right at Home and I would highly recommend their service.
The staff are very knowledgeable and have implemented several specific tools to help manage my mum's care, they have also proved to be flexible, considerate and very thorough in their approach. The Registered Manager is very experienced and took great care to select the right carers and introduced them gently to my mother. I am very happy with the women deployed, the level of care and understanding they offer my Mum. They have quickly understood the complex drugs and challenges my mum faces and now help her 12 hours per week. The Managing Director has also been interested and attentive, proving they are not just a faceless organisation focused solely on profit, it offers me great peace of mind knowing Right at Home are there for support.
↩Reply from Kevin Lancaster, Owner/Managing Director at Right at Home (Reading & Wokingham District)
Thank you, Keith, for your kind comments. We really value your feedback and are very proud that you chose Right at Home to support your mum.
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Review from Irene T (Client / Service User) published on 13 February 2018 Submitted via Review Postal Card•
Overall Experience
Your staff who came to me were very kind, helpful and understanding; also approachable and professional. I know they only helped me for a short time, they were amazing. I would recommend your company to anyone. I would not hesitate to call if I needed your help again.
Thank you.
Your staff who came to me were very kind, helpful and understanding; also approachable and professional. I know they only helped me for a short time, they were amazing. I would recommend your company to anyone. I would not hesitate to call if I needed your help again.
Thank you.
↩Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Wow - thanks for your very kind remarks Irene. It was a pleasure to support you while you needed a little help, and our caregivers all very much enjoyed their time with you. Of course, feel free to give us a call if you ever need a helping hand in the future.
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Review from Paul (Husband of Client) published on 14 December 2017 Submitted via Website•
Overall Experience
After phoning 13 agencies that could not help, Right at Home pulled out a minor miracle. With 6 hours notice, they sent out their MD to carry out the assessment and complete the paperwork.
The carer arrived at the hotel 1 hour before the Christmas party started and assisted getting my wife...
After phoning 13 agencies that could not help, Right at Home pulled out a minor miracle. With 6 hours notice, they sent out their MD to carry out the assessment and complete the paperwork. The carer arrived at the hotel 1 hour before the Christmas party started and assisted getting my wife ready. Care was excellent, and the carer was superb - a wonderful person. Other agencies said, “we can’t because you need an assessment” where Right at Home just did it.
A fantastic response, and cooperation between the Reading office and the Maidenhead office which provided the staff.
↩Reply from Kevin Lancaster, Managing Director at Right at Home (Reading & Wokingham District)
Thanks Paul
It was a pleasure to meet you and your lovely wife, and be able to provide the support and peace-of-mind that you were looking for.
When the team learned that your original plans had not worked out at such short notice, we could only imagine the disappointment you both must...
Thanks Paul
It was a pleasure to meet you and your lovely wife, and be able to provide the support and peace-of-mind that you were looking for.
When the team learned that your original plans had not worked out at such short notice, we could only imagine the disappointment you both must have been feeling. Everyone pulled together and did their bit, determined to do everything we could to make sure that you could both enjoy the party after all. So proud that we got Cinderella to the ball!
We are all really pleased to have been able to make a difference, and to have such positive feedback from you makes it even more special. I'll be sure to let your caregiver know how much she was appreciated.
All the best, and a Merry Christmas of course, from all of us at Right at Home
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Response by Right at Home (Reading & Wokingham District) to this inspection report:
Rated by CQC as Outstanding for Caring.
News (2)
News
01 Sep 2026
High Quality Care: Ranked #1 in SE England ----------------------------------------------- Right at Home Reading & Wokingham District has been consistently rated 9.9 or 10/10 by its clients and their families, since...
01 Sep 2026
8 Years of 5*Stars! ---------------------- 30th April 2026 Independent research company, Workbuzz recently surveyed more than 2000 Right at Home team members across the UK, in the homecare provider’s annual...
There are no accreditations posted yet for Right at Home (Reading & Wokingham District).
Meet the Team (3)
Kevin LancasterJob Title Owner & Managing DirectorJoined 2017
From our office in the lovely Berkshire village of Twyford, Right at Home Reading & Wokingham District has a simple objective: to deliver the best...
