My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.
Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.
They provide care services including live-in care...
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.
Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.
They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.
My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.
My Homecare offers the following services:
• General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
• Assistance with bathing or showering
• Meals cooked in your own home and times you wish
My Homecare Derby has a Review Score of 9.3 (9.311) out of 10, based on 8 reviews in the last 2 years. Over all time My Homecare Derby has 123 reviews.
Review from Bruce I (Son of Client) published on 15 April 2020 Submitted via Website•
Overall Experience
My Mum's been living with the effects of Alzheimer's for the last couple of years now, and the team at My Homecare have been simply fabulous in the way they've dealt with all her needs, even though she can be a formidable character at the best of times. Communications between myself and the team of...
My Mum's been living with the effects of Alzheimer's for the last couple of years now, and the team at My Homecare have been simply fabulous in the way they've dealt with all her needs, even though she can be a formidable character at the best of times. Communications between myself and the team of carers have always been excellent. I can always check in to see what has been done for my Mum on a daily basis and even my Mum is happy to acknowledge that without their help, she'd have a tough time keeping her home as nice as it is. Many thanks, ladies, your efforts are appreciated.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
We are always happy to assist, and with our dedicated staff, we can guarantee that your loved one will always get the best care.
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Review from Carole L (Daughter of Client) published on 15 April 2020 Submitted via Website•
Overall Experience
I would highly recommend this service. The carers look after dad and visit twice a day. They complete all the tasks asked of them and always let us know if anything is amiss. When I've seen them, they have always been polite and very friendly. I don't know what we'd do without them at times and...
I would highly recommend this service. The carers look after dad and visit twice a day. They complete all the tasks asked of them and always let us know if anything is amiss. When I've seen them, they have always been polite and very friendly. I don't know what we'd do without them at times and contact with the office is always excellent.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
We welcome your kind words, our team strive to provide excellent care to all our clients, and with your input, we can continue to do so.
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Review from Paul L (Son of Client) published on 15 April 2020 Submitted via Website•
Overall Experience
My parents have been very happy with their new carers. They had a lot of problems with their previous providers and were nervous about changing. Changing has shown them how poor the previous service was. They now look forward to their visits.
My parents have been very happy with their new carers. They had a lot of problems with their previous providers and were nervous about changing. Changing has shown them how poor the previous service was. They now look forward to their visits.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
Thank you very much for your kind words. We hope we can continue to work together to maintain excellent care for your love ones.
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Review from Joanne M (Daughter of Client) published on 1 April 2020 Submitted via Website•
Overall Experience
Dad has been having visits from ‘My Homecare’ for about 18 months now and we are all extremely pleased with the service he receives. Having care at home had represented a massive change to his and Mum’s lives but each carer we have met is friendly, respectful, of good humour and highly competent....
Dad has been having visits from ‘My Homecare’ for about 18 months now and we are all extremely pleased with the service he receives. Having care at home had represented a massive change to his and Mum’s lives but each carer we have met is friendly, respectful, of good humour and highly competent. Dad could not remain in his own home without their assistance and for that alone we are very grateful. Equally, management and staff have listened to our requests and have accommodated this at the earliest opportunity. For us, 'My Homecare' provide critical support to Dad, and for the family, at an excellent standard. Thank you all.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
Thank you for your kind words, we strive to continue to provide the best care.
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Review from Stephen J (Son of Client) published on 30 March 2020 Submitted via Website•
Overall Experience
All the carers are very polite and do a good job. The office staff are always there to help and if there is an issue they usually know about it before I ring on my mum's behalf. Matters get sorted very quickly. I have every confidence that when I ring, any request it is sorted.
Everybody I have...
All the carers are very polite and do a good job. The office staff are always there to help and if there is an issue they usually know about it before I ring on my mum's behalf. Matters get sorted very quickly. I have every confidence that when I ring, any request it is sorted.
Everybody I have spoken to is very polite.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
Thank you for your wonderful review. We will continue to work with both client and family to maintain the excellent care.
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Review from Beverley D (Daughter of Client) published on 30 March 2020 Submitted via Website•
Overall Experience
This company and its staff have changed my 93-year-old father's life. Before this company, Dad had been so unhappy with his overall care he became quite disheartened with later life. We as a family began to get quite worried about him until this company was recommended.
Now he has a new lease of...
This company and its staff have changed my 93-year-old father's life. Before this company, Dad had been so unhappy with his overall care he became quite disheartened with later life. We as a family began to get quite worried about him until this company was recommended. Now he has a new lease of life the one to one caring works for him. He loves his carer as do we, she's like family. Thank you to her. There is also the added advantage of the app which keeps family up to date of his care.
We as a family recommend My Homecare Derby.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
Thank you for your review. I am very pleased that we have been able to provide care for your father, which has subsequently changed his outlook on life. We will continue to work with both the family and our client to maintain the best care/relationship.
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Review from L S (Client / Service User) published on 30 March 2020 Submitted via Postal Review Card•
Overall Experience
The carers I have are all very professional, polite and competent.
The carers I have are all very professional, polite and competent.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
We appreciate your review and will continue to provide you with excellent care.
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Review from Helen R (Daughter of Client) published on 26 March 2020 Submitted via Website•
Overall Experience
The carers are all lovely and very friendly.
They have a good relationship with my mother who is happy with the service.
The carers are all lovely and very friendly.
They have a good relationship with my mother who is happy with the service.
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Review from Yvonne F (Daughter of Client) published on 24 March 2020 Submitted via Website•
Overall Experience
My father has been having care for 6-months now and we as a family have been extremely satisfied with the professional care he has received from My Homecare. We are kept informed as a family through either the staff personally or through the relative's app, so we know exactly what is happening with...
