Rosemont Care Medway Branch

Rosemont Care Medway have been carers for my mum aged 94 from December 2018 and care is ongoing. They are kind, efficient, professional, punctual, reasonably priced, trustworthy. Their duties have included personal care and comfort and a bit of friendly company. Mum looks forward to their visits and a decent cup of tea as she doesn't think much of my tea making skills. Mum is treated with patience and sympathy as she has multiple complex and serious health problems. Recently mum has become totally bed bound due to a fall and the carers have coped with the extreme difficulties this has presented, using hoist and difficulties with toileting and changing her catheter. They have been alert for the need for medical attention when mum's symptoms have worsened. On occasions, mum is confused at times and the carers are far more patient than me and love their visits. The office staff are efficient as well.

Very happy with the service provided. My partner is treated with dignity and respect by the carer. Office staff are also polite and quick to respond to changes due to hospital appointments etc.

I have asked for a rota to be sent regularly which was agreed but only happens if I phone or text as I need to know the time the carer is coming in the mornings to do a few things for my husband before they come to help.

Really happy with mums care, good relationship with carers and office, 2 lovely ladies come to visit mum regularly always bubbly and chatty with mum. Makes mum feel at ease. Management comes to visit mum sometimes which is nice.