From our office in the lovely Berkshire village of Twyford, Right at Home Reading & Wokingham District has a simple objective: to deliver the best possible, high-quality care & support for our clients, in order to make a real difference every day to their lives.
We have a fabulous team of professional Carers who are dedicated to ensuring that our clients can live safely and happily in their own homes, with the dignity and respect that they deserve. We offer a premium service through a combination of recruiting, rewarding and retaining great staff, providing comprehensive training, and being sure to match our Carers to client interests and personalities.
Your local Carers will be personally introduced to you and given plenty of time to travel to your home. We carefully schedule to ensure that every care call is a minimum of one hour, so that we can maximise the value of the visit with the aim of improving, not just maintaining, your quality of life. You, your family and your friends can relax knowing that you are in safe hands.
From our base in Twyford, we provide support across our region, including Wokingham, Finchampstead, Aborfield, Shinfield, Woodley, Earley, Sonning, Charvil, Twyford, Ruscombe, Hurst, Shurlock Row and Waltham St Lawrence.
If you, or a loved one, requires companionship or any care or support, please get in touch with our friendly team. We’re here to help and would love to hear from you.
Leisa BellJob Title Registered Care ManagerJoined 2018
Leisa has been working in care for more than 30 years and joined Right at Home soon after we opened our Twyford office, in early 2018, first as an...
Leisa has been working in care for more than 30 years and joined Right at Home soon after we opened our Twyford office, in early 2018, first as an outstanding Caregiver, then as our Quality Manager, and now as our highly respected Registered Care Manager.
Leisa has a level 5 QCF in Health and Social Care and is a specialist in working with clients living with Dementia. As a Dementia Champion, Leisa is also able to deliver Dementia Friends training on behalf of the Alzheimer's Society, helping people in our community better understand how to support those living with dementia. Leisa is a member of the Right at Home UK Registered Managers Advisory Council, a small group of experienced RMs from across the country who work closely with the National Office Quality and Compliance experts to help develop best practices across the Right at Home network of offices. She is also a member of the RaH UK Training Advisory Group, helping to shape the award-winning training delivered across the Right at Home network.
In addition, Leisa leads the training for our local Carers, including being a qualified trainer for Medication Administration, Moving & Handling and Basic Life Support Level 2 certification.
Leisa provides support and mentorship to our lovely professional Carers, helping us maintain the highest standards of care for all our clients, and that best practice is shared across the entire team.
As Registered Care Manager, Leisa has overall responsibility for our Care Team and ensuring that we meet and exceed the standards & regulations that the CQC mandate, and encourages our team of Carers to go the extra mile in support of our clients.
Like everyone at Right at Home Reading & Wokingham District, Leisa shares a passion for delivering the highest quality home care in the area and works tirelessly to do her bit in making sure we achieve that goal.
Ruth MartinJob Title RecruiterJoined 2022
Ruth joined the team in 2022 and is responsible for recruiting into our wonderful team of Carers. Ruth is passionate about bringing on board more...
Ruth joined the team in 2022 and is responsible for recruiting into our wonderful team of Carers. Ruth is passionate about bringing on board more excellent Care Assistants to make sure we can keep on providing our client base with the first-class service we are known for.
Would you like a job where you make a difference every day? Are you seeking a more flexible way of working to fit your other commitments? Looking for a company where quality, care and companionship come first? If the answer is yes to any of the above, why not consider a career with Right at Home?
Right at Home Reading & Wokingham District is a friendly, local homecare provider which recognises that its employees are its greatest asset. We are looking for friendly, reliable, and caring Care Assistants to join our team. If you haven't been one before, don't worry - if you have the personality and character to make a great professional Carer, we will teach you everything else you need to know with our industry-leading training.
Find our current vacancies on homecare.co.uk, Indeed or our main website.
Or give Ruth a call - we'd love to hear from you!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Reading & Wokingham District) to verify any information. View our terms and conditions. Right at Home (Reading & Wokingham District) has an Enhanced Service -what an Enhanced Service includes.