My father has been having care for 6-months now and we as a family have been extremely satisfied with the professional care he has received from My Homecare. We are kept informed as a family through either the staff personally or through the relative's app, so we know exactly what is happening with our father. The team do everything they can to accommodate my father's needs which takes a lot of the pressure off us as a family. The whole team from office staff to the carers are pleasant, caring and very helpful and will always come back to you should you have a query.
We would highly recommend them for anyone who is thinking of care at home for their loved ones.
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Review from R T (Client / Service User) published on 4 June 2019 Submitted via Postal Review Card•
Overall Experience
Staff have made me feel comfortable to receive the care they give. Staff are always clean, polite and smartly dressed. The standard of care is consistently good and new carers are always accompanied by an experienced person. New carers are always introduced to myself and my wife. One point of...
Staff have made me feel comfortable to receive the care they give. Staff are always clean, polite and smartly dressed. The standard of care is consistently good and new carers are always accompanied by an experienced person. New carers are always introduced to myself and my wife. One point of criticism is the variability of time of arrival for my morning visit, which is recorded at between 8 and 10.10 am. Most visits occur after 9 am and we receive no communication, even when it is apparent to the carer they will be later than usual. We have needed to ring the office on several occasions to confirm someone is on their way. There is no criticism of the care received but it appears communication between carers, the office and service user could be improved.
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Review from Nicky R (Daughter of Client) published on 4 June 2019 Submitted via Postal Review Card•
Overall Experience
Excellent service would definately recommend.
Excellent service would definately recommend.
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Review from I W (Client / Service User) published on 4 June 2019 Submitted via Postal Review Card•
Overall Experience
I find the service excellent, the carers are considerate and thoughtful. I've developed a relationship with all of them and I wouldn't hesitate to recommend them. They all really help me and I feel that I am definately improving since they have been coming. My husband appreciates all their help too.
I find the service excellent, the carers are considerate and thoughtful. I've developed a relationship with all of them and I wouldn't hesitate to recommend them. They all really help me and I feel that I am definately improving since they have been coming. My husband appreciates all their help too.
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Review from K T (Client / Service User) published on 31 May 2019 Submitted via Postal Review Card•
Overall Experience
A lovely team of ladies. Always ask if you require anything at all (ie a cup of tea etc).
Good also with my family.
A lovely team of ladies. Always ask if you require anything at all (ie a cup of tea etc).
Good also with my family.
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Review from F S (Wife of Client) published on 24 May 2019 Submitted via Postal Review Card•
Overall Experience
The carer is very caring and compassionate, they look after my husband very well, make him feel special. My husband looks forward to seeing the carers and the management call sometimes to see if we are OK and to have a chat with us.
The carer is very caring and compassionate, they look after my husband very well, make him feel special. My husband looks forward to seeing the carers and the management call sometimes to see if we are OK and to have a chat with us.
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Review from J B (Daughter of Client) published on 14 December 2018 Submitted via Postal Review Card•
Overall Experience
Very friendly. We value having the same person most of the time.
My homecare is always easy to contact and friendly to work with. They have made my life a lot easier.
Very friendly. We value having the same person most of the time.
My homecare is always easy to contact and friendly to work with. They have made my life a lot easier.
↩Reply from Latoya Cameron, at My Homecare Derby
We appreciate all your kind words included in your review and look forward to continue working with you and your family.
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Review from I L (Wife of Client) published on 24 September 2018 Submitted via Postal Review Card•
Overall Experience
I am very pleased with the service that is given to my husband and all the staff are helpful and kind.
I am very pleased with the service that is given to my husband and all the staff are helpful and kind.
↩Reply from Latoya Cameron, at My Homecare Derby
Thank you, we really do appreciate your feedback.
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Review from D E (Client / Service User) published on 29 August 2018 Submitted via Postal Review Card•
Overall Experience
I am satisfied with the carers in all ways.
I am satisfied with the carers in all ways.
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Review from J H (Daughter of Client) published on 9 July 2018 Submitted via Postal Review Card•
Overall Experience
I was very pleased with the standard of care given to my mother. She was well looked after and treated with respect and dignity. The care workers were reliable and very helpful when extra help was needed in the event of other carers being ill or on holiday.
I was very pleased with the standard of care given to my mother. She was well looked after and treated with respect and dignity. The care workers were reliable and very helpful when extra help was needed in the event of other carers being ill or on holiday.
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Review from Ian B (Client / Service User) published on 4 July 2018 Submitted via Postal Review Card•
Overall Experience
Very satisfied with the service.
Very satisfied with the service.
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Review from B C (Client / Service User) published on 3 April 2018 Submitted via Postal Review Card•
Overall Experience
I appreciate the friendliness and care of the staff and also their help.
I appreciate the friendliness and care of the staff and also their help.
↩Reply from Latoya Cameron, Registered Manager at My Homecare Derby
Thank you very much for your review.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for My Homecare Derby.
Meet the Team (5)
Dianne WilliamsJob Title Managing Director
Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her...
Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.
Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.
Laura WibberleyJob Title Assistant ManagerJoined 2020
Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos....
Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.
Lisa RichardsonJob Title Area CoordinatorJoined 2019
Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that...
Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.
Sophie TurtonJob Title Administrative OfficerJoined 2021
Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.
Sophie is responsible...
Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.
Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.
Kelly GreenJob Title Client Liaison OfficerJoined 2019
Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.
She is responsible for...
Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.
She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service -what an Enhanced Service includes.
