Rosemont Care Medway Branch

We are pleased with the care and support provided by this service. The staff are caring, respectful, professional and genuinely committed to the wellbeing of my daughter they support.

Communication has been improved and the support workers show patience, kindness and understanding. I particularly appreciate the way they treat individuals with dignity and take their needs and preferences into consideration. Daily activities are planned ahead before the day to ensure smooth operational day

Overall, I would highly recommend this care service to anyone looking for compassionate, reliable and person-centred support.

I am very happy with the care and support my son receives. The care assistant is kind, caring, patient and always makes sure that my son feels safe, comfortable and well supported.

My son is happy and comfortable with the support he receives, which gives me great peace of mind. Overall, I am very pleased with the care provided and grateful for the excellent support my son receives.

My teenage son has been cared for by carers for the last year on a 2-1 basis by Rosemont Care. The care that is provided to my son is of the highest standard. We have a small group of committed carers all of whom have taken the time to learn about his complex medical care and communication needs ( child non-verbal). Care is child centred and carers get fully involved including in his education package so supporting tutor. speech therapist, Occupational therapist and music therapist. Office staff are quick to respond to changes in medication / care. We have had a tough 3 years with my son but I feel that the support we receive as a family is exceptional from this agency.

Thank you

We've had a very positive experience with this care provider. The team has been kind, professional, and incredibly supportive in looking after my son. They genuinely care about his wellbeing and have always been patient and understanding of his needs. I'm very grateful for the excellent support they've provided and would highly recommend their service.

My daughter continues to receive a high standard of care from a dedicated group of carers. The care is generally seamless & patient centered. Many of the carers having become a valued part of Poppy's care team and life. The carers are professional and provide dignified care. The care agency are also very flexible supporting with outpatient appointments to London. What is asked of them is generally facilitated. Thank you.

The Rosemont team has been helpful, friendly and welcoming to me and my son. He loves the lady who works with him and always looks forward to seeing her. Although I've not personally met her I have had very good feedback from other people who work with my son and I am very pleased with the service we've received.

My son is always eager to go out with his PA. He enjoys exploring the community with his PA and they already have a bond. My son has enjoyed his holiday with going out with his PA. Overall it has been a positive experience for him.

Looking forward for future experience with the provider.

Overall, as a mother, I am happy with the way the caregivers who work with my daughter work.

Accommodating and friendly carers. Any changes are easily adapted.

The carer who looks after my brother is really good and does an excellent job of looking after my half brother. He is punctual and goes above and beyond at his job.

Very good staff and very polite , very good with my daugther , they take her out and she really enjoy it , plus they take her on public transport for her to get use to it , I am very pleased with them .

From the start of the package, every request we made has been fully met. The specific days we asked for our son to be taken out were accommodated, and the staff selected have been perfectly suited to meet his needs. There has been excellent consistency in the carers provided, and each one has taken the time to truly understand our son. I feel completely at ease knowing he is in their care. This is a brilliant agency-honestly, I couldn't fault a single carer. They've all been outstanding.

Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very bad experience with another care company, the team here were happy to share information and training certificates to quell my anxieties.

All staff I have interacted with have one thing in common, making sure my parent is safe and happy with the companion they have put forward. They are kind and courteous at all times. Any unforeseen issues are dealt with promptly and efficiently and I am kept apprised at all times.

Really happy with the care being provided. My sister is well looked after and cared for. If we have any issues we are happy to raise and always feel listened to and opinion is respected. Care package works well and feel that we all work as a team to make sure needs are always met.

Good service from the carers and good support from the office team. Always guaranteed that someone is available. Can rely on the service. Well done to providing such a good service and continue to keep it up.

We are relatively new to Rosemont but I have to say the carers that I access for my daughter are all very professional but also caring and kind. They are helpful and friendly and will act on their own initiative, preempting when things need to happen.

We are very pleased and grateful to all the carers.

I could see that the staff under the manager are shining very well. She knows and anticipates the needs of a caring person and ensures the services are delivered above expectations. I strongly recommend Rosemont Care for anyone who's looking for a care provider! I sincerely appreciate everyone's passionate effort at Rosemont Care.