Review from Mark T (Son of Client) published on 9 March 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My father has a significant disability with MS and is unable to move at all.
He is relatively young to have such a debilitating condition and has coped extremely well.
What he does struggle with, is poor performance from a service provider. He expects to be treated with dignity, respect and most
importantly, a good quality of care.
He has had several different care providers in the past 10 years, and several of them have withdrawn their care.
Dad has a physical disability, but he still has a voice and an opinion.
When dad was highlighting other care providers shortfalls, it was not appreciated, and subsequently, this is when they withdrew their care.
For the first time in 10 years, dad has expressed his satisfaction with a care provider, namely SureCare.
I am delighted to write this testimonial and to express my gratitude to the manager and her team for making my dad's condition tolerable again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Fiona M (Daughter of Client) published on 9 March 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
We are delighted with the professionalism, courtesy, compassion and kindness of my mother’s new carers. They treat the house like their own and my mother has really bonded well with them. The calibre of staff is first class and their timeliness is to be commended. Highly recommend this company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Linda (Daughter of Client) published on 3 January 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Very pleased with Care and service given so far. Can’t comment on much else as I haven’t been using this service for long, also can’t comment on value for money, as haven’t had the first invoice yet. So far so good no complaints and my Mother seems happy
with it. She seems to like the different Carers
although did say that sometimes she has a ‘schoolgirl’ who must be on school holidays,! I have assured her that isn’t the case.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
29 Dec 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about SureCare Bromley Ltd
What Type of Services does SureCare Bromley Ltd offer?
SureCare Bromley Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Bromley Ltd to verify any information. View our terms and conditions. SureCare Bromley Ltd has an Basic Service - more info.